We just returned last night from the Royal Suites Yucatan. We booked a Jr. Suite because when we went to Puerto Vallarta last year we were upgraded to a Jr. Suite. When we arrived on July 15, late, but that's another story, we were upgraded to a Governors Suite. It was amazing. Rose petals all over the bed and room. The location was across the Royal Suites Pool. We absolutely received the Royal treatment. The attention to detail is awesome. Even the little things such as not needing room key cards to get towels and room service. There were no children where we were. Even though the Royal Beach was on the other side of the property all you had to do was call for the Royal "taxi". We are still wondering if a negative review we read was staying where we were. We can't relate to it. The staff is incredible, they work so hard and are so eager to please. The bartenders at all the Royal Bars even had our drinks ready when they saw us coming. This was our third time at the Palladium, second time at the Royal Suites, it was not the last. When we arrived we had a very warm and informative greeting and when we left a heartfelt "hasta luego" (sp?) Can't wait to go back.
(the lobster was fantastic)
John Kusmit and Lisa I Kusmit