This resort is lovely. The rooms are clean and spacious, the service has been great, the grounds are beautifully maintained, the food is plentiful, there is free wifi in the lobbies, great shuttle services around the resorts...I could go on and on. There are a few things I am kind of stuck on though, that I actually think may be deal breakers for me.
First is the location. If you are someone who truly just likes to come and stay on the resort, then this resort is perfect for you. I am not one of these people. I have gone into playa del carmen twice during this two week vacation. It's approximately 30 minutes driving at a fairly fast speed to get there. While I am quite comfortable taking Collectivo during the day, I am not at all comfortable taking it at night. The cost to take Collectivo (a van shuttle service that the locals use on the highway) to playa is between 35-40 pesos....no prob. The cost to take a taxi to or from playa is anywhere from $24-35 US depending on how well you barter. This, I find annoying. The hotel doesn't offer any sort of shuttle service to Playa del Carmen. I'm guessing it just has to do with the distance.
The second thing is this...the food. When staying in coba, you are able to use any of the restaurants in coba, akumal, or tulum...including a la cartes. This is awesome! The only problem is this. There are probably anywhere between 4-6 buffet restaurants between the three resorts, but they ALL serve the exact same food every single day for both lunch and supper. For example, if you go to the buffet at tulum for lunch on tuesday, they will have the exact same selection of food, as if you go to the coba buffet for supper on saturday. So if you're here for a week, it's probably completely fine, but I've now been here for ten days and I'm struggling to want to go and eat meals, yet I still have four days left and there's nowhere nearby to go off the resort to get something.
The third thing is that there are no serving staff at any of the pools or on the beach. While, I can completely appreciate that this is a luxury, when I am paying to stay in a five star resort, I really want luxury.
My next point is that even though I have come here with family, I am booked single occupancy in my room. I paid nearly $700 for single supplement to stay in this resort for two weeks. I find that incredibly frustrating and difficult to justify. Too years ago, I paid maybe $450 for two weeks and last year I paid $275 for one week. So I have had a difficult time swallowing the extra $700 paid out. I can understand that perhaps I am taking a room up when there could be two or more people in it paying double, but at the same time, that room could potentially sit empty. Oh well, nature of the beast I guess.
The last thing is the evening entertainment. The entertainment staff are amazing!!! They work from the early morning until late at night when all of the shows are over and I am pretty sure they only get one day off per week. They are awesome for sure...no doubt about that. Where I am feeling disappointed is in that fact that ALL of the bars on your actual resort are closed by 1130pm. So yes, you can take the shuttle to the Hacienda don Isabel (which is still on the property, but quite a distance away) and watch the band that plays each night from about 1030pm-1200am, after which the disco opens. I just found myself ending up in my room earlier than I really would have liked because I didn't want to bother going all the way to the hacienda. I would have just liked to have chilled on my resort nearby and had a few drinks and laughs on a patio. I still wonder if they designed it this way to keep the resort quiet after 1130pm for the guests, but for some people, it's inconvenient. And usually I like to go to the disco and dance, but the DJ here plays a lot of techno. I know my younger brothers love this stuff, but many of us in our 30's don't really have the same appreciation for it!
Don't get me wrong, I know it seems like I have mostly just complained here, but that's not my intention. There are a lot of really great things about this resort. I have enjoyed myself. I'm just not sure if the positives outweigh the negatives for me.