My husband, 4 year old daughter and I traveled to Grand Palladium for 9 days from Nov. 29th-Dec. 7th.
Flight: We had a direct flight from JFK to Cancun with American Airlines. It was an ok flight with no delays. Same goes for our way back.
Hotel: The Grand Palladium is located about one hour and 20 min from Cancun airport. We were provided transfers to both directions in a mini van which was comfortable and had AC. We arrived to the hotel in the afternoon and had our check in at the Kentanah. I did what I do always- I email one of the managers before our arrival with some requestes and upon checking in everyting was ready! We were celebrating our 5th wedding anniversary, so we were given the red wrist bands, upgraded to a Jr. suite in villa 21 and on the 3rd floor as I have requested. Also, we had champagne upon arrival to our room and were given a complimantery reservation to one of the speciality restaturants. The resort is made of 5 different hotels: the Kentanah, Colonial, White Sands, Riviera and the Royal Yacutan (adults only). We stayed at the colonial side which was very nice. Each hotel has a buffett and couple of the speciality restaurants. The grounds are very clean and big. There is two trains running around between all the hotels to ease the walking distance which we found very useful and my daughter enjoyed it very much. Each hotel has a huge pool and even though the resort was full of people, it was not crowded and there were planty of chairs available. The beach was very nice with white sand and the water was warm and clear. Even though there were a few rocky spots, as soon as you pass them its was pure sand again.
Food: the food was very good in all the buffetts and the 3 restaurants we managed to visit. Each evening the buffetts have a speciality night like the Gala, Mexican, Italian etc. Very large selection of food for breakfast, lunch and dinner. Each buffett has a egg station, panini and crepe stations. There are fresh juices available, you can make your own salad and pasta. We visited the Mexican, Japanese and the Mediterranean restaurants.However, please be aware that with the resort's policy of no reservation required for the speciality restaurants, if you do not arrive by the opening time (5:30 or 6pm) you will have to wait at least one hour to be sitted! With a small child, it was a big problem. All were very good and even had kids menus. There are bars in all the pools and offer a drinks menu with large selection. However, as far as I am aware-there is not room service available! So be aware. Just a suggestion to the management that reads these reviews- how about putting a fruit stand by the beach area? I know there are the small sitting areas there that offer food but I didnt see even one fruit stand! Where people just could pick a fresh fruit and enjoy it! Also, I havent seen mangos! We love them and were looking for it at the fruit selection at each buffett and not even once seen any.
Entertainment: in one word-AMAZING!!!! The resort features TWO shows every night except sunday. The first one at 9pm at the Colonial theater and the second at the Riviera at 10:15pm. Each show has a different theme to it. We saw ever single one and it was a pure pleasure. We especially loved the Pirate show, Rock Forever and the Disney theme ones. My daughter had a blast at the mini shows and stayed up watching the other two. The POP (People of Palladium) together with the hostes and the dancers are very professional, dance incredibly, the costumes are amazing! I have traveled to many different resorts and this was by far the best entertainment offered. BIG thank you to all the people who are involved in each production.
Spa: I used one of the special packages available and it was worth every penny! Very professional and has a huge veriaty of services to offer. I highly recommend!
Overall, we loved the resort with everything it had to offer. It was our first time in Mexico and we deffenatly would love to come back. So thank you Mexico and Grand Palladium for such a wonderful experiance and a warm welcome! Hope to see you soon!
We stayed in Villa 21, Room 2115 which was a Jr. suite. We had a huge king size bed and a sofa bed f...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 9, 2012
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In behalf of Grand Palladium team, I would like to give you thank you for share with us your comments. I apreciate your time and your suggestions. I will take note and I will analize it with the rest of the team.
Regarding the fruits; i would like to comment that the selection is subject to the season. The season of the mango is from march to october....
Please, if we can help you with anything in the future, don't hesitate to contact with us.
With best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.