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“BEST VACATION EVER!” 5 of 5 stars
Review of The Royal Suites Yucatan by Palladium

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The Royal Suites Yucatan by Palladium
4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico   |  
Hotel amenities
Ranked #2 of 21 Hotels in Akumal
allofus3
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“BEST VACATION EVER!”
5 of 5 stars Reviewed November 12, 2012

First off--don't buy a drink at the airport while waiting for your transport to the hotel. We did and it was a ripoff $10.00 (USD) for one drink. Other than that ....once you arrive at the Royal you are in for a treat!
Private pool, Private restaurant, private bellman. Supreme service!
First off let me tell you about our two favorite people. Alberto our Bellman who we became attached to was phenomenal, he really went out of his way. We gave him the nickname of "Big Sexy" We even started getting other people to call him that! He was BEYOND wonderful!

The Royal pool has William who makes some great drinks and even has a pub mix for those times when you need a little snack. He is so great...we could just yell from the pool or hold up a glass and he would be right out with drinks for us.

Room service was good. Came back to clean room and a towel creature....loved that :)

I recommend having the Lobster at the Italian restaurant. The menu will tell you it is a $35.00 charge but if you are staying the Royal it is free. (Keep that in mind & you can also have top shelf liquor if you are a Royal guest) We ate at almost every restaurant. The food was good and they have alot to choose from. I would like to share that the eggs benedict at El Jardin was AWESOME!
The Grand Palladium is a HUGE resort and has five parts. The Royal is the adults only. Although we did stay at the Royal we spent time at the other four spots as well. Although it is a large resort nothing is far away.

We did a couple excurtions. First off let me tell you one day 1 or 2 of your trip do the SEGWAYS!!! So much fun and they show you parts of the resort you would never find on your own. It is only $35 (USD) and so so so very worth it! We also went to Tullum ruins---beyond amazing. We just took a cab which was $25 to get there for three of us and then $6.00 go get in. The beach is one of the most beautiful things I've ever seen and my pictures do not to it justice. We also did the Catamaya catamaran trip 1/2 day FUN FUN FUN! The food was amazing...the staff was amazing and the drinks were amazing.....the whole thing was AMAZING. Do you get where I am going with this?!? The snorkling was so great---we even had a huge sea turtle come right up to the boat what a sight to see. OH and they caught a barracuda while we were out at sea! Couldn't have asked for a better day! Last but not least we took a shopping trip into Playa on 5th ave. We did some shopping but the vendors are VERY pushy. We walked our way down to Senior Frogs and that was a good time!
It was an AMAZING vacation. I don't think it matters if it is family, friends or couples you won't regret visiting this resort!

Room Tip: We stayed in Villa 69 which is right next to the pool. We had rooms on the 2nd & 3rd floor. The...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review, January 12, 2013
Dear Allofus3,
We appreciate you taking the time to review The Royal Suites Yucatán.
We are delighted to hear that your stay with us was enjoyable and would like to thank you for your comments on the hotel and the staff.
We look forward to welcoming you back again in the near future.

Sincerely,

Antonio Parrado Rodríguez
Director Residente / Resident Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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926 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
Milwaukee, Wisconsin
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 11, 2012

Check in with Rafael, yes he has the same name easy and flawless. Then Alberto our Bellman who we became attached to was phenomenal, he really went out of his way. William at the pool bar made some great drinks and accomadated to mix drinks for wife. Let me tell you about El Jardin, Breakfast and Dinner here is the best not only the food, the service as well. We met Peter the Chef and he can really do it right. My compliments to him. Teo who is Mitre at the Restaurants can really make sure you are were you need to be in your meal and make sure you make it on time to all your events with the assistance of Javier who is charge of el Jardin. Also every morning through out the afternoon we spend time at la Jarra. Francisco who is the Bartender he can really make it special, and I'm not talking about the drinks, he makes you laugh and makes sure that his team delivers service. Fernanda who assists him she as well made sure you have what you need. Everyone was great and can wait to see them again in June.

Room Tip: Any room is great, and if not trust me they accomadate you.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review, November 15, 2012
Dear TheCetinaFamily1,

Thank you for taking the time to post your review regarding your recent stay with us. We greatly appreciate your loyalty. We will pass your kind comments on to our staff.
We look forward to having you stay with us again.

Warmest Regards,

Antonio Parrado Rodríguez
Director Residente / Resident Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, BC
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed November 9, 2012

It was our 5th stay at the Grand Palladium complex which is a big resort consisting of 5 parts (4 are the big family friendly parts and 1 is adult only smaller about 100 rooms) and the 2 time at the Royal Yucatan adult only part of it. We visited many other resorts in the area and other destination but feel that so far Grand Palladium represent better value and consistent quality out of all we visited (Barcelos, Catalonias, Sandals, Rius). It is a big resort with lots of walking possible along its lush greenery and huge pools, with the beautiful lobbies, variety of restaurants and bars, awesome long beach and free to use spa.
The time of visit was Sept. 2012. The goal was to relax on the beach and to swim a lot in the sea. We knew that the sea water is going to be very warm and there might be more rain as this is a hurricane season, but we got lucky with only 1 rain in all our stay. The occupancy at the resort was about 60%.
Our trip was booked with AirTransat from Vancouver.
I will rate the aspects of our stay on the scale 1-5.
Accommodation:
We had the Junior suite room on the second floor. They are in the process of updating the rooms at the Royal Yucatan, we got not renovated room that is starting to show its age but it was just fine, spacious and clean, with the huge jacuzzi on the balcony were we spent many late evenings under the stars, very private and romantic. There is free wifi, room service with the very decent menue, selected bottles of alcoholic and non-alcoholic drinks in the room. The room rating is 4.5* and will be 5 when updated.

The beach.
Royal Yucatan has its own roped out area on the far North end of the common beach with the soft Bali beds and a drink service and the golf cart would take you there on order, but you can also walk along the beach there in 10 minutes. There were always some beds still available regardless what time of the day we would go and it was really appreciated by us because there is nothing worse than to have to play the towel game that is played in fool force at many resorts in the area with people having to get up at the sunrise to reserve the lounger under palapa. Grand Palladium overall and its adult only part Royal Yucatan is the only resort in the area that have enough loungers under the shade palapas so people can sleep in on the vacation and be relaxed. The quality of shade provided is outstanding there. There are some parts of the beach that have more rocks in the water but the area by the Royal Yucatan is very good for the swimming and snorkeling. The quantities of the different types of fish we could see without any snorkeling just standing in the water was unbelievable. My rating for the beach set up is 5*.

The food. Royal Yucatan has its own restaurant El Jardin that is off limits for the guests that stay at the other parts of the resort. We could also use any other restaurants on the common territory, but we were very satisfied with the quality of food and service at their own restaurant so we stayed there for all dinners and most breakfasts, appreciating the free lobster we can have there every night of the stay. They present different themes every night, our favorite was French. There is also food service during the lunch hours on the beach (mostly salads and sandwiches) that we used to be able to spend more time on the beach. I would prefer to have more variety in fruits and the bread is somehow lacking so my rating of the food is 4.5*.
The entertainment.
There is something going on in all 4 big lobbies of the common part of the Grand Palladium - shows, live music, disco, with the smaller Royal Yucatan lobby being very quiet with the small bar open until midnight. We would usually go around the big lobbies to see what is going on there and finish the evening at the Hemingway bar. There is a piano in that bar but we did not like the quality of the performance and the attitude of the pianist there, very indifferent. We have seen much better quality in Cuba at Sandals. We felt that the live entertainment lack the local flavor as the bands are very kin on the North theme, would be good to see more local music and instruments. My rating for entertainment is 4* - good variety but not quality.
The facilities.
Huge variety of the things to do and places to visit. Unlimited alacarte restaurants, adult pools and bars that open late, overnight working beach restaurant where they cook fresh on order any time of the day/night, free to use spa, huge pools inland and 1 salt water pool right on the beach, water and land sports. Some people complain that the resort is to big, but for us it is an advantage as we like to walk around the lush grounds, we feel trapped if the resort is small and there is nowhere to walk. We also use some of the facilities like sailing and spa very often. I would rate the facilities as 5* for the variety and the biggest all inclusive program I have seen at the AI resorts, their awesome huge free to use spa is an unique feature.
To finish this review, our stay was awesome, we got lucky with the weather, swam a lot and enjoyed the resort tremendously. It is very nice to stay in a quieter adult only part inside of the huge and active resort, be able to use all the facilities that come with the size but be able to hide in your own oasis when you want, receiving the most attentive service there.

Room Tip: Ask for the higher floor to have more privacy.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review, November 15, 2012
Dear Olga 62,

Thank you for taking the time to share your experience at The Royal Suites Yucatán on Trip Advisor, reading this makes all the hard work of the team worth it. We look forward to seeing you in your future travels.

Sincerely,

Antonio Parrado Rodríguez
Director Residente / Resident Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caledonia, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2012

We have visited many all inclusives in the Riviera Maya and the Royal Suites Yucatan by Palladium, is the best yet. We would definately return! We stayed on the 3rd floor and had lots of privacy and quiet. The private restaurant , a few steps away, had fantastic food and service.
We enjoyed the private pool... also nearby & very quiet . One of the bar tenders there, "Luis" goes above and beyond with a cheerful attitude. He is always delighted to be with people and has a gift of serving others. If we wanted to go to the big pools at the other areas of Palladium, we could either walk or hop on a special Royal Suites golf cart and the driver wouild drive you anywhere. Palladiums Spa is world class and the best we have ever seen.... and its included no matter where you stay at Palladium. The private Royal Beach was wonderful .... nice beach beds and great service. In fact, "Fernanda" was the waitress at the Royal beach and she had such a servant attitude. She was always happy to serve you with a big smile. Its worth the extra money to stay at the Royal Suites. You can eat at any of the al La Carte restaurants, every night, which we did. The food is better than the buffets. The Royal Suites makes you feel 'royal'. A great place to spend with your spouse whether you are celebrating a special anniversary or you just want to get away together. Our time together was fun, hillarious, adventurous and romantic.

Room Tip: Third floor is most private and quiet.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review, November 15, 2012
Dear Julie S,

Thank you for your encouraging comments, and I will pass them on to our staff,It means so much to us when you take your valuable time to share your thoughts about your recent stay.
We look forward to welcoming you back to The Royal Suites Yucatàn.

Best regards,

Antonio Parrado Rodríguez
Director Residente / Resident Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 1, 2012

Myself and a friend just returned from the Palladium. We stayed in the Royal Suites section which was awesome. The service was impeccable and many thanks to our Butler, Alberto and the drivers we usually ended up with Israel, Frank and Manuel who were always there to drive us where we wanted to go and always with a smile.

The resort is amazing and I don't think you can go wrong no matter which section you decide to stay in.

My next trip I plan to return with my family a nd grandchidren so may opt for the Colonial Section where the kids club is.

The food was excellent no matter where we ate and the beach was gorgeous.

My friend had some pre existing medical problems and was awaiting surgery before we took this trip and I have to say Dr. Jorge was fantastic in helping her make the most of her vacation. By the end of the week, we had become quite good friends with him and upon our observations when waiting to be seen, those exiting his office always left with a smile and I am sure feeling much better than when they went in. He is an awesome doctor and one I would want for my own should I live in Mexico.

The only thing I missed and was surprised at, was with so many Canadians travelling here, there was no Canadian television station and I would like to see CTV added to their satellite package and there are those of us who tend to call it an early night. A Canadian newspaper, i/e Toronto Star would be most welcome too.

We did have need of the wifi this trip and found it fading in and out so maybe a larger router is needed.

Otherwise PERFECT!!!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review, November 15, 2012
Dear Shadow521,
We appreciate you taking the time to review The Royal Suites Yucatán.
We are delighted to hear that your stay with us was enjoyable and would like to thank you for your comments on the hotel and the staff.
We look forward to welcoming you back again in the near future.

Sincerely,

Antonio Parrado Rodríguez
Director Residente / Resident Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 31, 2012

I am sorry I didnt post earlier. we stayed in the Royal Suites for the first time in September from the 11th to the 18th, 2012. It was wonderful. I want to say the weather at that time of year is perfect. the days are hot but just like we like them. Our highlights were the private restaurant right outside our lobby. It was air conditioned and the food was the best in the whole hotel the name is El Jardin. The service was the best. We got the lobster. From eastern new england ours are not as salty so be sure to say no added salt. we also enjoyed lunch at the outdoor restaurant called Punta Emelia. The view was outstanding. we had burgers and sandwiches at lunch that were great and dinner there too with a stir fry seafood and rice. sooo good. The best feature outside of the no limit on reservations, and first in line for seating every night, the separate restaurant that only we could eat at, and the outstanding rooms with outdoor shower and hammock, is the service. they knew us by name and made a special effort to show up and drive us around. If we came out to wait for a bus, one of the workers would jump up when seeing our bracelet and grab a bus and drive us before all the people waiting. it was amazing to really be treated like royalty!!

Room Tip: our room was perfect OUTSIDE of the fact that in a cabana the ac doesnt work too well! they do the...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review, November 15, 2012
Dear Fsbowen,
Thanks for your recent stay at The Royal Suites Yucatán and your very encouraging feedback. Your positive feedback is a source of inspiration for our staff.
We look forward to the opportunity of welcoming you back.
Best Regards,

Antonio Parrado Rodríguez
Director Residente / Resident Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milltown, Indiana
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 29, 2012

We have always loved the all-inclusive resorts of Mexico, but the Royal Suites Yucatan by Palladium was by far the best when it came to the rooms and service.

We were greeted in our lobby with a hello drink and a nice soothing cloth that certainly was welcome after the flight and trip from the airport.
In our room/bungalow, champange and candles with flower petals everywhere and a tub full of foamy, sweet smelling, water. Aroma therapy in several candle lit pots was another offering and the beds were soft and turned down with chocolates on the bed.
This service was then repeated on another night during our stay. The room held new fresh flower petals daily and the neat little towels in different shapes of swans fans, dolls, etc.
The 24hr. room service was included and they certainly never failed to provide anything that they could to make our vacation enjoyable. Thank You to the wonderful Staff!Our particular style of room was called a Mayan suite. It had a balcony that faced a nice little man-made river with fish, and an outside shower. (Very Private)
Their were 4 other Palladium lobbies and hotels on the property that made the sports, entertainment, and restaurants seem almost endless. We were in the Adults only portion that made a nice retreat away from the busy days and nights that go on with families. We had our own pool with other adults and a exclusive restaurant, or we could go to buffets (plural) during the day and nighttime specialty restaurants (I think their were about 10) at night. There were also other pools to visit.
We had a golf car driven by hotel staff available to us, any time and was taken and picked up from anywhere on the property. They were so nice!! The beach was beautiful too, and the weather couldn't have been better.

Room Tip: The Mayan suites are the way to go and be careful that the one you choose is away from the three sto...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rivieraywhitesand, Resident Manager at The Royal Suites Yucatan by Palladium, responded to this review, November 15, 2012
Dear Nana Sadie,
Thank you for taking the time to write your review and also for your kind words.
We look forward to welcoming you back in the near future.
Best Regards,

Antonio Parrado Rodríguez
Director Residente / Resident Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Akumal
#1 On the Beach Hotel in Akumal
#2 Luxury Hotel in Akumal
#2 Spa Hotel in Akumal
#4 Romantic Hotel in Akumal
#4 Family Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Official Description (provided by the hotel):
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico

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