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“Already Looking Forward to Returning!” 5 of 5 stars
Review of Grand Bahia Principe Coba

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Grand Bahia Principe Coba
3.5 of 5 Resort (All-Inclusive)   |   Playa Aventuras Akumal, Crtra. Xetumal - Cancun, Km 249, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #5 of 21 hotels in Akumal
Calgary
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
34 helpful votes 34 helpful votes
“Already Looking Forward to Returning!”
5 of 5 stars Reviewed May 17, 2013

Our family of four (My husband, myself and our 2 children - ages 4 and 1), stayed for our second time at GBP Coba from May 6-16, 2013. This is our second trip here as we stayed for a week in January 2013 as well. The value is exceptional. There are just SO MANY positives. I'm not sure where to begin. We have traveled extensively and have been to several all-inclusive resorts with our children. This resort is definitely the best that we have been for families.

Waterpark -this is a new addition as they were building this when we stayed here in January. Our son probably spent 25 plus hours here during our 10 day stint. Lots of slides and water showers to keep the kids happy and entertained. The water was warm and clean. There was always someone cleaning and scrubbing the sides of the pool.

Beach - We spent a lot of time at Akumal Beach rather than Coba Beach. We liked both beaches equally, but we found that Akumal beach was quieter and easier to find a lounger under the shaded palapas. We also found that there were less people smoking on the Akumal side compared to Coba Beach. Not to say that will be your experience. We loved the beach. The water is crystal clear. The sand is white and powdery and clean. There were always lots of fish swimming about so that you could watch without snorkeling. I enjoyed the water aerobics on the Coba Beach side and there was always music playing and something entertaining going on. Akumal was a bit more on the quiet side. Both beaches were awesome for the kids. My four year old enjoyed swimming without his lifejacket as it was very shallow and the water was calm. My one year old daughter liked crawling in and out and digging in the sand.
We never took the tram (trains) at all to the beach and we have two young children and LOTS of equipment (lifejackets, floaties, sunscreen, towels, diapers, etc.) to tow along. So - the distance from the rooms or lobby to the beach was not even an issue. It's a beautiful walk with some shade along the way. We actually enjoyed walking as much as we did. With all of the great food and yummy drinks that we were consuming, the walking offered us some exercise.

Rooms- We stayed in room 32732. It is a corner room with a view of both sides of the building from the balcony. We LOVED this location. After visiting in January, we actually requested to be in this general area as it was so quiet, yet close to the snack bar and lobby as well as close to the quiet pool. We checked in through the Premier as it was our second visit. We were so, so very impressed with the check in process. We didn't wait in line at all. The bellman had our bags to our room in a couple short minutes after arriving at our room. He took the time to tell us what amenities were close by and asked if we had questions. A bed was made up for our son as well when we arrived.
The room was clean, cool and well stocked with drinks and snacks in the mini-bar. Each day after our room was cleaned, we were greeted with a new towel animal - a snail, a peacock, an elephant, a swan, a person.... our children loved them.
I am shocked that people complain about the humid smell -- you are in Mexico!!! It is humid there!!! Really?!?!? I think the staff does an amazing job working so hard to keep the mustiness smell minimal.
Our bed was not hard at all, as many reviewers claim. We slept comfortably every night and only woke when our mini human alarm clocks woke us.

Food - The Coba buffet is probably the best if you have children. They really cater to the little ones by offering so many kid-friendly options, such as - peanut butter sandwiches, chicken nuggets, French fries, hot dogs, chicken burgers and a big selection of hard and soft ice cream. We ate most of our supper meals at the Coba buffet and always found something delicious and different to eat. We really enjoyed eating at the Akumal Buffet only because we could get a table for four by the huge open windows and we could feel the ocan breeze while eating. Whereas Coba buffet only had two seated tables near the windows. We ate most of our breakfast meals at the Premier buffet - which we didn't even know existed when we stayed at this resort in January during our first visit. We preferred breakfast here because it is a smaller buffet and a lot less busy. The service was exceptional at every place that we ate. We needed a high chair each time and we rarely waited for a clean highchair to be brought to us. We loved the cappuccinos and ordered them with breakfast each day. We ate most of our lunches at the snack bars. We liked Casita only because it was so much less busy than the Pisces and there were a lot fewer smokers. We also enjoyed eating at the Akumal snack bar on the beach. We took advantage of the 24 hour snack bar (Casita) and ordered pizza, French fries, ribs and chicken nuggets late at night. Everything was made fresh and quickly.
We ate at only one a la carte restaurant - Le Grand Tortuga. It was AMAZING! We would have loved to eat here more than once... but we only made one reservation on the night before we went home. Usually with the children, the buffet is easier as a la carte restaurants tend to take too long for the kids to sit. We did not wait at all at this restaurant. We were seated and were given our drinks and our appetizer immediately. We then started on the salad bar. After we were done with the salad bar, we were given a red and a green card. When the green card is laying out, it tells the server to bring you your meat. When you turn it to the red card, it tells the server that you have had enough and you are ready for dessert. The first meat was roast chicken, followed by bacon wrapped sirloin, turkey breast, beef ribs, Brazilian sausage, prime rib and roast beef. It was absolutely delicious! We ate constantly and enjoyed every bite.

Mini Club - The kids club was awesome for our 4 year old. He enjoyed going for an hour or so a day. He often wanted to stay longer as they were always doing fun activities. Jemica and Olivia loved the kids and greeted our son with hug and kisses each visit.

Other notes - We loved that this resort always had fresh fruit out to grab at every lobby. green and red apples, bananas, plums and oranges were always available. Our kids always had something healthy to munch on.
The fitness centre is clean and cool and there is a lot of variety for cardio and strength.
We liked that the bar in the Coba lobby had speciality coffees each morning.
The staff at this resort were incredibly friendly, helpful and genuinely wanted to make you happy. We were really happy with everyone that we came in contact with.
We noticed that there was always someone cleaning something. The grounds are immaculately kept and the staff work so hard. There were always people caring for the grounds, washing windows, tables, trash cans, signs, floors, etc. Just to explain how clean this resort actually was -- my little girl crawled constantly around the lobby and her knees were never dirty.
Yes, this is a large resort, but once you get to know it, you will find what you like and you can easily figure it out and get from one place to another without even having to take the trams. We only took the trams when we wanted to go to Tulum - which was a bit far.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, May 19, 2013
Dear "CalgaryBunny",

We would like to express how much we appreciate that you had choose in your 2 previous visit to the Riviera Maya our resort for your family holidays. For the Grand Bahia Principe Family, the main objective is to make the holidays of our little guest and their parents incredible.

It is a delight to read that you and your family were pleased with the waterpark, the activities, the miniclub, the facilities but particularly the hospitality of our team, Jimena and Olivia will be very happy to know that you remember them.

We are looking forward for your 3Th visit to your Mexican friends here in the Mexican Caribbean,

Best Regards,

Ilse Saldaña
Public Relations
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  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 17, 2013 via mobile

Could not fault the staff at the hotel GBP Coba, always friendly, knowledgeable and genuinely happy to help you out. The hotel and grounds are kept to an exceptionally high standard and everyone working there seemed to want to maintain that, working non stop. There was a great selection of restaurants to choose from over the three complexes, our favourites being the Tequila Mexican restaurant, Tortuga Brazilian restaurant and Don Pablo's gourmet. The entertainment team were great and had activities and shows to suit all and it was good to have separate pools so that the adults could relax and have some peace and quiet whilst the kids pool had some fantastic slides and equipment (monitored) for them to enjoy. Great travel service in and amongst the hotel and complexes, lovely beach, again kept immaculately clean. Went on a Coba Mayan excursion to the Mayan ruins and also into the jungle to meet local Mayans, eat with them, dis sone canoeing, zip lining and rappelled 60ft into a cenote (underground natural water hole - like a sink hole) absolutely amazing, would do it again tomorrow.Would definitely recommend the Riviera Maya to others looking to visit Mexico and wanting to stay outside of the busy more developed Cancun areas.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, May 20, 2013
Dear K-ROW84,

We appreciate that you take part of your time share with us and the online community your experience here in the Grand Bahia Principe Coba, it is a delight to know that you enjoyed the surroundings, facilities, activities and services. We hope to have the opportunity to welcome you back here in your new Mexican Home.

Best Regards,

Ilse Saldaña
Public Relations
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Liverpool, England.
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 17, 2013

This place is amazing... Wonderful choice of restaurants in the resort and great bars to enjoy...
My view on the place is a little paradise village all in one and fantastic value for money. Cant go wrong and great holiday all round.

Room Tip: Try get a room by the pool / reception as this place is massive... !!!
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Ejecutiva de Relaciones Publicas at Grand Bahia Principe Coba, responded to this review, May 18, 2013
Dear TheHumanTorch34,

First of all, we would like to thank you for taking the time to answer to our survey.

We are grateful for your beautiful comments. Our main aim is to provide the best vacation to all our guests, and we are very happy to see that we did it with you.

We are already looking forward to welcome you here, in Gran Bahia Principe Coba.

Kind Regards,

Ilse Saldaña,
Public Relations
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Oliveira do Hospital, Portugal
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 16, 2013

We have stayed one week in Coba and a second week in Akumal. Our junior suite in Coba had a terrible humidity smell and there were some insects in the balconybut they immediately cleaned it and tried to change the smell ( not much indeed); anyway the room was nice, the bed xlarge and we had some amenities in the room; at first we used the little trains to come and go to the different spots but soon discovered the right ways to go on foot to the lobby, pool, some restaurants except to the beach ( a bit longer to go i n the sun ). The food in the main restaurant was like many other international hotel rtestaurants; fruit wasgood and varied and drin ks alot, but neither my husband nor me drink much. The gardens, pools etc offer you a nice atmosphre to relax, what we really did.

Room Tip: Try to get a room without that humidity smell..
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Ejecutiva de Relaciones Publicas at Grand Bahia Principe Coba, responded to this review, May 17, 2013
Dear Isabel G,

We appreciate that you took part of your time to share your experience in our Resort. It is very important for us because our guests are the best supervisor that we have.

Regarding the inconveniente that you had in your room with the humidity, I would like to share with you that it is a reality we have to face in some of our rooms, it goes up and down depending on the season or the weather, it is a natural issue in all along the Riviera Maya and our Housekeeping and Maintenance Department do their very best to fight it day by day.

We are expecting to welcome you soon here in any of our hotels here in the Mexican Caribbean.

Kind Regards,

Ilse Saldaña
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 16, 2013

I have been to this All-Inclusive Resort twice, and must say it is a great value. It's about an hour trip from the Cancun airport. The grounds and staff are lovely and the rooms are very clean and comfy. The pools are beautiful, though the swim up bar can get a bit crowded.

In addition to Coba, you have access to the sister resorts, Akumal and Tulum. The beach is a short tram ride to the Akumal resort and is gorgeous; I especially enjoyed the little lagoon, which gives the feeling of seclusion.

My only gripe with this place is the food. Not that it's bad; just repetitive. If you're a wine person, you will be disappointed with both the red and white options offered with the all inclusive package. The other drinks are very good; I especially recommend the Sombrero.

I was especially impressed with the staff; from the host and hostess at check in, to the tram drivers, and even the gardeners, everyone goes above and beyond to make your stay a pleasant one. All in all, great vacation.

Room Tip: This is an eco-conscious hotel, so the A/C is set to turn off if the doors are open. My friend and...
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  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Ejecutiva de Relaciones Publicas at Grand Bahia Principe Coba, responded to this review, May 18, 2013
Dear JEdge14,

It is very kind of you to take part of your valuable time to share in tripadvisor your experiences here in the Grand Bahía Príncipe Riviera Maya.

Your comments are a very important motivation for the great family that composes the Grand Bahía Príncipe Coba. We will enlighten to our personnel of your pleasure for their kindness services.

Kind Regards from your Mexican Home,

Ilse Saldaña
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisboa
1 review
5 of 5 stars Reviewed May 16, 2013

The eco-resort Grand Bahia Principe is a great place to stay during your holidays. I chose coba for 2 weeks but I try the services at Akumal Premier and Akumal and all we very good.
I am very exigent with food and, as Portuguese, I am used with one of the best food in the world, the Portuguese. I have no complaint with food in the resort, nor in buffets, nor in restaurants. I only didn't like the food at the restaurant Seafood. The food was ordinary and the wine was warm. Mexican restaurant, and gourmet restaurants all were of an excepcional quality. Neverthless, usually the service takes to much time.
A desapointment was the absence of mexican music or litterature to be bought!
I must thank the services of Gustavo Martos, at Public Relations of Akumal, Deisy at Akumal Premier, Fernando at Akumal buffet and Manuel my house keeper!

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Ejecutiva de Relaciones Publicas at Grand Bahia Principe Coba, responded to this review, May 17, 2013
Dear Isabel M,

Thank you for making us participants of your general impression. Your feed back is welcome and valued. Have no doubt that we will review each one of them and work to improve as much as we can.

With pleasure we will communicate your nice comments towards Gustavo, Daisy, Fernando and Manuel.

Expecting to have the opportunity to receive you again in one of our hotels to be able to offer you a more agreeable experience

Kind Regards,

Ilse Saldaña
Ejecutiva Relaciones Publicas RS
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Mississauga, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 16, 2013

We went November 2011 (my fiance at the time, now my husband) and had the best time. I am writing about this two years later because I'm still thinking about how great it was and how I'd like to go back some day.

The hotel rooms were huge, clean and beautiful. The beach being a bit of a walk was a concern at first, but it was not a problem at all in the end- there were plenty of shuttles taking you there quite often and the grounds were fabulous. I preferred the Coba to the Akumal and Tulum grounds hands down. The other hotels were ok but the Coba was the most impressive and new.

The buffet was GREAT and surpassed my expectations- I'd say even better than some of the a la carte. The entertainment was fun! Chico was so hilarious and thought he brought a great touch to the entertainment. The pool parties with the balloons inspired me and my husband to have balloons at our wedding one year later- was a hit at the wedding as well as at the pools.

Some things to keep in mind (but wouldn't keep me from coming back):

- the airport is pretty far. You will be the last one to get off the bus and if you get there late like we did, you will be in a huge line and wait a while to get checked in.

- although there is some funny entertainment, I'd like some more Chico and parties because it's nice to have a reason to stay up at night if you're a young couple.

Again, the above noted comments are just notes and would not prevent me from coming back. I'd go back in a heart beat!

Oh and a tip- take the taxi across the street to go to the ruins- it's much cheaper and you can do this yourself. We went to Tulum and it was a great little trip and we didn't have to stick with any tours or stay for longer than we wanted to.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Ejecutiva de Relaciones Publicas at Grand Bahia Principe Coba, responded to this review, May 17, 2013
Dear Jarzy93

We are grateful for your beautiful comments. Our aim is to be able to obtain the maximum satisfaction of all our clients. It makes us happy to see that we did it with you and you are still thinking of your stay here, in Gran Bahia principe Coba.

We hope to welcome you again soon and please be sure that we will transmit your best words to our entertainment team.

Yours faithfully

Ilse Saldaña
Executive Public Relations SN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Coba

Address: Playa Aventuras Akumal, Crtra. Xetumal - Cancun, Km 249, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Akumal
#5 Business Hotel in Akumal
#5 Spa Hotel in Akumal
#5 Romantic Hotel in Akumal
#6 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Coba 3.5*
Reservation Options:
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Also Known As:
Gran Bahia Principe Coba Akumal
Hotel Gran Bahia Principe
Bahia Principe Coba Mexico
Gran Bahia Coba
Gran Bahia Principe Resort Coba
Gran Bahia Principe Coba Hotel
Gran Principe
Gran Bahia Principe Mexico
Bahia Coba
Grand Bahia Principe Coba Riviera Maya/Akumal, Mexico

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