We stayed at Coba from May 7th - May 14th.
Drive from the airport: 1 hour 20 minutes.
Check in: no line up, very fast, but we asked several times about a mattress topper and never recieved one.
Room: We stayed in section 3 which was perfect. It was close to everything. Steps away from 2 pools and 2 snack bars...5 minute walk to the lobby and most restaurants, and about a 7 minute walk to the beach (which is the closest you can get at Coba). We walked most of the time, but the shuttles came constantly and would take you to the beach, restaurants, lobby, your room...etc, and you only had to wait a couple minutes for them. The most we waited was 2 minutes or so.
The room was very big and clean. The bed was a little hard, but we actually had no problem with it as it was still very comfy. The rooms can be a little dark, which isn't an issue, but I did bring a stand up make up mirror so that I could do my make up outside in the natural light. The bathroom was very big and beautiful. We loved the shower.
Food: We ate at the Mexican, Japanese, and Italian restaurants and really enjoyed them. The buffets were very good also. The buffets have kids sections with more kid friendly food like peanut butter sandwiches, chicken fingers, fries, burgers, pasta etc. and the icecream was always delicious!
Beach: We spent most of our time at the Coba beach, which is said to be the nicest. There were always lots of chairs, but it was hard to find areas with shade. People do get up early to reserve these chairs, and we didn't usually get to the beach until about 10. There are tons of fish everywhere of all different sizes and colors...so bring your goggles.
Pools: We had no issues finding chairs at the pools either. We spent most of our time at the quieter pools, but all of the pools were very nice. The small pools were really warm, and all of the pools had jacuzzi sections.
Service: I wasn't overly impressed with the service compared to other resorts I have been to. It was hard to get an answer out of anyone, and no one seemed overly interested in helping when you had a question. It wasn't a big issue though. Just remember, you're in a different country...don't expect everything to be like it is at home.
The Hacienda has a party every Thursday night that costs $15 to get into. There is an outdoors sports bar in the Hacienda that is a fun place to watch sports, but it is not all inclusive, and you have to order something if you want to sit there. Coronas were only $3 though so it wasn't a big deal.
There are tons of shops at the Hacienda and it is definitly worth checking out. The shuttle takes you to it from the lobby.
If you want to go to Playa Del Carmen, or any other places that are not part of an excursion, get the Collectivo...DONT WASTE YOUR MONEY ON CABS! The collectivo cost us $3 each to go to Playa, and a cab would have cost $35. You get the shuttle to the end of the resort (the Hacienda) and there are little bus stop type spots that you can wait at on the main road. The collectivos are just big white vans...not busses, so make sure you know what you are looking for, because when you see one coming, you have to wave at them so they know you want to be picked up. They come by quite frequently...every few minutes. You shouldn't have to wait more than 10 minutes. It was a very easy process and can save you a lot of money. You can even take the collectivo to the different parks/senotes/catamarans...etc and just pay for your admission once you get there. It is cheaper than booking an excursion that includes transportaiton, and you can also do things on your own schedule instead of having specific pick up and drop off times.
Overall we really enjoyed the resort and would love to return sometime with our 2 young children (one on the way). The resort is amazing for families with young children. There were sooo many kids there and they were all having a blast. Our only regret is that we did not bring out 2 year old. He would have loved the kids pool with all the fun slides, and all the yummy kid friendly food.
If you're looking for a fun family friendly clean resort, this is the place to go.
Sections 1 and 2 are close to everything.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 18, 2013
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We feel very honor that you and your husband choose Grand Bahia Principe Coba for the celebration of your anniversary. It is a delight to to know that you enjoyed our installations and services. We are very sure that your children will love our water park and the kids activities.
All comments and observations of our guest are an important to tool as we look for excellency every day, we will transmit your to all our crew members to work harder. Thank your very much for your feedback.
Congratulations on the new family member, we hope to welcome you and your children for an excellent family holidays.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.