This was our first time to Mexico and we felt quite compelled to write a review after reading everyone else’s. Hopefully someone will find this useful!
After doing some research we decided to stay at Coba between Feb 1 and Feb 16. The reviews seemed more or less decent and one of the biggest selling points was the fact that there was a kid’s splash park.
We got there at 9:00am, since we flew through the night from Edmonton. Reception was friendly and they told us that we would need to wait until 3pm until a room was ready. We told them this is a bit of an issue since our 18m old needed a nap around noon. They actually got our room ready by 11 and we were able to move in. That was great.
Second biggest grief was the “time share” desk on the way to the buffet through the lobby. Give me a break. Not interested, but they kept pestering. Temper was being tested. Bahia, you would probably have more people interested in coming to ask about what was being offered at this desk as opposed to having your staff pester the guests and get them annoyed.
We were in Villa 21A. This was right across from the kids’ park, theatre, and close to the buffet. That was convenient, but at night the theatre was very loud. Did not bother us too much because we were usually so tired by evening that the loud noise did not really keep us up.
We are not too picky, so we were mostly pleased with the room. We have read about how some people complain about the damp feeling and smell. The damp feeling is probably mostly due to the climate, but we do have to agree with the smell issue. It is still in our clothes at home, need to wash them a few more times.
Did not like the fact that we had to pay for safe. That seems cheap, they really should just give a key when you check in at no extra cost. Small things like that go a long way.
Be modern, offer free WIFI. We had to buy the WIFI for our room. It worked fine, but this should be included.
Sometimes room service could not clean our room because our 18m old was sleeping. Be nice if they left water by the door everyday. Found ourselves having to chase housekeeping when we saw them so we could grab an extra water bottle or 2.
There were some small ants all over the TV table. We found ourselves wiping them off every now and then. Not a deal breaker.
Be nice if there was a screen on the patio door. Really enjoyed the warm Caribbean breeze but sure did not want any moths or other bugs in the room.
Bathroom was OK. They had to change out a burnt light, but other than it was fine.
Beds were a bit stiff, but not a deal breaker.
Some people complain about the size of overall resort (Coba, Akumal, Tulum). We enjoyed it. Right now in Canada it is so cold that we cannot really enjoy long walks so we were happy to have that ability for 2 weeks. We walked to the beach every day from our Villa, sometimes twice.
The little shuttle carts between resorts was fun for the kids. Sometimes the wait was a bit annoying, but not a deal breaker. The carts are labeled as to where they are supposed to go, but they do not always follow that. For example, sometimes we would ask the driver if he was actually going to the destination that was portrayed on his little sign, just so to be sure about where we would end up, and he would say an adamant no at first, but then quickly change his mind. My feeling was that he was trying to make it appear to be some kind of a special favour so that a tip would be a for sure thing.
The grounds themselves were very stunning. We love the palm trees, grass, paths, everything was well kept.
Sometimes we would be overwhelmed by a strong sewer stench between Villa 23A and 24A. Be warned. Bahia, look into it.
If staff sees that tourists are feeding the racoons or iguanas, they should tell them to stop. We are not interested in having these animals following us hoping for handouts.
We spent most of our time by the kid’s park and adjacent pool. The kid’s park was fun and was a daily destination for us at least 2 or three times. The adjacent fool had a nice fountain and shallow areas.
What we did not like is that some tourists were seen smoking in the fountain / shallow pool, and carrying their drinks in there. That should be saved for the swim up pool which was also close by (minus the smoking). Kids don’t need to be around people that are smoking in the pools.
Probably the single most greatest grief with the pools, and our overall visit for that matter, was the way chair reserving was permitted. People rushing out in the morning to put their blue towels on the chairs so they can leisurely enjoy their breakfast, maybe an outing, and always knowing that a chair is reserved for them for whenever they might need it. This is disgusting. We were fair about it and would show up after breakfast and have nowhere to sit. Even though there were dozens of empty chairs with towels on them, but their users nowhere to be seen. Signs on the posts all around state this is “forbidden” and that towels would be confiscated if this was observed. We confronted one of the pool staff with a few other tourists and asked him why these posted rules were not being enforced. He refused to remove towels from chairs that were clearly abandoned for some time so we went ahead and did that ourselves. Bahia, you need to fix that issue!
We enjoyed it. Shallow area was nice for the kids. There were chairs available if you were there around 9:00 – 10:00 am.
Really disgusted by people viewing the beach sand as a place to dispose of their cigarette butts, anywhere. We found ourselves cleaning up the area we chose to sit near before letting our 18m old play in the sand. Bahia, how about you put some of those fancy cigarette disposal bins near the beach?
Have no other experience with an all-inclusive, but was not overly impressed with the buffet. Food was OK, but nothing that leaves a lasting memory. You do find yourself finding that one item that is OK and stick to it. Wish the Mexican area was larger and had more selection. Hated the lineups for omelets and the toasting machine. Overall got fed up with the feeling that this buffet was a chaotic feeding frenzy. Wish we would have discovered the Cozumel buffet sooner. You have to walk a bit further and not be in beach clothes, but what a great place to have breakfast and lunch!
A la Carte
Really enjoyed Mikado and Tequila. We went to 6 a la carte altogether but don’t remember the other names off the top because the food did not leave a lasting impression. Tasted mostly like buffet food, just presented differently.
Don’t drink a lot, but did find the main stream drinks too sweet. The Premier lobby bar called “daiquiri” was great. Nice ambiance and quiet place to sit down. Found the drinks were better here. After a hot day really enjoyed the dos equis
Enjoyed this area. Came here a few times. Caught one of the Thursday shows and it was worth keeping the kids up. More fireworks would be nice!
Access to day outings
Used the Collectivo that runs up and down the highway. Worked fine. Went to Tulum and to Playa Del Carmen. Struggled with the stroller a bit, but was worth the savings compared to a Taxi.
With everything being said, we did enjoy our 2 weeks and felt like we had the vacation we needed. We had a good time and are happy we went. Would we go here again, probably not. We would want to use our money to have a new experience elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Tripadvisor user,
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Thank you very much for your comments and for choosing us. We really appreciate that you have taken the time to share some comments about your stay with us.
Reading that you enjoyed ourfacilities, it is very rewarding. Knowing you felt comfortable, make us keep working hard.
We have reviewed your observations with the hotel management to take the strict actions to reinforce the service.
We would like to welcome you back.
Nayma S. Amabiles
Grand Bahia Principe Coba
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.