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Grand Sirenis Riviera Maya Hotel & Spa: Traveler Reviews

3.5 of 5
Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
Hotel amenities
Grand Sirenis Riviera Maya Hotel & Spa
Ranked #9 of 20 hotels in Akumal
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3,071 reviews from our community

Traveler rating
    1,540
    902
    357
    158
    114
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Families
918
 
Couples
1437
 
Solo
42
 
Business
15
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Delightful Beach; Watch for Timeshare Pitches”
4 of 5 stars Reviewed February 14, 2013

It was a great time when the family and I went here for an all-inclusive trip. The beach was clean and it was delightful.

The staff was super-friendly and their souvenirs were awesome.

The fact that they had a tequila store was cool too. WITH SAMPLERS!

The rooms were adequate and if you wanted, the pool with a lazy river can provide relaxation that somehow, the beach can't provide for you.

The servers keep on coming with your favorite drink and it was a fun time!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask doncommando about Grand Sirenis Riviera Maya Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worthing
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
23 helpful votes 23 helpful votes
“2 weeks of heaven!!!”
5 of 5 stars Reviewed February 14, 2013

After a long day of travelling, what a welcome sight this hotel was!!! Our rooms were huge, the double jaccuzzi bath, shower and loo were spotless. The "single" beds were like our double beds, and our friends had a "double" bed, which was more like a super king size!!! The mini bar and coffee was topped up every day and was free. Towels were plentiful, dressing gowns and slippers provided too. The reception lobby is huge, as is the whole area the hotel stands on.
There were several buffet restaurants during the day, with just about every type of food available, to cater for everyone's tastes.The staff were so friendly,bringing drinks to our table or topping up our glass of cold water. In the evening, there was a theme night in the main buffet restaurant most nights.There are also several a la carte restaurants, including Japanese, Italian, Brazilian to name a few!!!!! It was like going out for dinner but not having to pay!!!! There was an ice cream bar, with loads of different flavours to sample and a coffee bar, with different liqueurs to add if you want, again, all free!!!!!!
The pools were huge, with one classed as a "quiet" pool, to relax by, if you don't like music and entertainment. The swim up pool bar was a great place to meet people, and have a chat while cooling down and sampling the free cocktails!! And if you don't want to go in the water, there are staff that take your orders and bring whatever you want to your sun bed.
The entertainment team worked really hard and put on a show every night, first for the children, then the adults.
The beach was a picture, and there were always plenty of sun beds (free) with a buffet and bar service. The grounds are beautiful, and lots of walk ways through wooded areas too. Colourful birds, Raccoons and Iguanas all add to the scenery.
I could go on and on, but it's best you go yourselves and see. Anyone who complains about this place must spend their holiday looking for bad points, and can't enjoy their holiday!!!!! It's definitely the best, most relaxing holiday I've ever had.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
Ask Helen H about Grand Sirenis Riviera Maya Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Amazing time!”
5 of 5 stars Reviewed February 13, 2013

My friend and I just returned from the Grand Sirenis from a weeks stay (Feb. 4th to 11th/2013) It was my first time in Mexico and my friend has been to Mexico about 5 and the resort didn't disappoint! Food was amazing, always a different buffet for breakfast lunch and dinner, and the a la carte restaurants were awesome (we did the steakhouse, cajun and brazilian)! The resort is central to everything - close to Playa del Carmen, very close to Tulum and lots of great excursions nearby! Beach was clean, lots of room, great swimming and so many fish of all sizes and colours! The snorkeling was great. The spa...wow...stunning - super clean, big, and so peaceful in the middle of the jungle on its on - and far enough away from the main resort that it was very quiet and peaceful. Rooms were always kept clean (amazing cleaning staff!) and fairly up-to-date. The thing that made our trip the most though were the staff - truly amazing people! Look for Freddie (awesome performer for the shows!), Bianca (favourite lobby bar bartender), and Leydi who delivers drinks on the beach! Overall great time thanks guys!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
Ask Tom D about Grand Sirenis Riviera Maya Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
“AMAZING”
5 of 5 stars Reviewed February 13, 2013

We have been 5 times to the hotel and love it all the staff are lovely we have had such great memories there.
food is wonderful even for fussy eaters and good for vegetarians
3 pools are great and the lazy river is amazing
akumal and xphuha beaches are fabulous beaches
playa del carmen is a great place to shop also down the road (just past the tennis court (ask bellboys for directions )) is a small shop run by a man called Phillipe and his family. they have great deals and lovely gifts. also there is bike rides at 10am and tennis also a great ceramics place to make some lovely gifts every Tuesday and Saturday at the shows there is a market. every evening there is a mini disco and a show during the day round the pool there is fun games that get everyone in a minute also there is a kids pool at the kids club by the beach

Room Tip: all the rooms are great
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
Ask Niamh C about Grand Sirenis Riviera Maya Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“EXCELLENT,EXCELLENT”
5 of 5 stars Reviewed February 13, 2013

Just got back this morning after a week at the Grand Serenis and we thought the place was fantastic and huge (even the reception lobby was a big as an airport lounge)..modern/ very clean and some excellent food and top quality drinks with entertainment we never had the oppurtunity to use the spa but i believe it s fantastic. your allowed three visits a week to the 6/7 ala carte restuarants please try the japanese i thought it the best (book early as its very busy)...i want to go back asap to this resort and restuarant

Room Tip: try to get a top floor near the swimming pool all the even numbered rooms face towards the complex t...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
Ask RAYZZOR about Grand Sirenis Riviera Maya Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Sirenis Riviera Maya Hotel & Spa

Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mayan
Grand Sirenis Mexico
Gran Sirenis
Grand Sirenis Riviera Maya Hotel
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Hotel & Spa Akumal, Mexico
Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotels in Akumal
#8 Romantic Hotels in Akumal
#10 Family Hotels in Akumal
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Grand Sirenis Riviera Maya Hotel & Spa
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