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“great family vacation” 5 of 5 stars
Review of Grand Bahia Principe Coba

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Grand Bahia Principe Coba
3.5 of 5 Resort (All-Inclusive)   |   Playa Aventuras Akumal, Crtra. Xetumal - Cancun, Km 249, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #5 of 21 Hotels in Akumal
Zeeland, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“great family vacation”
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Bahia Principe Coba from 8/13/14 to 8/18/14 with our 2 boys, ages 6 & 9. We really don't have a single complaint about the resort. :) Due to plane cancellations we arrived a day late and were able to check right in since our room was already ready. No problems with the desk people or other any other service people. Paid $100 extra for a non-stop transport from the airport, took about 1 hr 30 min. and included non-stop return which was only about an hour and 10 minutes.. fast driver? ;) Resort is very close to Xel-ha and other excursions so once you're down there, you don't have to spend a lot of time in vans from there on.

Room: We stayed in a 3rd floor room in building 22 which overlooked one of the pools. We were given a 2 double bed, 1 single bed room. The beds are very firm, which is perfect for kids and I. Husband's back suffered a little, but still less than he has experienced with other hotels. After reading a lot of reviews about poor AC, we were pleasantly suprised to find the air in our room worked great- it was always nice and cool at all ours of the day and night. We kept the ceiling fan on to help. We did notice the fridge only seemed to work sporadically, so water and drinks were not ice cold, but it wasn't a big deal. The room and bathroom were spotless and in great condition. The jetted tub worked great and was really relaxing. The 3rd floor was a litlte bit of a hike, but it helped offset all the buffet meals. :P We saw no bugs or reptiles in our room during our stay. Once at night there was a racoon lingering around the bottom floor but it ran away. There is a little ravine/grove outside the building where a large coati family lived, every morning we saw the babies running around. Snack bar is right next door, and the large dinner buffet wasn't too far. We were short walking distance to the waterpark, and didn't have to hear all of the noise associated with it. ;) Saturday night there was some sort of party in the pool with loud music, but it didn't last too late.

Complex: it's huge. We needed a map with us at all times the first 3-4 days. But there are trams running every 3-5 minutes so it wasn't a big turn off. Everything was very clean and well-groomed. Tram drivers are polite and don't expect tips. If one did do something special like wait for us when they were about to take off, or vary their route slightly to get us closer to our destination, we did tip them.

Beaches: the nice thing about the size of the resort was that there were several types of beaches. One near the Akumal hotel had some docks and many many fish swimming around you while you swam. People snorkeled here. The beach by the Tulum was a little rockier, and had seaweed flotillas near the shore. There are large, long sandbags put out to break the large sea waves to make it more comfortable/safe to swim. Our boys found that little crabs liked to hang out on those, especially in the seams, and so this quickly became their favorite beach. They spent hours on the bags catching little crabs (which were pincher-less, so not a danger) and bringing them back to shore to show us. We consistantly found loungers just past the preium member area, and there was a snack bar/bar right near there as well so it was a good place to be. Never saw a person in the premium area, all those empty chairs and curtained beds sure looked nice tho. We didn't see a lot of the other beaches since this was their favorite, but our last night there we walked the beach from the Tulum to Coba areas, and went by where they had sea turtle eggs roped off. People were on loungers here at night, maybe hoping to catch a hatch?

Food: was good. We aren't gourmet eaters, so we didn't didn't experiment much with the menu. That's not to say there weren't good options- everything from burgers/fries to many seafood choices. We and the kids were always able to leave full and happy. Breakfast in the Coba was great, good bacon, french toast and pancakes, and the oldest was able to get am omlette every morning. We ate at the Portofino- excellant filet mignon! Our dinner at the Tequila wasn't so greaty- very slow service and the food wasn't that great when it did finally come. Our last dinner was at La Tortuga, the brazilian place. Our 9 year old was brave and did the meat sword thing with us, and he and we liked almost all of it. Other nights they ordered from the kids menu, and even tho they aren't big on fish, they liked the fish fingers a lot. One had the grilled chicken one night and that was good too, as was the spaghetti. Kids enjoyed endless ice cream cones during our stay and liked the swim-up bars where they discovered they love shirley temples and virgin strawberry daquiris.

Pools- yes, they were warm, it was in the 80s and very sunny/humid all week so it's what we expected. Certainly didn't stop us from swimming and having a good time. Boys climbed on waterpark our first day there, thought it was good but weren't "all about it". Had just as much fun swimming around in teh regular pools and going to the swim-up bars. One day were joined a water balloon fight in the pool closest to our building, and one day we did volleyball at the large pool next to the waterpark. It was pretty hard to find 2 empty loungers at that pool- we took 2 chairs from the snack bar and sat in them for about half hour til we saw someone leave and were able to get their seats. There were also areas on the grass you could lay on. Sea was warm but still refreshing. Workers were gathering seaweed from the Tuilum beach. Note- it's not the gross slimy seaweed, it's clumps of foilage that float. They don't stick and aren't slimy. :) Could always find a chair there if you walked a little ways.

Summary- had a great time, great resort. Boys are already asking when we can go back. :D

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, 3 weeks ago
Dear Martha,

First of all thank you for choosing our hotel for the family holiday.

We really appreciate you taking time to send your feedback.

Our aim is to get the maximum satisfaction of all our guests. Thank you very much for your positive comments about the amenities in the room, the shuttle service, the beauty of the beaches, food at the buffet and the restaurants, the pools and the staff.

It would be pleasure to welcome you again at our resort.

Sending you our kindest regards,
Iryna Shapoval
Grand Bahia Principe Coba
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NovaScotia_10
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Coba is a very large resort which is part of the Bahia Principe complex of the Coba, Akumal, and Tulum and to a bit lesser extent ( only because it is across the road, the Si'an kaan). The Coba is the one which is farthest from the beach and can only really be accessed, without a substantial walk) by the trolley cars but they are quite regular and there is seldom much of a wait. The Coba has great restaurants and depending on your package, you will likely have access to a number of other restaurants in the complex. The Gourmet and the Don Pablo were our favorites. The staff is great here and the resort is clean so there is nothing to want for on this resort oterh than you may have to walk a bit more than you like

Room Tip: choose a room close to the main lobby & buffet for convenient access to everything
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, 3 weeks ago
Dear Guest,

Thank you for your positive feedback about your stay with us.

We are delighted to read that you spent a very good holiday enjoying our restaurants a la carte, staff helpfulness and resort neatness.

It is a pleasure to contribute into your pleasant pastime.

We are looking forward to your next visit.

Kind regards,
Iryna Shapoval
Grand Bahia Principe Coba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cortland, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great price, but I guess you get what you pay for. Beautiful place, but service is tough to get. We are not very demanding travelers, but when you ask staff for drinks, towels, and luggage service and never get them, it can be quite frustrating. We also stayed there exactly one year ago and had the best of everything. We brought our entire family, wanting them to have this great experience too, and it did not measure up. The front desk randomly called the room to see if we were enjoying the stay, and when I expressed my concerns, they said they would take care of it and never did. We were so disappointed that it was not as good as the first time. Could be bum luck, but not willing to risk it again. (Wifi only free once a day for limited time)

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, 3 weeks ago
Dear Denise,

Thank you for choosing us again for your vacations.

We are very sorry to read about your disappointment with the services provided. The problems you have mentioned are totally under our standards and we have already taken corrective actions in order to meet our values again. Furthermore we would like to express my appreciation for your concerns which will be discussed with our Management as soon as possible.

We would like to ask you about another opportunity to welcome you at the resort.

Sincerely,
Iryna Shapoval
Grand Bahia Principe Coba
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pontoon beach, il
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Reviewing this for clients/friends that are fellow travelers. We usally travel together but an illness kept me home this time. This was the 4th trip to the Coba for the couples (6th overall with the GB group) Minor bumps with Check In until almost 4P. Right away noted drink service had declined in attentitiveness and speed. Staff seemed more interested in visiting with each other than serving guests. Tipping had no impact (and this group tips alot) Room restocking missed basics like towels, water and coffee packets. Requests to Guest Services for missing items went unanswered. The 24 hour Casita shut down unexpectedly one morning after the missing coffee packet and an early Tee time. The 24 hour snack bar never stocked morning treats like it used to (fruits and pastries) They guys payed golf about 3 times and each time were picked up a the Premier Lobby but the dropped back off at Sian Kan resulting in at least a 20 minute wait for a cart to go back to the Coba. The air conditioning was absent or struggling in the heat at the restaurants as noted in other reviews. The food however was still good! Overall what a shame from past visits.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It was my first time in Mexico and I was impressed with the friendliness of all the staff on the resort. This resort is big but feels very cozy due to the surrounding vegetation. I got married here and it was exceptional; the wedding coordinator did an excellent job making everything stress free for us and helping make our day special. We also booked a poolside party as a "reception" for our guests after supper and the decor was fantastic. The resort is really kid-friendly and is also wheelchair accessible throughout. It was just a great vacation, I would recommend this resort to anyone who is looking to have a blast and relax. I would also highly recommend the Coba Mayan excursion, our guide Miguel was simply the best. It is also only roughly 35 minutes to Playa Del Carmen, which allows quick access to off the resort shopping, visiting, and of course, Coco bongo!

Room Tip: If possible, upgrade to the Royal Golden Section (if staying in Coba)
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, 3 weeks ago
Dear Joey,

First of all we would like to congratulate with the marriage. Thank you for choosing our resort for celebrating this important event in your life.

We are really happy you have spent excellent time at our hotel and enjoyed the facilities, organization and services we offer.

It would be honor to welcome you again at our resort in the nearest future.

Kind regards,
Iryna Shapoval
Grand Bahia Principe Coba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Great resort at a great price! Beautiful grounds-very well maintained and good attention to detail. Service was very good, especially Miguel in the Akumal buffet. The food was better than other all inclusive resorts and we enjoyed the tasty drinks at the swim up bars. Only thing that would keep me from returning is the lack or air conditioning in the common areas. Only the Akumal buffet had AC. The room AC was adequate.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, 3 weeks ago
Dear Carmelita,

Thank you for choosing us for your vacations and for appreciating grounds maintenance, service at the buffet, the food choice and the drinks at the pool bars.

It is a pleasure to read that you enjoyed your stay at our hotel. We appreciate you mentioning our staff too.

We are sorry for the inconveniences with the air conditioning at common areas. Your comments have been sent to the Maintenance Department. We would like to assure you that they are working very hard to improve this situation.

It would be pleasure to host you at our hotel in the future.

Sincerely,
Iryna Shapoval
Grand Bahia Principe Coba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in the GBP-Coba for a family group vacation. The Resort ground were very well keep. The rooms cleaned daily were nice a cool at night to sleep. The food at the buffets was very good, but the la cart restaurant was nothing special, buffet was better.
The cart service from Coba to the beach was a +/- 20-30 min wait. The swim-up pool bars were under staffed and long waits. There is only free WiFi from the lobbey for 1 hour per day, Wifi rate are expensive. We spent more time on the beach were our bartender Jose V @ Bar Los Coco Coba Beach looked after us! Our group was 14 and we all had a great time. We would recommend this place for families. Also the avg temp was 95*F and very humid.

Room Tip: Akumal Hotel is the best hotel of the 4 hotels under the GBP. You have everything within walking dis...
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, 3 weeks ago
Dear Guest,

We appreciate your review about your stay at our hotel.

It is a pleasure to read that you had a great holiday and enjoyed the grounds, the rooms and the food at the buffet. Thank you for mentioning our staff. We will forward your words of appreciation to Jose.

We are concerned about the inconveniences you have experienced. The points you have brought to our attention are totally under our standards and we have already taken actions in order to meet our values again.

We hope to welcome you in the future.

Cordially,
Iryna Shapoval
Grand Bahia Principe Coba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Coba

Address: Playa Aventuras Akumal, Crtra. Xetumal - Cancun, Km 249, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Akumal
#5 Spa Hotel in Akumal
#5 Business Hotel in Akumal
#6 Romantic Hotel in Akumal
#6 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Coba 3.5*
Reservation Options:
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Also Known As:
Gran Bahia Principe Coba Akumal
Hotel Gran Bahia Principe
Bahia Principe Coba Mexico
Gran Bahia Coba
Gran Bahia Principe Resort Coba
Gran Bahia Principe Coba Hotel
Gran Principe
Gran Bahia Principe Mexico
Bahia Coba
Grand Bahia Principe Coba Riviera Maya/Akumal, Mexico

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