We just got back from a week at GBP Coba and enjoyed our trip. I wouldn't say its the best nor the worst place we've been.
The Good : The staff, grounds, rooms, buildings, bars, pools are all excellent.
Average : food at buffet and a la carte restaurants are average, but remembering the thousands of people they're serving, they do a good job. Dont expect filet mignon or lobster here. The front desk staff do need to be trained a bit better as well.
The Bad : Beach is over 1 km from most rooms, so dont forget anything or want to go to bathroom, its a long way back. The size of the 3 hotels is massive, takes forever to get around. If you're a beach lover, this isn't the place for you, artificial walls to break the waves are approx 40 ft out to form little pools of water, like wading pools, 3 ft high, so you cant go out much, great for kids and elderly people i guess. 1st resort i've been to in past 10 years that charges for deposit box !
Also, had a sore ear from swimming in pool, no problem, but Doctor's visit was $260 (ouch !), guess they know people have insurance.
Absolutely no advantage of Golden Club except you're guaranteed not to have your room near the highway. The bus from airport went direct for everyone at our hotel. You get an extra a la carte, but again, not gourmet food here, so do you need to pay extra?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 1, 2013
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Reviews like yours help us to keep focus on costumer satisfaction and fulfillment of our hotel standards, we are very sorry that we could not approach all your expectations, although your were pleased with the kindness and esprit of service of all the members of the Grand Bahia Principe Coba family.
We have discussed the points and suggestions that you remark with all our Departments but particularly our Food&Beverage and Front Desk Managers, to reinforce the services as we are always looking for excellency.
With regards to the incident that your experienced, we want to inform you that we have a strict control from this case in particular; we have a sever daily control of chlorine and Ph of the swimming pools, besides the control of water risks of common use of hydraulic network, spa and Jacuzzis. The measures for preventing, health and preventive maintenance are based on the recommendations of the WHO (World Health Organization) and the FTO (Federation of Tour operators), National Swimming Pool Foundation and legally stipulated in who certifies us as an establishment with healthy and safe pools.
Certainly all kind of factors may be causing this type of infection such as warm climates, flight pressure, time spent in water, allergies and others, we have also sent your comments to the medical center that provides service in our complex.
Once again thank you for your time and comments, hoping to have a second opportunity in a near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.