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“A Fair and Honest Review - Very Good to Excellent” 4 of 5 stars
Review of Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico   |  
Hotel amenities
Ranked #12 of 21 Hotels in Akumal
East Grinstead, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A Fair and Honest Review - Very Good to Excellent”
4 of 5 stars Reviewed August 12, 2013

This was our first trip to mexico and our first all inclusive so I have nothing to compare it with but we had an amazing holiday at Grand Sirenis. I will try to keep everything as consise and to the point as possible.

Staff: Everyone that we encountered was lovely, smiley and very willing to please. Maid service was excellent, our maid had quite a job on her hands as our two teenage sons shared the room next to us and she did a great job. Our concierge was very helpful and managed to get us all the a la cartes that we requested and one extra, he also booked a couple of spa treatments for us. Yes he did keep reminding us of the timeshare presentation but did not put undue pressure on us but we were resolute from the start that we were not interested. Bell boys were always punctual - you need to book one to take your luggage to reception the day before you depart - ask the concierge to do this for you. As we are Brits we are not used to tipping so we only tipped the maid, concierge and bell boys and occasionally the bar staff but the service was no different if you tipped or not.
Room: Very spacious and clean, massive comfortable bed. Bathroom was in excellent working order - even the jacuzzi worked. No gaping hole between the bedroom and bathroom or any sign of peep holes. The decor was tired and out of date but perfectly acceptable and we did not visit mexico to inspect our bedroom. I did leave out jewellery - nothing particularly valuable and my sons left their laptops but nothing was stolen. Our rooms were in the Jaban block (i think - room number 2502) on the ocean side and on the ground floor. Very quiet, no noise from above and very little from outside. When we checked in they offered us an upgrade to an ocean view as you do not get a view of the ocean from the ground floor - we declined, I cant remember how much this was but it would have added a considerable cost to the holiday. It was a good 5-10 minute walk to the buffet area and reception but if you are mobile and can stand the heat its really not an issue.

Food: You really can eat 24 hours a day here. The buffet was clean, efficient and had a massive variety of choice. Always fresh fish and meat cooked to order and it never seemed overly busy and I never saw any flies on the food. You would have to be incredibly picky if you cannot find anything that suits your palate here. All the a la cartes that we dined in were excellent - the Brazilian and Japanese the most memorable. The Brazilian is a must if you love meat. The Cajun restaurant also serves a buffet breakfast and lunch, this is located at the lively pool, there is not the selection that the reception buffet has but it is a very relaxing and lovely setting to have breakfast.

Beach/Snorkelling: This was the best asset that Grand Sirenis has (amongst others). The snorkelling on the beach is as good as Akumal, we saw small/medium turtles almost every day and stingrays plus many shoals of tropical fish. The beach to the left of the ruin is best for snorkelling if you swim out to the far left where the weddings are held (no sunbeds) that is where the best fish are and the turtles, they graze on the seagrass quite close to the shore. You do have to be patient though but it is well worth the wait. Snorkels, masks and life jackets are available to hire from a kiosk on the beach as are a couple of sea kayaks. You can rent them free of charge for an hour. There is also a small gully to the left of the ruin and some rocks which considering it is so close to the shore is the home to lots of fish, some can be found in just a couple of feet of water. Racoons and Iguanas are in abundance - dont leave any food on your sunbed as the racoons will steal, they are fascinating to watch we actually saw one drinking from a can of Sprite.
The only downside to the beach is that you do need to reserve sunbeds by 9-10am otherwise you will only get one a few rows back. I really hate it when people do this but i succombed as i didnt want to be right at the back.

We did lots of excursions, some independantly and some through Thomas Cook all of which were excellent, I have reviewed them separately. In short I find it very difficult to criticise this resort, we travelled with teenage sons and we all had the best holiday ever. Its great for teenagers as they can have a lot of independance, if they miss breakfast there is always room service which is free of charge, they can eat what they want when they want. All the staff work really hard to make your holiday stress free, everything is made so easy. There are lots of activities for all ages and this is a part of the world where you can combine lazy days on the beach with some cultural sighseeing, swimming with dolphins, whale sharks, fun boat trips to name a few. This is the only part of the world that I would go back to as this part of Mexico is so beautiful and there were so many excursions and experiences that we just could not pack into 10 days

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,394)
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English first
Chester, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 12, 2013

Me and my friend recently stayed at this hotel for 10 nights, from the minute we arrived all of the staff were very friendly and welcoming and helped to take all of our bags to our hotel room. The hotel is absolutely gorgeous, the scenery and wildlife around the hotel is beautiful, our hotel room was cleaned to a high standard daily and we had no problems with the room. The cocktails and drinks from the bar at the lobby were amazing compared to the ones which we get in England, Luis Sanchez and Alberto Pat were definitely the best Bar Waiters! There is entertainment constantly going on throughout the day around the hotel, by the pools, learn a bit of Salsa with Rafael and play different games ideal for both children and adults. At night there is always a great show to watch, a lot of effort is put into each different one and all in all the hotel have got a great entertainment team. But then if you are wanting to have a quiet holiday and just relax that is possible too, as the resort is so big there is also a quiet pool and coffee shop and all of the luxury treatments at the Spa to enjoy. The food at the hotel was to a very good standard daily, lots of choice and great service by the waiters from the minute you sat at your table. I would definitely recommend to book the A La Carte restaurants especially the Brazilian restaurant, the food was amazing! The beach is absolutely beautiful as well, however there are lots of rocks under the water so water shoes would be a good idea to wear! They also have activities taking place at the beach, including Jet-skiing, snorkeling and diving with turtles and also volleyball. I would definitely recommend booking an excursion to get outside of the hotel, there are lots to choose from. We booked ours through our First Choice rep Charlie and did swimming with dolphins, a jungle trip and a bar crawl around different places in Mexico which included going to the famous Coco Bongo! They were all great experiences and you didn't have to worry about transport to and from the hotel as it was all included in the packages. I definitely want to go back to this hotel sometime in the future, i honestly have nothing bad to say about any part of my holiday. We had an amazing time and would definitely recommend this hotel to everybody as there is something to do which suits every age group!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rossendale, United Kingdom
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed August 12, 2013

Stayed here with my husband had a great stay the staff work so very hard there is always people cleaning and painting they all need lots of praise. We spent alot on tipping the staff.

Food was great so much to choose from restaurants Were wonderful our favourite was the Japanese.

Rooms lovely and cleaned so well. Maids work so hard.

A great hotel would def return.

The only thing that let this hotel down was Thomas cook they were useful book trips with the people at the hotel so much cheaper

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 12, 2013

We came to the Grand Sirenis as part of our honeymoon, so expected our stay to be a little bit special. It wasn't.
The hotel overall is very clean and the majority of staff and polite and helpful. The grounds are lovely and well maintained.
The main buffet restaurant does not have enough staff and we would often be left wandering around trying to find a clean table.
I sometimes felt that as I didnt not speak Spanish I would be left until last to be served at some of the bars.
The concierge, who are supposed to be there to help with any aspect of your holiday were really only interested in getting you to go to the special breakfast / time share.
Overall I would say this hotel is definately not 5*.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 11, 2013

This is our second time At the Grand Serenis. We stayed in the Riviera side in March and the Mayan Beach side the first week of August. The rooms Re the same on both sides and you go to any of the restaurants. We were happy with the buffet so we didn't bother to book A La Carte restaurants. We were pleased to see our waiter from March. His name is Rosemberg and he was exceptional with his service; always smiling and wanting to please. He made centrepiece birds with the napkins. We have 2 children (11 and 13) who wanted to take him home with us!!

Our children really enjoyed the snorkelling right on the beach. the best places are by the buoy lines on both sides of the rocks where you can see all kinds of colourful fish. If you take some bread out, they will swim in hoards around you. A special thanks to Antonio (from the Dive Centre) who sold us a trip to snorkelling in Cozumel. We were the only snorkellors; the rest of our group were scuba divers. The guides were amazing and because of this my kids want to get their open water scuba certificate. Antonio gave the boys a demo in the pool the next day and they loved it.

Everyone at the resort works extremely hard; they all are happy to please but many of the service staff have very limited English. The beds and pillows are not comfortable but that isn't a deal breaker for us. This is the only resort that our boys wanted to return to and they would be happy to go back again!

This is a huge resort; there is lots of walking but that is what keeps us interested. There is something for everyone. (Quiet pools, activity pools, coffee shop, ice cream shop, pool room, great snorkelling, tennis court, gym, spa, basketball court) You definitely need water shoes to go swimming at the beach.

Room Tip: We were at building 29 and it is close to the Lazy River and pool. We really liked it.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thurso
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 11, 2013

When we arrived we was asked if we would like to upgrade to a sea view room as they was on special that day 1 immediately said yes but it was a waste of money.
maid service was excellent ,are room was cleaned everyday fresh towels ,when I was one of those unlucky people to get a bug nothing seemed to much trouble for her to go and get me extra cans of pop.
concierge please be aware of there special breakfasts it is nothing but a time share we read about it on trip advisor ,when we said we wasn't interested he said to me do you want the death of my family on your conscience.
While everyone was sunbathing around the pool the gardeners were cutting the grass and strimmering but they didn't seem to care that people was getting hit with stones.
Waiter/waitress service we found always helpful and kind ,apart from one called Mario he was very rude ,the captain called Enrique was the best he gave us special drinks when we left.
The hotel was very clean ,two men cleaned the sides of the pool everyday ,food was repetitive as most places are , drink seemed to flow well, the animals around the grounds was amazing.
Please take stuff with you for mosquito they bite well.
Wouldn't go back

Room Tip: 2818 near the bar pool and food if rains
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 11, 2013

I stayed in the Grand Sirensis in July with my boyfriend for 2 weeks. We had a fabulous time, all the staff were very friendly and the hotel was very clean. Our room was huge with a big jacuzzi bath and always cleaned to a good standard and the mini fridge was re-stocked daily with soft drinks and beers.

We were surprised with the size of the hotel and the amount of facilities. You could eat and drink 24 hours a day all inclusive, and there was always plenty of choice with the food and drinks. The a la carte restaurants were also lovely with lots of choice and with 3 visits a week with so many different restaurants to choose from we had lots of variety. The buffet restaurants also had theme nights with plenty of choice.

We did lots of trips out but when we were not out and about there was always plenty to do at the resort with poolside/beach entertainment and games, the lazy river, jet ski's, snorkelling and the spa. Also in the evening there was bars and the theatre with an hour long show to watch which was different every night and then afterwards the club which also had entertainment with beer contests and dance competitions for the first hour then the club was open until 2am.

We loved Mexico and booked lots of different excursions through our Thomas Cook representative. The people here were lovely and really made our stay thoroughly enjoyable i would recommend this hotel to anyone for a great holiday experience.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Akumal
#7 Luxury Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 On the Beach Hotel in Akumal
#9 Romantic Hotel in Akumal
#10 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Sirenis Riviera Maya Resort & Spa 4*
Number of rooms: 948
Official Description (provided by the hotel):
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 
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Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico

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