First of all I want to say that we are experienced travelers to the Riviera Maya and have stayed at numerous resorts..............with that said we found Grand Oasis Tulum to be close to the top of our wish list.
Going in we were aware of the negative reviews........but the price couldn't be beat for what we booked. We were booked into a Grand Garden view and due to medical issues I cannot do stairs well.
We arrived very early (11am) to hotel and did not expect our room to be ready.........but we were with swim suits and "bubba kegs" packed in our carry on to change.
Edna at the concierge desk was probably one of the most accommodating people we have ever met in Riviera Maya! She checked us in and informed us that she knew we could not handle stairs and that a room would be ready around 3pm...............no problem! Off we went to lunch and exploring...........then pool! Edna came out to the pool to say she had a room ready and wanted us to look at it. It was 1st floor but you had to traverse 6 tile stairs to access it. (Why in the Caribbean all resorts insist on tile floors near water I will never understand.) We determined that this room was probably not a good idea but if they had nothing else it would be fine and we would work around it. She said she was going to talk to her manager. So back to the pool we went. Not 1/2 hour later she was back with a big smile on her face..................we were upgraded to a 1st floor beachfront room with a view to die for! Thank you Edna.
Gorgeous. Air at time was tooooo cold but we didn't touch thermostat for fear of not getting it back.
Safe had to be changed out and after 3 tries..........success. It is bolted into the floor of the closet and the closing bolt would not work. All done within an hour of calling.
TV had to be changed out and that only took 20 minutes.
Water pressure great............no power blackouts.
Room immaculate and always done before noon except for one day. Fridge stocked daily.
Bed faced picture window out to ocean.
We usually eat at the buffets as we don't have to dress. However we did eat at Careyes and the Brazilian Steak house. Meals were awesome. I highly suggest the Mexican pre-historic soup at Careyes...........wow!
My husband had to be taken to the hospital one night due to extreme reaction to a food allergy (sesame). Called front desk and they had the night concierge Vincente (awesome) and another security gentleman who had some medical knowledge come to room. Dr. was called (he was in Playa) and we waited. Vincente was in constant contact with someone on the time of arrival of Dr. and Ambulance. Vincente could not have been more kind and supportive during this whole episode and was concerned about my well being as well as my husbands. Dr. finally came and determined that we needed to go to hospital (read my post in Akumal forum).
The next day we went to concierge desk and Vanessa (another great employee) made us reservations at Careyes and she noted on reservation..............no sesame. When we got to dinner that night not one.............but 3 restaurant employees came to table and notified my husband that the chef made sure no sesame in food. Wow! Now that's caring.
We found "our spot" at the quiet pool which is only about 2 foot deep and that's where we stayed most of trip with me on my floatie.
Infinity pool was awesome however one of the rungs of the ladder was missing and a critical point of exit for me (I am very short....and again my knees) so my husband had to come and help me out. Hopefully they get that fixed soon.
As with all resorts there were a few negatives. No one informed us that renovations were taking place on the 2nd and 3rd floors of the garden rooms. The power tool noise was intrusive to a quiet time at the pool. They will have the elevator installed within the next few weeks.
A suggestion would be to have a daily printed "activity" sheet put in all the rooms the night before so people could see what was "really" open and what else was going on. I know they give the little brochure when you check in about meal times, activities...........but this would be up to date. An example: Buffet was not open for lunch most days so "surprise" you either had to eat on patio with limited choice or dry off and go to another restaurant they had set up for lunch. This was not posted and confusing. Also a TV channel guide would be nice.
Lobby could seriously use more lighting at night!!!!!!!!!!
Rained most of the days we were there but of course that's not the resort's fault. Still got a tan!
This resort was the perfect size for us. Beautiful beach, close proximity to all restaurants, and quiet! Our vacation mantra is "feed me, water me, put me to bed!"
A shout out to Ricardo and Hipolita at the beach bar...........you guys are awesome. Luis in housekeeping and Georgio at the buffet.......thank you.
- Official Description (provided by the hotel):
- A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort", a haven of tranquility far away from the hustle and bustle of the city where our quests can discover the wonders that nature has to offer. ... more less
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- Also Known As:
- Grand Oasis Tulum Riviera Maya/Akumal, Mexico