It was my first time in Mexico and I was impressed with the friendliness of all the staff on the resort. This resort is big but feels very cozy due to the surrounding vegetation. I got married here and it was exceptional; the wedding coordinator did an excellent job making everything stress free for us and helping make our day special. We also booked a poolside party as a "reception" for our guests after supper and the decor was fantastic. The resort is really kid-friendly and is also wheelchair accessible throughout. It was just a great vacation, I would recommend this resort to anyone who is looking to have a blast and relax. I would also highly recommend the Coba Mayan excursion, our guide Miguel was simply the best. It is also only roughly 35 minutes to Playa Del Carmen, which allows quick access to off the resort shopping, visiting, and of course, Coco bongo!