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“Fabulous Resort!” 5 of 5 stars
Review of Grand Bahia Principe Coba

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Grand Bahia Principe Coba
3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal - Cancun Km 250. Mexico, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #5 of 20 Hotels in Akumal
Saskatoon, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
50 helpful votes 50 helpful votes
“Fabulous Resort!”
5 of 5 stars Reviewed January 1, 2013

My husband and I travelled to this resort in Dec 2012 and had a fabulous time. The resort was fantastic! It was quite a ways from the airport but we were expecting the long drive so picked up a couple of beer at the airport and enjoyed the scenery. Even though the hotel is further from the airport than most hotels in the Mayan Riviera area, the drive was well worth it. It was my favourite location of all places we have so far stayed at in the Mayan.

The beach at the Coba was amazing. Lots of chairs with shade as well as sun and each time we went in the water we took our snorkelling gear a there were lots of fish to see.

We were very impressed with the food and decided to eat at the buffet every evening rather than any of the a la cartes. We were happy enough with the selection and quality of the food at the buffet and didn't want to be on any kind of schedule with dinner reservations. We have enough appointments and commitments in our every day life so don't have any on holidays.

We usually ate at the Tulum buffet for breakfast and lunch since it was right off the beach. Then we would eat at the Coba buffet for supper. We tried the Akumal buffet one evening it liked the Coba one better.

We liked having access to the three resorts and really enjoyed the bar at the Akumal resort before dinner. We also enjoyed the shopping centre called the Hacienda. Golf carts were frequent if you didn't feel like walking. We enjoyed walking to the beach but usually took the golf carts to the other resorts. The grounds are absolutely gorgeous and can it can be confusing at first, but we caught on to the layout after a couple of days.

We did two outings on our own as we don't like tours. We walked to the highway and caught the Collectivo to Akumal beach, which is very close. In fact, we realized we probably could have walked there along the beach - it would have taken an hour or so. We took our snorkelling gear and saw lots of fish and sea turtles. It was fantastic. This is where they take you if you sign up for the snorkelling tour, but it will cost $50/person. We spent $5 each in total for the Collectivo. You just stand on the resort side of the highway and the bus or Colletivo (white van) stops every 15 min or so although we never had to wait for more than a minute it two. The cost is 25 pesos each, or $2.50 each. When they drop you off at the road to the beach you have to walk in about 10 minutes. You will pass a library where you can pick up English books for $1 each. We rented a locker from the dive shop for $5 to store our stuff while we snorkelled. Akumal is a very neat town and we will spend more time there on our next trip. When you return to the hotel, you will need to cross the highway, but they have a pedestrian overpass so it isn't an issue.

Our second excursion was to the Tulum ruins and again we did it on our own. We had to cross the highway (use the overpass) and it was a further ride to Tulum. I think we paid $6 for two of us. Again it is a bit of a walk to the ruins from the highway, but it is a lovely walk and only about 15 min. There are options for getting a ride, but we enjoyed the walk. There are lots of booths along the way but we ignored them until we got to the entrance of the ruins. It is a very official looking entrance so don't get fooled by the booths along the way. The cost to get into the ruins was $11 for two. We loved exploring the ruins by ourselves, but tours are available if you prefer. It was so picturesque and awe-inspiring. We went early in the morning - about 8:00 or 8:30 and beat the crowds. When we left at 11:00 or so, the line-ups and crowds were crazy! I think the cost of the tour from the resort to the ruins was $30/ person. We did it for just under $12/person and did it on our own time which is very appealing. And it is very easy and safe to use the Collectivos so I highly recommend it

We took American money in small bills for tipping. However, in the future I would take American $1 bills for tipping and the rest of the cash in pesos. The bank exchange rate is about $1 = 13 pesos, but the usual exchange rate at businesses is $1 = 11.50 pesos. But many businesses did the conversion incorrectly or just used a conversion factor of $1=10 pesos. So using pesos to begin with is the most economical. Plus even if you use American or Canadian dollars, you will receive your change in pesos.

We thoroughly enjoyed our week at GBPC and would not hesitate to return or recommend it to others. I cannot imagine what anyone could possibly complain about. Go and enjoy!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, January 2, 2013
Dear "Else111",

Thank you very much for your excellent comments about your time here in the Riviera Maya, it is really nice of you to take part of your time to share with us your experience. Our aim is to be able to obtain the maximum satisfaction of all our clients. It makes us happy to see that with you we did it . We hope to welcome you again soon and please be sure that we will transmit your satisfaction to all our staff members.

Yours faithfully

Ilse Saldaña
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,234 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,617)
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English first
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 1, 2013

The size of the resort was big surprise! Have to give a big thumb to the management team for keeping the place running in such good order! This is a first resort that I want to go back sometime in the future.
To be picky, the housekeeping team can improve a lot!

Room Tip: Coba is a little far from everything, but if you want quietness , it would be a good choice! The lob...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, January 20, 2013
Dear "Goo G",

We really appreciate that you took part of your time to share with us your experience during your visit to the Grand Bahía Príncipe Riviera Maya Complex.

All the comments of our guest are more than welcome, we will forward yours to all the departments involve, especially to our Housekeeping Department to reinforce and improve the service were is necessary.

It will be our pleasure to welcome you back here at the Mexican Caribbean soon,

Best Regards,

Ilse Saldaña
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 31, 2012

We booked Coba on a seat sale for Christmas and didn't really have an idea of what to expect. Well I wasn't prepared for a 2 hour bus ride, but that aside the resort was amazing. It's actually 3 resorts in 1 and you get to use the facilities of all resorts. Overall we had an amazing experience and I would totally return in a heart beat. The staff were wonderful and went out of their way to make our stay fabulous, especially Christmas Eve. A special night was planned with Christmas dinner, Santa Clause on the beach and lovely decorations everywhere.

What I loved about this resort:
Great food. They can cater to celiac's if you need.
Awesome staff. The staff are extremely friendly and go out of their way to make you feel welcome. Sergio the entertainment guy at the pool is awesome. Also Felix the PR guy is amazinginly helpful if you run into problems.
Large Rooms: Lots of space in your room including storage.
Awesome Pools: Many to choose from
Wellness Center: Don't miss out on this, Tao Wellness Center is separate from the resort but you get to use so take advantage.
Golf Resort on Site: your room includes a round of golf so make sure you take golf shoes and clothes.
Lots of beach and chairs to enjoy: you can enjoy a hammock, swimming in the ocean or laying on the sand.

What I didn't love:
Hard Beds: Ask for a mattress topper to avoid this.
Paying for safes: necessary but be prepared to pay $5 dollars a day.
Super sweet drinks: I love pina colada's and margaritas but ask for only a little sugar
Long walks from the room to lobby: request a room close to the lobby to avoid long walks to and from.

Basically the resort was fabulous and the what I didn't love are small and easy to avoid. The return for what you pay is fantastic. It is a large resort so make sure to budget in time to get from one resort to the other because you need to take a golf cart. That said being so large, there are many things to do including shopping a the Hacienda, renting bikes and riding around the property, checking out different restuarants around the property and watching the shows at different resorts on the properties.

Room Tip: Make sure to book a room on the third floor close to your lobby.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, January 2, 2013
Dear Pam P,

Thank you very much for sharing with us your experience here in the Riviera Maya, comments like yours help us to improve and to reinforce were it is necessary.

We are glad that you enjoyed the services and kindness of our staff. We will communicate your observations with all our staff. It will be a pleasure to welcome you back soon and thank you again for your nice review.

On behalf of all the members who are part of the Grand Bahía Príncipe Coba family, we want to wish a happy and prosperous new year!

Best Regards,

Ilse Saldaña
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stony Plain, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2012

I have been to a number of all inclusive resorts in the Mayan Riviera, Puerto Vallarta, Dominican Republic and Jamaica. But my friends and family always return to the Coba. The resort, facilities, staff, amenities and food keep us coming back. Yes, the resort is big, but they easily make up for that with the transportation system.

The animation team this year was fabulous, and we can't wait to go back again. There were 12 in our group this time, and they made our vacation that much more memorable. Thank you Sergio, Gabriel, Angela, Eduardo, Gilberto, Luis Angel, and Obama! And the staff at the buffet were so gracious in accommodating us every day so we could eat together. We always made sure to sit in the same section with Zacarias and Ana. In the lounge in the evening, Florentina was fabulous! Two weeks just wasn't enough this year - can't wait to return for three in 2013! Thank you Coba.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, January 8, 2013
Dear "Denine R",

Thank you very much for your nice comments, your preferences make us feel proud of our work, we will share your beautiful words with our animation team they will be truly content. We are looking forward to welcome you and your family here in the Grand Bahía Príncpe Coba.

Kind Regards from the Riviera Maya,

Ilse Saldaña
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 30, 2012

We just got back from our 4th trip to the Gran Bahia Principe Coba Golden. As usual staff was excellent and very friendly. This is one of the reasons we keep going back. Not only does the staff treat you like family but this is one resort that management does really acknowledge their customer loyalty. We have stayed at the Grand Marival in Puerto Vallarta at least 8 times. The Marival does acknowledge repeat clients with a glass of champange and a Dollarstore Fannypack and a t-shirt after 5 or more times. Where as the moment we arrived at the Coba Lobby we were treated as very special clients. Everynight there was something special left for us. The first night was a basket of fresh fruit and two T Shirts, the second night a beautiful boquet of flowers. We would be treated to special goodies left in our room for an evening snack. I want to send special thanks to Felix Guest Services Manager, Andres, Mauricio & Omar our servers in the Cozumel Restuarant, Jose our Bell Boy in Coba and of course our beautifuly housekeeper. This trip was strickly for some much needed R&R so we only did one side trip to Chichen Itza which included a 15 min stop to Valladolid (you could easily spend 2 hrs here) and a stop for a swim and lunch at a Cenote. Our guide was excellent. In our opion Chichen Itza is a trip best done on it's own or 1 other attractions. When you book a tour it can include multiple stops and does not give you any where near the time you need to experience this site. On the positive side we know we want to go back, but as a private tour. Downside to Chichen Itza, they have opened this site to what seems like every vendor in Mexico, so be prepared. Be sure to get out and explore the area away from the resort, there is so much to see and experience. Have already booked for March 2013

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, December 31, 2012
Dear "DP7153",

Thank you very much for your excellent comments about the performances of our services, we will forward your nice comments to all our staff members, specially Felix, Andres, Mauricio, Omar and Jose. It will be a pleasure to welcome you back soon here at your home in the Riviera Maya.

The Grand Bahía Príncipe Coba Family wish you and your family an excellent 2013!

Ilse Saldaña
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Nova Scotia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 30, 2012

My family and my parents visited the Coba for a second time this year from December 20th to 27th. We used USA transfers from the airport and the transfer was timely and pleasant. Upon arrival at the hotel we learned that we had been upgraded to the premier section. This was our 3rd visit to a Bahia resort so we were pleased with the little upgrades that we received. We had champagne, fruit basket, robes and slippers placed in the room. The TV's are nice LCD's with much better reception in the premier section. The maid did a great job everyday with towel arrangements left on the bed.
The food was great once again. Lots of choices. The waiters were excellent at each meal. The Christmas Eve gala was beautiful with turkey, beef, chicken cordon blue, caviar, seafood and much much more. The resort really went beyond for Christmas Eve. The only complaint I have about any food at the resort is the cheese nacho sauce it is way too runny, they need to make it a little thicker.
The entertainment staff does a great job from dailyactivities to nightly shows. The outdoor dance show most evenings is awesome way to spend the evening dancing and socializing.
I just don't get the complaints about the timeshare staff. Say a firm no and don't engage then and they will not bother you. Lorenzo who is part of the privilege club staff has become a friend and is a great guy to chat with. We got to know him on our last visit and was surprised when he remembered us right away.
The coba section of the beach is the best area to go to. It is nice and sandy and lots of fish around to swim with. The trolley leaves constantly from the lobby and is only a short ride if you don't want to walk. There is a beach bar just on the left as you enter the beach so convienent to gets drinks all day.
The chair game is definately on at this resort as with most. If you want a good spot then you need to get up early to place a towel out. They really need to invest in some more loungers because there is definately room for them. We are early risers so never an issue for us but could see how it would be if you sleep in.
The resort was full during Christmas but did not feel full because the resort is so big. We never waited long for anything and really enjoyed our christmas there. The temperatures were great. Only 2 evenings out of the 7 did we need to wear a little sweater. Looking forward to another visit to the Coba.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, January 2, 2013
Dear "jclarkhalifax",

It was a pleasure to welcome you and your family for the second time here in the Grand Bahía Príncipe Coba, thank you very much for your nice comments. We are happy to read that you have a wonderful Christmas. We will share your beautiful observations with all our departments.

We are looking forward to welcome you again here in your Mexican home. On behalf of all the members who are part of the Grand Bahía Príncipe Coba family, we want to wish a happy and prosperous new year!

Truly yours,

Ilse Saldaña
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 30, 2012

Our family of five just returned from a week at the Gran Bahia Principe Coba. The resort is beautiful. We enjoyed the clean rooms, beautiful scenery, the food, and the entertainment. Every single staff member went out of his or her way to make our first Christmas away from home a very memorable and positive experience. Migual Angel Kubanul gave us a wonderful service and warm welcome each time we saw him in the dining room. Our only complaint was the other guests. During the day time, all was well. However, once these people left the bars at night, things were very different. We chose villa 22 because we read on Tripadvisor that it was quiet and central. Unfortunately, it was also right beside the Casita (24-hour snack bar) where the drunk guests congregated when the bars closed. There was yelling and screaming every nights except one. Two of the nights included fights that went on for over an hour each time after 3 o'clock in the morning. This resort is top notch. It is unfortunate that the guests are not. We were told that 90% of the guests at the resort are Canadian. So are we. It is unfortunate that this is the impression some Canadians wish to make when traveling internationally.

Room Tip: Avoid the Casita
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this review, January 2, 2013
Dear Laura S,

Thank you very much for sharing with us your opinions and observations during your time with us here at the Rivera Maya. We are content that you enjoyed the services of Miguel Angel he will be delight to hear it.

It will be a pleasure to welcome you back here soon. On behalf of all the members who are part of the Grand Bahía Príncipe Coba family, we want to wish a happy and prosperous new year!

Sincerely,

Ilse Saldaña
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Coba

Address: Carretera Chetumal - Cancun Km 250. Mexico, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Casino Hotel in Akumal
#4 On the Beach Hotel in Akumal
#4 Top resorts Hotel in Akumal
#5 Spa Hotel in Akumal
#6 Romantic Hotel in Akumal
#6 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Coba 3.5*
Number of rooms: 1080
Official Description (provided by the hotel):
Facilities and services 2 lake-style pools 3 Jacuzzis Large sun terrace and gardens with sun umbrellas and loungers Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, basketball court, bicycles Motorised sports (additional charge) Water activity centre Entertainment amphitheatre WiFi access in the lobby (1h per day free of charge) Buffet restaurant 4 a la carte restaurants 7 Bars 2 Snack bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco Rooms 1080 rooms including 4 types: Superior Junior Suite, Club Golden Junior Suite, Family Junior Suite and Master Family Suite. Room facilities: Two full size beds or a king size bed Sitting area with sofa Fully-equipped bathroom with hydromassage bath tub, shower, wash basin, magnifying mirror and hair dryer Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar Coffee-making facilities Safe (additional charge) Ironing set Terrace Wifi Family Junior Suites and Master Family Suites the perfect choice for families, including: All the facilities and services of a Junior Suite Bathrobes and slippers for all the family for use during your stay Children's bath kit Welcome basket with sweets Mini-bar with juices, shakes, milk and soft drinks for children Two fully independent connecting rooms (Master Family Suites) Club Golden Junior Suites Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with daytime activities Evening Mini Disco Bahia Scouts Water Park Teen's Club (11 - 16 years) Baby Station Other services On-site miniature railway providing access to all facilities Medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Gran Bahia Principe Coba Akumal
Hotel Gran Bahia Principe
Bahia Principe Coba Mexico
Gran Bahia Coba
Gran Bahia Principe Resort Coba
Gran Bahia Principe Coba Hotel
Gran Principe
Gran Bahia Principe Mexico
Bahia Coba
Grand Bahia Principe Coba Riviera Maya/Akumal, Mexico

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