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“It has been three years...” 4 of 5 stars
Review of Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico   |  
Hotel amenities
Ranked #12 of 21 Hotels in Akumal
Chicago
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“It has been three years...”
4 of 5 stars Reviewed January 13, 2013

since we were last here and the food has improved as has the maintenance.
The food in the specialty restaurants is definitely better, and the beach party was excellent.

The light in the pools now comes on at dusk and the management seems to be more responsive to complaints.

What's not to like? The lazy river ride is great, the snorkeling right off the beach is spectacular (Saw a small octopus, stingrays, small sea turtle, numerous fish and lots of brightly colored coral.)

The pools are LONG so that you can do lap swimming. The coffee shop does a great job of making all sorts of creations, and the main restaurants are all air conditioned. The free day at the water spa was great, and the abundance of shrimp and lobster at meals made me a happy camper.

Suggestions: Try to get VIP status, it defiantly has some perks.
Take a collectivo ($2 per person) to Akamal, or Tulum and a taxi back ($20 us for 5). (For some reason, a taxi from the hotel is much more expensive then one in the reverse direction.)
You can easily snorkel outside of the swimming area without too much danger, and that is where the best stuff is to be seen. The champagne was better than the wine and available everywhere. The internet was best if you are on on the room balcony (you can see the antennas on long poles in front of the hotel buildings) or in the main area.

Room Tip: Building 18 was a good choice.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 13, 2013 via mobile

After many trips to the Mayan I can say this was the worst food&bev experience. I became a member of trip advisor just to write this review so people understand that the food is substandard with a capital S. The restaurants, premises, rooms are beautiful but you will not see any international alcohol, and the food is a disappointing, except for breakfast. Did not have a single proper tasty meal. The beach is small but beautiful, rocky though and with little sand. Be prepared to wake at 7 am to get a decent chair on the beach. The beach towels are the smallest I have ever seen. The beds are for premium travelers only. The resort is over populated with kids and their parents that have no culinary knowledge. The rating of the resort is completely absurd. It is a 4 star at best with terrible food and nothing to drink. Shame because the staff is great. Will recommend against this resort to everyone I speak to. What a rip off!

Stayed January 2013, traveled as a couple
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 13, 2013

the Grand sirenis riviera maya

i dont understand how people can give such bad reviews as i thought this place was excellent.

We arrived at the sirenis in the midafternoon, as soon as we got there we headed over to the reception where we were greeted politely and given a ruff idea of our surroundings. we then headed over to where we left our cases. we got taken to our suite by a wee buggie. this was a great oppertunity as we saw all the surrounding on our way.

The room...
The room was superb, we have been many places in the world and this room was definitely the biggest room weve had. The room consisted of two large double beds, a pull out sofa, bed two chairs, a writing table, a large tv, balcony with chairs and a table. The bathroom had a large jacuzzi, which could also be a bath, it had quite a large shower and toilet. These were all very well looked after by our made Rebekk

The pool...
Due to us staying in the Mayan side of the resort we went to pool 3. it was big, had a swim up bar, had a net for volleyball. the poolside was kept very tidy by the waitresses who would get you drinks whenever wanted. During the day at the pool there were the anamation team that kept you on the go if you wanted to. The anamation team was run by Oscar also with him was Alex, Jessica, Katia, Ana, Andres, Gilberto and Chadurea. This team had you doing water polo, to poolside games, to dancing, to bingo and tequila volleyball. The anamation team never seemed to fail and seemed to work incredibly hard to keep everyone happy!

The beach..
the beach was very nice and clean, there was alot going on at the beach, but as im not really a beach person we spent most days at the pool.

Restraunts..
the restraunts were very good. The buffet was excellent and had such a wide variety of food, from all over. There was the seven al e carte restraunts which were mexican, cajun. brazilian, japenese, steakhouse, italian, mediteranian, all these restraunts were very good! i would definitely recommend the japenese and italian they were my favourite. There was also the French restraunt which was an additonal charge.

Spa..
As im only 16 i wasnt able to go to the spa but my mum and dad fairly enjoyed it and would most definitely recommend it/

Bars..
At night after our meals we would always head to the bar on the mayan side where we met our friends. This bar was slightly quieter. The staff behind the bar Angel and Joachan were excellent. They never saw an empty glass without refilling it, they worked hard and were always very polite. We also became very friendly with one of the waitresses Bianca, she was very good and friendly by the end of the holiday she was bringing out our drinks without us having to even ask for them.

trips..
we booked our trips through our reps kat and alfie they were very helpful and when one of the trip guides were late they were very calm and explained and found out how long they would be. i would definitely recommend the swimming with dolphins and the catamarang, it was an excellent expierience. Also the quad bikes were very fun!!

Show at night..
the shows at night were yet again ran by the anamation team. these shows were excellent and alot of effort had been put into these. the stage was huge. what i liked was at the end of the show you could get up have a wee dance with the anamation team and do the club dance.

Overall..
This was a fantastic holiday and definitely one of our best ones so far. I would recommend it to anyone, any ages as it caiters for all. Already looking for returning this summer it was that enjoyable and relaxing.

Room Tip: The Mayan side was definitely very good. We were on the second floor.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ljubljana, Slovenia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed January 13, 2013

We spent amazing two weeks in Grand Sirenis in December 2012. We absolutely have no complaints. Hotel is beautiful, rooms are huge, clean, gardens are incredible.
The maximum value are people, very friendly and helpful, everyone from gardeners to people at the reception. I´ve read rewievs on tripadvisor and sometimes hard to understand people....some negative coments are so unbeliveable. I travel a lot, visited so many countries and can safely argue that riviera maya hotel and staff are amazing - all of them.
We spent a lot of time with entartainment team, they are amazing....BIG THANKS to Miguel, Johnny, Alex, Jose, Angel, Cristian, Alfonso, Hugo, to dancers- Octavio and Luis and of course to my sweet girl Klara...They are professional, polite and attentive all the time and work hard all day and night, the shows are also great. Oh, can´t forget the Sirenis band...thanks for nice music!
There was delicious food, tasty coctails...healthy bar (thanks guadalupe), love tacos on the beach...hope we´ll be back.
The trips to Chichen Itza and Excaret are unforgettable, I´m happy to be part of Mayan´s rituals of purification at 21 of december.
Thanks again to all staff at Grand Sirenis Riviera Maya!

Room Tip: Super position 1821 - in the midle of everything!
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed January 12, 2013

I have been home for almost 2 weeks from our vacation in Grand Sirenis, Mayan Beach and I can not shake off that vacation feeling, the dreams about the beautiful places we have been and the wonderful experiences that we had. We stayed there between Dec 13 and 28, 2012.

The good:
1. The location of the resort is excellent. We had visited the turtles in Akumal Bay several years ago from Gran Bahia Principe. This time we wanted to show them to our kids. We chose this resort deliberately, since it is several km far from Akumal (for viewing turtles, sting ray and coral reef fish) and Yal-Ku (same). To get to Akumal we used a taxi - $15-20 from the lobby which seems to be a more comfortable option in terms of time allocated and money if you bring you family with you than $40/person for 1hr swim with the turtles, which is offered from the resort via water taxi. Also the resort is relatively close to Tulum and Coba. One could get to Tulum for $3/person one way using collectivo (the local transport) if he/she goes to the highway. For Coba ruins we rented a car a few years ago.
2. Great snorkeling in the resort. I could count between 30 to 50 species of fish. It has a sting ray and 2 turtles in the bay of the resort, which makes it not necessary to go to Akumal, except that the turtles in Akumal Bay are bigger. Bring your own snorkeling gear and PFDs so you are not dependent on the rental equipment.
3. Bring water socks / water shoes - there is lots of coral on the beach/shallow water.
4. There is daily grill of meat and fish in the buffets and also on the beach.
5. Although we were there during the Christmas season the beach and pools were not crowded. This is a first time I feel that my privacy was not invaded by other guests. At certain point before our leaving to Mexico I was afraid that there might not be enough lounges and/or towels since we were to go during the busiest time of the year. Yet the resort has huge beach and perimeter of the pools so there is always space. We could surely find lounges before 10am.
6. All of the a-la-cart restaurants are excellent while the buffet is kinda skimpy. Since we were there 15 days we had a right to 7 restaurants plus the Christmas Eve gala. I seem to like the Steak and Brazilian restaurants best. In this resort there is a gap in terms of quality of food between the buffet and restaurants - the quality is a way better in the restaurants. We sometimes used the beach snack bar for lunch.
7. When we arrived I requested a room without a "hole in the bathroom wall", which is a "romantic opening between bathroom and bedroom" (see solution to this problem in my pictures) and we were put in 2716 which is on the ground floor looking towards the ocean and does not have the infamous hole. There is a garden before it and one would feel as it is on a patio (very nice touch). However this particular room smelled a bit like mold. We upgraded to 3rd floor, 2740, where there was no such smell and we also got 180deg. ocean view. We loved it.
8. We loved the specialty "shops": ice cream parlor, coffee shop, health bar and the lazy river. Make sure you keep your extremities inside the tube - the surface of the lazy river can scratch you badly. Also use the entry stair carefully - it is not connected properly and one may fall.
9. Excellent band capable of playing such wide variety of music! We loved their live music performances, especially the 2 rock nights!
10. Live music during the night in the lobby, which seemed to be good for dancing but no one of the guest used that opportunity.
11. Nice music everywhere, thanks to the DJs.
12. The resort has electric cars which means that there are no nasty fumes.
13. On our last night there was a great beach party in the beach snack bar. Look for it, ask about it!
14. Try the local Mezcal and Don Pedro Especial. I seem to like them.
15. Botanic garden in Riviera Maya which is part of the resort.
16. The architecture of the buildings, although the guests and staff would have benefited if eaves-trough were installed. This would remove the excess water from the bridges when it rains.
17. Not pushy sales people. In other resorts there is multitude of people selling stuff on the beach or staff who ask you to go diving everyday. Not such thing here. Very low key selling of diving trips.
18. Not cheeky animation team. Which is good if one wants to be left alone during the day.

The not so good:
1. Not having self serve water stations except in the gym - one has to wait for a bartender to pour it, which could have been avoided to save both waiting time and effort for the bartenders.
2. Dirty dishes. I had to wipe several of them clean or leave them aside if there was no napkin in sight. We did not get sick there though.
3. Lack of enough vegetable salads. If I am to compare Gran Bahia Principe Punta Cana (GBPPC) which had huge selection of salads in 2011 and Grand Sirenis I would give 10 points for the variety of food and especially salads to GBPPC and about 2 to Grand Sirenis. See also point 6 above.
4. There are rather brave raccoons/birds, who steal food the moment you are a step away from it. Take care to guard it. Guests leave plates with food from the room service in front of their doors and racoons get to it. One night I observed a raccoon deliberately scanning each floor of each building for this food. I see a potential to spread disease.
5. This resort is not geared for dancing. The culture of the guests is sitting and listening to music. The Disco is far from the common areas. Usual resort plans accommodate the movement of the "party" from the entertainment theater to the disco which is usually close by. While in this resort it is a probably about a km walk/or bus drive from the entertainment theater to the Disco. We visited the Disco about 4 times, it was always empty with max 3 girls dancing and 30 guys drinking on the sides. In GBPPC everyone from the staff danced, even the servers while working which contributed to the nice atmosphere. Here the culture is very conservative. In GBPPC the party moved from the theater to an open area for dancing and then to the Disco. The atmosphere there was set for dancing - entertainment / animation team members were busy asking people to dance/teach them to dance. In Grand Sirenis I did not see an effort from the part of the entertainment / animation team to have people dance.
6. Lesser number of female dancers than male dancers. The shows seemed disproportionate in that respect.
7. The resort seemed somewhat understaffed. While there were many concierges to book ones restaurant there was not enough staff in buffets or restaurants, especially with the multitude of demanding guests.
8. PFDs are quite worn off/torn. Same goes for the kayak paddles, helmets... these need to be replaced.
9. Not sure whether this is the case with all ground floor suites - moldy smell on 1st floor.

Overall we all liked the resort very much and would recommend especially to people who like snorkeling. The only serious problem we see is the dirty dishes (esp. the ones in the beach snack-bar).

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey, CI
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed January 12, 2013

We booked the Grand Sirenis because it was the cheapest 5* resort in Mexico for the period of our holiday. Having booked it, we looked at TripAdvisor and were suddenly apprehensive as to whether we had made the right choice.

I'm glad we stuck with it.

OK, maybe it wasn't quite a proper 5* resort. There were minor gripes - the staff tend to be a bit stretched, and drinks can take a long time in coming; we regularly had to ask for items the maid had forgotten to provide, such as towels, shampoo, body wash, etc. However, having said that, it was actually generally extremely good.

There are loads of bars and snack bars around during the day, and in the evening, the bars in the main building are a lovely place to be - and will provide international branded drinks (Glenfiddich, Bombay Sapphire etc) if you ask for them.

We were more than pleasantly surprised by the overall resort. The architecture is "challenging", but actually works. There are three swimming pools plus a kids' pool. Two of these pools cater to those who want to spend their day hanging round the swim-up bar, listening to thumping music, with their children screaming in the background. The third pool is amazingly tranquil, and a wonderful place to pass the time.

The restaurants are pretty good. We spent 11 nights there, and consequently received 6 nights in the "a la carte" restaurants. These provided a pleasant (but by no means exceptional) main course, although starters were still in the form of a buffet. Our other nights were in the buffet. This was generally adequate rather than exquisite, but certainly no worse than other buffets in all-inclusive resorts. There was only one night where we were unable to find anything edible other than the meat from the grill.

The beach is lovely. Much of it is, I strongly suspect, artificial, and so has only a very thin layer of sand, beneath which is rock and hard ground. The beach by the sea is very pleasant, if somewhat stony. It could perhaps benefit from daily raking, but certainly isn't dirty.

The resort as a whole is very clean and very well maintained. The staff are very keen to assist when they can (although they are used to Americans tipping them and have come to expect it as a matter of course).

The rooms are very large and perfectly pleasant. We had a room on the top floor (of three) and didn't have any problems with unwanted guests from the insect kingdom. The design of the bathroom, with the large void into the bedroom, is unusual, but doesn't generally pose a problem except for the very prudish.

The hotel promises a vastly improved service to those who sign up to their Premier Travellers' Club. This involves a morning visiting the rooms you could get if you were to sign up. Whilst fun to have a look round the presidential suites, I suggest you choose a rainy / overcast day for this generally tedious tour (if you bother) and I wouldn't personally sign up to it, as it's very expensive and I'm sure you'll regret it when you get home.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guelph, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 12, 2013

Just returned from a week at the Grand Sirenis Riviera Maya. This was our first trip to this resort although my son and his wife honeymooned there last year and were excited to go back. This is a massive resort that has in the neighbourhood of 1900 rooms and had over 3200 guests staying at the time we were there. I will begin by saying this was our ninth trip to Mexico in the last eleven years so I do have a good basis to compare resorts. The rooms were nice, not the best I've seen in Mexico, but better than many. There were a number of dining options where the food was good if not great. The best of the a la carte was the Japanese restaurant. The others were ok but not what I would expect at a five star resort. The pools were good, my only concern being that there was no adult only pool on this extensive resort. The beaches were nice, but need some maintenance work. There are a lot of rocky areas. While we were there my wife, daughter-in-law and I became ill with my wife being the sickest. We ended up at the on-site doctor's office where the first thing she was told was how much everything was going to cost. Eventually the doctor told her she had probably burst an ear drum and had a chest infection. Our next adventure was to try and cancel an excursion because we were sick. It eventually cost $105 cdn to get this same doctor to write a note to say one of us was too sick to go before the excursion operator would finally, if reluctantly, refund our money. I also cancelled a spa visit because of being sick. While the experience was not as frustrating as the above the concierge' in our building were decidedly unhappy to do this even though I gave more than 24 hours notice. Also it appeared to us that the primary purpose of these concierge' was to convince you to go to a 'breakfast meeting' lasting no more than 1 - 2 hours (their words. Meetings actually went on for 3 - 4 hours and took up the entire morning), about the benefits of a time share. While I know that this practice happens at a lot of places in Mexico, starting in the airports, I am not interested and do not want ot waste my time, no matter what the free gift is. In short this is an very average resort, not really bad but not anywhere near the five star billing it currently has. My son and daughter-in-law who were excited to return after the great time they had on their honeymoon were very disappointed and have said they will not return. There is nothing outstanding here to draw me back for another stay nor to reccommend this resort to anyone else.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Akumal
#7 Luxury Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 Romantic Hotel in Akumal
#9 On the Beach Hotel in Akumal
#10 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Sirenis Riviera Maya Resort & Spa 4*
Number of rooms: 948
Official Description (provided by the hotel):
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 
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Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico

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