This resort is fairly large, consisting of four Resorts within its grounds. We stayed at the Palladium Colonial which is twinned with the Kantenah. Close by are the White Sands and Riviera. That said, you have access to the amenities across all of them.
I think it fair to say the Palladium was the busiest and possible the noisiest of them all, and certainly guests seem to gravitate to it esp in the evening.
Check-in could be improved on by supplying the registration forms for completion prior to going to the desk. This would make things less stressful for all concerned including the staff. But not a huge issue overall.
We were allocated a room on the top floor overlooking the jungle which fortunately had the sea breeze blowing in late afternoon. Unfortunately we can’t say it had the wow factor. This is the first time that my wife never took any photos of the room! It appeared worn, though clean, with the floor tiles cracked in places. The bathroom was small with an integrated bath / shower. Shelf space was limited but there was adequate hanging space. The safe accommodated my netbook, two cameras, two phones, assortment of passports, jewellery and money so was pleased with this. If you are a Brit then suggest you heat the water through the coffee maker to make your tea; I’m sure you can sort it. Housekeeping was sometimes lacking but nothing major, and I’ve noticed this mentioned elsewhere on Trip Advisor.
There are five buffet restaurants and eight al a carte. We managed four of the buffets and six of the al a carte. Also did the barbeque on the beach which we enjoyed. Think the best of the restaurants was the Brazilian. Visited it twice but the second week there were more guests and I thought the standard was poorer. Remember, the chefs are Mexican so when you visit the Chinese or Italian restaurants don’t expect too much. However we loved the salads; they were definitely worth it! And I have to say I found something to like (and dislike) in all of them.
We are buffet people and I think there is enough choice for everyone; plenty of tastes and textures to try. Of them all we preferred the buffet on the Kantenah side as this was quieter than the Palladium.
The staff are excellent throughout the complex!!! We cannot speak too highly of them. They work hard and are very polite.
The beach is long and sandy. We never had a problem finding sunbeds or shade. However you may be a pool person and there are two main pools and three adult only pools. The Palladium was the noisiest and busiest, possibly because it was near the dive centre and that part of the beach where the sea was easily accessible from the beach; there are rocks in places elsewhere. Once in the sea you can go a fair distance out without getting out of your depth.
As mentioned, the complex is fairly large but they do have transport to run you around in. We never used it as we preferred to walk everywhere (helped keep the pounds off!). Unfortunately we did try it the last day, only the once, and was let down. I needed to get my cases to the lobby so ordered a collection. I even carried the cases down three floors to help out but we were let down; no one showed and we had to pull them to the lobby. I was not impressed.
There is nothing outside the resort so be adventurous. It’s well situated for some trips. We took the public transport to Akumel to swim with the turtles, twice, and also to Playa. Akumel cost 40 / 50 pesos each way for us both and Playa 70 pesos. We took an excursion to Coba as we had done Chichen Itza, but think you only do this to climb the pyramid. Be warned, it’s steep, but if us oldies can do it so can you.
As there are no shops nearby the Resort allows traders to set up stalls in the evening at the Palladium for 5 pm till 10 pm. Still think a trip to Playa is worth doing for some souvenirs and the Resort shops can be just as cheap as the traders. Expect to haggle.
There are some down sides. Watch out for the marble floors as they can be very slippery when wet. I thought the service deteriorated when there were more guests around; everything got hurried. One evening when there was thunderstorm and one of the buffets was closed; everyone was directed into the Palladium, the busy one. Clearly staff could not cope and arguments erupted in the queue of guests waiting to be seated. No idea what caused the situation in the first place but looked to me like no contingency plan was in place for whatever caused the issue in the first place.
Overall, I think the Palladium is 3.5 / 4 star, not 5. We would go back but I’d be looking for a deal. It’s a nice resort well situated for some trips out, but a long way from Cancun. Take plenty of mozzie spray esp during the wet season! The site is full of, and surrounded by, vegetation / trees.
Top floor may give some respite from insects as they are on a par with the jungle canopy
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your good comments about your stay in our resort and for the nice pictures that you posted. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services, we take note of your observations in order to enhance our offer.
Thanks again and please, do not hesitate to contact us for your next visit in order to grant you the best of attentions.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.