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“Excellent holiday” 5 of 5 stars
Review of Grand Bahia Principe Coba

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Grand Bahia Principe Coba
3.5 of 5 Resort (All-Inclusive)   |   Playa Aventuras Akumal, Crtra. Xetumal - Cancun, Km 249, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #5 of 20 Hotels in Akumal
Exeter, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Excellent holiday”
5 of 5 stars Reviewed September 9, 2013

Excellent holiday, beach great, room great, food quality was the best I've had. Excursions we did were Turtles and Cenotes, Xcaret, Tulum ruins (got taxi there ourselves) and Chichen Itza. All worth doing. Staff here were lovely especially Alfredo in coba buffet and Noemi in the lobby bar

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, September 13, 2013
Dear Emma,

We really appreciate that you have taken time to share your opinion about your stay. We are very grateful to know that your holidays were excellent.

It is a delight to read that you were pleased with the hospitality of all our staff. We will send your greetings to Alfredo and Noemy.

We would like to welcome you back soon.

Cordially,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,532)
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Morganville, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 8, 2013

This was our first time at Rivera Maya, so we decided to stay at G.B.P.C. After we read many good reviews, this will be short, because all the reviews cover everything. It is an amazing resort; excellent staff, beautiful location, very well maintained property, and a decent variety of food. We loved our stay, and we will definitely come back next year.

Room Tip: Get buildings 31A or B to 28 A or B for a short walk to the lobby and pool access.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, September 16, 2013
Dear John,

We are very pleased to know that your vacations were amazing. Your comments regarding the facilities and the friendliness of the staff are very rewarding since our main goal is to make our guests feel comfortable.

Thank you very much for your nice comments. We are looking forward to hosting you soon.

The kindest regards,
Bahia Principe Hotels & Resorts, all-inclusive hotels on the Riviera maya
Nayma S. Amabiles
Grand Bahia Principe Coba
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London, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 8, 2013

We stayed for 10 days before flying onto the US to continue our holiday, and enjoyed ourselves, but we didn’t find this resort as good as some of the others we have stayed at in the same price range which is why I have rated this 4*.
The resort is very large and everywhere is very clean, the grounds are very impressive and lush with lots of wild life, rooms are comfortable and kept spotless by the maid so well worth leaving a daily tip for her.
As has been mentioned many times before the staff are all extremely very helpful and friendly, I must mention Elmo the barman in the Premier lobby, he pulls a fast beer and mixes great cocktails, the ladies who wait the tables are also very hard working and are very good @ making sure nobody is without a drink.
Another nice touch is the entertainment in these bars, if you don’t fancy the shows a very pleasant evening can be has listening to the groups sitting outside with a few beers.
Now the down side, to many mosquitoes, if you go out @ night without covering yourself in repellent and you will get bitten, the beach is not good, and very rocky in the sea, I must admit that @ the Coba section there is some decent bits but unless you want to get up @ 4.00am to join the leave the towel on the sun bed brigade forget it, and that is the same around the pools as well.
The buffet was fine and with a different selection of foods each evening, however some of the themed restaurants wasn’t very good, the food in the fish restaurant was not very nice, I had the prawns and they was just skinny little things with no flavour, the Mediterranean was no better, the steak I had was of very poor quality and only fit for soling your shoes with, very tough and gristly.
I’m pleased to say the food in La Gourmet and the Arlequinn was entirely different, the food was of great quality, well presented and what I was expecting in the other two restaurants and didn’t get!
Out of all fairness I have to say that the service in all 4 restaurants was extremely high with all the staff very helpful and polite.
Even with the dodgy bits we still had a great holiday so please make of my comments what you will.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, September 16, 2013
Dear Tripadvisor user,

We are thankful for sharing your review with us. All your suggestions are more than welcome.

We are happy to read that you were pleased with the facilities and the friendliness of the staff. We will let them know your kind comments.

We are really sorry that we could not fulfill your expectations in some of our facilities. Rest assured that we have reviewed your suggestions to improve where is necessary.

It would be a pleasure to host you again.

The warmest regards,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba
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1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 8, 2013 via mobile

Overall our experience at the gran Bahia principe coba was a great one. The staff was very friendly and helpful. The rooms were clean aside from mildew in the bathtub, the pillows smelled slightly of mildew and upon our arrival the mini fridge was not cleaned out and a half drank coke was in there. The Buffett had good quality food however the temperature of the food should be monitored more closely as it seemed colder than it should. It is definitely a place we will return to. I would recommend it to all of our friends and family!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, September 15, 2013
Dear Tripadvisor user,

Thank you for taking time to share your experience with us. It is a pleasure to know you enjoyed your vacations at Bahia Principe Hotels & Resorts.

We are really sorry regarding the incident that you described. Rest assured that we have taken corrective actions to improve the quality of the service.

We are looking forward to welcoming you back soon.

A kind regards,
Nayma S. Amabiles
Grand Bahia Principe Coba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 7, 2013 via mobile

I would like to start off by saying a big thank you to the Virgin team, both the Sarah's from Virgin in Derby Westfield, our amazing Virgin Rep's Grant and David! The virgin air hostess crew were very kind and friendly! Also a big thank you to the amazing staff, they are so kind, welcoming and friendly, always smiling, even though they are working hard to make the clients very happy, they still have a warm and friendly smile on their faces! A big thank you especially to the receptionist Yaneth, to the waiters Juana Maria, Pech Herrera, to the driver to Coba beach Daniel, and the waited at Premiere lobby Emmanuel, also to our room cleaner Avid, who made our room sparkling clean! They are all so nice, but these are the people with whom I was the more in contact with!
Absolutely loved it! I'm 14 years old, I completely disagree with people and their comments on here, saying that the staff was rude, and that they spoke poor English, if you expect people to talk fluent English wherever you go in the world, I would advise that you're better off staying in England! I strongly recommend this hotel, to anyone to be honest, but in particular when you have children/families its a paradise on earth!
The drinks and cocktails were delicious! My brother and I loved Piñada and Shirley Temples! The beach is so near, and we absolutely loved taking those little carts that take us practically everywhere! My mum wants me and my family to go to Barbados next year because she wants us to discover more cultures, but honestly I don't know how many times I told her that I really would like to go back to Gran Bahia Principe, and my little finger is telling me that we will probably end up going back there next year! There are so many things to do, but one thing we didn't so this year that we wanted to do next year is to go visit the Mayan people and how they live and see the culture!
But I strongly recommend this hotel, absolutely loved it!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, September 11, 2013
Dear Aly,

We are very thankful for your nice opinion about your family holidays at Bahia Principe Hotels & Resorts.

All our facilities were created for all our guests at any age. We are truly happy that you had had fun and the staff made you feel at home. We will transmit them your greetings.

We are looking forward to welcoming you soon.

The warmest regards,
Family holidays with Bahia Principe Hotels & Resorts
Nayma S. Amabiles
Grand Bahia Principe Coba
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Saint Louis, Missouri
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 7, 2013

We have been to the Rivera Maya before, but this was our best trip. The Grand Bahia is large with three resorts tied together. We stayed at the Coba resort. Ask for a map when you check in. . . you will need it.

We booked through Apple Vacations and they did a great job. Apparently, all people who book through Apple and stay at Coba resort are automatically in the Premier section of the resort with extra bonuses like robe, slippers, champagne and fruit in your room. We also were allowed to eat in the Premier buffet which was much cooler than the other buffet. The safe was also included at no charge. Nice surprise since Apple did not tell us this when we booked.

We had 2 rooms since there were 4 travelers and both rooms were great. Air conditioning worked fine and the daily maid service did a great job. We stayed in building 5 and had a short walk to the beach.

The buffets were good, typical buffet food. We liked the fact that you could eat at any of the 3 resorts and we did. We liked the buffet at the Tulum resort best because you had more of a breeze by the ocean. Since we stayed 7 days, we were allowed to book at 3 of the restaurants and choose Mikado (ask for show table), Le Gourmet and Don Pablo. All were good but make sure you reserve these before you go. We emailed Felix 2 weeks before we left and he responded within hours to confirm our reservations.

Getting around this resort was no problem. Trams came all the time and the staff was very willing to take you wherever you wanted to go. The staff was awesome and very friendly. Did not hear of any thefts at this resort like I have read on other resort reviews.

Pools were very clean but you have to get up very early to reserve a chair. We spent a lot of time in the quiet pool . Very relaxing and not crowed. Party pool was also fun, just a bit louder.
This resort seemed to attract families with kids. Did not see any rowdy behavior by drunk people.

Since my husband and daughter are scuba divers, they did 4 dives that were booked at Akumal dive shop at the Akumal public beach (not at the resort). The Akumal dive shop did a great job but ask for Condor. He has been there 23 years and was great. They did a night dive which was awesome. We choose this dive shop because we had been there 3 years ago. We did utilize the dive shop at the Coba resort for our 13 year old son to try diving at the pool. This was free and they did a good job.

The beach was nice and very long. Difficult to walk the entire length. Lots of chairs but may be hard to find one in the shade later in the day. However, if you go to the Akumal resort at the far end, there was always chairs in the shade and also a nice protected cove. We took bran cereal flakes from the breakfast buffet down to feed the fish and had hundreds of fish in minutes. A bar is also located in this area so it is the perfect place to go. Make sure to bring water shoes, suntan lotion and bug spray (though we did not experience many bugs) because it is much cheaper than buying at the resort.

Best part of the trip was going to the Akumal public beach about 3 miles from the resort. We had been there 3 years ago and snorkeled with the sea turtles. Lots of sea turtles and coral reefs with fish. Bring your own snorkel set from home and just follow the people in the water. AMAZING experience. There is a nice restaurant on the beach which serves very good food at decent prices. Great hamburgers and shakes. You can take a taxi from the resort to get there but we used the bus which costs $2 per person each way. The bus, which is actually a nice white van picks you up at the Hacienda restaurant and drops you off on the highway at Akumal. It is a quick 5 minute walk to get to the public beach. BEAUTIFUL BEACH! We saw turtles, stingrays, barracudas and lots of fish on the coral reefs.

We really enjoyed this resort and had good weather. It was hot but always a breeze by the ocean. The only complaint was that the buffets were too hot. We asked if there were plans to air condition the buffets and the resort said no.

Room Tip: All the rooms are the same inside. Building 5 was not too far from the quiet pool and about a 5 min...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, September 15, 2013
Dear Tripadvisor user,

Thank you very much for your detailed review. We are happy to read how beautiful your vacations were at Bahia Principe Hotels & Resorts.

We are amazed that your family had a week of full joy and was delighted by the beauty of the resort and the nature that surround it.

We would like to welcome you back soon.

Cordially,
Family holidays with Bahia Principe Hotels & Resorts
Nayma S. Amabiles
Grand Bahia Principe Coba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 5, 2013

We stayed here for our 1 year anniversary in October. It is a huge resort, with trollies taking you around the complex. Restaurants were good, but the good ones booked up quickly. There wasn't any air conditioning in the public areas which was a negative, and the ac in the room was regulated, and never really got cool, and it was HOT and humid the entire trip. Loved the pool/bar area. This resort is more for families than couples. Also, beware of the mosquitoes as they were HUGE and hungry. Overall, had a nice time.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, September 10, 2013
Dear Tripadvisor user,

Thank you very much for spending your valuable time writing your nice review. We are very grateful that you had shared your anniversary with us and enjoyed it.

All your suggestions are more than welcome. We have reviewed your comments with our team to introduce improvements.

We would like to welcome you soon

Best Regards,
Nayma S. Amabiles
Grand Bahia Principe Coba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Coba

Address: Playa Aventuras Akumal, Crtra. Xetumal - Cancun, Km 249, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Akumal
#4 Top resorts Hotel in Akumal
#5 Spa Hotel in Akumal
#6 Romantic Hotel in Akumal
#6 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Coba 3.5*
Number of rooms: 1044
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Also Known As:
Gran Bahia Principe Coba Akumal
Hotel Gran Bahia Principe
Bahia Principe Coba Mexico
Gran Bahia Coba
Gran Bahia Principe Resort Coba
Gran Bahia Principe Coba Hotel
Gran Principe
Gran Bahia Principe Mexico
Bahia Coba
Grand Bahia Principe Coba Riviera Maya/Akumal, Mexico

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