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“Unique Ideas” 4 of 5 stars
Review of Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico   |  
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15% off room rate
Ranked #11 of 20 Hotels in Akumal
Toronto, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
38 helpful votes 38 helpful votes
“Unique Ideas”
4 of 5 stars Reviewed April 20, 2013

I travelled with 8 adults and one 6 month old to the Grand Sirenis from April 12 to April 19, 2013.

When we first arrived our rooms were booked on the Maya Beach side of the resort which is a little walk to the main beach and largest pool. We decided to up grade the room for $140 American dollars for the whole week to an ocean view room which was more central to everything... glad we did this! The pool on the Maya Beach area is only about 3 feet of water the whole way around, but the main pool near the theatre area was about 4.5 feet and had an area where it went really shallow to deep... better if you had small children. One idea I loved was the lazy river... about 10-15mins of floating around on a tube is awesome!
The beach area contains two cove like areas. If you are a runner it is not very good for this, but the grounds have ample area to run on paths. It is a little bit rocky on your feet in some areas, but one of the coves is not bad at all. There is a little area in the middle that is shallower to take smaller children but the main ocean areas go deep fairly quickly. The beach is very picturesque with the natural rock formations... very pretty and the area is good for snorkelling.

The food here was fairly good. Book the al a cartes as the buffet can get tiring for every meal. I'd recommend the Japanese as the chef puts on a show for you, the steak house and the brazilian... that is if you are a meat eater! The main buffet near the reception has more selection at breakfast and lunch than the ones beside the pools, however it was nice to have the convenience beside the pool. Some extras that I really enjoyed were that they had a separate coffee shop, ice cream bar and the health bar... I have never seen these at other resorts, nice touch! The coffee shop will make you iced coffee and is stocked with liquors and flavoured syrups. Try the coconut ice cream at the shop... yummo! The health bar was awesome they would make you shake/smoothies with beet root carrot papaya melon spinach... really good if you want something refreshing!

Another nice idea that I have not seen anywhere before was the water treatment at the spa. It is FREE to book it for your third day for one person in the room... it is about $25 for the second person which is not too bad for 90 mins. All the girls on our trip made it a ladies day at the spa and we left the boys with the baby! The treatment is similar to Finnish water therapy spas. First you go in to pools with different water jet pressure treatment, then hot and cold pools followed by steam rooms, aromatherapy showers and saunas. It was something different to do and quite relaxing.

A few things that made me not think this was a five star...
check the room you get to make sure the sliding door lock works especially if you are on the ground floor... I made them take me to three rooms and they were all broken or to me looked tampered with. I made them bring me a broom stick to put so the sliding door was secure... it solved the problem, even though the staff thought I was crazy, they need to fix this! Always a good idea to do this at any resort! The safe in the room was really good and they didn't charge for it like the Bahia's! The rooms were large and were fine... may be a bit out dated like the tvs but I don't go on vaca to watch tv anyhow! The jet spa tub was fun... no sound proofing from the toilet to the rest of the room which can be a bit awkward if you are not very friendly with you roommate!!!
When going to the bars the staff will give you the cheapest alcohol they have unless you ask for a specific brand... and even then you have to check that they are giving you what you asked for.. some of the staff were hesitant to give the good stuff and said the management doesn't want them to give it out.This is true of most averaged prices resorts though! My favourite bartender was Rodrigo always made good drinks!
The shows were quite awful. I have seen much better at Rius and Bahias.

The resort has some wild life which is always fun... lots of lizards, racoons, capybaras, pelicans... and I think I heard spider monkeys and sloths from other guests! They only run away unless you feed them!

Overall a good place for the price, we paid about $1115 canadian per person.

Room Tip: Pick a second or third floor if you want to see the ocean on an ocean view room, otherwise the shrub...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 18, 2013

My husbad and I just came back from Grand Sirenis where we went for a wedding. The food is great, however we didn't know that depending on how many nights you stay there you can go to the Restaurants that are included w/your stay, Example 6 Days 5 Nights- you can go to 2 Restaurants. Afcourse you are allowed to the buffets at all times just not the Restaurants a la Carte--Just keep that in mind. Also you have to make reservations with the concierge for pretty much everything- that was kind of annoying. One thing that was EXCELLENT was the Coffee Shop. Aurelia makes the BEST Cappuccino! She always had a smile and just went out of her way to make sure we where taken care of eventhough she never had help, was always by herself everytime we went.

Room Tip: 2nd or 3rd floor you should be good. We stayed on the 3rd and had no problems with noise at all.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2013 via mobile

It was our first time here and it was just too good. The lobby bartender SAMUEL does a really good job! Im practically writing this review because of how well he took care of our group every night. Definitely going back there when I can.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 17, 2013

Visited Mexico with my boyfriend for the first time and stayed at the Grand Sirenis after it received great reviews on itravel2000. We had an amazing time and I really loved the hotel. I even had friends who were skeptical about traveling to Mexico say that our hotel looked amazing! The staff was extremely friendly and helpful which made our stay that much more incredible. The lazy river is extremely relaxing and we were able to take some romantic pictures on the beach as there is a private cove. I also loved the free snorkeling rentals which was a wonderful experience! The spa is beautiful and was relatively inexpensive ($25 USD for an hour and a half to use the waters). The food was pretty good and there was always somewhere to get something to eat. My favourite a la carte restaurant was the Japanese one but there are other good restaurants such as the Brazilian and Mediterranean ones. We did the Coba tour which was well worth it and booked it through Air Canada Vacations. Overall it was a wonderful time and I highly recommend this hotel if you want to stay at a true 5 star resort.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wigan, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 17, 2013

Myself and my wife have just returned from the Grand Sirenis after spending our honeymoon there for 2 weeks. The place is fantastic, the restaurants were very good, The staff were fantastic, especially the bar man Samuel who was brilliant, Samuel works in the Lobby Bar Metzcal, The beach area is fantastic, there is plenty of fish to see there and turtles. The bar areas everywhere within the hotel are great. Its kept spotless by endless cleaning. We will most certainly be trying to get back there as soon as we can.

Room Tip: We had a bottom floor room which was noisy, i think if you had one on the top floor in the corner, t...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 17, 2013

We have been coming to this resort for the last 5 years. Our latest trip being in March 2013. We have tried others but the atmosphere is just not the same. The hotel is wonderful! The rooms are very big compared to other resorts. The food is great, the Italien and Braziian à la carte restaurants being our favorites. My husband loves to snorkel and goes twice a day directly off the beach. He says the variety of fish is great. The service of staff is amazing. They are polite, helpful and are always willing to assist you. A special thank you to our waiter on the balcony of the main buffet. Ronnie Antonio Reyes Porres is fantastic! By the third day, the minute we sat down, our drinks would appear without us having to ask. He always had a smile on his face and made us feel very welcome and special. He definitely went above and beyond when it comes to service, not only with us but with everyone who chose to eat outside. The concierge in our building was very helpful, it is nice to have someone close by to help versus having to walk to the lobby. All in all, we are still very impressed with this resort and can't wait for us next visit!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 16, 2013

We were staying at this resort as part of a wedding group. There were a couple of issues at checkin - the bride and groom were not given the room they booked - the initial room had 2 beds and was not ocean facing. This was rectified but a bit of a downer start to their wedding! The wedding itself was great. The setting spectacular. The wind that day kept everyone from melting in the heat and added a nice touch to the pictures with the waves in the background. The staff at the reception were awesome!
The best part about this resort is the staff. Having a concierge in most buildings was great - Andrea and Alun in ours were wonderful.
The rooms - a good size and very clean. The beds are very firm and the bedding is in desperate need of replacing. Every day our sheets had small stains or tears in them. The bedspread was stained and pilled also. Bathroom - we had frosted glass in the infamous "hole" and also a door into the room where the toilet was. Shower was a good size and water pressure was wonderful. Alot of calcium buildup on all the hinges though which is a bit gross. And no bug sightings...great!!
The food - average for a resort this size. The a la carte food was not much different from the buffet food. Japanese was the best we had. Ate our breakfast and snacks at the Bayou restaurant near the activity pool. Quieter and closer to our room. The beach bbq was very good.
The pools - clean but the bushes behind the pool decks were littered with dirty glasses, dishes, and just plain garbage. Saw a pair of sandals and part of a magazine near the "quiet " pool there all week. No one pays attention to the "no reserving" rule for the chairs. Most days the palapa chairs were covered in towels by 7:30. Not cool people!!!
The beach - small but if you go past where the ski doo rentals are there are more palapas and chairs. Didn't find the snorkelling as great as reviews I had read. Wish we had gone to Akumal public beach. Was very windy the last 3 days so didn't spend much time at the beach anyway.
Tours to take - we did an all day tour to Ek Balam and Cenote Maya. Ek Balam was amazing. 96 stairs to climb for an amazing view. This has only been open to the public since 2006 and is definitely worth the 2 hr trip there. Afternoon spent at Cenote Maya - a huge cenote. You can rappel down into it or walk down. Once inside there is quite a few ways to get into the water - hammock zipline, "tarzan" swing, diving or just jumping in. Had lunch there - not bad. Because we were with a wedding group we got a special blessing, and an extra special one for the bride and groom, from a Mayan shamen.
We would rate this resort a 3.5 star - needs quite a bit of TLC but being on the water and the staff made our week enjoyable.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Akumal
#7 Top resorts Hotel in Akumal
#7 Spa Hotel in Akumal
#8 Romantic Hotel in Akumal
#9 Family Hotel in Akumal
#9 On the Beach Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Sirenis Riviera Maya Resort & Spa 4*
Number of rooms: 948
Official Description (provided by the hotel):
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico

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