Great modern hotel... its huge! Long bus ride so be prepared. Beers and water are offered for a cost too... better than nothing!
Great staff check in, even though our room wasnt ready we placed bathing suits in the carry on so we were fine till it was.
Room was great when we did check in. It was our anniversary so we got a few freebies. Great view of the pool from the third floor. Lots of pop and water in the room.
We didn't have problems finding chairs by the pool. We went between 7 & 9a. You may have problems after 10a though.
The beds were hard but we still slept ok. We asked for a room away from stairs or elevators so that helped. And we always bring earplugs on vacation.
The lazy river was nice to have, as was the ice cream shoppe. It was great having the snack bar right by the pool.
One day the bathroom was in very poor shape. I even tried to tell the staff, but unfortunately there was a communication barrier. It was clean later though.
The coffee shop is fantastic!! The Spanish coffee is amazing!
The rest of our group arrived 3 days later for the wedding. I personally got married at a resort, so comparing the two came naturally.
There are lots of wedding options but unfortunately if you want any of them you have to pay. The wedding coordinator, Elizabeth was great though.
Almost 10 of us ended up going to Coco Bongo's and it was great! I would recommend it to anyone who likes clubs. We even got a private area instead of the floor because we paid for a vip package. This vip package is the only package they offer at the resort, so if you decide to go, you won't be disappointed. Franchesco and Ernesto were awesome bringing us drinks even before we asked, and about an hour before our bus was to pick us up, they started bringing us water and cleaning up the area. I definitely recommend to any younger groups!! Remember to get a $5 shot. The girls are hot and its worth it. If you don't feel like dancing, sit and watch the show. Its about 3 hours long!!
My husband lost his towel at the pool and the towel desk was happy to just give him a replacement no questions asked.
The beach was small for the resort size, but it was completely private. No one bugged you to buy anything while you sat, and there were no other resorts on the same beach.
The disco, gym and spa were far to walk to, but if you waited they had designated golf carts out to the area.
The spa was very pricey, but people in our group who spent the cash said it was worth it. I was planning an updo for our friends wedding and it was going to cost $120. I also remember looking at the prices and the water areas cost $45.
There was lots of foods to choose from at the main buffet. We ended up going to the steakhouse, the meditrainian and the mexican. We would recommend all 3 but others from our group didn't like the food so much at the steakhouse.
Its unforunate but the french or gourmet restaurant is at a cost. I would think that if you are paying for an all inclusive, it should be all inclusive.
There is a fake concierge desk in the main lobby. My understanding is that this desk is only for timeshare deals. After booking our a la cartes with the concierge in our building (2900's), we received 2 calls from the fake concierge, asking us to book our a la cartes... since we hadnt yet. Tricky!! They should really label that desk something else. Every building has a concierge desk. Book your a la cartes through them directly and as soon as you get there for best choices.
The welcoming tour is useful if youve never been to an all inclusive, are a bit worried about anything on the resort, or if you want to take an excursion. However if youve already been to one, this meeting is the same as the rest. All you need to leave the resort is the checkout slip from the front desk. You don't need anything from Air Transat or from the meeting.
Room service is at charge after 11p, and the better menu is at charge. Wifi is at charge too.
The peep hole incident came out the week we were there. We checked our maintenance room and bathroom right away. Staff were untold about the incident, and it was not mentioned while we were there. Since we checked our room, we didn't have a problem with it.
Fyi, it takes about 30 minutes to fill the tub for 2 people to sit in it.
Get to know Christian and Miguel at the pool (the entertainment staff)! They are both so nice, funny and honest. :-) Saret was our waiter while we sat in our lounge chairs around the pool. She is amazing and took care of our whole group very well. If you see her, try to sit in her section!!
The shows at night were horrible. Great for kids, but don't waste your time.
One last tip, they don't have umbrellas for you to use so bring one with you!
Safe travelling and have fun!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hi The_Wife_101, thank you for let us know about your experience in the Grand Sirenis Riviera Maya Resort and Spa, it is good to read that you have a good vacation with us and you enjoy our amanities. Regarding the French Restaurant, as you know, we offer seven all inclusive restaurants, and the reason why we decided to have the gourmet restaurant with an extra charge was to give the oportunity to our guest to have a private dinner in a restauran with no more that 10 people per sitting.
Report response as inappropriate
To make reference to the peep hole, we would like to take this opportunity to respond to the recent guest experience you mentioned. After being notified of the discovery of the hole in the shower, we conducted an immediate and thorough inspection of every single room in the resort, and repaired the wall sealing in that particular unit. We can confirm that this problem has been taken care of and it will never be repeated. We have also incorporated more robust measures in our daily room inspections, and implemented closer supervision of our maintenance personnel to ensure this is an isolated incident. Rest assured, our first priority has been, and always will be, the safety, security and satisfaction of each and every guest. Hope to see you soon. Daniel - Assistant Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.