We spent 10 days at the Grand Bahia Principe Coba and had a great time (Jan 25 to Feb 4). We would return again.
The resort was beautiful, well maintained, and very clean.
All staff was professional, polite, and friendly at all times. No exceptions. We were very impressed with the level of service.
The pools were large and clean. We spent most of our time by the far end of the activity pool, as the kids preferred the pool to the beach. It was nice to be close but not too close to the activity area, and we were a short 2 minute walk to the waterpark, which the kids loved.
Buffet: The food was OK, we all really enjoyed the Mexican Corner, great guacamole and a variety of salsas. The grills and pasta stations were awesome. The only thing we didn't like was the buckets of pre-made food that all buffets seem to have. But for us, the fresh mexican food area and fresh grills made up for it (there's a meat grill, a seafood grill, and in the mornings an egg grill – all are great). Another small gripe: no cream for coffee. Only milk. And the coffee isn't great.
Restaurants: Le Gourmet was ok, the service was very good but the steak was overdone.
Portofino (italian): Very good, the bruschetta at the buffet bar was better than I would have expected. I ordered for the steak and it was perfectly cooked.
Mikado (Japanese): Great! So much fun! Get a show table, our son loved it. The food was very good as well.
The big negative:
The beach is so-so at best. The sandy part at Coba is OK, but very overcrowded. You don't have that beautiful tropical beach you expect when you head down south (if you want the quintessential gorgeous beach experience, head to Tulum, a bit past the ruins, is the public Tulum beach. To. Die. For. Ask any cab driver, they will know how to get you there. About 30$ US each way though)
The little negatives:
With a sub-par beach in mind, we found it a pain to get to the beach by trolley or walking. Wouldn't have minded for a gorgeous beach, but it just isn't.
The room had a musty smell, keeping the a/c and fan on at all times helped though.
The room safe is 50 pesos per day. To me, a room safe should be an automatic inclusion. As well, it's a key safe. Time to upgrade to a keypad so guests aren't lugging keys around all the time.
You have to play the reserve-your-sunlounger-early game at the pools or else you will have a hard time getting a chair by the pool. Chairs all taken as early as 9am (not with people on them, but with towels on the chairs). My husband went out each morning at 6am to get us chairs. So annoying. I hate doing that. We were using them by 8am though.
Would be nice if the buffet opened earlier than 6:30pm for dinner, it starts to get a little late for the little kids who go to bed by 8:00pm. We just got our son going to bed later and waking up later, but I know many kids' internal clocks won't be too happy with a much later dinner/bedtime. This is a small quibble, I realize.
Overall, we did have a great time. The negatives I mention really are small stuff (well, except for the beach which is the main reason for 4 stars instead of 5). We would definitely return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Tripadvisor user,
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First of all we would like express our gratitude for trusting us and for sharing your experience. We are delighted to know the opinion of our guests.
It is a pleasure that you were enjoyed our great facilities. Our commitment is to fulfill our guests’ expectations. These nice comments about us make us feel we have reached it and keep working harder.
We will review your suggestions to improve where is necessary.
We would like to welcome you back.
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.