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“Great Bang for your Buck!” 4 of 5 stars
Review of Grand Sirenis Mayan Beach Resort & Spa

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Grand Sirenis Mayan Beach Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, | Zona Costera, km 256,3, Akumal 77780, Mexico   |  
Hotel amenities
Ranked #15 of 20 hotels in Akumal
Thunder Bay, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Great Bang for your Buck!”
4 of 5 stars Reviewed February 20, 2013

Just returned from Sirenis on Feb 16th from a 7 day stay with two other couples. First of all don't waste your time with all the negative reviews. This resort is more family oriented and is not adult only. Expect lots of kids. (not an issue for us) The resort is huge and it took all 7 days to explore the grounds. We stayed in room 1731, an excellent choice! The 1700 and 1800's rooms are the closest to everything and offer the least walking. Shuttles are always easily flagged down and the staff will give you a ride to where you need to go. The entire staff at the resort are so friendly and eager to help with anything your heart desires. Plenty of pools, my favourite is the main with the swim up bar. The water in the pools was pleasantly warm and kept miticulously clean. I found that the drinks were always better there and also in the Eldorado restraunt/buffet beside the main pool. I think the Riviara side of the resort to be better than the Mayan beach side. More to offer and closer to everything. The food in the buffet was generally good. The pasta there was always the best. Ask to dine on the balcony and your server will be happy to oblidge. We dined in the Brazillian, Steakhouse and Japanese. Brazillian we found just ok, not great, the steakhouse was good and the Japanese was exceptional! Save your beach beds early with your towel at the pool or the beach. Servers work tirelessly bringing you your drinks of choice. Even on the beach. We always tipped a dollar for every round and never went a moment without a cool drink! Try the Miami Vise and the Coco loco. These were fabulous.
Now the best part, the snorkeling! We snorkeled every day and were always amazed at the sealife. Turtles and rays in the shallow waters to the left of the ruin and as you move out in front of the ruin you will find many different species of coral, fish and sponges. Among those were huge french angels, parrot fish and dozens of others. Bring your own fins as the resort no longer supplies them to the guests as too many inexperienced people are destroying the reef with their disregard for what they are kicking! The further out toward the breaking waves you go the more you will see and the clarity is much better. There is also on site scuba diving that you can go through for off site diving. Most sites are withing 5 minutes of the beach by boat and pricing is comparable to any other dive shop.
The grounds people work non stop and maintain the resort beatifully. Our concierge (Eli) was always helpfull and worked to resolve any small issues we did encounter. Keep up the good job Eli and by the way your english was excellent! We know its a tough one to learn and you were unsure if you were doing well. I will work on my spanish as well.
Something I would like to mention is the booking of excursions. Don't book through the hotel. Call up Eddy and Bonnie with EDVENTURES (check out tripadvisor for reviews). These guys are the best in all of Mexico!
Again a very good resort and a job well done by the entire staff. Remember to bring lots of 1$ bills for tips as the staff deserve it, but don't expect it.

Room Tip: Upper floors in 1800 OR 1700 blocks
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (594)
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English first
Parksville, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 20, 2013

Couple travelling with son and his girlfriend.Arrived Jan 11th. Nice location, we booked thru Transat, had a direct transport from airport, bonus!. Check- in quick. . Got shuttle to room right away, luggage came shortly after. We didn't like the bathrooms, opaque glass with open areas to room, same with toilet area. No privacy at all.
Fourth time at all inclusive on Mayan Riveria. Nice resort but food not five star quality . 2nd day had lunch and dinner at buffet, at both meals the chicken wasn't cooked thoroughly, ended up very ill that night through to next morning. We booked alacartes, Mexican, Steakhouse and Japanese. Mexican very good, Steakhouse was tasty but food was cold. Japanese was totally not worth going to. Chef couldn't divide food evenly and we watched as he dumped extra in garbage!, He cooked rice 1st, dished it out and it sat there till your main dish was cooked, flat top wasn't big enough to hold rice to side and keep hot as in other japanese restaurants we've been to. Wait staff very good though.Would not book Japanese if I ever go back. Son and girlfriend got sick on last day, hamburgers raw inside at lunch buffet at old part of resort. On the good side staff was very helpful, bartenders at swimup bar at the Mayan Beach resort were great,(Jose, Hidea and Pepe) as were girls who did pool side service. Thanks very much.Maids great, always tipped them. Lazy river was fun, although lots of people rode tubes, then got out and kept their tubes to take another turn. Your supposed to release your tubes to let people waiting have a turn then get in line again. Lots of people lost glasses trying to get on tubes, stair broke halfway thru the week and never got repaired. By the way, got bottle of Tequila as stated in booking brochure, never received welcome letter or fruit basket (not a big deal), Entertainment at night was pretty good. Always something for the little kids. We did a day trip to Xelha-Tulum, cheaper with guys next to transat people.Worth doing.
Had a 4 hour delay on return flight, apparently some snafu at Victoria international airport where ground crew damaged the plane by driving something into it. Transat contracts out to Canjet out of Victoria, which we have had generally no problems with. The staff that was working our plane going down was pretty miserable, many people commented on the surliness of staff. No problems on return flight, staff were good.

Room Tip: We had ground floor room, near stairs, people left early am and dragged their suitcases down three...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2013

The resort itself is amazing, including the grounds, facilities, pool, poolside activities, resturants, buffets, ice cream bar, nightly shows & staff (especially the Animation Team which is incredible). The beach is beautiful, but it is rocky & you can't really walk the beach. The rooms could use some improvements with a new bed, TV and balcony furniture, but if you're anything like us you're not in your room long enough to really care. And if you're going to do any excursions I highly recommend the Ruins of Tulum, Xel-ha and Playa del Carmin.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Jerome, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 19, 2013

We went to barcelo and palladium over lest years and we wanted to try something different with great snorkeling. so we chose the Sirenis. Here are a few points of comparison:

rooms: if you compare junior suites in those hotels, they are almost equal in my opinion

comfort: definite advantage for barcelo since sirenis mattresses are cheap ( you feel springs..) and Palladium has ridiculous small pillows even if you take the optional paying pillows.

landscaping: matter of taste. the barcelo has nice statues, palladium an artificial lagoon and lots of trails in nature and sirenis a nice location by the sea with a small ruin. We prefered barcelo for the vivid colors everywhere . Sirenis is all white concrete ans marble and the only touch of color is at night. The Palladium lobbys are impressive.

pools: advantage palladium with may pools, salt water pool and and impressive free SPA. Sirenis has a fun lazy river and nice pools with various environments. Barcelo has huge pools but not as varied

beach: Barcelo shines with a gorgeous beach on the beach/caribe section. Wide and beautiful sand up to chest height. Palladium is close second in the Kantenah section and a long beach you can walk up th the next hotel up north. Sirenis beach is small, very rocky, sand is coarse. There is a very small section you can enter barefoot and it is shared by boats. The beach is also dirty with all sorts of floating debris. Big disappointment here....

snorkeling: on sirenis beach, most of the coral is white and dead and the water not very clear. There is however a large area to explore and we saw evertime a small turtle and nice fish. with boats passing there, you cant however go very far. Palladium has a nice spot for snorkeling with nice coral. Barcelo is the best by far with beautifull reef, a peer with thousands of fish to swim with and a large area to explore. You can swim to an island off the pier

Service: Sirenis has a slight advantage with super friendly staff and maids who make lovely towel. art. The front desk staff were unbelievably rude however. Barcelo and palladium are both excellent. So, not a great deal of difference

food: All thre are good, with a slight advantage with the Sirenis

transport: we walked every single time we went to the restaurant at sirenis. not at par with barcelo or palladium with well organized shuttles

facilities/activites: Barcelo has a nice small shopping centre . Sirenis has only a few very small shops and Palladium is in between.

conclusion: we missed the barcelo mostly because of the beach and the snorkeling.......

Room Tip: room 2514 was quiet with no glass or open division with bathroom
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 18, 2013

Excellent hotel, great location, very clean and good service.
However, if you are looking for long walks on the beach, this hotel is not for you.
There are 3 small bays with sand. The rest is very rocky.
Excellent place for snorkeling as long as the red flag is not up.
Grounds are very nice, great pools and lots of wild life. Rooms are big and clean but need some TLC.
Food at the buffet was good, decent selection and good service. Never had to wait more than a couple of minutes for a waiter. All staff were friendly and eager to please the guests.
Obviously it helps to speak some Spanish. First time in Mexico when I didn't feel that tips were expected.
Mexican and Mediterranean restaurants were very good with good selection.
There is premium liquor in plain view at the reception bar, one just needs to ask.
Many thanks to Jose and Mari at the reception bar, Jose our maid in room 2746 as well as Esperanza at the coffee shop.

There was no pressure from our concierge to buy timeshares, except one call when we politely declined the offer.

One WiFi related tip: It is not free. One can buy blocks of time but all minutes need to be used in one session. Unused time is forfeited.
You are better off if you pay for the whole week (455 pesos).
Signal strength is good everywhere.

Would definitely return and do highly recommend this resort.

Room Tip: Block 27 has great ocean view but comes at a cost
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2013

Our holiday in this hotel was excellent. The very best thing were the brilliant staff who were all very helpfull happy and informative going to make our holiday here very enjoyable. the hotel is beautiful set right next to its own beach. The all inclusive is ALL INCLUSIVE!!!!!!
The rooms are fantastic very large and the beds are great. The layout of the hotel is brilliant because there is a lot of room and you are not on top of other guests. All the restaurants are great and the food is excellent. We used the spa facilities and again the therapists were excellent giving a very good massage treatment.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandmayanbeach, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review, February 23, 2013
Hi Kelvin,
Thank you for posting your experience with us. I am very glad that you had an excellent vacation, and that our staff contributed so much to it. Hope to see you again at the Grand Sirenis resort. Best, Daniel – Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lloydminster, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 18, 2013

We are two divers in our 40's and have been the Mayan several times. This was our first time at the Sirenis. Rooms - They had overbooked and put us into a Premier room in building 19 for 2 nights. It was amazing! Beach view, motorized screen between the bathroom/room, 2 sinks, 2 tvs, fresh flowers, a Keurig, champagne, tequila, premium glassware, a glass fridge and a computer. We were then moved to building 18. We had a garden view, translucent glass screen between the bathroom and room. While we didn't have all the same amenities, we weren't disappointed. The bed was more comfortable. The jacuzzis in these rooms are fantastic. They take awhile to fill, but are worth it. We tipped our room cleaners daily and our room was spotless. Our concierge, Sherman, went out of his way to help us. Our tap was broken and when we told him about it, a guy was at our door within 10 minutes to fix it. Twice. From then on it worked flawlessly. I had also been bitten at night by a flying ant (?) When we showed Sherman to ask what had likely bitten me, he had a exterminator up in our room immediately. I also have food allergies. We told our concierge when booking restaurants and every restaurant knew when we got there. Each time, the restaurant manager came to speak to me in person to confirm the allergies and let me know what was safe or to arrange alternatives for me. The Japanese, the Cajun and the Brazillian were our favourites. The steak restaurant was just ok. The buffets had a huge variety and always had a variety of meats that the chef cooked for you right there. I would like to see more shrimp. There is often smoked salmon, which is delicious! The special coffees in the lobby and the coffee shop were fabulous. A nice touch after a meal. The beach was uncrowded and the sand is great. Bring water shoes for in the water. The snorkelling is great. I saw a turtle everyday in the same spot. I also saw sand rays, puffer fish and many juvenile Sargeant Majors. There are some quite large parrot fish and nice varieties of butterfly fish. Saret was the best waitress on the beach. Try to sit in her section if you can! The dive shop staff was professional and helpful. We dove just off the resort, at Cozumel and in a cenote. We had personal service for all of our dives. Marco at the front desk was extremely helpful to us on numerous occassions. When I approached him about a medical issue, he phoned the resort doctor so that I could speak to her as opposed to seeing her for $100/hr. The phone call was free and answered my questions re: a prescription of mine, which really didn't require seeing her. Marco also gave us free wireless internet for having to move rooms after two days. Note - the wireless internet doesn't always work in the rooms due to distance. The hubs are in the main building. It worked on our balcony and in the lobby. And on the beach! (But who wants to use it there...) We loved the market on Tues/Sat. I found the prices to be worth it as we didn't have to go off the resort and face vendors who are aggressive. The vendors did barter and I got some good deals on truly handmade items. (Blown glass, woven placemats, hand sawn coin jewelry). We were too tired after diving to hit much of the entertainment, but we did go to Alice in Wonderland. I thought it was really well done - costumes, stage and the musicians were way above average for what we've seen in other resorts. The lobby drinks were good. I was even able to get something similar to grand marnier without question. Lastly, I chose this resort because of their commitment to the environment. Not many people realize that instead of filling in the underground water systems like most resorts, the Sirenis is built on pilings, saving that system that is so important to the ocean's renewal. The cenote between the theatre and lobby is a natural one. The beach may have sand trucked in, but the water areas have been left in it's natural state. I suspect that this is one reason why the snorkelling is so amazing there. They serve all of their drinks in reusable recycled plastic glasses with reusable straws. They actually encourage you to keep your straw or not use one at all. They have many areas of natural jungle between and around the buildings. There is quite a variety of wildlife around because of that - raccoons, iguanas, geckos, coati mundi (raccoon-like/anteater-like animals) and even a wild Guinea pig!
In conclusion, if you're after fabulous snorkelling right off the beach and an environmentally aware resort with personal service, the Sirenis is for you!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Sirenis Mayan Beach Resort & Spa

Address: Carretera Federal Cancun-Tulum, | Zona Costera, km 256,3, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Akumal
#11 Top resorts Hotel in Akumal
#12 Romantic Hotel in Akumal
#15 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Sirenis Mayan Beach Resort & Spa 4*
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Also Known As:
Grand Sirenis Mayan Beach Hotel Akumal
Grand Sirenis Mayan Beach Resort And Spa
Grand Sirenis Mayan Beach Resort & Spa Riviera Maya/Akumal, Mexico

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