After a long day of travelling, what a welcome sight this hotel was!!! Our rooms were huge, the double jaccuzzi bath, shower and loo were spotless. The "single" beds were like our double beds, and our friends had a "double" bed, which was more like a super king size!!! The mini bar and coffee was topped up every day and was free. Towels were plentiful, dressing gowns and slippers provided too. The reception lobby is huge, as is the whole area the hotel stands on.
There were several buffet restaurants during the day, with just about every type of food available, to cater for everyone's tastes.The staff were so friendly,bringing drinks to our table or topping up our glass of cold water. In the evening, there was a theme night in the main buffet restaurant most nights.There are also several a la carte restaurants, including Japanese, Italian, Brazilian to name a few!!!!! It was like going out for dinner but not having to pay!!!! There was an ice cream bar, with loads of different flavours to sample and a coffee bar, with different liqueurs to add if you want, again, all free!!!!!!
The pools were huge, with one classed as a "quiet" pool, to relax by, if you don't like music and entertainment. The swim up pool bar was a great place to meet people, and have a chat while cooling down and sampling the free cocktails!! And if you don't want to go in the water, there are staff that take your orders and bring whatever you want to your sun bed.
The entertainment team worked really hard and put on a show every night, first for the children, then the adults.
The beach was a picture, and there were always plenty of sun beds (free) with a buffet and bar service. The grounds are beautiful, and lots of walk ways through wooded areas too. Colourful birds, Raccoons and Iguanas all add to the scenery.
I could go on and on, but it's best you go yourselves and see. Anyone who complains about this place must spend their holiday looking for bad points, and can't enjoy their holiday!!!!! It's definitely the best, most relaxing holiday I've ever had.

My friend and I just returned from the Grand Sirenis from a weeks stay (Feb. 4th to 11th/2013) It was my first time in Mexico and my friend has been to Mexico about 5 and the resort didn't disappoint! Food was amazing, always a different buffet for breakfast lunch and dinner, and the a la carte restaurants were awesome (we did the steakhouse, cajun and brazilian)! The resort is central to everything - close to Playa del Carmen, very close to Tulum and lots of great excursions nearby! Beach was clean, lots of room, great swimming and so many fish of all sizes and colours! The snorkeling was great. The spa...wow...stunning - super clean, big, and so peaceful in the middle of the jungle on its on - and far enough away from the main resort that it was very quiet and peaceful. Rooms were always kept clean (amazing cleaning staff!) and fairly up-to-date. The thing that made our trip the most though were the staff - truly amazing people! Look for Freddie (awesome performer for the shows!), Bianca (favourite lobby bar bartender), and Leydi who delivers drinks on the beach! Overall great time thanks guys!

We have been 5 times to the hotel and love it all the staff are lovely we have had such great memories there.
food is wonderful even for fussy eaters and good for vegetarians
3 pools are great and the lazy river is amazing
akumal and xphuha beaches are fabulous beaches
playa del carmen is a great place to shop also down the road (just past the tennis court (ask bellboys for directions )) is a small shop run by a man called Phillipe and his family. they have great deals and lovely gifts. also there is bike rides at 10am and tennis also a great ceramics place to make some lovely gifts every Tuesday and Saturday at the shows there is a market. every evening there is a mini disco and a show during the day round the pool there is fun games that get everyone in a minute also there is a kids pool at the kids club by the beach

Just got back this morning after a week at the Grand Serenis and we thought the place was fantastic and huge (even the reception lobby was a big as an airport lounge)..modern/ very clean and some excellent food and top quality drinks with entertainment we never had the oppurtunity to use the spa but i believe it s fantastic. your allowed three visits a week to the 6/7 ala carte restuarants please try the japanese i thought it the best (book early as its very busy)...i want to go back asap to this resort and restuarant