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“Fabulous” 5 of 5 stars
Review of Grand Bahia Principe Tulum

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Grand Bahia Principe Tulum
3.5 of 5 Resort (All-Inclusive)   |   Playa Aventuras Akumal. Crtra. Chetumal - Cancun, Km. 251, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #4 of 20 hotels in Akumal
Highlands
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Fabulous”
5 of 5 stars Reviewed March 15, 2013

Spent a fantastic two weeks at the resort, food is excellent great variety and freshly cooked, plenty of choice. Staff are very welcoming and friendly (despite the rudeness of some customers). The resort is clean and well maintained, we emailed prior to our visit to request a king sized bed with a matress topper, also to book our a la cart restaurants, this was all ready when we arrived. The show table at the Japanese restaurant is a great experience, food in the Brazilian restaurant is very good.
We always got a sunbed and shade hut, the pools and the beach are lovely. The evening entertainment is varied & enjoyable, certainly the best we have experienced in an all inclusive resort.
Coco Bongos is an enjoyable experience as is a day in Exceret, you can get the local bus, collectivo, from just outside the hotel, we went to Akumal beach, Tullum ruins,& Playa Del Carmen for a very low cost, drivers are helpful and will let you know when you reach your destination.
If you are thinking about booking your holiday here then stop thinking and just do it, we will certainly return.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, March 17, 2013
Dear Anne:

We take this opportunity to thank you for the review you have written for the benefit of the Trip Advisor community. There is immense pleasure of having a guest such as your self speak in such high regard for our Hotel. We thank you for your support and above all your recommendation that makes our team proud.

We thank you for recommending our hotel also to your friends; the best publicity is the one that people make at home after their holidays. I hope they were all as satisfied as you were. We will be happy to receive you again for another visit to our hotel.


We thank you for your recommendations and look forward to welcoming you back!!!

Regards
Massiel V. Damm
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nova Scotia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 15, 2013

We visited Mar 6-13/13 as a pair of 40-ish couples. We're repeat customers, having been here 2-3 times before, and we can say that the resort is improving each time. Of particular note this visit is that the staff is more comfortable speaking English and that they are very attentive to food allergies. We would mention an allergy to our waiter in an a la carte restaurant and every staff member after that was aware and alternative menu items and substitutions would be suggested by the wait staff. If you can manage it, sit in Jose's section of the buffet restaurant; great service isn't what one normally expects at a buffet but Jose delivers.

The beach in front of the Akumal resort is white sand, if that's more to your taste than the somewhat rocky one in front of Tulum -- it's an easy stroll away. Some pools are noisy and others are quiet. The beach was always fairly quiet.

The rooms were clean and well serviced, including the mini bar.

The resort is a 2 hour bus ride from the airport, which is a bit of a negative, but that does get you closer to the Xel-Ha excursion.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, March 17, 2013
Dear Grand Bahia Principe guests:

First of all thank you for trusting the Grand Bahia Principe Riviera Maya Resort. We really appreciate you taking the time to post us some valuable comments about your stay with us. The comments and suggestions we receive from our guests are very important to maintain the quality and the service in the Grand Bahia Principe Tulum and there is no better quality control than yours, as a repetitive guest.
It is for guests like you who send us some nice, inspiring words after their holiday, that our personal finds every day the motivation and energy to keep on the good work.

We are very happy that you appreciated the service and personal attention of the employees and I hope we can repeat this wonderful experience in the near future. It was our pleasure to be at your service!

We thank you for recommending our hotel also to your family and friends, the best publicity is the one that people make at home after their holidays.
Please write us a little mail before your next arrival, so we can prepare what in the meantime already is "your" room with the VIP amenities you deserve.

Warmest Regards
Massiel V. Damm
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2013

We booked with WestJet and stayed at Tulum from October 27th - November 3rd. We were very impressed by the resort! The grounds were gorgeous and impeccably maintained, and our room was always clean. The beach was busy, but we never had an issue finding seats.. Crisanto at the pool bar was one of the best bartenders I've ever met, and took very good care of us! He would see us getting into the pool and would have our drinks waiting for us by the time we got to the bar. We didn't have any issues booking our à la carte meals, and highly recommend eating at the Japanese restaurant.

Although the food at the buffet was a little repetitive, it was always tasty and hot. When people say the resort is sprawling, they mean it. Of course, the whole Grand Bahia complex is gigantic, but Tulum in itself is huge! If I recall correctly, we stayed in building 21 and it took us about 10-12 minutes to walk to the main building. They do have little carts to transport you around the resort, but we chose to walk more often than not.

If you're looking for excursions, I'd recommend Xel-Ha for those looking for a relaxing and enjoyable day and Xplor for those up for adventure and excitement. We had a great time at both sites!

Overall, we had an amazing time at the resort and would definitely book there again!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, March 17, 2013
Dear Kate:

We are very happy to have had the opportunity of hosting you.

The nice notes like the one you kindly posted on the Trip Advisor webpage are very appreciated by us. Thank you for taking some time to express your impressions during your stay at the Grand Bahia Principe Resort.

It is very niche to read that you enjoy the warmest service that we Mexicans are able to give to all our guests. We thank you also the nice comments about our delicious food and nice grounds.

Thank you for the good publicity to family, friends and other future travelers and hope to see you back soon in the GBP México. Please inform us prior to arrival to accommodate your requests.

Best Regards
Massiel V. Damm
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, Cleveland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2013

We travelled with a large party 24 in total for our wedding in october 2012. From start to finish we had a exellent time and couldnt fault anything, the food was exellent with enough choice to please everyone (even some very fussy children and parents). From checking in to leaving the staff were brilliant and made us all feel like royalty. The wedding day itself was lovely, i would like to take this opportunity to thank all the wedding team especially Jazmin, from booking at the travel agents to arriving everything was taken care of and we had a really special day. After going here european holidays feel a let down. We are hoping to return to mexico in the near future and this place will be our first choice. The place itself is huge and has the feel of a small town rather than a hotel, be sure to book the a la cartes early as they go quick and are exellent especially the Japanese and Arlequin. Without a doubt this is well worth every penny.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, March 17, 2013
Dear Paul:

Congratulations first of all, and thank you very much for the review. We know how important the wedding days are for a couple and I feel happy you enjoy them with your entire group.

Jazmin and Karla are a very important asset to our staff. We do appreciate that you have named those staff members that made your stay a bit more special.

Congratulations for you and for your wife have a happy and long life together and please feel free to contact me to create and amazing experience for your first anniversary.

Best Regards
Massiel V. Damm
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sault Ste. Marie, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2013

We stayed at this resort from March 2nd to March 9th and had a great time. The food at the buffet was the best of all of the resorts we have stayed at so far. The Brazilian a la carte was excellent and I would recommend it. The grounds are immaculate and are maintained constantly. It is a huge resort but there is non stop transportation to where ever you need to go.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, March 17, 2013
Dear Rocco:

Thank you for coming to the Grand Bahia Principe Resort. We fell so happy to read that you have enjoyed yourselves and that you took the opportunity to admire the natural surroundings, to enjoy the facilities and the best food and beverges.

Hoping to see you again

Greetings
Massiel V. Damm
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston,lancs england
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed March 15, 2013

First of all let me say the hotel is beautiful.There are three actually on the same site all very good and it is a massive complex.It must be said the staff are all wonderfully helpful and friendly wherever you go.We found the rooms well appointed and comfortable(Hacienda Club) and its owncheck in and breakfast restaurant and pool were a a good feature cutting down on queues and giving easy access to sunbeds throughout the day.
There are golf cart trains to whiz you all around the resort and plenty of bars and restaurants.There are shows every night but we didnt bother with them preferring entertainment in the bar areas or eating in the al a carte restaurants.
The al a cartes were a godsend because the buffets we found to be very repetitive and it really was difficult to get anything other than lukewarm food.most buffets i know suffer from this problem but there was no wow factor on presentation that we have experienced at other resorts either.
The beach is fantastic miles of white sand but woe betide you if you like seabathing because as soon as you step in the water you encounter lots of rocks making it very difficult to get in and out.We did find a better area by turning left from the hacienda club beach and walking about 150 yards beyond the hotel boundary.Otherwise go up to Akumal where they have created mini lagoons where you can paddle and splash about but not really swim.
There are loads of trips available the Chichen Itsa site is a must as are the Tulum Mayan Ruins.Chichen is a long day but worth it but Tulum can be reached by local bus or taxi very cheaply within about twenty minutes(take swimwear beach and sea fabulous) Other trips seem to centre around adventure parks and look great if you are young and or very active.
All in all we had a great time and as long as you are aware of the minor niggles ive pointed out and make use of your Al a carte visits youll be fine.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, March 17, 2013
Dear TripAdvisor travelers:

On behalf of the management and all the staff of the Gran Bahia Principe Tulum resort, we would like to send you our warmest appreciation for choosing to be guests in our resort. We realize that there is a myriad of other resorts for you to choose from and we are grateful because your choice was to spend your vacation at our resort.

Please be assured that we have shared your feedback with the rest of the team, we all took your suggestions as a learning tool and will keep working to improve our services and make sure our entire guest feel welcomed.

We sincerely hope to have the pleasure of welcoming you and your family back to our resort sometime in the near future. Please, do not hesitate to contact us should you need any assistance at: info.tulum@bahia-principe.com

Kindest Regards,
Massiel V. Damm
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 15, 2013

My family and I stayed at this amazing resort in February 2013. There were 13 of us in our group which included 4 teenagers. We had a fabulous time although we had a few days of bad weather.

The staff were extremely friendly, the grounds were amazing and the little trains were great. The only fault we had was that there was nothing for the teenagers to do. There were no slides for their age group in the pools and there were no games room to keep them occupied. The poolside activities were aimed at adults, so the kids would sit and watch rather than get involved.

The evening entertainment was only ok ! I would like to have had some evening activites on the beach as this would have been different and fun. A beach party maybe!

To occupy the kids we done a number of excursions such as quad biking, swimming with the dolphins and snorkling. These were extremely expensive, although the resort does offer a free trial at deep sea diving in the morning which the kids enjoyed.

We also done the Mexican Festival night which was a total waste of money and I would certainly not recommend this event.

The food at the resort was lovely and the a la carte restaurants were fun, especially the Mediterrean Restaurant. The Japanese restaurant was amazing and the show the chef put one kept everyone amused.

I would advise you not to go on the talk about buying into ownership as they they say that it will only take 1.5 hours but in reality it takes over 3 hours. If you don't buy then they keep offering you a lower price. In the end I had to say to them to stop as no matter what price they offer I did not want to buy.

Room Tip: We had 2 rooms during our visit. One room was fabulous with 3 beds and lovely decor, the other room...
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, March 17, 2013
Dear Guests:

We appreciate your preference in visiting the Grand Bahia Principe Riviera Maya Resort and taking the time to write your positive impressions and suggestions. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

It is very nice to read that you have appreciated our atmosphere in the buffet area and the variety of the a la carte restaurants. For the improvement of our services, we take your comments about the entertainment for teenagers into consideration and hope to improve the suggestion of the animations for younger guest.

We look forward to receive you and your family again in our resort and hope you do not hesitate to contact us with any requests you may have: info.tulum@bahia-principe.com

Kindest Regards,
Massiel V. Damm
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Bahia Principe Tulum

Address: Playa Aventuras Akumal. Crtra. Chetumal - Cancun, Km. 251, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Akumal
#3 On the Beach Hotel in Akumal
#4 Spa Hotel in Akumal
#5 Family Hotel in Akumal
#6 Romantic Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Reservation Options:
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Riviera Maya/Akumal, Mexico

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