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“We'll certainly return!!” 5 of 5 stars
Review of Grand Palladium White Sand Resort & Spa

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Grand Palladium White Sand Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico   |  
Hotel amenities
Ranked #14 of 21 Hotels in Akumal
Colorado
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
206 helpful votes 206 helpful votes
“We'll certainly return!!”
5 of 5 stars Reviewed July 18, 2009

We were at the Palladium White Sand at the end of June and had a great vacation. We have been to several other all-inclusive beach resorts and I liked the White Sand better than any others (but the wife enjoyed the Barcelo Tropical a little more).

We got a great deal from Apple Vacations and departed Denver on their AeroMexico charter on June 27. The plane actually left 15 minutes early and arrived on time in Cancun. If you get a chance to fly on AeroMexico, you’ll be in for a pleasant treat – no charge to check luggage, attractive friendly and efficient flight attendants, free booze poured from real bottles, a nice free meal (versus the $8 box-o-snax you find on other airlines), and a free movie with free headsets). We were through customs and immigration in about 30 minutes and departed on the included Apple van about 30 minutes later. The trip to the Palladium took about 75 minutes and we were the first ones to be dropped off.

We were the only ones at check in and Victor spent about 15 minutes explaining the various features of the resort. (Victor was very cute and charming and the wife wanted to take him home with us. I didn’t think that was a good idea). We rode with the bellmen and our luggage to our room – in building 59 just as we requested in our earlier email to the resort.

Room - Our junior suite was on the 2nd floor facing the ocean but the trees blocked our ocean view unless we looked over the trees. We had a very large bathroom with a nice Jacuzzi, two comfortable double beds (as we requested), and an area with a sleeper sofa and lounge chair. The safe was large and worked perfectly and we had a fridge with water, Sol and Superior beer, cola, and orange drink. Hint – we could not find a bottle opener in our room but I’m sure we could have asked the housekeeper for one. The bottles of beer do not have twist off tops and an opener is essential if you plan to take some beer on your excursions or have a couple on your way back to the airport. Also, the balcony was large but did not have any clothes-drying racks so you might want to bring something to hang your swim gear on at the end of the day.

Housekeeping – Sometimes our room was cleaned before noon and other times at about 4:00 PM. We were always given a towel animal and the room was always spotless after cleaning. We would sometimes be concerned about the lack of facecloths but the housekeeper would eventually come around with some fresh ones right out of the dryer. On our first evening at the resort, the housekeeper brought us a nice fruit basket and note thanking us for being repeat guests.

The beach – The beach varies drastically from north to south. The northern end at the Kantenah side is very swimable without water shoes and has some great snorkeling areas to the extreme north. Going south, you get to some rocky areas and then to another good swimable area around the Colonial side. There are some good small reefs out from this area for snorkeling – I saw some schools of squid, large blue tang, and thousands of sergeant majors. You can also just walk into the water in front of the Colonial with some bananas or bread and be surrounded by hundreds of needle nose and other fish. The area in front of the White Sand is rocky upon entering the water but there are some nice reefs off shore for snorkeling. South of the White Sand at the Riviera end, there is no beach but a nice rocky pathway to the saltwater pool. There are a lot of tidal pools along this stretch. If you walk slowly, it might take you 30 minutes to get from the north to the south end of the resort.

The entire beach area is lined with palm trees and palapas for shade. The only area that filled up was in front of the Colonial near the beach bar. You could get a spot under shade at any other area anytime of the day.

Beyond the resort – we did not walk south past the salt water pool. However, the beach north beyond the Palladium is very nice and is good for another 15 minutes of walking. You’ll eventually come to the El Dorado resort and then to a nude resort which you will not be able to enter without being surrounded by guards.

Food – Wow!! This place has an abundance of eating establishments. The buffets are all basically the same for breakfast and have standard breakfast items – omelet bar, eggs, potatoes, bacon, sausage, fruits, juices, etc. They also have great chorizo sausages, freshly made churos, refried beans, and a few other Mexican dishes. There is also sparkling wine from Spain to drink by itself or to make into a mimosa.

For lunch, there are the buffets, pool grills, and beach snack bars. The snack bars had some great guacamole, tacos, and hamburgers. The pool grills (we only tried the Gran Azul) had anything you could want including some wonderful cooked-to-order grouper, and the main buffets had even more. For lunch, we were usually full from breakfast and just had a salad and maybe some grouper.

For dinner, there are the buffets plus 9 a la carte restaurants (if you count the sea food option at Punta Emilia beachside grill) and we were only there for 7 days. You are able to get into any of the a la carte restaurants without reservations and if they are full, they will give you a beeper. We ate before 7:00 every night and we never had a wait. We tried all but Punta Emilia and the Italian restaurant. Our favorites were the La Adelita Mexican restaurant (great flank steak and shrimp with tequila sauce (5 of the largest shrimp I have ever seen and perfectly done), and the Mare Nosrum Mediterranean restaurant (excellent lamb with mint sauce and another great shrimp dish). We also liked Bamboo (good sushi before dinner, great sweet and sour shrimp and good beef with mushrooms), Ribs N More (good lamb chops but the barbeque sauce was too sweet, and great rib eye), and the El Dorado steak house (great rib eye and good t-bone – but the salmon salad on the salad bar was to die for). We thought the food at the Japanese restaurant, Sumptuori, was just okay but the Beni-Hana type show was good. Most of the food at the Rodezio Brazilian restaurant was dry, hard, tough, and very overcooked. They bring around food on swords and carve off a piece at your table – a nice show. The foods they offered were rabbit, beef tenderloin, brisket, pork, turkey, chicken wings, and a pineapple.

There is also a beach barbeque on Fridays but for numerous reasons, we did not attend this.

Drinks – The place has 27 bars but we were only there long enough to enjoy less than half of them. All bars serve Sol beer on tap and some also have Dos Equis dark. They all serve Havana Club rum as their bar rum (this is great stuff and is considered premium with an extra charge at the Barcelo up the street). All bars also had Jim Beam which is also unavailable at many of the other resorts we have visited. The really premium liquor such as Gran Marnier and Baileys is available at some of the lobby bars and at the a la carte restaurant bars. The restaurants had wines available for an extra charge but I thought the free house wine (especially the red) was just fine. I ordered a mojito at most of the bars I visited and was not disappointed in any of them – however the mojitos at the Colonial lobby bar were the best. We were really impressed with the drinks at the Palladium.

What we did during the day – We mainly ate, drank, bobbed around in the water, and snorkeled. Life was good. We occasionally went to the White Sand/Riviera pool and met some nice people at the pool bar. In the late afternoon, we would go to the salt water pool to just sit and enjoy the beauty of the place. On one day, we went to the spa – this place is incredible. The wife got a fantastic 80-minute massage while I enjoyed the free swimming pool and other complimentary goodies. On another day, we found the free lagoon boat ride leaving from the White Sand lobby area and had a very nice 30 minute tour of the White Sand/Riviera area.

Off resort excursions – One day, we went to the road outside the Colonial/Kantenah lobby area and caught a colectivo for Akumal (20 pesos per person per way – we cashed in $10 US for 120 pesos at the front desk). The van was very comfortable and had us at Akumal in about 5 minutes. It was about a 5 minute walk to the beach and we found a place under a palm tree in front of the Lol Ha restaurant to camp out for a while. I snorkeled for over an hour but the water was murky and I only saw one turtle the whole time. After doing some shopping, we were back at the Palladium by noon. You can also take the colectivo to Playa del Carmen for a very inexpensive price but we didn’t do that on this trip.

The end – Our included Apple van departed the resort at 11:30 AM for our 4:00 PM flight to Denver. After one stop at Dreams Puerto Aventuras, our van arrived at the airport. The AeroMexico agent offered us first class seating for $50 per person extra but we declined (after seeing the special service, meals, and seating, we wish we would have accepted the offer). At the airport duty free shop, we bought a couple of bottles of D’Aristi Xtabentium for our friends (a honey and anise liqueur) for $15 a bottle and just walked around for a while. Finally, our flight left on time and was uneventful.

Will we return to the Palladium? Absolutely!!

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 14, 2009

I'll get right to the point regards to this hotel. We've traveled to Mexico for the last 8 years to All Inclusive, but this is the worst that we've ever tried. We go to an AI is for the ease of food and drink. We were not expecting 5 star food quality, we know better than to expect that. But we were expecting that restaurants be open and the food be readily available with out having to wait in long lines. In addition to slow food service the quality was that of truck stop level. To have an all inclusive experience you would expect staffing to be greater than that of a "normal" hotel. Unfortunately, this hotel doesn't keep this thought in mind. On several occasions what staff they did have would abruptly leave their post and not say anything to the guests, leaving them at the pool bar or lunch table for ever.
The beach is not a beach, it's concrete with 2 to 3 inches of sand on top. The mosquitos was horrible, you can play connect the dots on our bodies. The hotel is right next to a swamp, therefor you get a rotten smell when you walk by to go to the beach or the pool.
We only stay here for two nights and move to a different hotel for the rest of our 7 nights trip to the Iberostar.
The nice thing about this hotel is the spa/gym, and the rooms; the rest is worth less.
We will never go to an AI that is run by "Fiesta". We hope this will help. don't be fool by other comments, the negative from other travelers are so true. 7/7/09

  • Stayed July 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Green Bay Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 12, 2009

Our trip to the Grand Palladium White Sands was WONDERFUL. Prior to our departure, I found myself constantly reading the various Travelers comments. Upon arrival, we were greeted with a tropical drink. We booked the White Sands area and stayed in villa # 57. Our room was located on the 1st floor. Very nice accomodations. We left the housekeeper a $5.00 tip each day and our service was fantastic. The grounds are immaculate. We found the staff to be very friendly. It appeared as though the occupancy was done I suspect due to the poor economy. No reservations were needed at any of the Specialty Restaurants. We ate at the Brazilian & Ribs & More restaurnat. Both were Fantastic with wonderful service. As stated by other travelers, the resort is HUGE, however the train runs until I believe 2 am so getting around shouldn't be a problem for anyone. The White Sands pool area was beautiful. The swimup bar was designed with tall individuals in mind. I am 5'4" and I could just see the top of the bar while sitting on the stool. The snack bar located right on the beach had so many items to choose from and if you were going to be eating on the beach the staff would wrap the food in tinfoil. We've traveled to many areas, I have never seen such a large selection of entree choices.

  • Stayed July 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John's Newfoundland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 10, 2009

We stayed at the Grand Palladium White Sands from June 27 to July 5th 2009 and had a fantastic week.
Our room was a junior suite in bldg 58 with a spectacular ocean view. We could not have been closer to the beach. The room was comfortable, quiet, well decorated and the safe was free (unlike many other resorts).

What makes this resort outstanding is its attention to detail in building construction and landscaping while incorporating the mangrove ecosystem . Unique plant and animal life are abundant; there are even areas where turtle nests are marked and protected. A turtle sanctuary lies just outside the resort boundaries alond the beach. The sights and sounds of a tropical ecosystem are showcased throughout the resort - fish ponds, crocodile pens, flamingos, turtles, armondillos, and many more species indiginous to this area can be found. There are signs everywhere with information about the local flora and fauna and many green points for recycling. There are miles of walking trails, many of which are covered and shaded. Snorkling on the beach was good - lots of fish to be seen.

The resort ammenties are exceptional and quite varied. The spa is well equiped with fitness equipment, yoga room, pool, jacouzi and any other service one could ever want. There are lots of ammenties for land and water sports along with fabulous pools and a beautiful beach. The salt water pool is beautiful and very relaxing.

I have never recieved such good service anywhere else in my travels outside the Mayan Riviera. The staff work hard and cater to your every need. The unlimited ala carts was a real bonus here since the restaurants was so good. We had excellent meals at Rodizio, Portifino, El Dorado and the Mexican . Quality of food was superb, actually better than anywhere else I have dined in many major cities in Canada and the US. Buffetts had lots of variety - a vegetarian would even be happy here. The resort was spotless and maid service excellent. Even during a major rain storm staff worked diligently to keep water off the walkways. I have never seen so much clear glass!.

There was at least one wedding every day and I would say 50 % of the clientele were families with chlidren of all ages. Obviously this resort caters to a wide range of tastes which is a good indicator of quality and customer satisfaction. This is a fabulous resort and I would not hestitate to return. This part of Mexico is as safe as any other vacation destination. This was money well spent.

I even had to be treated for an ear infection Ithat must have gotten whlie swimming. In 1.5 h I was back to the beach with my meds after being seen by a physician who told me to enjoy the rest of my vacation but get some ear plugs! Tourists are well taken care of and these peolpe were glad to see the Canadians returning. Our flight down from Toronto was full!

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plymouth
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 22, 2009

I have just read a review, that commented on the food saying that it was terrible, all i can say is that they must have eaten elsewhere, what rubbish.
We ate at the Ribs n more, also all the others which were situated at the white sands or collonial which is adjacent and i have to say the food was fantastic, in the Brazilian the meat came out on skewers, and it was cooked to perfection.
The beach was great and the rooms were very clean, and our room was but a stones throw from the beach, which was also very clean and several bins all colour coded for recycling were on the beach.
The buffet breakfast at the collonial was amazing and catered for all, the fresh fruit was amazing and lots of freshly squeezed juices.
We went on the Dolphin experience which was incredible and i would highly recommend if you are in to Dolphins.
Everybody was helpful the cocktails were great and there was no skimping on the amounts you were given as we went all inclusive, which we must have had our moneys worth and we never even drank alcohol ever night as water was the main thing we drank and the best of all was that we never had an upset stomach, as we did in Egypt last year that was hell hole.
I will return to white sands, without any hesitation.
Please ignore the bad reviews, as i am as fussy as they come with food and cleanliness and i genuinely can assure you - you will love it!!!

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gouda, The Netherlands
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 22, 2009

We booked for Riviera (as it was not possible to book White Sand from Holland), but we got a room in White Sand because of the flu and the low occupancy as the result of it.
First we got a room in villa 56 with a view to nothing, which was quite disappointing, as we were on honeymoon and hoped to get a better room, as there were plenty of empty rooms in the resort! But we didn’t complain until we discovered that we shared our room with a whole nest of ants…. I am sorry, I am on my honeymoon, I don’t want to share my room with anyone. :-) So now we complained and got another room, this time a very nice room in villa 59, on the top floor and with a beautiful ocean view!
The room was good, not very special though. The hydro jet tube was nice, I used it a couple of times. The rooms were cleaned every day, sometimes there were towel animals sometimes there weren’t, but we didn’t care about those!
The food was good. But it is true what some of the visitors say about grilled meat in the buffet restaurant – they use no spice and they use way to much oil to make it. Just a shame. We went to all theme restaurants and liked the Mexican and the Brazilian the most. We also liked those jalapeno peppers on the beach!
The evening entertainment is the same as in every all-inclusive resort. Nothing special, but if you have nothing to do it is entertaining.
The beach was okay, but very shallow. You can walk till you get tired but you will still be able to stand on the bottom.
The pools are nice! All of them! We are not pool people but we still enjoyed some time at the quite pool after a day travelling!
The spa is wonderful! You should try it!
The grounds are nice, it is much walking but we like to walk.

We made many short trips by ourselves. We often went to Akumal by collective, we saw so many turtles there, I never expected that! We also have been to the Yal-Ku lagoon, near Akumal, we just walked there, but it is quite a walk! We have been to Tulum, Playa del Carmen (we didn’t like it, only shops and annoying shop owners ), Cozumel (what an expensive tickets for the boat!). Other trips were organized, the tickets bought in Playa, the prices in hotel are sometimes twice as expensive as in Playa, so don’t buy in the hotel! We have been to Coba and Chichen Itza, liked both of them a lot. And we went on jeep “safari” to Punta Allen, the “safari” itself was really nothing special, but the snorkeling in the open sea was really great! It was the most beautiful reef I’d ever seen!!!

It was a nice hotel, but I would not return, I don’t know why, it was not special I guess, just a hotel like all other hotels.
I apologize for my English by the way! I hope you all understand what I mean! 

  • Stayed May 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
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Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 18, 2009

I agree with most everything in the comments for the past 2-3 months. Just to add/confirm:
Guessing 25% occupancy. So no issues with lines or waiting for anything.
Can't imagine anywhere that would have better facilities and so well laid out. The cleanliness and upkeep was outstanding. The grounds were great. Employees were very helpful and well dressed.
No issues with H1N1 Virus. Think this is way overblown.
Mexican government took temperatures before leaving.
Service great. Nearly every employee glad to see you and help.
Plan on 2 1/2 hour bus ride from airport to resort. Might be less, might be more.
Would suggest checking reviews of Palladium Colonial, Kantenah or Riviera.
Sure there are reasons but do not see why they keep White Sands and Riviera open. All the activities are at Colonial. Suggest if you go, to have anyone picking you up or dropping off to do so at Colonial. Will save you 11 speed bumps and a long time in a van of not going to White Sands lobby.
Pools and beach are all outstanding. All activities at Colonial. Most impressive pool is salt water pool. Awesome environment.
Did 2 excursions. CocoBongos and Chichen-Itza. Both well worth it.
The restaurants and presentation of the food outstanding. The service at restaurants were great. Quality and food taste were not even close to environment.
Brazilian - good
Eldardo - fair
Ribs and More- poor
Japanese - good
Asian - fair
Italian - fair
buffet at Colonial - good (would not suggesting eating at buffet at White Sands)
To sum up - I was so happy to eat at Denny's right after we got off the plane.
Probably best thing we ate were the chicken quesadilla at beach bar (also the only place that has real catchup and they are open 24 hours.)
Liquor biggest disappontment. After trying 3-4 beers a day (even tried to water it down on ice), just couldn't get used to Sol beer. We had Dosequity and Carona on excursions, they were great.
I'm a lightweight when it comes to liquor and I could drink 10-15 mixed drinks and feel like I could pass any DUI test. At home, I'm nervous after drinking 3 beers.
Best overall entertainment (bands) stopped playing at Colonial about 9:30 or 10 pm. These bands weren't great but they were entertaining and drew a decent crowd. It was the only time we actually had to look for a chair/table to sit and enjoy. Would suggest bands start at 9 or 10 instead of stopping then.
"Show Entertainment" reminded me of my kid's dance recital. Best "show entertainment" was a guy on horse with lasso after "mexican dance show."
Discoteque was about 95 degrees. Teenagers didn't seem to mind it.
Overall Apple does a very good job.
I would recommend this hotel if you could get a decent beer (other resorts have Dosequity or Carona). The watered down drinks (even with 2-3 shots) were acceptable and probably kept us out of trouble. I would have paid for a Keystone, Milwaukee's Best or a Natural Light so you can see my standards not real high.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#8 Luxury Hotel in Akumal
#9 Spa Hotel in Akumal
#10 Top resorts Hotel in Akumal
#11 Romantic Hotel in Akumal
#11 On the Beach Hotel in Akumal
#14 Family Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Official Description (provided by the hotel):
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Riviera Maya/Akumal, Mexico

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