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“Not Bad” 3 of 5 stars
Review of Grand Bahia Principe Coba

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Grand Bahia Principe Coba
3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal - Cancun Km 250. Mexico, Akumal 77760, Mexico   |  
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Hotel amenities
Special Offer
Special Summer Sales
Ranked #9 of 20 Hotels in Akumal
Certificate of Excellence
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Not Bad”
3 of 5 stars Reviewed March 25, 2013

We just got back from a week at GBP Coba and enjoyed our trip. I wouldn't say its the best nor the worst place we've been.

The Good : The staff, grounds, rooms, buildings, bars, pools are all excellent.

Average : food at buffet and a la carte restaurants are average, but remembering the thousands of people they're serving, they do a good job. Dont expect filet mignon or lobster here. The front desk staff do need to be trained a bit better as well.

The Bad : Beach is over 1 km from most rooms, so dont forget anything or want to go to bathroom, its a long way back. The size of the 3 hotels is massive, takes forever to get around. If you're a beach lover, this isn't the place for you, artificial walls to break the waves are approx 40 ft out to form little pools of water, like wading pools, 3 ft high, so you cant go out much, great for kids and elderly people i guess. 1st resort i've been to in past 10 years that charges for deposit box !

Also, had a sore ear from swimming in pool, no problem, but Doctor's visit was $260 (ouch !), guess they know people have insurance.

Absolutely no advantage of Golden Club except you're guaranteed not to have your room near the highway. The bus from airport went direct for everyone at our hotel. You get an extra a la carte, but again, not gourmet food here, so do you need to pay extra?

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, April 1, 2013
Dear mppp7676,

Reviews like yours help us to keep focus on costumer satisfaction and fulfillment of our hotel standards, we are very sorry that we could not approach all your expectations, although your were pleased with the kindness and esprit of service of all the members of the Grand Bahia Principe Coba family.

We have discussed the points and suggestions that you remark with all our Departments but particularly our Food&Beverage and Front Desk Managers, to reinforce the services as we are always looking for excellency.

With regards to the incident that your experienced, we want to inform you that we have a strict control from this case in particular; we have a sever daily control of chlorine and Ph of the swimming pools, besides the control of water risks of common use of hydraulic network, spa and Jacuzzis. The measures for preventing, health and preventive maintenance are based on the recommendations of the WHO (World Health Organization) and the FTO (Federation of Tour operators), National Swimming Pool Foundation and legally stipulated in who certifies us as an establishment with healthy and safe pools.

Certainly all kind of factors may be causing this type of infection such as warm climates, flight pressure, time spent in water, allergies and others, we have also sent your comments to the medical center that provides service in our complex.

Once again thank you for your time and comments, hoping to have a second opportunity in a near future.

Sincerely,

Ilse Saldaña
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 25, 2013

My husband and I just returned from the Coba and we had a great time. The resort is beautiful and spotlessly clean. It is large but easy to navigate after the first day. Trolleys take you the farther out ends of the resort. Yes the chair game goes on at the pools but we went to the pool at the Tulum portion of the property and found chairs easily and we were close to the beach too. The ala cartes were ok. We loved Arlequin at Akumal property. The only negative were the rude guests. Lots of pushy travelers at this resort which of course has nothing to do with the resort itself. Just very surprising.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, March 28, 2013
Dear lovemxOhio,

I would like to thank you for sharing your nice words with us and future travelers, it is a delight to know that you and your husband took the opportunity to use the facilities of the three hotels of the complex. Your comments about the performs of our services and the cleanness of our installations do that our work is worth it, we will be very happy to welcome you and your husband back here in the Grand Bahia Principe Coba.

Yours faithfully,

Ilse Saldaña
Public Relations
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1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 25, 2013

My wife and I love to spend some alone time when we can....have been to Cancun area several times. Bahia Principe was much needed, and was above our expectations for the price. Our best experience in Mexico yet!!! Can't wait to go back. When we do, it will be Bahia Principe!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, March 27, 2013
Dear Samandscotty,

We really appreciate that you take the time to share us your experience during your stay here in the Grand Bahia Principe Coba, we would like to thank you and your wife for choosing our resort for your recent holidays. It is a pleasure to read that you were pleased with our installations and services, we hope we can repeat this wonderful experience in the near future.

Kind Regards from the Mexican Caribbean,

Ilse Saldaña
Public Relations
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Ignace, Ontario, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 24, 2013

A really well run resort. Beautiful surroundings, great staff, clean, great drinks!!! (especially the pina coladas and daiquiris) etc. My parents and I stayed at the resort from March 16 to March 23. I would definitely recommend this resort to friends and family. The only two issues we had was there was not enough lounge chairs by the pools or at the beach. On vacation I like to sleep in a little and then go for breakfast before hitting the beach or lounging around the pool. By 9:30a.m. there was absolutely no lounge chairs. 1/4 of the chairs were empty but people left towels and rocks on the chairs to save their spots. Many did not come back for hours while people had wait and place towels on the ground or bring out chairs from their rooms. I realize that I went during peak season; however, I don't want to wait hours for a place to sit. The food was quite good, especially the Japanese, Seafood, and French restaurants. The buffet was good but you often had to wait as food went quickly and there were often empty or rear empty trays. If you waited 15-20 mins they would eventually be refilled but again the food went quickly. If you eat at the buffet make sure you should sit at Joana Maria's section. She is an absolutely amazing waitress. We always made sure she waited on us. Overall great trip!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, March 27, 2013
Dear Laura L,

First of all thank you for trusting Grand Bahia Principe Coba and choosing us to enjoy your holidays. We are very happy that you appreciated the service and personal attention of Juana Maria, she will be very happy to know that you remember her.

The comments and suggestions we receive from our guests are very important to maintain the quality of the services in our Resort, we will review your observations with our Food&Beverage Manager and the Hotel Management, as we are always working to reach excellence.

Once again thank you for your time and comments, kind Regards from the Mexican Caribbean.

Ilse Saldaña
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Wilmington, Pennsylvania
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 24, 2013

My wife and I and our 2 adult sons ages 23 and 21 just finished our 3rd trip to GBP Coba.We had an "Amazing" vacation. Our rooms were perfect with the new flat screen tvs. The new Kids water park is a Fantastic addition to an already amazing family resort. Thank you to Andeina Lobo Sandrea, Felix,Sergio, and Tony "Miami" and all of the staff at GBP Coba for all that you did to make our vacation Special. The rooms were spotless, the food and its many choice of restaurants were excellent, along with the wait staff!! The resort is Beautiful and the grounds are incredible. We like all of the individual villas instead of a big hotel building so much to see. From the moment you arrive they are catering to your every need, With a welcome drink and smiling faces everywhere. Thank you again to all of the staff at our home in Riviera Maya We are already planning our 4th trip to Grand Bahia Principe Coba, See you soon!!!!

Room Tip: Pack a carry on with swim suits and flip flops in case you arrive before your room is ready. You don...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, March 28, 2013
Dear keithlpalladino,

As always it is a delight to read your nice comments, thank you for sharing with us your recent experience here in the Grand Bahia Principe Coba, your home in the Mexican Caribbean. We are very happy that once again you and your family were pleased with your holidays with us, it will be a pleasure to forward your nice words to all the members that are part of our great team, particularly Andeina , Felix,Sergio, and Tony Miami.

It will be an honor to welcome you back for your 4Th visit,


Yours faithfully

Ilse Saldaña
Public Relations
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Des Moines, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 24, 2013

my sister and I had a fantastic time here; pool hopping, riding the golf carts, walking around getting lost... it was all fun. not the place you want to go if you want to get wasted and not remember who you talked to last night, but the perfect place to go and have a drink by the pool or beach and watch some silly dancing at night. we went on a mayan adventure with olympus tours, and had fun zip lining, rappelling, and climbing the pyramids. a great place to go!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, March 28, 2013
Dear "apusillo",

First of all we really value that you decide to visit the Grand Bahia Principe Coba. Thank you for sharing your experience and pictures taken during your recent visit to us, our goal is to make all our guest happy and we are very content that you have a fun, relaxing holiday here in the Riviera Maya. Expecting to have the opportunity to receive you and your sister again,

Kind Regards,

Ilse Saldaña
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 24, 2013

My husband and I just returned home from the Bahia Principe Coba where we stayed from March 17-24 and are sad to be home. This resort is amazing and would return tomorrow. The grounds are beautiful, and the rooms are also. The food and drinks were wonderful. We ate at 4 ala carte, Le Gourmet, Dom Pablo, Mikado and Portofino, and all were amazing. We have been to the Bahia Principe 10 times (different locations) and my husband and I have decided that this one is our favourite. Some of our favourite staff were Zaciaras in the Cozumel buffet, Salucia and Estele from the Daiquiri bar, Laureano and Rene from the Hibiscus pool bar and Ruben the person that kept our room spotless.
We felt so well looked after at this resort that we really didn't want to leave. You could tell that this resort was not only well managed but they take care in who they hire. We had the good fortune of meeting some of the management team such as Felix Schiokat and Melitza Freites not because we had any problems but because these people believe in getting out and meeting the guests. They take great pride in their resort and it shows.
Looking forward to the next visit.
Elizabeth from Hamilton Ontario

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, March 27, 2013
Dear Mrs. Elizabeth,

On behalf of the Grand Bahia Principe Coba team , we would like to thank you for posting your review of your recent visit to the Riviera Maya, we feel very honor that from all the Hotels and Resort from our chain you choose us as your favorite.

One of our main aims is to get the full satisfaction of all our guest and to provide them an unforgettable vacation, we are very happy to know that with you and your husband, we approach our goal and we will forward your pleasant words to all the members of our staff that make this possible, particularly Zacarias, Salucia, Estela, Laureano, Rene, Ruben, Felix and Melitza.

We are looking forward to welcome you again here in your New Mexican home, please do not hesitate in contact in us before your next visit,

Kind Regards,

Ilse Saldaña
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Coba

Address: Carretera Chetumal - Cancun Km 250. Mexico, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Casino Hotel in Akumal
#6 Top resorts Hotel in Akumal
#7 On the Beach Hotel in Akumal
#7 Spa Hotel in Akumal
#8 Family Hotel in Akumal
#8 Romantic Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Coba 3.5*
Number of rooms: 1080
Official Description (provided by the hotel):
Facilities and services 2 lake-style pools 3 Jacuzzis Large sun terrace and gardens with sun umbrellas and loungers Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, basketball court, bicycles Motorised sports (additional charge) Water activity centre Entertainment amphitheatre WiFi access in the lobby (1h per day free of charge) Buffet restaurant 4 a la carte restaurants 7 Bars 2 Snack bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco Rooms 1080 rooms including 4 types: Superior Junior Suite, Club Golden Junior Suite, Family Junior Suite and Master Family Suite. Room facilities: Two full size beds or a king size bed Sitting area with sofa Fully-equipped bathroom with hydromassage bath tub, shower, wash basin, magnifying mirror and hair dryer Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar Coffee-making facilities Safe (additional charge) Ironing set Terrace Wifi Family Junior Suites and Master Family Suites the perfect choice for families, including: All the facilities and services of a Junior Suite Bathrobes and slippers for all the family for use during your stay Children's bath kit Welcome basket with sweets Mini-bar with juices, shakes, milk and soft drinks for children Two fully independent connecting rooms (Master Family Suites) Club Golden Junior Suites Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with daytime activities Evening Mini Disco Bahia Scouts Water Park Teen's Club (11 - 16 years) Baby Station Other services On-site miniature railway providing access to all facilities Medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Gran Bahia Principe Coba Akumal
Hotel Gran Bahia Principe
Bahia Principe Coba Mexico
Gran Bahia Coba
Gran Bahia Principe Resort Coba
Gran Bahia Principe Coba Hotel
Gran Principe
Gran Bahia Principe Mexico
Bahia Coba
Grand Bahia Principe Coba Riviera Maya/Akumal, Mexico

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