This was our 4th time to an all inclusive resort in the Mayan Riveria and 2nd time to the Grand Palladium. We stayed from May 17 - May 26 2012. Since we were not bringing our kids this time we decided to stay at the Royal Suites section since we stayed at the White Sands section in 2011 and it was so good we decided to come back this year and we have never repeated at a resort before. We have been to the Valentin and to the Iberostar resorts and we feel the Royal Suites is a step above both. The differences are their attentive staff, amenities, and royal treatment. As echoed in other reviews, El Jardin is a great restaurant for breakfast and dinner. Their staff like Genis the waiter were super helpful and took care of your every need. My husband had a problem with communicating with the omelet station cook to ask for a sunny side up egg and he wound up getting a fried egg... rather than be a bother he just expressed to our waiter, Genis that he just wanted a sunny side up egg and Genis said, "No problem, you are my best friend and I will get you your eggs the way you want" A few minutes later he returned with 2 perfectly cooked sunny side eggs. These small things mean a lot to us. And they do it all with a smile.
Pedro and Alberto were our butlers for the stay and they were AWESOME --- LIKE ROCKSTARS!! They always were there to take care of whatever you needed and where ever you wanted to go. (Pedro would always tease my husband and I when he would see us walking that we walked too much and we would tell Pedro we were hunting for a chupacabra)
We had a suite with the jacuzzi on the porch and the first night and another night (twice!) we returned to our room in the evening our jacuzzi was filled for us with lots of bubbles. We also had champagne, chocolate covered strawberries, candles lit everywhere. Turn down service every night - oh my gosh we could go on and on how all these little things meant so much to us. The towel art was so amazing!
Wendy at the Travel Club was so gracious and attentive on what we needed. I think we took her by surprise when we requested only water in our fridge... no alcohol. She said she never has had anyone ask for 16 bottles of water. But we try to drink a lot, we are healthy and we try to stay hydrated to counteract all the alcohol we are consuming throughout the day at the pool, beach and bars.(speaking of alcohol - try a pineapple or melon mojito or even a sombero drink) And Jose Luis in the reception bar makes the BEST Bloody Marys (thanks Tim for that recommendation) Ask Jose Luis to tell you the secret ingredient (pssst it's just a dash of Worcestershire Sauce).
When at the Royal Beach, Marieanna is the best waitress we have ever had on a vacation ever! She is so sweet and attentive to you. One day I asked her for the fruit cup and she didn't have any left but instead of turning me away empty handed she gave me a cup of cut up coconut with a little tabasco, lime and salt and it was the best thing I ever had! I told my husband how good it was, the next time we saw her my husband mentioned he liked it and she told him it was an off menu item and it was actually something she would make for herself for a snack and she offered to make some for him. We felt honored and privledged that she would offer this to us. We were truly treated like family from her and all of the staff and we tipped frequently because of the great service we received and because everyone works so hard to make sure you are having a great time.
Bottom line if you are a negative person and have a bad and negative attitude about everything then you can find fault in paradise. But we felt the opposite. This was truly wonderful for the 9 days we were there and we actually experienced a ton of rain the first 3 days we were there. But we used the spa, gym, jacuzzi and hung out in the reception lobbies and it was fun!
If you are considering the Royal Suites, just pay attention to the great reviews as you will find they are consistent with what we experienced.
One suggestion would be to hire a private transport for your arrival - since it is a long drive from the airport to the resort it is nice to have a non-stop transport to take you straight there. We have used Cancun Valet for just the arrival transportation and it is worth the $80. Since we book through Apple Vacations we just use the transportation included for just the way back to the airport for our departure.
- Official Description (provided by the hotel):
- The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more less
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- Also Known As:
- The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
- Royal Hotel Puerto Aventuras
- The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico