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“Great Resort, Great Property BUT some improvements a MUST!” 4 of 5 stars
Review of Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico   |  
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15% off room rate
Ranked #11 of 20 Hotels in Akumal
Ontario, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
“Great Resort, Great Property BUT some improvements a MUST!”
4 of 5 stars Reviewed January 24, 2013

A little late in writing this but didn't want to go without doing so.
We visited this resort Nov 14 through to Nov 28th 2012 as a family of four - Age 14 months, age 7, and 2 adults.
We used RCI to book and were treated with a few extra "Bonuses" as they were celebrating a milestone and wanted RCI members to experience a visit there as they would if they were a true member/owner of a timeshare of the Resort itself. We were given access to the member's lounge which gave us free internet access, free international from 8am to 11pm, we were also given an opportunity to book the ala cartes for every night that we were there provided the restaurant an time we wanted were available (having 2 young kid we wanted 6 or 6:30 pm so we were only able to get 10 out of the 14 nights as the rest were booked but we were good with that), we were also given access to free room service. All great perks. Check in was great.
Here is the catch - we were also assigned a personal concierge "Christian" he was fabulous and attentative until it came time for us to attend their "sales pitch" which happened between week one and week two of our stay. After we politely declined buying into their resort (why would we when we already own timeshare property just down the road, which is how we ended up there through RCI???) Christian was no where to be seen from or heard from again, and when we need his assistance with week two of our stay - we didn't get it. Apparently this is quite common practice for him and the staff was not surprised when we mentioned it (he reports to his wife so what does that tell you...lol).
About the resort:
*It is HUGE which is great if you love walking and exploring and are staying there for more than a week and want to try a variety of pools, spots on the beach, restaurants, etc. BUT it is not stroller or wheelchair friendly and the carts are hard to come by to take you from area to area so if you have young kids this may be difficult. I used a baby sling/carrier most of the time and the stroller only when I had to as we has to carry the stroller up/down stairs to get to certain areas of the resort without having to make huge detours or the pathways were to small to fit the stroller wheels through.
*Buffetts have limited number of Highchairs, so at the "peak" periods you may be out of luck in getting one and waiting or using your stroller
*A la carte's do not have a kids menu and never open on time (about 5-15 minutes late), and the Brazillian they serve the people in a mumble jumble order (they don't care that you have a screaming kid who is starving/you wait your turn depending on who your server is - and we usually got the new guy who was serving everybody last!)
*Find a server you like for breakfast and lunch and stick with them - one who will bring you cofee/tea, juice, highchair as soon as they see you so you are not waiting and tip him (I say him as 90% of the servers are male) $1 or $2 a day. You get what you want, and they are so happy with the $1 or $2, it's win win for all!!!
*Bar in the lobby is horrible for mixed drinks - never get the same drink twice
*Beach bar is great for drinks, but service can be slow so get 2 at the same time (bring your own cups and if you plan on drinking the shushy type or mixed drinks with a straw bring a cup that has one as it is hit and miss as to whether you will get one - they say they are not giving them to save the environment)
*BRING BEACH/WATER SHOES - Very rocky but the water is amazing and a must to go in just to see the swarms of mini fish. Grab some bread from the buffetts with you and feed the fish, they are faboulous to watch. If you have a snorkel mask you don't have to go far to see them at all and turtles can be seen as well.
* Pools are a little cool but not busy there are a few to choose from, shallower one's for the kids, swim up bars, etc.
* Lazy river is fun always tubes available
* No umbrella's available anywhere if it rains unless you want to buy one at the gift shop - we had a few 10-30 minutre showers and this is the 1st 5* resort that did not have umbrellas in the rooms
* People above us left their jacuzzi on/over flowed, we came back from dinner and our bed was soaked. Maid came took mattress pad and changed sheets and said she would bring mattress pad back the next day. We called Christian (our personal concierge) to let him know some of our clothing had also been made wet by this and got no response. We were later told that this happens often (people leaving tubs on) and that the normal procedure is a to give those inconvienced free laundry service if clothes/etc. are damaged or offer of free spa services - we were given neither (Thanks Christian NOT) - We had to hand wash the laundry in the tub and hang to dry on the balcony to get rid of the smell left by the water smell from the leak.
* My Daughter went to the kids club once for a couple hours and painted - she was not impressed. The staff attending the kids try, but don't have kids of their own and sometimes seem lost and bored as to what to do with them especially if they only have 1 or two there.
* Same goes with the Mini Disco at night, our kids lovedthe dancing, but it was hit and miss with the staff running it. Some of them were there to flaunt their own dancing skills and costumes and did not get down to the kids levels or even touch the kids/try and get them to participate, while others went out of their way to make it fun and interactive.
* Night time shows were good/not great - ran late so my husband and 7 year old saw them and my 7 year old often ended up falling asleep part way through.
* rooms were clean, no bugs -always had clean towels and towel art. There version of a crib is a playpen which I found odd for a 5*. Mini bar was stocked with pop, beer and 2 small bottles of water and 1 large bottle of water. We requested 2 larger bottles of water as we were using formula and needed it for the baby - this had to be approved daily by mgmt and became a pain.
* Racoons on property will come up to open food onthe beach so if you leave to go for a swim/walk do not leave your plates or snacks out - they are friendly enough but not very clean
* You have to get up early to get a shaded area/chairs on the beach and mark them
* Gift shop is expensive so bring the required stuff with you (lotions, tylenol, etc.)
* Cab ride into town is about $25 USD - if you are going to buy booze, remember you can't buy booze on sundays after 2pm in town unless you are going to somewhere like walmart/the street vendorsaren't allowed to sell it
*Spa is expensive but wonderful
*timeshare presentation will last 3 hours or more (not 90 min like they say)- do not go unless you have the time to waste or you have the intention of perhaps buying into it, it is not worth the $100 gift cert. for the gift shop/spa!
*Mediterrian Rest. is FABULOUS!!!!
*Italian Rest. not so much
* Japanese a Must see - great show and great food :)

Room Tip: Ask for 2 or 3 floor Building 28 is nice
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,965)
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English first
Denver, Colorado
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 24, 2013

Great stay at the beautiful Grand Sirenis Riviera Maya in Akumal. The grounds were very beautiful at this all inclusive resort. Some nice sit down restaurants, and the buffet wasn't too bad. They have an ice cream parlor, and coffee shops on the grounds. The beach was nice, and great for snorkling. You can swim with sea turtles for pretty cheap, and that was a lot of fun. All in all a great resort to stay at for a few days, and I wouldn't mind staying there again.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 23, 2013

We arrived 01-13-13- the room was not ready when we arrived but was about a hour after. Check-in was easy and was offered the ocean view upgrade but for the price of almost $250 per person for the week we passed. Seems a little step for a look at the ocean which you can see from the beach that is about a 5 minute walk. The resort was very clean and always saw someone cleaning the ground or doing maintenance. The room was very large but not the most conventional design. The bed is very hard and pillows are very flat but did receive more when i called the concierge. The main issue with the room is that there is no divider between the bathroom and the rest of the room. You could look from the toilet all the way to the balcony, but had a door you could shut but still had a giant opening in the wall. The pools were very nice and kept clean and the swim up bars were fantastic. Drinks we for sure made with cheaper alcohol and all tasted different from bar to bar. The noise at night is one of the major issues we had. At all hours of the night even at 3:00 in the morning you could hear people yelling and screaming, as well as doors slamming shut. This was almost a nightly occurrence and did not help when you were trying to sleep. Most of the staff were very friendly and helpful but some of the security staff could smile and say hello once and awhile. The major issue with the resort by far is the food, it was awful. The a la cart's were nothing to brag about at all and the daily food was all plain. Most of the time the hot food was cold and tasted old, while the cold food was at least kept cold. There is plenty of wildlife at the resort and are very friendly and nothing to be scared off. Overall compared to other resorts that claim to be 5 star, they far exceed what our experience was like at this resort. If we ever return back to Mexico we will not stay at this resort again, but would recommend it if the price is low enough.

Room Tip: Stay in the 2000 block. Close to the pool and main lobby
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, British Columbia, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

I just spent a week at the Grand Sirenis and I had an absolutely fantastic time!! The resort is huge you can hang out at the pools or at the beach which is beautiful. It might be a little far from Playa Del Carmen but if you want to do any excursions to Tulum, Xplor or Xcaret it is perfect because it is so close! Special shout outs to the entertainment staff (especially Hugo), they made me never want to leave the pools! They were definitely the highlight of the resort for me. They have great nightly shows as well, my favourites were Chicago and Alice in Wonderland. The buffet food isn't great but then again it is buffet food so I don't think that should count against them, especially since the a la carte restaurants are so good (my personal favourite was the Bayou)
I will definitely be returning to the Grand Sirenis!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waltham Abbey, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 23, 2013

Just back from a two week holiday at the Grand Sirenis and can honestly say we do not have a single bad word or complaint to say about any of our holiday. The hotel itself is lovely, big but the walking about helps to walk off the excess food and drink. The food is very good, both the a la carte restaurants and the buffet. Staff are all brilliant but a special mention to Samuel and Juan from the Lobby Bar Mezcal who are completely brilliant - friendly, professional and mix a fantastic cocktail (or three) our other special mention goes to the dive team from Underwater Technical World who are based at the hotel. I did my Open Water Referral with them (thank you Polly) The whole team are fantastic, so professional and knowledgeable and fun! Don't listen to the moaners, its a fantastic hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 23, 2013

We were there in October 2012, and it is a lovely resort. We have travelled throughout the islands etc. but the first time to Mexico. Only visited from the cruise ships before. First let me say we felt safe in the Mayan. The resort is very large, which I expected. There is a lot of walking up hill, up and down stairs even from the pools so anyone with mobility issues be aware. The pros: I thought the staff was amongst the best we have ever had. The concierge concept at each section for booking a la cartes etc. is excellent and very efficient. They brought drinks to you by the pool and the beach all day long. The rooms are a nice size, even tho I still don't like the big window in the wall. Everything was clean and well kept, the shower tiles could do with a cleaning.
The cons: The food was okay, nothing special even at the a la cartes, I didn't think the service or the food was any better than the buffets. The drinks had NO alcohol in them at all, even the wine didn't give you that warm feeling. One of my biggest complaints would be trying to get a seat in the evening before dinner in the lobby bar....you couldn't get it, there is plenty of room, but the seats are so large they take up alot of space, we didn't find a place to sit without having to drag chairs around, and we were there during a quiet week. The beach is beautiful, but if you like to walk the beach you can't its very small, and rocky all around. If I didn't like one thing the most it would be there 'special' section for time share type guests. I paid to go to a resort, not to be told these are our 'select' guests, this is their pool, they had a roped off section on the beach with special seating.....I paid for a first class holiday, don't tell me when I get there this is reserved for our prestige clients. Overall, go there you will have a good time, but don't expect what you can find at other resorts for a similar price. I have several friends who go to other resorts near by that had rave reviews on the food and the drinks.

Room Tip: Pick a room near the pool area if you don't like walking long distances
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newcastle upon tyne
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 23, 2013

The hotel is well kept and the staff make every effort to ensure your stay is pleasant. The variety of food on offer is plentiful, make sure you book and visit the al a carte restaurants, they are well worth it.
If you just want a beach holiday then fine, it will provide that but there are also plenty of places to visit fairly nearby.just walk to the end of the street and catch the local bus to the nearby town or attractions.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Akumal
#7 Top resorts Hotel in Akumal
#7 Spa Hotel in Akumal
#8 Romantic Hotel in Akumal
#9 Family Hotel in Akumal
#9 On the Beach Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Sirenis Riviera Maya Resort & Spa 4*
Number of rooms: 948
Official Description (provided by the hotel):
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico

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