My husband and I stayed at the Principe Coba from March 13-21. This was our first trip to Mexico and must say the trip was absolutely wonderful. The service and staff are incredible. Everyone was so friendly and helpful. When we arrived, we were given a nice cold drink which was delicious and appreciated! On our first night there we were given a room on the first floor, which I did not want. The room was nice and clean, I just preferred to be on the 2nd or 3rd floor for more privacy on the deck etc. We immediately went to the front desk and requested to be moved to another room and were told they were full and could not make the change until the next day. That was perfectly fine and we were both so exhausted by then that it was okay with us. We were transferred to a different complex on the 2nd floor the next day and were quite happy with this change. So after getting settled in new room we made our way to the pool. On our way we stopped to pick up our towels. We were given 2 tickets for 2 towels. After picking up what we thought were both towels, we proceeded to the pool area and once there we realized that we were only given 1 towel. We just wanted to relax for a bit in the sun so decided to go back to towel guy after to get another towel. MISTAKE! After trying to explain that we were only given 1 towel instead of 2 towels, the guy acted like he could not understand us and was unable to give us another towel without having a ticket. Ugh. So off we went to the front desk explaining what happened and they were kind enough to give us another ticket to get our other towel. We are not sure if this towel was billed to our room or not but I guess we will find out later! Anyway, these were truly small issues and our own fault for not double checking before we left the towel area. After these small issues it was all great from there. This resort is very large but also very beautiful and well kept. The grounds are immaculate and the staff works hard to keep everything clean. We were a bit confused the first couple of days figuring out where everything was but they have trollies/carts that will pick you up and take you anywhere you want to go. Again, the drivers are all so friendly and will stop and ask if you need a lift. After a couple days we were able to figure things out. We spent our days at the jacuzzi pool everyday. We really enjoyed that spot because it was quiet (no kids) and right beside the snack bar, washroom and bar. Perfect location for us. As for the food, we loved it. The buffet was fantastic and always had a good variety of yummy choices. Again, the staff couldn't do enough for us. We went to 2 al la carte dinners. Mediterrainian and Italian. Both of these dinners were great! We have been to Dominican and Cuba where the al la cartes were terrible. We were pleasantly surprised at how good the food was at this resort. We honestly enjoyed every single meal we had during our stay. Our weather was beautiful. Only 1 afternoon we had some rain which is no big deal when you're sitting by the pool at a beautiful resort enjoying a delicious Pina Colada! We would highly recommend this resort to anyone. You will not be disappointed! We went on this trip to have a break and relax which is exactly what we did. Almost forgot...we went to the Michael Jackson show during our stay. Great performance!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It was an honor for us welcomed you and your husband for your first holiday in the Mexican Caribbean, we are very pleased to read about your satisfaction for the services, facilities and kindness of the staff, your comments will help us to maintain and improve the quality of our service, we already discussed the incident that you report with towel exchange and taken the necessary steps to avoid this from happening again, we hope to have the opportunity to welcome you and your husband again soon here in the Grand Bahia Principe Coba.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.