We stayed here from the 14th October - 28th October 2012 in a group of 5 in the Hacienda section of the Tulum Hotel from ages 24 to 70.
We booked the Hacienda which included a seperate check in area which was pretty quick, our luggage got brought to our room, we was supplied a beach towel, dressing robe and slippers, exclusive use of Hacienda pool, exclusive use of the Tequila a la carte resteraunt for breakfast and lunch, 4 a la carte resteraunt per week, and lots more.
Rented a safe, which was $50 pesos per day. Would probably be to small for someone that wants to put their ipad in it. I only used it to put money, jewellery, iphone & camera in there.
Weather: Do not look at the weather forecast before you go as it always says rain. 95% of the time it was sunshine, few clouds and couple showers but they didnt last long and did not spoil our holiday in the slightest.
Mosquitos - you will not avoid them with any bug spray even if its 100% deet and the wrist bands do not work! I got bit less than the rest of the group but i do take Vitamin E tablets which ive heard helps keep them away. Either way you will get bit, a couple times if your lucky.
The resort is extremely large, there is some parts of the resort we didnt see. There are small trains that are constantly running from one place to the other so if you dont want to walk you dont have to and if you tell the driver your block number he will drop you as near as possible to it.
All the Staff are friendly, always smartly dressed in their uniforms, very polite, helpful and always smiling, some people should treat them with more respect and not just look at them as their slaves, manners goes along way. Treat people how you expect to be treated.
Yes 'some' Americans and Canadians are loud, but some people from England are pretty loud too so us English cant always moan. When you here someone shouting "S**t Face" across the pool its so embarrasing when you know they are from your country and is so unappropriate while there are kids around, even adults dont want to hear. Pure ignorance, theres just no need for it.
The grounds are kept immaculate, very clean and tidy, not a piece of grass out of place.
Room was nice, clean, plenty of space and has a large wardrobe for your clothes, dressing table with drawers, bedside cabinets, table, chairs and a flat screen TV which i never used. Also a fridge which was kept stocked with water, soft drinks, beer and crisps and sometimes a chocolate. I never had any problems with my aircon or fan, they worked fine and hardly made a noise. The room was kept spotlessly clean throughout our stay by the housekeeper, Elvira. Fresh towels every day and there was always a towel sculpture on the bed. The only down side was the hard marble floors which transfers noise from the other rooms. I was in on the middle floor and had the most noisest couple above me, they sounded like a heard of elephants, and yes the beds are squicky "hint hint", always knew what the people above were up to!
Food was great. I could not fault it. You may get bored with it but aslong as you can find something different each night you'll be fine, i.e. pasta one night, mexican the next.
Im a fussy eater but always found something. They aslo have ice cream, lime was my favourite.
The a la carte resteraunts present the food very well, the only let down was that Thomas Cook never told us that the second week we would be staying there most of the restaurants were having maintenance and was closed so we missed out on some of the restaurants, Thomas Cook's fault for not telling us not the hotel as its open every day of the year and these things have to be done.
We also used the Tequila Restaurant for our breakfast and lunch most days, but it is smaller so the choice of food is smaller. The service was fantastic. Mucho Gracias to ALFREDO, he was by far the best waiter we came across in the whole resort, he made the effort to learn my name and greeted me by it every day, He was very quick to serve us tea, coffee and water and even made us his special Alfredo Cocktail. 5 Stars to Alfredo :)
We did not get collared by the time share presentation. We wasnt even asked once if we was interested. I only noticed they was there in the second week. If they ask you just say no, simple as that or dont look at them they will not chase you.
I hate moaning, and i hate to read about people moaning about petty stuff like seeing a cockroach or not having their fridge refilled with beer when you can get off your butt and go get one from the bar but...
Entertainment at the Main Pool im afraid to say was extremely poor. Im comparing this to other hotels ive been to in Mexico and it nowhere near comes to their standards.
The day time entertainment was basically Water Polo & Volleyball, i looked at the timetable in my room and they hardly done anything else that was on there. I noticed most of the time the Entertainment Staff where no where to be seen or they was at the bar, and the music they played seemed to be catered for them not the us holiday makers, if the DJ took any notice of the Music everyone was requesting you would think he would keep it around that style, not make us listen to basically Hard Dance Music that you would hear in nightclubs. Not relaxing or fun. The Akumal section for Day Time Entertainment was much better, they do Zumba, Water Aerobics, Volleyball, Stretching, etc on the beach and the music they play makes you feel like your in Mexico.
The Evening Entertainment was far worse, especially the couples night. The staff go around trying to make you clap when surely you clap if your enjoying it and its worth clapping to, no?
They seem to have no imagination on how to entertain and need to be managed alot better than they are. We spent most evenings in the lobby bar which had the same 2 singers in everynight apart from Thursdays, but this also got boring as they sing the same songs everynight. Bars close at 11pm!!
I'm 24 and found i was very bored after 9am and was going to bed early because of this, but each to their own.
Thursday they have the Mexican Night at the Hacidenda Don Isabella, this was the only best night they have in my opinion, they have shops, market stalls, games and a Mexican Show. You have to pay to get a ticket for this night. The Hacienda Don Isabella has a night club that opens at 12 midnight everyday.
The pools are very good, they do need cleaning around the inside edges of the pool, it looked like black sludge, but the pool was tested by the pool cleaner everyday and you did see them cleaning the bottom of the pool and scopping out any leaves and bugs.
We used the Hacienda exclusive pool which was pretty quiet, but there was some music, then aqua gym, water or beach volleyball, and bowls, the staff also come down on to the beach to let you know this is going on if you want to play. This pool has more going on if you want something to do. Every pool has a bar for alcoholic or non alcoholic drinks. The water and icecubes they serve you are fine to drink.
There is a sunbed problem which you get at most hotels, some people think it is ok to come down at 6am and reserve the sunbeds, then you may not see them all day or until late afternoon, very selfish. There is a sign to ask people not to do this but no one takes any notice of it.
The beach was the best and cleanest I have seen. They were cleaned all the time, and you would see some staff down on the beach in the morning collecting rocks and seaweed to make easier to walk on and look better. Small bins for cigarette butts are everywhere so no excuse to just leave them in the sand. There are aslo turtle nests. Its sad when you see some baby turtles dead that didnt make it to the sea. There are rocks, but its not an issue, you can see them most of the time and can avoid them, or you can wear aqua shoes. Its a great beach for snokelling, you will see coral, fish and if your lucky turtles. Loads of sunbeds available. The red flag was up for our entire 2 week stay but it was ok for me, the waves wernt to bad and the current was bareable, although im a good swimmer, its maybe different for someone who is not.
Lot's of great excursions available. We did Fat Cat Catamaran, Xel-Ha, Xcaret & Tulum which included a little boat trip and snokeling. All recommended.
Lots of wildlife like Coatis, Raccoons, Iguanas, Turtles, and Birds.
Our holiday over all was very relaxing with great weather. Very Hot! Always best when you come home with a suntan to show off :)
I'd give his hotel a 4 out of 5 star. If you sort out the Entertainment it would be 5 out of 5.
I stayed in Block 44 in the Hacienda Section (Room 4411) the view is not great, could not see the oc...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.