Having stayed previously at the El Dorado Royale, Riu Palace Playacar, Barcelo Maya Beach Resort, Riu Las Americas in Cancun and the White Sands Resort in Cozumel, I consider myself pretty well travelled in and around the Yucatan penisula.
I've worked in travel for 13 years and have visited the Caribbean 14 times to various islands and resorts of usually 4 or 5 star standard.
This resort IS the BEST resort I have ever stayed in!!!! I was recommended the hotel and I'm so happy that I took up the recommendation.
Food is the best I've ever experienced! Drinks of premium quality! Service for the Royal Suites is very very good... I prefered the room here with a double jacuzzi on the balcony over the El Dorado's indoor jacuzzi! The whole the room in general was of the highest standard and overall better than any room I've previously stayed in.
With the other 4 hotels on the complex it was great to get out and about, not ever having to eat in the same restaurant twice at nice was great. The choice for food and bars are endless!!!
I could write all day regarding the resort but all I can say is... " Go and you WILL enjoy"