My husband and two daughters (in their early twenties) have just returned from the Grand Palladium Kantenah Resort after we had a wonderful time their last March. We had such a super time previously we wanted to share the experience with the girls and we were not disappointed.
If I had to moan about one thing at the resort it would be the quality of choice of gym equipment. Much of it is old, two pieces of cardio equipment broke and were not replaced in the two weeks we were there and there are not enough treadmills - down to two at the end and neither of them inclined. Most of the spinning bikes were not serviceable. There was never a member of staff trained to help, although the gym itself was spotlessly clean and cleaning staff very evident. Maybe someone has to decide whether to provide a gym at all, and if so, some money needs to be spent to make it the same quality as the rest of the resort. The actual building is quite beautiful.
As for everything else, there are only positive things to say:
Check in/Check out - very fast and efficient. The new touch of a drink ready for you upon arrival was lovely.
Bell boys - amazing!! the bags went to the rooms in no time, they called on the day of departure to arrange collection and there they were, all on time. We also asked them to assist in sorting a taxi to Coba (well worth the trip, it is a wonderful place and the taxi fare was $1700 pesos), which was sorted in no time and the driver, who was with us for 1/2 a day, was super. Also during the stay we were often taken by the bell boys in golf carts to other areas of the resort if the train was not there, which we very much appreciated. A very efficient department.
Room - we were upgraded to a Junior Suite in the Kantenah area which was a nice surprise. The room was very clean and tastefully decorated. The mini bar was stocked regularly and the staff accommodated our request for diet soft drinks with no problem. Some previous reviews have said the pillows aren't great, but we loved them. I also like the venue of these rooms, (block 49) they are very near to the beach and are quiet. Some of the more expensive ones are very close to the large pool, it is nice to have variety but if you want a quieter time the Kantenah is better.
Bars - there is a wide variety of bars to choose from both day and night. If you want a quiet drink those near the two swimming pools tended to be quieter than the lobby bars in the evening. The Hemingway is great for a game of cards. The Colonial lobby has a super female singer on Tues/Wed and Thurs evenings, she is worth seeing. Tipping always causes some angst for Brits, at no point have we ever been made to feel this is expected. but we make sure we take a good stock of $1 dollar bills for the bars when drinks are got for us and it is always appreciated. The drive to Coba left us in no doubt that for the Mayans, a small tip goes a long way.
Restaurants - we had to do a family vote to decide where to eat on the last few evenings as we loved all the restaurants and on both trips did not have a bad meal, very impressive! My least favourite was the Brazilian because I am not a big meat eater. The beach restaurant was a lovely experience as the eating area is beautiful as well as the food being amazing. We also had a really nice waitress who made it for us. We went to the Buffet restaurants for breakfast and the Mexican themed evening and again, had a really great meal. We all had our favourites, and the Italian got the vote for the last meal of the holiday. There have been comments about the booking system. We have found it much better than another hotel in the Caribbean where you have to phone each morning to make a booking. The beach restaurant needs to be booked up front but for all the other a la carte restaurants just go in and ask, if there is a wait you get a buzzer to alert you when your table is ready. The longest wait we had was 1.5 hrs, but that was unusual.
Beach - there is a small area of coral on the beach in the middle, but there is lovely sand around this and to either side. There are plenty of sun beds, bars and quiet areas for you to have a real choice. The walk either side of the main beach is worth doing to, lovely sand to the left and coral rock pools to the right.
Wildlife - the eco theme to this resort is very special. The iguanas, raccoons, fish and coatis all make their presence visible without causing concern and the boardwalks throughout the resort are a complete delight, you never know what you are going to see.
We went to Coba and Tulum, both very much worth the trip, the latter we used the Collectivo there and back which was prompt and comfortable. Prices for trips can be found in the lobbys so you know what you should be paying, and we had no problem with being asked for more. If you fancy some history they would be worth seeing and are easy enough to sort yourself. We went to Akumal on the previous trip, it is just down the road and is a super beach with regular turtle sightings. Just don't eat ice cream at Akumal, we lost 2 days to a dodgy ice cream sundae last time!!
Overall, this is a lovely resort that offers really good value for money. By far their biggest asset is the staff who to a person was cheerful, respectful and helpful. I would very much recommend it.
- Also Known As:
- Palladium Grand
- Kantenah Palladium Grand
- Grand Palladium Kantenah Hotel
- Grand Palladium Kantenah
- Palladium Mexico
- Palladium Grand Resort
- Grand Palladium Kantenah Resort & Spa
- Hotel Grand Palladium Kantenah
- Palladium Kantenah
- Grand Palladium Kantenah Resort And Spa Riviera Maya/Akumal, Mexico
- Official Description (provided by the hotel):
- The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
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