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“"Very Impressed"” 5 of 5 stars
Review of Grand Palladium Kantenah Resort and Spa

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Grand Palladium Kantenah Resort and Spa
4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico   |  
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Hotel amenities
Special Offer
Webcome Package PHG
Ranked #7 of 21 Hotels in Akumal
Certificate of Excellence 2014
Ottawa, Canada
1 review
5 helpful votes 5 helpful votes
“"Very Impressed"”
5 of 5 stars Reviewed February 17, 2014

This was our second stay at the Palladium and my wife and I remain very impressed with the resort and its friendly staff. It is a beautiful place and the staff work very hard to keep everything immaculate. Although it is a large resort it is also a great opportunity to walk around and enjoy the natural beauty. Hint - a short walk up the beach will get you to the other sections quickly. Our Kantenah Junior Suite was very nice and close to everything. The buffets are wonderful with varied selections - LOTS of choices. My wife has gluten allergies and she was given a special card, which she presented at all the restaurants/buffets. She was given the royal treatment, including a tour of all the food stations with explanations on ingredients. She was also able to order gluten free bread etc. Special thanks to Celea, Manuel, Viridiana and Fernando for being so gracious and helpful. The pool and beach areas are fantastic with many options for shade and the ocean was calm enough for relaxed swimming. The beach bar was very convenient (great staff again). We highly recommend the Monday evening White Party dance and Fire show at the Salt water pool and the Beach barbecue (be sure to reserve in advance). The evening entertainment is still pretty much the same as two years ago with more emphasis on the kids as this is very much a family resort. My wife enjoyed the daily exercise and Yoga classes, Spanish lessons and a kitchen tour plus several visits to the gorgeous spa. I simply LOVED the beach.
You CANNOT go wrong choosing this resort.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, February 18, 2014
Dear Rob M,

On behalf of the team of Grand Palladium, I would like to give you thank you for your good comments and I will share this with the rest of the team.

Don't hesitate to contact with us if we can help you with anything.

With best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,363 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (480)
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English first
Winnipeg, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 17, 2014

We just returned from a week at the Grand Palladium Kantenah. The service was outstanding. Check in was smooth and we were exploring the resort within 30 minutes of arrival. Since our check in was at 5pm we looked for a place for dinner. Our teens wanted the buffet, but since it was my birthday I wanted to try the El Dorado steak house. There was a bit of a wait to be seated at the steakhouse, so we found our kids a seat at the buffet and my wife and I dined at the steak house later. It was terrific. Lazed by the El Rinconcito Pool next morning, but the rest of my party wanted to hang by the main pool, so that's where every day started after that. Over the course of the week we tried the La Adelita (mexican), Mare Nostrum (mediteranean), Sumptuori (japanese) and Portofino (italian) ala carte restaurants. Wait times vaired from 90 minutes to immediate seating. They have an awesome system where they give you a notication disk that flashes when your table is ready. You simply head to the nearest bar while you wait for your table.

We were in a standard room in building 42 and it was fine. Estela did a terrific job keeping the room spotless (no easy task when you travel with two teenagers). After a couple of days we didn't need the map anymore as we settled into a routine and knew our way around pretty well. Breakfast at La Hacienda and lunch at El Gran Azul were daily occurences. A big shout out to Landy at La Hacienda for her fabulous omlettes! A big hello to all the bartenders at El Grand Azul who greated me with a boisterous hola Mr Cerveza each time I stopped by. I don't think I drank that much beer....

We also enjoyed the Sport Centre, the theatre shows and the lovely walks on the beach.

The teen club was a disappointment. The club is a bit out of the way, so no teens actually 'hang out' there. There is so much to do around the main pools that the teens would rather be there or using the water trampoline at the beach.

So much to do, such a large resort and so much to still see and do. Perhaps another visit?

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, February 18, 2014
Dear wpgfamily,

I would like to give you thank you for taking time to share with us your comments.

Don't hesitate to contact with us if we can help you with anything in the future.

With best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 16, 2014

We just returned from our first visit to Palladium resort. We were with my three sons (6,3,2) and my inlaws. I read tons and tons of these reviews before we booked and thought it would be fair to share our thoughts as well in hopes to help someone trying to decide. First and foremost if you are travelling with children this is an amazing resort!
Before going we read about how much walking there was, we even purchased a second stroller for my 3 year old to prepare but honestly it wasn't that bad. We previously stayed at the Grand Bahia Pricipe Coba and it was about the same. Yes there is walking and boardwalks but nothing crazy and not bad around the kantenah and if you go to other sister sections you can catch a ride no problem. Before going we read that building 51 was a good location. We emailed in advance requesting to be there and not on a ground floor (we read that they can have ants) although it wasn't guaranteed we did get exactly what we requested which was a wonderful surprise. They even gave us a crib and had the sofa bed made up for us which we never requested but did need. The food is average nothing amazing but no complaints either. The kids pool was FANTASTIC it has about 6-7 bigger slides and about 5 toddler slides, along with lots of wading area and waterfalls. The big pool is really deep, over my head (i am only 5"2) but made it hard to take our little ones but still not huge deal. It did have little shallow islands and areas for them to play on. The beach was great and only a few steps from the pool, it is long and narrow which could I guess feel crowded but we never really noticed. Lots of chairs to lounge in but not much shade at all which was a small issue for my father inlaw. We read in advance that it was rocky and needed water shoes but we never had any and honestly it was a beautiful sandy bottom except for the obvious rocky areas that were better for snorkling. The A La Carte's - there were lots to choose from, some of course better then others (mexican was great, bamboo was not) and you can go as many times as you want, no limits but you can't make reservations at them ( except for 2) we never really had to wait more then 30 mins with a party of 7 to get in but we did try to be there around 6/6:30 at the latest. We did see upset people at the wait times when they were arriving later. Rooms were good for the most part clean ( we did have these tiny tiny little bugs in the bathroom sink some days but you could barely even see them) same as most other juniour suites. We did have a funny issue with the power in the room because they are a "green" hotel - you are suppose to put your key in a key holder in your room to keep power going......however our room and our inlaws never had a key holder. So if you stopped moving for 5 mins all the power/ ac everything shut off. Whatever the issue the front desk dealt with it so it only shut of during daytime hours and kept running in night time so we had ac. We never had intentions of using the kid's club at all but by the third day and seeing them all around the resort my 6 year old was begging to try and tired of playing with his little brothers. We put him in and he loved it! We literally couldn't get him out. They do so much with the kids, crafts, activities, swimming and they put on fantastic little mini shows on the main stage before the main show that all the kids loved being a part of. I can't speak highly enough about the ladies running the kids club. They put in insanely long hours but they still play and interact with the kids so much and are always so happy and excited to be with the kids. The kids club is located right in the middle basically of the big pool, kids pool and beach so it was really easy to do hourly or more checks on the kids and everytime we did he had such a huge smile on his face. He loved it and the chance to play with other kids his age. We had a great vacation and of course there are always things that can be improved but would we return, absolutely. It was totally on par with the Bahia Principe Coba.
Palladium is also one of the few resorts that allow families of 5 to stay in one room together

Room Tip: building 51 was great and central
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, February 17, 2014
Dear abelwcdse,

I appreciate your time and your opinion. The comments from our guests are very important for us.

Don't hesitate to contact with us if we can help you with anything.

With best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Republic, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 15, 2014

We stayed at this resort in January. Our family booked at the Colonial and on check in we were offered the Kantenah. The rooms were very well kept and clean. I think the rooms were recently remodeled. The resort is large and well laid out. There is a lot of walking but, we did not mind because we ate a lot of food and this was our way to work it off. If there was a negative it would be when we booked the Spa was included and when we got there it was for the cost of $10.00. The staff were kind and the food was very good in some places and pretty good in others but there are plenty of places to choose from. My only regret was our stay was not long enough. Thank you Grand Palladium for the wonderful memories for our family.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, February 16, 2014
Dear 753Dawn,

Thank you for your comments and for your time.

Best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 15, 2014

We stayed at the Palladium last year in March 2013 for our Wedding Anniversary and as soon as we got home we booked to return in March 2014.

This place is amazing:
Friendly staff, beautiful jungle setting and wildlife, long white beach, stunning SPA with infinity pool, secret adult pools, swim up bar with music, plenty of a la carte restaurants, fantastic buffet, bar areas with friendly service, great entertainment too....there's something for everyone here.

We are very excited to be returning; this year with our daughter as a university graduation treat.. so a double celebration! :)

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, February 16, 2014
Dear KathRobinsonArtley,

I appreciate to know that you have had a great time with us. Thank you for your time.

Have a nice day!!

With best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 14, 2014

This was our second time at this hotel and it couldn't have been any better. We took our son and his girlfriend with us and they were overwhelmed by the beauty and standards of this place.
We got the same room as last year as requested and the kids were close to us...We had a fantastic time.

This trip we did an excursion, snorkeling at 3 different places along with zip lining and cave exploring..
Our host/guide was Edmondo (Mondo) with Adventuras Mayas....he was an added bonus to this trip..
We hadn't laughed so much than this day.. charming, knowledgeable, extremely helpful and Hilarious.
I would recommend this for anyone that loves to have a great time. The equipment was supplied and photographers captured some great moments.
If you want Five * rating go there, they treat you like family and GP Kantenah is our extended family. We will be going back in October, this is our home away from home and Mondo is our brother..

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, February 15, 2014
Dear 27alex,

Thank you for taking time to share with us your good comments about your stay at Grand Palladium. I appreciate to know that you have had a nice vacation with us.

Don't hesitate to contact with us if we can help you with anything.

Have a nice day!!

With best regards,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Black Creek, Canada
Top Contributor
84 reviews 84 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 13, 2014

We stayed at this resort as part of a family group attending a wedding. The weather, wedding setting, were totally amazing. The accommodations here are nice, but a bit worn. The staff are very hard working, attention to the little details make you take notice. There is always cleaning going on. The washroom facilities probably among the cleanest we have experienced in Mexico. I was a little disappointed to see some guests refuse the hand sani when they entered the buffet. Its for all our protection and should not be refused. It was easy to meet up with different parties to participate in activities, the tram system is accommodating, and waits were not unreasonable.
The food service was really good in some restaurants and not so good in others. The buffets had the best selection for fresh and readily available. The a la carte restaurants were a bit difficult to use, we found that the time wait estimates were not well organized so just chose other venues. When we dined at the Chinese restaurant our food was lukewarm at best and we asked to have it heated. At the mediteranian restaurant the portions for the males in our group were quite small, but went back to the salad bar for filler. The beaches, pools were extremely clean and well maintained, bar service was great at some not so good at others. There is a lot of choice which makes it easy to stay happy. After all you are in Mexico, and looking for a reason to move.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review, February 14, 2014
Dear butler52,

Thank you for your time and for your comments.

Cordially,

Banesa Burque
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Kantenah Resort and Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Spa Hotel in Akumal
#6 On the Beach Hotel in Akumal
#8 Family Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Palladium Kantenah Resort and Spa 4.5*
Number of rooms: 422
Official Description (provided by the hotel):
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 
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Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan

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