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“Beautiful Beach!” 4 of 5 stars
Review of Grand Oasis Tulum

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Grand Oasis Tulum
3.5 of 5 Resort (All-Inclusive)   |   Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico   |  
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Ranked #17 of 21 Hotels in Akumal
Antioch
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful Beach!”
4 of 5 stars Reviewed December 17, 2013

We got a Groupon.....I was very worried about my visit to Grand Oasis Tulum many of the reviews are bad which raised my concern that this place was the pits...I have never traveled out of the country! Well here it goes it is a long ride from the hotel, but for the price I paid it was worth it usually most people come in a shuttle van and there are several stops on the way. They did forget to clean our room once although it was taken care of right away. The staff works very hard and I think they are most likely way under staffed for the most part. The food was good we met people that had been there a few days and took there word not to eat at a few places so we had the Mexican restaurant and Italian other days we ate at the buffet which always had many choices. We did have (black) grand side restaurant choices most places needed reservations which was easy to do. We went into town and on Explore trip which was amazing! Even better we meet some great new friends! The room was nice we had a beach front room with a sliding door. Other rooms face the pool which is nice but...having the beach right out the door was a lot more convenient
Ramon and Nancy at the Piano Bar work very hard and where always helpful. Also Miguel was a lot of fun in the Mexican restaurant. We would go back yes they have many things to work out with the management and hopefully with time it will get better!

Room Tip: Beach front room is the way to go just amazing
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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724 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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English first
Urbana, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 16, 2013

I was so looking forward to going to Grand Oasis - first thing that happened after traveling for hours - the rooms were overbooked. So rather then the Grand Oasis Ocean View, we were given a room on the other side. Not so Grand, noisy rundown and not something you want on your dream vacation. They comped us a nice lobster dinner and internet service but neither made having to move the next day worth it. And even when we moved to the Grand side, the room smelled of sewer gas and the patio doors don't open. The shower never got hot and had no water pressure. They did keep our fridge stocked and the staff was amazing at keeping everything tidy. Very hard and efficient and friendly workers there! The food was disappointing - thought we could eat really good mexican. Good luck with that! Lots of food but very strange food in some cases and bland. They would serve cocktail glasses with small tenticles in it smothered in cocktail sauce. This may be just me but I did not find that appealing! So hard to get ice when we were there too, they doled it out by the cube. I was also under the assumption that you got snorkels and water equipment for free. Nope. We had to buy our snorkel equipment (they provide them on excursions though). The beach is gorgeous though and goes on forever and the staff is very nice and does a great job. We enjoyed our excursions - horseback riding and swimming with the dolphins.

Room Tip: If you get an ocean view room, get one on the ground floor that has a patio with doors that open. An...
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, Mexico
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed December 14, 2013

First of all be sure to know that ¨Grand Oasis¨ and ¨Oasis¨ are two different hotels, one right next to the other in the same property, BUT... with Grand Oasis yo get a little bit more restaurants. When you book be sure that you´re getting the one you want because once you get to the hotel it´s very complicated to change your reservation, and you won't be able to get into some of the restaurants or bars, unless you pay something like $300 pesos in the restaurants,which is still not so bad.
Gran Oasis has over 100 rooms, so you don´t feel over crowded, which is nice if you want a relax vacation. They have several pools, spa, several bars inside and out (some of the drinks are not included), and several restaurants. We tried most of them, the service is really slow in almost all of them, the food is just so so. They have a coffee shop (included) that also serves some pastries (also so so). The areas are well kept and clean.

Room Tip: The rooms on the second floor with an ocean view are really nice but you won't be able to open t...
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed December 12, 2013

I was concerned about what we would find after reading such extreme reviews here. Arriving, I thought the lobby was very nice, large and modern with a small bar – Ramon (mi novio) the bartender ,was excellent by the way. Check in was fairly easy, we got an older room on the lower level with a patio facing the pool and 2 lounge chairs. The bathroom was small and the toilet area smelled a little, but water pressure was fine. I agree with a previous reviewer that a $6 key rental for the safe is ridiculous. Our friends that had the same package we did, had a beach facing room on the top floor with a coded safe they didn’t have to pay for. We tipped a couple bucks every day for cleaning and I was amazed that they could clean out the sand that we dragged in from the beach. The mini bar was probably stocked every other day rather than daily. We didn’t have a tv remote and one of the lamp’s lights was burned out. Although “all inclusive” since we were on the Grand side, room service Is not included, which I didn’t mind since most of the food was very average and people tend to abuse the privilege at other resorts, which drives waste and prices higher. The beach was a highlight since you are right there. The weather was perfect in November, I’m cold blooded and it was only cool enough for jeans one night. The rooftop area is really cool and rarely used. The small tubs up there could be cleaned more often and even heated a bit – no one I saw used them. Nightlife is very sparse, the “disco” consisted of retro videos playing on a big screen and a handful of people watching them. It would’ve been better if they had more modern music. The latest bar is the lobby/piano bar which was open until 1pm and had a small, friendly crowd of night owls. I didn’t notice the coffee shop for a couple days - the frappuccinos there are very good. As far as the food, it is very mediocre overall. Here’s what was best: the chips, guac, salsa and ceviche app and the goat cheese/salmon starter at the outdoor seafood place just outside the lobby. The soups were hit or miss – the best were a potato with goat cheese soup at the formal restaurant and a chicken, rice and cilantro soup they served one day at the buffet. The buffet is very average, whatever the grill guy is making is usually good; the red and green sauces were simply amazing. I wish they would’ve had chips, guac and salsa available. The sushi bar at the bar outside the buffet was fairly good. The restaurant set up was confusing – inside was one restaurant, outside another. The swim up bars were nice – the one on the oasis side is the nicest/largest, although unfortunately didn’t stock the mid-tier liquors (Bacardi, etc). They weren’t heated, but weren’t freezing either. The resort isn’t large, but larger than I anticipated. A 5-10 minute walk down the beach is the Grand Principe – the place to shop. You can get to/from there on a collective (local van/shuttle) for $2. That resort was huge and nice, but frankly, less friendly – staff and visitors. There were a lot of Canadians at the Oasis and everyone was very nice. Do yourself a favor and go to the bank before you leave and get $100 in ones to tip on your vacation. Small tips throughout your vacation will go a long way – better service, better drinks. 95% of natives live below our lifestyles, so relax, be nice and show a little generosity. (Most of them also work 6 day, 12 hour shifts.) Overall, we gave this resort 3 ½ stars and for the price, I’d definitely return.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 9, 2013

After a long and delayed flight we arrived and had a very quick check in. Our room was average size buy certainly large enough for us. Large balcony over looking the Grand pool. Mini-bar always stocked, always a towel animal and kept very clean. Room was always done by mid afternoon.

Food was good. Plenty to eat at the buffet. Service was good and everything was displayed very well. Italian and Brazilian restaurant were good. Best pasta we have ever had in Mexico. The two other restaurants we have mixed feelings about. Yes the service requires that you be patient. Not good for young children. The food at Careyes was suppose to be gourmet but it was just weird. My companion loved the prawn roll. At the newly moved Café del Mar the first few appetizers were dreadful but as the meal dragged on the food got better. The staff puts in a lot of effort to make the meal enjoyable. Please note as we are from the northeast our ice cream standards are high but you can not get decent ice cream in Mexico.

Do not bother going to the front desk for any assistance. They will send you off to the concierge. The staff on that side of the lobby can be helpful at times but they did give us some incorrect information that cost us 2 expensive cab rides.

Yes the beach is as beautiful as everyone says it is. The pools were crystal clear and never really busy. Plenty of beach towels and the bars are close by.

Regarding the resort. There is a lot of renovation and repairs going on. There are painters and repairman everywhere. Some of the hallways and stairways are a little dark. Some stairways do not have handrails. We needed to use some extra caution as we roamed around the resort.

Staff was always friendly and was as helpful as they could be. Overall we had a great time and enjoyed the Oasis Grand.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Langley, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 8, 2013

Usually never send comments because everyone has different expectations but really feel the need to here now. Other then the location on the beach this hotel cannot be rated more then 2 star. Don't bother spending more money for an upgrade as all that's really worth it is the coffee. Service was non existent, no guacamole ever, no tequila one day and the roof top restaurant is no longer open. Our sink was cracked and the tub had rust. There were several days when there wasn't enough hot water to shower. We have travelled to the Mayan riviera for the past 16 years and stayed at many different resorts from 3 1/2 - 5 and this place never came close to the Fiesta Americana in Cozumel which was rated 3 1/2! If you are a first time traveller to the Mayan riviera spend your money on another property.

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed December 7, 2013

I wish I had this special week to do all over again. Somewhere else. The Grand Oasis Tulum held so much promise. A beautiful resort on one of the most gorgeous beaches in the world, in a place renowned for its hospitality and dependence on visitors.

We planned this special birthday celebration for months. Our group included two families comprising 7 people including three children. Both families booked the "All inclusive Ocean Front - Grand" vacation.

We work very, very hard and vacation time and money is precious and so limited. I am so sorry I wasted it on this resort.

We had never experienced an all inclusive vacation, and apparently, according to the people we met on our return flight from Mexico, we still haven't. The Grand Oasis is very happy to take your money up front, and provide you very, very little of what is promised.

For example: The Room - well, we DID get an ocean front room. However, I had contacted the property prior to our visit and specifically requested a first floor ocean front and was assured via email that this would be arranged. I should have known better. My concern, was that a woman from Canada had died in October at this property when the balcony she was standing on, collapsed. With two small children, I did not want to deal with anything above the first floor. Of course, upon our arrival, no such arrangement could be made, under any circumstances. Welcome to the Grand Oasis, the hotel of "no, I'm sorry", and that set the stage for the entire week.

Our friends, who arrived a day later, weren't even given the category of room they paid for. The reason? There was a large wedding party that seemed to be the top priority of the entire resort, and rooms (and restaurants) would not be available to us poor, unfortunate, paying customers until the privileged wedding guests checked out two days later. Our room, was fine, a bit small and smelled of sewer gas sometimes, but it had a beautiful window to the ocean. Later, our friends were given a similar room, but absolutely no compensation for the inconvenience of having to move and, of having to stay in a dirty, substandard, unsafe room upon their arrival. During their stay on the "non grand" side of the property, other guests shared horror stories of items being stolen from their rooms daily AND the hotel caring nothing about it. Nice. As a result, we were manic about using our in-room safe. Our friends, didn't even have that option in their first room, as the safe was missing. They even walked in to their room during the day to find a strange man, and a cat in their closet. Nice…..

Now, to the promised food and beverage. Well, if you could find a bar open, you had a limited selection of drink options as the bars always seemed to be out of even the most basic supplies. One day it was fresh berries for the special martini at the Martini Bar. OK, I can live with that, moving on to something else? How about no limes at ANY BAR on the entire property IN MEXICO? Are you kidding? How about no Coca Cola? How about NO RUM? Seriously? We made sure to limit our drink requests to the most simple, because we were so tired of being disappointed, but the night I asked for a rum and Coke and was offered Scotch and Coke instead was too ridiculous for words. It was funny though, because we had to laugh, to keep from staying mad our whole vacation. On our very last day, we thought we'd enjoy a last drink on the beach before our shuttle to the airport. No bar would serve us, even a Coke. We kept hearing "20 more minutes until we open". Nice, I was lucky to get a bottle of water from the front desk on departure day. Almost all alcohol at this resort even for "grand" is off brand, cheap and mostly gross. We found one bar with Absolut and that's pretty much what we stuck with.

The food. Well, there was lots of it. First, the "special" restaurants. Except for Serape, the casual Mexican restaurant, I would not recommend taking Kids to ANY of them. Service at every single restaurant was an absolute NIGHTMARE. Their special restaurant Cafe del Mar…well, first of all, that was reserved only for the wedding guests during the first part of our stay, then closed the majority of the rest of our stay, then, when finally available, it was not on the beautiful rooftop advertised and our meal took 2 and a half hours!! Our kids finally went to the buffet and fell asleep at the table. We missed the show we had planned to see and the food was definitely NOT worth waiting for. When we tried to replace the skunky house wine with a bottle from the wine list, we were told that they had nothing we tried to order. In the end, we stuck to the buffet, which seemed to provide enough for the kids, but we noticed that they didn't like the taste of a lot of the things they selected, and sadly, a lot of food was wasted. One bright spot, the omelet bar was very, very good and the cook there was amazing.

Other amenities. Our mini bar, was sometimes stocked, our friend's, not so much, and they were two rooms away. Our shampoo and soap and conditioner was stocked upon our arrival and never again, in spite of the empty bottles being left out for staff to see. We had to ask twice for replacements and that involved going directly to the front desk and receiving ONE measly bottle. I guess they couldn't spare it. Our room was cleaned adequately, and most days, the kids got a towel animal, which we really appreciated. The kid's club. That was funny. Our youngest spent about one hour there. The lady running it was lovely and our daughter loved her. But NOTHING was available for her to do. The outdoor area and playground were closed, the video games were broken, the computer was down, she had a small area of toys and some paper to draw on, when I came to check on her, she wanted to come with me. So much for mommy's beach time!!

As for the beach, it was beautiful, but very, very rocky and the surf pretty rough. I broke a toe on some corral, so if you go, wear shoes all the time. The pools are amazingly beautiful at this resort and very inviting, if you wear a wet suit. They were like ice water during our entire stay, including the many "hot" tubs. How do you NOT heat hot tubs in December? That was so ridiculous. Our only option to get wet was the ocean and to LEAVE the property, we went to Xel Ha twice, because quite frankly, we had to salvage our vacation. At Xel Ha, the food and beverages were significantly better and, readily available. We actually felt like we were on vacation and appreciated on those two days.

I think overall, the worst part for me was the plane ride home. I was seated next to a family who were returning from another resort in the area where I was able to compare notes. I nearly cried when I learned about how they were treated compared to our family. Their resort waited on them, wanted them to enjoy themselves and went out of their way to make sure they had a wonderful vacation. They had top shelf drinks, personal service, some American TV stations, good meals, heated pools and hot tubs, activities for the kids and generally enjoyed themselves. They definitely did not have the "vacation of NO" we got. Whereas, our family which worked so hard to take this time off, returned from Mexico tired, and feeling like our vacation was stolen from us, by a hotel that cares NOTHING about whether they ever see you again. And, they won't. We got the name of several other resorts that we may try when we can afford to go away again, but I think Mexico will be lucky to see another dollar from our family any time soon.

Thanks Grand Oasis. Oh, and a special shout out to JP and the vacation club mafia that stalked us all week and ruined our last full day of vacation with their bait and switch promise of a free day in Xel Ha for 40 minutes of our time. If you go to this property, AVOID THIS SCAM at all costs. It will ruin you stay even more. Stay away from UNIQUE VACATIONS which ARE affiliated with OASIS - not matter what the hotel staff says, STAY AWAY

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Oasis Tulum

Address: Ctra. Chetumal-Puerto Juarez, Km. 251, Akumal 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#10 On the Beach Hotel in Akumal
#11 Top resorts Hotel in Akumal
#14 Romantic Hotel in Akumal
#15 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort", a haven of tranquility far away from the hustle and bustle of the city where our quests can discover the wonders that nature has to offer. ... more   less 
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Also Known As:
Grand Oasis Tulum Riviera Maya/Akumal, Mexico

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