Overall we had a great trip. When we travel we keep our expectations relative to the cost of the trip. If you want perfection, there is a price for it. Stay at the Mayakoba Banyan Tree for example. I could never afford such a place, so we booked here and kept reasonable expectations. Also, we try to keep in mind that this is not our country, so we adapt and keep our attitude in check. Here are some pros and cons...
Price-if you get a good deal, it is totally worth it. Do your research and you will find that this place is consistently affordable compared to the other resorts with the same rating.
Shopping- Very nice shopping on the premises. This was a plus for us because Playa is creepy. We were followed by a pick pocket in Playa, and my wife was molested by a waitress.
Variety - We liked the accessibility to the other Bahia Resorts.
Snorkeling - Simply awesome. Right out in front of the resorts.
Grounds- Beautifully maintained
Staff- Mostly very happy folks.
Location- It’s a bit far from airport- Pay for the private transfer.
Restaurants-Reservations for restaurants are a hassle and the dress code is lame.
Size-the resort is huge. Prepare to walk a lot and to wait for the trolley a bit.
The food is healthy so it is bland compared to the standard American diet, so if you don't usually eat healthy you might not like it. We found the rooms to be just fine.
Tips: Pack very light. I use only a carry-on and my wife and I put half of each of our things in each other's bag in case one bag gets lost or stolen.
Bring a couple of good books.
If you can live without your phone, leave it at home. It will become a burden because you can’t charge it without some sort of piece of crap adaptor that I have never seen before.
Bring a phone card for pay phone, and bring cash for tipping. If you smoke, bring some smokes. They are very expensive (I have since quit, which is a better tip).
Also, bring only a mask and snorkel. You won’t need fins because the fish are literally feet from the shore. You can put these in your bag, and you won't have to spend a fortune on equipment while there or wait for the limited use of the complimentary gear. Also, bring a hefty beach bag and a nerdy fanny pack. You will be glad you did.
Finally, don’t expect to be accommodated with special room requests by emailing or calling before hand. You are setting yourself up for disappointment. Unless you are disabled, they really don’t care to put you where you expect to be. This is an 800 room hotel with tens of thousands of guests per month. It is unreasonable to expect a hotel of this size to satisfy requests to be in a certain building or on a certain floor. Besides, who spends any time in their room? Also, people who whine about bad Wi-Fi reception are simply annoying. Enjoy yourself here. We did.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We take this opportunity to thank you for the review you have written for the benefit of the Trip Advisor community .We appreciate that you have allowed us the honor of serving you.
We are grateful to you for choosing the Grand Bahia Principe Resort to spend your vacation. Your evaluation is of special importance to us as you have had the opportunity to compare our property and services whit other hotels.
We appreciate that you took the time to specify the highlights of your trip: nice property, awesome pools; friendly and efficient staff and nice beach.
We will be very happy to welcome you back here at your second home at the Mexican Caribbean.
Massiel V. Damm
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.