We visited Royal Suites Yucatan for the first time in February 2013. We were looking for an adults only all-inclusive with better than average rooms, service and food. This was our seventh trip to Riviera Maya and the fourth all-inclusive we’ve tried (others were Secrets Maroma Beach, Ocean Coral & Turquesa, and El Dorado Casitas Royale – our hands-down favorite). Thanks to Trip Advisor reviews, we knew that the Royal Suites was part of a larger, family friendly complex, which was fine, but we wanted a quieter place to which we could escape and find some peace and tranquility.
The entire complex is beautiful, well thought out and offers just about anything you might want. The staff throughout the resort, and especially at the Royal Suites, was amazing. Smiles all around, super friendly and very accommodating. We enjoyed breakfast most days at the Royal Suites restaurant and had dinner there several times. We very much enjoyed the many cats visiting diners on the terrace as well as the raccoons who were quite entertaining.
Other things we loved about the Royal Suites – the room was very nice, despite the fact that we booked the least swanky of the options at Royal Suites. It was quite large and the balcony/Jacuzzi was gigantic. We were very pleasantly surprised. We also loved the lounge chairs on the balcony and enjoyed sitting out there reading in the morning. Housekeeping did a great job and left us lots of towel and flower petal surprises throughout the week.
We had originally requested a room on a higher floor. We stopped at reception to ask whether it might be possible to relocate during our stay so that we could have a room on a higher floor. Although the Royal Suites were at or near capacity, they made an effort to accommodate us and contacted us with the offer of a new room. (We ended up declining because the process for switching rooms sounded a bit more complicated than we were up for, so we decided to stay where we were. But we were very grateful for the effort they made to find a different room for us.)
The golf cart shuttle service was really convenient and friendly. At most, we waited maybe 10 minutes even at the busiest times of the day. The free boat rides were a relaxing and fun way to view the the entire property and to get around between hotels.
We spent a lot of time at the saltwater pool, which has terraced levels leading down to the saltwater pool and the ocean. It was never crowded at the saltwater pool, despite being high season. The large beach beds in the Royal Suites beach area are nice, as is the nearby bar. We also took a Segway tour of the resort, which we highly recommend. It was fun learning how to use a Segway and then zipping around the resort’s various areas to explore all it had to offer. The spa is stunning and has a very relaxed feel.
We spent very little time at the Royal Suites pool, other than at the end of the day, because it seemed to fill up quickly in the morning and felt a little closed in to us. There is very little negative we can say about our stay, however, we have enjoyed the other adults-only all-inclusive resorts a little more because the other resorts seem to draw mostly couples, while the Royal Suites seems to attract larger groups of couples traveling together. Some of these groups had a “takeover” mentality of certain areas in the Royal Suites. They seemed to want to monopolize the lone bartenders on duty at the lobby and pool bars, the handful of outdoor tables overlooking the lagoon off the main lobby – and the pool area in general. They were boisterous and having a great time together, but if you were looking for a quiet, relaxing afternoon reading a book poolside with your spouse, you often weren’t going to find that. At least not during the week we were there. This is no reflection on the Royal Suites itself, just an observation about the difference between our experiences visiting all-inclusive resorts in the area.
All in all, we thoroughly enjoyed our week at the Royal Suites. It is a beautiful place with great people working hard to make sure you love where you are vacationing.