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“Great hotel but take beach shoes and pillow” 4 of 5 stars
Review of Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico   |  
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15% off room rate
Ranked #11 of 20 Hotels in Akumal
Victoria, Canada
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Great hotel but take beach shoes and pillow”
4 of 5 stars Reviewed December 30, 2013

My elderly mother and I spent two weeks at this hotel at the beginning of December. Overall the hotel was great and we had a fabulous holiday. On the down side the beach was relatively small and I would recommend beach shoes. We spend our time at the beach so this was important to us. A plus side on the beach is there is drink service.

I was amazed at the great service that we received throughout the resort. We regularly tipped but I think they gave great service to everyone. The hotel rooms were very nice with the exception of the hard bed and terrible pillows.

We avoided the large buffet for meals whenever possible by going to the coffee shop for breakfast and booking the restaurants. Nothing wrong with the food at the buffet, just prefer to avoid the large groups of people. The Brazilian and Japanese restaurants were our favorites with the Mediterranean being our least favorite. We also enjoyed the Steakhouse, Cajun, Italian and Mexican restaurants.

The lazy river and the pools were also highlights.

This is a huge resort so expect lots of walking. There are also carts available to take you if you don't want to walk.

We would definitely go back depending upon price but would take pillows and lower our expectation on the beach. We have also stayed at the Barcelo Mayan Beach and would definitely recommend their beach over the Grand Sirenis.

Room Tip: Recommend 3rd floor ocean view. We had to pay for an upgrade but it was worth it plus it was very q...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,769 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,807)
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English first
Prince George, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 30, 2013

Having spent the last week at the Grand Sirenis, I thought that I would get my thoughts down while they are still fresh. On the whole the resort is acceptable, I would rate it as a three on the five-star scale. There were several little annoyances that dropped that score down from a five-star rating, and a couple of highlights that raised it from the two that I initially was going to rate it. The resort is very large, and thus requires a lot of walking. There are golf carts that drive around, however, the few times that I asked for a lift, the driver "in the Sirenis club car" would refuse, offering an excuse of some type. There are signs that say shuttle pick-up area, but I didn't see the shuttle in the number of times that I walked the pathway. I was able to get a lift when I would go to the front of the hotel and ask the bellman for a ride, they were always friendly and helpful about any request that I made, specifically Ever, who was both courteous and professional. Fernando, one of the front desk supervisors, was very helpful in assisting with our room assignment, despite the great amount of confusion that occurs on the check in day.
Cleaning at the resort is shaky at best. When we first arrived there was the biggest dead cockroach I have ever seen on the floor in the corner of the bedroom "see attach photo". My wife found a used Kleenex in the supplied housecoat, left the housecoat on the towel pile and found it hung back up in the bathroom without being laundered. We left it in the laundry pile again; it was removed however not replaced. Perhaps the cleaners are understaffed, requiring them to perform the basics, but not allowing a terminal style clean.
With the exception of the Brazilian restaurant, I felt that the buffets serve a better product without the pretention that some of the captains seem to feel obliged to dish out. Further, I don't understand why men need to where long pants to the a la carte restaurants, but any Podunk can wear a baseball cap in the specialty dining rooms. The wait staff in the buffets were all very good, specifically Adrian in the Tulum buffet and Yohiban in the Cajun buffet "where both breakfast and lunch can be quite pleasant".
I have to make a special remark about Natividad who worked around the quiet pool while we where there. She was always smiling, friendly and quick with a drink. She is definitely a star at the Grand Sirenis!
The resort should not really be called an "all inclusive", as it is really more of a "somewhat inclusive". Specifically, only being able to go to three specialty restaurants in a seven-day visit, the add-ons in the specialty dining and the room service menu only being available between 11 and 11, with the available options being less than appetizing and especially, no extra cervecas available in the room "only two?". It should be noted that these can all be included, and an expanded room service menu available if one becomes a member of the preferred club, which I understand is sort of like a time-share type thing.
I think that if the operators of resort had more interest in taking care of the guests already there and less time trying to get people to sign-up for a VIP club and the promises of preferential service and better food, that customers would want to return based on their experience, and not based on the promise of something in the future.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edmonton
Top Contributor
80 reviews 80 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed December 30, 2013

The hotel has a very grand and open lobby, very impressive! The lobby bar is very spacious and open. We proceeded to our rooms which were very clean and large. The rooms themselves need to be updated. They look to be in an "Austin Powers" theme. What we found 'odd' was the open wall between the bathroom and bedroom. If you grew tired of reality T.V, you can turn your attention to the 'Washroom' and check out
'live', whats going on. The fridge didn't work. Called maintenance, they looked at it, saw the little light comes on .........good enough for them. It never did work and most fellow travelers we met, their fridge also did not work. The fridge was 'stocked' every day. We were aloted 2 beers a day, no more. The food was very average. At the buffet you could watch little kids pulling themselves up and headfirst into the tubs of ice cream to get a few scoops. Lots of selection but luke warm at best. The foods were usually quite salty. Each building had it's own concierge desk to assist in booking a la carte restaurants. What appeared to us as to the real motive was to get you in on the 'Premium Traveler Presentation'..................Not a time share.......of course not! As we continued for 3 days to secure a much coveted reservation at the Japanese restaurant, we were finally told by Janvier that if we took this 90 min tour he could probably help us in getting our Japanese Restaurant res. We have been to many All Incl. over the years, this was the most pushy we've seen for 'time share'. 3 star at 4.5 price. Beach was perfect

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 30, 2013

We just returned last night from this resort. There are weak and strong points in every resort and Grand Sirenis is not an exception to this.
We liked the location of our building ( # 20 or Akam) it was very close to Pool/ restaurants and beach. we never had to take shuttle to move around resort.
Food in Buffet was good and we always found something new to try and like.
Every Block has its own concierge , the main lobby seams a bit under staff and small but you book all your a la carte and issues with your block concierge.

We were not excited about the beach. it was small and rocky. it was hard to find a shade by the beach. entertainment was average. Resort can invest a bit more on this.
You mights have hard time to book A la Carte as they allow advanced booking for entire your stay and favourite restaurants get full really fast. ( Jap.s & BRZ)
They can change this policy to allow 2-days advanced booking so all gusts will have fair chance.

I would like to Thank all staff and crew as they did their best to make our vacation special.
Tips:
Take your Blue towels back at to the Lobby at Check-out time.
Riviera Lobby has more activities at night.
Bring water shoes for the beach.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sarnia,ontario
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 29, 2013

After being back a week plus gives some perspective.We enjoyed our 10 days at the resort in spite of 6 days of rain.Don't think I'd return to Cancun area again in December. Initially we were located far from where we requested but after complaining we were relocated acceptably by Mario at reception.Our room was large and very well maintained.Didn't like the lack of privacy in the bathroom but we adapted.
Resort layout was confusing at first but OK after a while. Huge lobby with great bar service but furniture uncomfortable and tired.
Tons of eating options.Food was very good.Brazilian was our favourite a la carte.
Never a problem finding loungers except at beach.No towel issues at any time.
Very friendly staff who didn't seem tip conscious at all. our concierge group in 1200 block were great- Daniela,Diego and Natalia-Thanks.
Accoustics in theatre and lobby bar area were not very good-annoying mostly.
Lots of nice features in resort from ice cream bar to lazy river.
Didn't enjoy long travel time to resort and wi-fi should be included but would return dependent on price offered.Bottom line - positives outweigh negatives by significant margin.

Room Tip: I'd recommend 3rd floor close to reception.Long walks otherwise or shuttles needed. Resort is ex...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everett, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 29, 2013

We just returned last night from a wonderful stay at the Grand Sirenis. We found the activities plentiful (Omar with the bike tour and archery was fantastic), the food was just okay (the Japanese and Brazilian restaurants very good and buffets exceeded expectations) and the room was very comfortable (we were initially in Block 18 and then upgraded to Block 19- both very well situated). Our concierge, Christian, was the best and is a great ambassador for the entire company. The beach just can not be beat and Karen served us well with a huge variety of drinks. A day trip to Tulum is well worth your time! The evening shows and the vendor nights were also huge plusses. Can't wait to return!

Room Tip: Do not fret about which room to request. The resort is not as huge as many have suggested and all bu...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northop, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 29, 2013

we have recently returned from the Sirenis Hotel a party of 6 people from the ages of 18 to 72.

On the 2nd night of our holiday we had a leak from bathroom so called reception the maintenance man and cleaner attended in the morning we discovered that a watch had been taken whilst we were still in the room. After completing a statement we had to chase the hotel management and it was treated with as if they have this problem all the time no apologies were made and nothing to make us feel like we would want to return., unfortunately we were paranoid about leaving anything anywhere which is not a nice feeling,

Overall the hotel was clean pools nice and beach although rather packed was nice.
Music from the theatre was distorted and so loud even in the restaurant you could not have a conversations.

A very big complex trying to cater for the Boom Boom party type to the quieter family. In my opinion you can't have both!!!
The most worrying thing about having the watch stolen was the fact that we were in the room at the time.....

Room Tip: Ask for a room away from the Boom Boom pool!!
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Akumal
#8 Romantic Hotel in Akumal
#8 Top resorts Hotel in Akumal
#8 Spa Hotel in Akumal
#9 On the Beach Hotel in Akumal
#12 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Sirenis Riviera Maya Resort & Spa 4*
Number of rooms: 948
Official Description (provided by the hotel):
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 
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Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico

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