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“Excellent resort & staff” 5 of 5 stars
Review of Grand Bahia Principe Coba

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Grand Bahia Principe Coba
3.5 of 5 Resort (All-Inclusive)   |   Playa Aventuras Akumal, Crtra. Xetumal - Cancun, Km 249, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #5 of 20 Hotels in Akumal
Ottawa, Ontario
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excellent resort & staff”
5 of 5 stars Reviewed August 18, 2014

It was my first time in Mexico and I was impressed with the friendliness of all the staff on the resort. This resort is big but feels very cozy due to the surrounding vegetation. I got married here and it was exceptional; the wedding coordinator did an excellent job making everything stress free for us and helping make our day special. We also booked a poolside party as a "reception" for our guests after supper and the decor was fantastic. The resort is really kid-friendly and is also wheelchair accessible throughout. It was just a great vacation, I would recommend this resort to anyone who is looking to have a blast and relax. I would also highly recommend the Coba Mayan excursion, our guide Miguel was simply the best. It is also only roughly 35 minutes to Playa Del Carmen, which allows quick access to off the resort shopping, visiting, and of course, Coco bongo!

Room Tip: If possible, upgrade to the Royal Golden Section (if staying in Coba)
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, August 24, 2014
Dear Joey,

First of all we would like to congratulate with the marriage. Thank you for choosing our resort for celebrating this important event in your life.

We are really happy you have spent excellent time at our hotel and enjoyed the facilities, organization and services we offer.

It would be honor to welcome you again at our resort in the nearest future.

Kind regards,
Iryna Shapoval
Grand Bahia Principe Coba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 17, 2014 via mobile

Great resort at a great price! Beautiful grounds-very well maintained and good attention to detail. Service was very good, especially Miguel in the Akumal buffet. The food was better than other all inclusive resorts and we enjoyed the tasty drinks at the swim up bars. Only thing that would keep me from returning is the lack or air conditioning in the common areas. Only the Akumal buffet had AC. The room AC was adequate.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, August 24, 2014
Dear Carmelita,

Thank you for choosing us for your vacations and for appreciating grounds maintenance, service at the buffet, the food choice and the drinks at the pool bars.

It is a pleasure to read that you enjoyed your stay at our hotel. We appreciate you mentioning our staff too.

We are sorry for the inconveniences with the air conditioning at common areas. Your comments have been sent to the Maintenance Department. We would like to assure you that they are working very hard to improve this situation.

It would be pleasure to host you at our hotel in the future.

Sincerely,
Iryna Shapoval
Grand Bahia Principe Coba
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Mississauga, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 17, 2014

We stayed in the GBP-Coba for a family group vacation. The Resort ground were very well keep. The rooms cleaned daily were nice a cool at night to sleep. The food at the buffets was very good, but the la cart restaurant was nothing special, buffet was better.
The cart service from Coba to the beach was a +/- 20-30 min wait. The swim-up pool bars were under staffed and long waits. There is only free WiFi from the lobbey for 1 hour per day, Wifi rate are expensive. We spent more time on the beach were our bartender Jose V @ Bar Los Coco Coba Beach looked after us! Our group was 14 and we all had a great time. We would recommend this place for families. Also the avg temp was 95*F and very humid.

Room Tip: Akumal Hotel is the best hotel of the 4 hotels under the GBP. You have everything within walking dis...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, August 24, 2014
Dear Guest,

We appreciate your review about your stay at our hotel.

It is a pleasure to read that you had a great holiday and enjoyed the grounds, the rooms and the food at the buffet. Thank you for mentioning our staff. We will forward your words of appreciation to Jose.

We are concerned about the inconveniences you have experienced. The points you have brought to our attention are totally under our standards and we have already taken actions in order to meet our values again.

We hope to welcome you in the future.

Cordially,
Iryna Shapoval
Grand Bahia Principe Coba
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London, England, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 17, 2014

The GBP Coba is part of a vast complex of hotels, sharing facilities and easily accessed via the numerous golf cart style busses that run regularly between the lobbies, although the winding paths did take a bit of getting used to for travel on foot!
The hotel lobbies are individual and beautiful, reflecting the Mayan style. These, together with the rooms and restaurants, are all immaculately presented, as are the beautiful gardens with barely a leaf out of place anywhere. We found the staff attentive and friendly all over the hotel and food was to a high standard in all of the restaurants. We tried 8 of the a la carte restaurants during our stay and would highly recommend the Mikado (Japanese) , Tortuga (Brazilian) and Dolce Vita (Italian) restaurants. Booking these was a bit of a pain ( I spent nearly 2 hours of my holiday trying) as the computer system seemed to crash every few minutes. We were also a little surprised that, having read that guests were expected to dress in smart casual attire for the a la cartes, some guests were dressed in cut off denim shorts, which did spoil the atmosphere somewhat and was a little annoying to my menfolk, who were all sweating in long trousers! On previous holidays (including in the Riviera Maya) incorrectly dressed guests have been politely declined admission.
We were particularly thrilled with the wide variety of wildlife that roam the hotel grounds, including coti mundy, racoons, iguanas and a wide variety of beautiful tropical birds that can be heard singing everywhere.
On arrival we had a problem with a minibar that wasn't working but this was rectified within hours of being reported and our rooms were kept wonderfully clean with towel sculptures and chocolates greeting us most evenings on the bed. Thanks Fidelia.
The staff work like Trojans in the heat to ensure a good holiday is had by all and the entertainment team lay on a great variety of activities and evening shows. We felt they had a good approach, letting people know what was available, without forcing anyone looking for peace and quiet to take part.
My only real complaint about the hotel is the lack of available sun beds in the pool areas and the lack of any shade for many of these. We found ourselves several times under trees, which is probably not too safe with a coconut above your head! The problem was made worse by guests ignoring the signs saying that they should not reserve sunbeds and placing towels out at 6am! By 7am it was impossible to find a sunbed with shade around the main pool. The beach tended to be a better bet, or one of the smaller pools.
All in all we had a fantastic holiday at GBP Coba and would recommend it as a destination for any family. The hotel itself is great, as is the range of activities available in the surrounding area.
Nb. Although there was no in-room wi-fi, this was available in lobby areas and we had one hour free usage per day included in our gold package.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, August 24, 2014
Dear Wendy,

We are glad to receive your positive feedback.

It is delightful to read that you enjoyed the gardens, the facilities, the staff, the food and the wildlife.

We are concerned about the inconvenience with the sunbeds. This information has been sent to the management in order to take corrective actions.

It will be pleasure to welcome you again at the resort.

Best regards,
Iryna Shapoval
Grand Bahia Principe Coba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2014

It was our first time to Mexico and as a family of four I was a little anxious. I needn't have been. The hotel was amazing. The staff were fantastic and worked so hard. We loved the fact that you could use the facilities at the other hotels. This meant that every day was different. There was always something to eat that we all liked and we thoroughly enjoyed the a la carte restaurants.

I would go back without hesitation. Thank you Grand Bahia Principe.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, August 20, 2014
Dear Guest,

First of all thank you for choosing our hotel for your holidays.

We are very happy that your first stay in Mexico was perfect and that we exceeded all of your expectations. Positive comments always motivate the staff to provide excellent service. Thank you for enjoying the facilities and the restaurants.

It would be honour for us to welcome you again at our resort.

Sending you our kindest regards,
Iryna Shapoval
Grand Bahia Principe Coba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 17, 2014 via mobile

Amazing place to stay. Even though it's not right at the beach like tulum it's close enough with carts and it has better pool and food. Enjoyed my stay a lot.

The only thing I'd like to see in future is meat options for Muslims.

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, August 20, 2014
Dear Talib,

Thank you for your feedback.

We are glad you enjoyed your stay at our resort as well as the food and the pool.

Concerning the meat options for Muslims, we would like to inform you that your suggestion is sent to the head of the Food and Beverages Department to take it into consideration.

We hope to welcome you again at our resort.

Sending you our best regards,
Iryna Shapoval
Grand Bahia Principe Coba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 16, 2014

The Gran Bahia Principe complex near Cancun is huge, but that only adds to the excellence of it.
The receptions of the three hotels, Coba, Akumal and Tulum are stunning. The package is truly all-inclusive with full choice of drinks and food. There are more a-la-carte restaurants than you can cover and the buffet is first rate. The range of food available is a little overwhelming.
There is a huge range of pools and activities from the noisier activity pools, pools for young kids, the quieter family pools and the adult only pools as well, so there is something for everyone.
The beach is beautiful and the water is crystal clear. Plenty of beds available although for the first time this year (this our third visit), the dreaded sun bed reservation had reared its head. This is not a problem we've had before. As it happens I'm an early riser anyway so it wasn't a problem and I'm happy to sit by the pool and watch the sunrise, but by that time there weren't many beds left and a lot of people were disappointed. Unfortunately, there are people that will reserve a sunbed and not return until mid afternoon. However, this is primarily a British disease despite our protestations otherwise. On a positive note though, the beds weren't crammed in, there was plenty of room.
Staff in the buffet and the pool and lobby bars particularly were brilliant, working incredibly hard but always with a smile and a kind word.
Not much more to say, I'd definitely recommend it and add that a 5* resort in Europe is nowhere near the standard that this is, which is why we've been back twice.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, August 20, 2014
Dear Guest,

We appreciate your comments about your stay with us.

Thank you for enjoying the receptions, variety of drinks and food at the buffet and restaurants, pools, beach and service.

We are looking forward to your next visit.

Sending you our kindest regards,
Iryna Shapoval
Grand Bahia Principe Coba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Coba

Address: Playa Aventuras Akumal, Crtra. Xetumal - Cancun, Km 249, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Akumal
#5 Business Hotel in Akumal
#5 Spa Hotel in Akumal
#6 Romantic Hotel in Akumal
#6 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Coba 3.5*
Number of rooms: 1044
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Also Known As:
Gran Bahia Principe Coba Akumal
Hotel Gran Bahia Principe
Bahia Principe Coba Mexico
Gran Bahia Coba
Gran Bahia Principe Resort Coba
Gran Bahia Principe Coba Hotel
Gran Principe
Gran Bahia Principe Mexico
Bahia Coba
Grand Bahia Principe Coba Riviera Maya/Akumal, Mexico

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