I went to the Gran Sirenis with my entire family, 17 people in all ranging in a age from 3-70 years old. My opinion of the place is decidedly mixed - but I will try to give as clear a picture as possible.
The positive: The resort calls itself 5 star and it definitely is not. I would say it hovers somewhere around 3.5 stars. The grounds are very well maintained, lush and tropical and everything is extremely clean. The people who work at the resort are on the whole very nice and helpful and will do what they can to be accommodating. The pools are great. The bigger pools had a gradual entry that my kids loved. There were always enough palapas and loungers both by the pool and the beach. The lazy river was fun. Although the beach didn't have the turquoise waters of Tulum, I thought it was quite lovely and even with the naked eye you could see colourful fish swimming in the shallow water. The daily trip to the ice cream shop was definitely a big hit with young ones. My 7 year old son and I both got sick while we were there (through NO fault of the resort) and the medical centre was very helpful and they spoke perfect English, which is a definite plus when you need some relief. We went to the spa and it was okay - everyone was nice. The water therapies were pleasant but my massage (which was supposed to be deep tissue but wasn't really) was really nothing to write home about. The gym was adequate, but I found there wasn't enough room for stretching.
Now for the negative: The food was bad. Quite bad. I have been to a few all inclusive resorts before and the best compliment we could any particular dish was "it's edible." My kids refused the pizza and the french fries they were just that bad. The quality of the food was poor - fatty cuts of meat, spongy hotdogs, overcooked pasta. They had a lot of variety - but none of it was done well. We left a lot of food over and while we hated doing this - once we put the food on our plate we found that a lot of it was inedible. This was the consensus of our entire party. We tried a few restaurants - the best one I went to was the Japanese restaurant (it was okay - nothing special) but my brother also enjoyed the Mexican restaurant. Honestly - I just wish that they had less variety and just made a few things well. For me enjoyable, healthful food is a really big part of a holiday - so that was a great disappointment.
As for the drinks - they were okay. They definitely do not use top shelf stuff, but rather "no-name brands" - another sign that it isn't a 5 star resort.
The rooms were okay. The beds were lumpy, but I'm not so picky about that. While the rooms were large the bathroom/sleep area layout is very strange. Some rooms had a large glass triangle a divider between the bathroom/sleep area, which still doesn't give you a lot of privacy, but our room didn't even have that. The rooms are also very musty. Almost everyone in my party had to switch rooms to try to find a less musty room. I have travelled a lot in Latin America and I know that a certain amount of mustiness in the tropics is inevitable (the last all-inclusive we stayed at even provided some lovely incense to help with that) but my whole family is having a very hard time getting the smell out of their clothes even after washing them 2 and 3 times. My mother is currently getting all of her clothes dry-cleaned and the travel agent is covering the cost.
I can't really comment about the kids' club because my kids wanted to hang out with us, but it looked fine. I am also not really into resort entertainment, but every time I walked past the the theatre during their performances it seemed like everyone was having a good time. I do wish that they would have had less "entertainment" by the big pool. There is a quiet pool without the animation team, but because I have small children who wanted to use the gradual entrance, I couldn't use that pool. I could have done without the blaring music and constant loud encouragement by the animation staff to join in whatever contest they were having. Sometimes it's just nice to have some quiet and relaxation.
All in all - I had a good time there. I love Mexico and the weather was beautiful and my kids could stay at the pool all day. But, there are much better places out there and the food was so bad that it actually put a damper on my whole experience. In my opinion, and the opinion of everyone in my party - if you're considering the Gran Sirenis - keep looking.
- Official Description (provided by the hotel):
- The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more less
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- Also Known As:
- Grand Sirenis Riviera Maya Hotel Akumal
- Grand Sirenis Riviera Maya Hotel And Spa
- Grand Sirenis Riviera Maya Akumal
- Grand Sirenis Mayan Beach
- Grand Sirenis Mexico
- Gran Sirenis
- Sirenis Riviera Maya
- Grand Sirenis Riviera Maya Hotel & Spa Akumal, Mexico