My husband and I stayed at the Colonial 28th Feb-13th March 2012. We had previously stayed many times at the Iberostar Tucan, but when we booked with Firstchoice the Tucan was almost £900 more for the two of us, so having read the great reviews,we decided to give it a try.
Firstly, may I say we had such great time we have booked a return trip April 18th for 2 weeks.
However we did get off to a very shakey start and was on the verge of leaving. I had emailed the hotel about 1 week before we left to say hello and to ask for a quiet, top floor room nearest to the beach in either the Kantennah or Colonial. Also we let them know it was or 30th, Pearl, wedding anniversary. Eduardo Ledesma Valdes, emailed me back and said they would do their best to meet our wishes, but no guarantees. Now thats completely fair, and I didnt expect to get all of our wishes met, but had my fingers crossed. When we arrived It was odd when we checked in, as we had been in a queue and watched everyine else have to fill out their family details onto hotel paperwork. But with us the guy gazed at the computer for a few minutes and then gave us a key card with no paperwork or passport details needing to be recorded. Odd I thought, but off we went in the little buggy to the room. Well it was right at the back of the complex and not on the top floor. We had to 2 twin beds, not what you want on your special wedding anniversary for goodness sake! From our balcony we faced the main back hotel road, so we could see the resort carts and mini train trundling past our room :( Also on the coffee table was a welcoming basket of fruit, but the accompanying card had another couples name on it! Their name also began with an R like ours, so we assumed there had been a room mix up. There were also several big ants in the room. So back to reception we went and met with quite an unhelpful girl who refused to help and said the hotel was full and that was that. We asked to be moved to a quieter room and one with a king size bed. She said to come back tomorrow and they would try and in the mean time they would spray the room, she reminded me we were in the Mexican jungle aftyer all. To which I said, we had travelled all over the world, 27 countries infact and even in Sri Lanka and Thailand in cheaper lower star hotels, we had never had ants marching around the room! Not a great start, but we try to be glass full not glass empty, after all we were were back in in Mexico, our firm favorite paradise and so resolved to stay positive. We got changed for dinner and went our for a few cocktails. When we returned to the room the huge monster ants were everywhere. It was sickening, I had opened my case to get some toiletries out and my case had several in it, the wardrobe was horrendous, huge ants everwhere. My husband rang reception, but they refused or were unable to move us again, and said they would send maintenace out a 2nd time. They did come very quickly and we waited outside room 1325. Well we went to bed in our seperate beds, with me snivelling and crying, saying, "I knew we should have gone to the Tucan!" in the morning, having slept with the lights on all night as I really dont like those big jungle ants, I awoke and made it clear to my husband, either we were moved to another room or we asked Firstchoice if we could pay the extra and move to the Iberostar Tucan. Thankfully, by lunchtime we were moved to 1427. Yes it wasnt top floor, yes it was still right at the back of the complex. But we accepted that.
From there on we had a great time, we rarely sat on the balcony, so the train frequently trundling past didnt bother us, as you couldnt hear it with the aircon on. Very quickly we grew to like the position of the room, it was easy to get to everything. And I didnt mind that we we got the basic purple wristbands, as its my fave colour, apparenlty as it was our 30th weeding anniversary, we should have been upgraded to another colour?
Anyway we had a fab time, we saw amazing birds or our early morning 6am strolls when the place was empty. If there is sea weed washed up the gardeners sweep and bag it all up at sunrise. The choice of eating spots is great. We really prefered the system of ala cartes they have, much better then the Tucans.
It was very windy whilst we were there and couldnt stay on the beach in the afternoon, but thats not the hotels fault, there was usually space by the pool. We prefer the beach as its more tranquil. We would really reccomend the kitchen tour, it was fascinating, it was raining that lunctimes, so seemed a good idea. The kitchens were spotless. If you do the kitchen tour you must wear long trousers and closed in shoes ie trainers.
We enjoyed the space the hotel has to offer and the varied ease of booking ala cartes compared to the Tucan. However we did feel, maybe due to its size, the hotel restaurant staff were less friendly, they were not rude, just not friendly. Sometimes they would huddle and chat, which was irratating when you wanted coffee in the morning or water with the eveing meal.
Anyway, we ended up having a great time, and so yes, we have booked to rerturn mid April.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.