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“Love it” 4 of 5 stars
Review of Akumal Bay Beach & Wellness Resort

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Akumal Bay Beach & Wellness Resort
4.0 of 5 Resort (All-Inclusive)   |   Km. 104 Carretera Federal Cancun-Chetumal, Akumal 77760, Mexico (Formerly Akumal Beach Resort)   |  
Hotel amenities
Ranked #4 of 21 Hotels in Akumal
Certificate of Excellence
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Love it”
4 of 5 stars Reviewed yesterday NEW via mobile

We visited this resort on May 17 to 24 we had great time the room is very nice very clean very big the food you have too many choices is really good you can find food anytime the buffet always has too much food and many choices for sure we love the food but the only thing I don't like is there is nothing for kids to do .like activities is very much you can call this place very quite and the staff is very friendly and helpful we really appreciate everybody there

Stayed May 2015, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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355 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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English first
Kalispell, Montana
1 review
5 of 5 stars Reviewed yesterday NEW

Our experience at Akumal Bay (May 9 – 17, 2015) was beyond our expectation. We had such a wonderful week of celebrating our anniversary and my wife being cancer free. From our welcome upon arrival, to our room (Modern and nice. Awesome views. Wonderful hot tub on the balcony!), to the (fine and casual) dining, to the beach (WOW! The colors, snorkeling, turtles – in the past we had pay to take excursions to see things like this - often not as good!), to the tidal pools with critters, to the grounds and landscaping, to the service of the staff (Zenia – ensured that our vacation was flawless and Irene kept our wine glasses full!), to walking to and exploring Akumal, to walking down the beach with the one I love, to . . . Truly a beautiful resort, a wonderful experience. We have visited many 4 - 5 star all inclusive resorts, but never had the desire to return. We WILL be returning to Akumal Bay Beach & Wellness Resort in the year ahead!

Before booking Akumal Bay we followed the positive; and yes, some negative comments on Trip Advisor. Feedback from us? Opinions are like belly buttons! We all have one! Can you complain about things? Sure, or you can choose to be positive, have a great moment and a wonderful day, try some new food you’ve never eaten before (The food, presentations, options were interesting, delicious and INCREDIBLE!), and be patient and kind to the people you meet, those who are trying to serve you. That is how we lived for 8 incredible days.

So, if you don't like a dining option, go to a different one, try a different menu item, or go to the cafeteria or snack bar. Seaweed on the beach happens. (We were so impressed with those men who worked to clear it up day after day – they deserved a tip and applause as well.) No chairs, never a problem. No snorkel gear - we brought our own. Problems with the room – we didn’t have any. Really, our only negative . . . we were sad to leave!

Room Tip: Buildings 1 & 2 around the pool are more active and tied into programing at the hotel. Buildin...
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  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed yesterday NEW

This is our second trip in two years to this resort. They are fantastic. Things slip up here and there but they are eager to correct the problem. We did not have hot water in our room and with a quick phone call it was fixed. The updates are incredible, it is amazing what they accomplished in one year. Overall though it is a beautiful area, with the best snorkeling around. The workers bust their butts and always have a smile on their face. We can feel how hard everyone works to keep that place sparkling. Bring lots of money for tips because everyone you come in contact with deserves it!

Room Tip: Building 1, 3, 4 for the best ocean view 2 for the pool and closest proximity to bars/restaurants 1...
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  • Stayed May 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Top Contributor
100 reviews 100 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
274 helpful votes 274 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was my husband's and my third trip to this resort (we've been to 30+ all-inclusives in Mexico) but our first since it was renovated and renamed the Akumal Bay Beach and Wellness Resort. We had liked the resort before (we called it a 3 star hotel with a 10 star beach) so we were interested to experience all the changes in person (after reading about them on tripadvisor.com for several months before our trip). There are many positive changes and only a few negative changes – but one of the negatives is huge, in our opinion.

I'll write this as a list to keep it short(er)...

Positives (in no particular order):
*the entire resort looked more polished and updated
*rooms have been nicely remodeled (new entrance doors that seal better, new door locks that use cards rather than the old keys, new shower and toilet area doors, larger balconies with hot tubs, new sliding doors to balconies that work well, new ceiling fans, new memory foam mattresses, new room safes big enough for a laptop, new minibars kept well-stocked)
*buildings 3 & 4 (used to be 6 & 7) each have a plunge pool by the building (on the ocean side)
*all four buildings have stucco half walls as barriers on outside corridors of upper floors instead of the old railings made from tree limbs
*wifi is free and worked well in the reception area and in the room (in building 3)
*there are new wide concrete sidewalks (replacing the uneven flagstone) throughout the resort
*many of the walkways in the core area are covered
*seating in the main area by the lobby bar is more comfortable and there is more of it
*all employees we encountered were hard-working and genuinely friendly
*minor maintenance issues (we had two) were taken care of quickly
*bands played every night from 8:00-10:45 in the lobby bar area
*all-inclusive bracelets were made of macrame' cording and were more comfortable than the usual plastic bands
*the buffet had a different theme every night for dinner and had plenty of choices of food
*there were four a la carte restaurants (Mexican, Brazilian, Asian and Gourmet International) – no reservations needed; no limits on visits to each restaurant; Gourmet is only one with dress code; we tried the Mexican and the Brazilian and liked both
*snack bar by pool has been improved: new tables and chairs; attentive waitstaff; 24 hour service (you have to order food at off times – it's not always offered as a buffet); buffet breakfast with 15-20 choices including eggs, bacon, sausage, French toast, hash browns, fruit, cereal, yogurt, pastries, etc (nice alternative to breakfast at the main buffet); buffet lunch with 15-20 choices including burgers, fries, rice, chicken, fish, vegetables, salads, chips and guacamole, desserts, etc (you can also order hot dogs and pizza)
*there is a sushi bar between the main pool and the beach (we didn't try it)
*room service is now available (we didn't try it)
*beach waitstaff was constantly coming by to see if we needed anything
*the animation staff invited participation but was not pushy
*there was no loud pulsing resort music played by the pool
*resort provided a free shuttle to and from Playa del Carmen (one day notice required)

Negatives:
*THIS IS THE ONE THAT IS HUGE TO US AND PROBABLY A DEAL-BREAKER AS FAR AS RETURNING: lack of adequate shade and seating on the beach and by the pool: new shade structures on beach provide only partial shade because they are made of thin tree branches nailed to a wood frame and there are spaces between all the branches (½ of your body is getting sun even when you're under the structure) – I'm sure the goal was a clean, zen look, but as far as providing good shade, they are lacking – because they are flat and not dimensional like traditional palapas, they provide almost no shade when the sun is lower in the sky (before 10:00 AM and after 3:00 PM); the pool area has only beds with fabric curtains for shade on the top and 2 sides – again, not enough shade – and no lounge chairs, umbrellas or palapas; because of the lack of shade and beach/pool seating in general, the towel game is in full effect, more than at any resort we've been to – the first morning we got to the beach at 6:45 and secured the next-to-last available shade structure so after that we set our alarm for 5:30 AM (ON VACATION!) - we actually stayed on the beach from then on each day except for the times we left our shade to go eat breakfast and lunch or to snorkel, unlike some who came out early to put a towel and a flip flop on each lounge chair under a shade structure and then didn't return to the beach until almost noon – there are signs on each structure that say that staff will remove belongings of those who leave for more than 1 hour but that is not enforced (it would be almost impossible to do so, so they should probably just remove the signs); the solution on the beach is adding actual palapas or adding more shade structures and tacking shade cloth to the top of all of them; the solution at the pool is adding umbrellas or palapas and lounge chairs
*there are so many snorkel tour groups being brought to the area that the snorkeling experience is diminished (not the resort's fault but occurring nonetheless); how will it be once the new resort to the north is finished?
*there are now time share sales (since we are adamantly not interested, we declined the invitation to the welcome breakfast)
*wifi signal poor to nonexistent by lobby bar
*air conditioning in building 3 never got our room cool (we were told that it worked well in the other buildings); this same building, then called building 6, also had A/C problems during our previous visits; luckily we once again brought our portable 12” fan!
*because of the way the rooms are laid out, there is no privacy in the bathroom area (could especially be an issue for families with older children); this could be corrected inexpensively if management hung some sort of drapes with tiebacks in the opening between the main area of the room and the bathroom
*there are no chairs in the rooms, not even one at the desk
*there is only one accessible electrical outlet in the main part of the room and one in the bathroom (bring an extension cord)
*there is only one chair on the balcony of each room (makes it hard to sit out there with your spouse, friend, etc)
*there is no “do not disturb” sign available in the room to hang out to alert staff not to knock
*the food in the main buffet was always lukewarm; even the omelets were not cooked enough for the cheese to melt
*there were lots of flies on the food at the salad bar of the Brazilian restaurant (even though it's an indoor restaurant, there are spaces where the walls meet the palapa ceiling so that's probably how they get in)

Would we go back for a fourth visit? It saddens me to say this, but right now we are not sure. Although we appreciate many of the improvements at the resort (even though we liked it just fine before the renovation), the lack of shade at the beach and lounges and shade at the pool, combined with the A/C problems, are major shortcomings, in our opinion. We will be reading reviews of the ABBR over the next few months to see if these deficiencies are remedied before we decide if we'll return.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AKUMALBR, Director de Relaciones Públicas at Akumal Bay Beach & Wellness Resort, responded to this review, yesterday
Thank you very much for choosing our hotel for your vacation and taking the time of providing us with your positive and constructive comments, these are very important. We will be thoroughly reviewing them and taking actions where improvement is required to fully satisfy the expectations of our guests.
As well we would like to take the opportunity to extend the reasons for our "palapas" having their current design: due to our location being in a Sea Turtle nesting area we try our best so our facilities generate the least possible impact in the beach; therefore the "palapas" roofs will allow rain water to go through easier which will help keeping the natural humidity of the sand; further actions such as removing these and beach loungers may take place in case a nest is threatened by them.
We hope to have the opportunity in the near future of once again honoring your preference as our repetitive guest.

Zenia Aldana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned from a week vacation here. Check in was a breeze and the room was very nice. I had a junior suite in building 4. The room had a very comfy king size bed, modest furnishings, nice bathroom and the shower has fantastic water pressure (some resorts dont). The room also had a lovely ocean view and jacuzzi on the patio. Very nice way to relax after dinner. The beach in front of Bldgs 3 & 4 is very rocky. The beach in front of Bldgs 1 & 2 is very accessible with fine sand. I spent my days camped out here and snorkeling down toward the Dive Shop. The food at ABB was good. The Gourmet was by far the best! Outstanding service and food. The Brazilian restaurant was not my cup of tea at all. Didn't like the food. The buffet as very good. Gorgeous views while dining. The service at the resort was spectacular.

Stayed May 2015, traveled with friends
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Ridge, BC
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My oldest daughter and her family had gone to this resort a few years before, and enjoyed the experience so much, that we thought it would a good idea to go with our whole family...11 of us in total. It was the right decision.
Our room in Building 3, had a magnificent view of the ocean and swaying coconut trees. Our balcony had a jacuzzi and the bar was stocked every day. They cleaned and restocked with towels every day, and if we were in it when they came around, they would come back, even a few times in one day! There were always people cleaning everywhere you went, and the place is kept beautifully.
There were butterflies everywhere and seeing the pelicans and many birds was truly wonderful.
My daughter and hubby managed to get up early every morning to reserve a perfectly situated palapa that was close to buffet/bar/pool/sushi bar, and snack bar. Wilbert and Guadaulup at the lobby/bar were both accommodating and sincerely friendly.
Snorkeling was awesome. You can rent them right there for 3.00 a day along with life jackets if you choose. A few of us saw turtles, as well as colorful sea life. The water is warm and the waves were never too wild to enjoy, even for a nonswimmer like myself. The sand is soft and soothing under your feet and makes a good exfoliant!
The buffet was always well stocked. Although food was a little bland (because it has to be for some many different tastes), there were many condiments on the side to spice up or down as was your preference. Daily fresh taco chips, guacamole and different salsa's were wonderful, along with fresh sea food every dinner, and piles of crispy bacon and omelettes of your own making for breakfast just to name a few. The hostess in the morning, Araceli, always had a ready smile and a friendly invitation to enjoy your meal. Lunch waiters, including Zaqueo,Jesus Alberto, and Fernando, were making sure you had everything you need from water to expresso's and dinner was accompanied by a very friendly smiling Aaron and Hermos who would make balloon animals for the grandchildren. The children, ages 9-15 were treated as respectfully as us adults and they were in heaven, being able to order their own drinks and food at the snack or sushi bars and swimming to their hearts content. That sushi...mmmmm, so good and so fresh. The waitresses walking the beach asking if you need a drink were always smiling and very accommodating, I wish I'd gotten your names too.
We did a side trip to Selma Maya, that was so much fun too. You can arrange it right there at the resort. It's about 15 minutes away and when you get there you are taken into the jungle in a jeep to go ziplining, rock climbing and rappelling, as well as going into ancient caves with crystal clear water..amazing.
The wellness part of the resort was not realized until a few days before we were going, but it was magical. From the sauna to the whirlpool was a relaxing, quiet enjoyable experience. Many thanks to Grecia for the massage that transported me into a different world!
We were here 12 days. The first day the time was going so slow, we felt we were in a time warp, which was wonderful. As time went on though, it went much too fast and it was over. All in all, it was a trip of a lifetime, and being able to go with the family was pretty awesome.
As a side note: "Natural" sunscreen (Banana Boat makes some), is required when going into cenotes and other natural waters.

  • Stayed May 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I won't go on and on about the resort. Everything previous posters have said is absolutely true. The only negative is the sea weed on the beach and as one poster said the staff is working diligently to clean it up daily. I want to tell you about the service. We went down with my Lady and her friends to celebrate her birthday. I made arrangements through Zenia, the PR manager for the resort. Flowers were waiting on the bed with this beautiful heart made out of towels and roses. The Ferraro Roche chocolates were waiting and Zenia had purchased them herself as the resort only does generic chocolates. I made arrangements for the following Thursday to have dinner for the six of us and a cake made along with the candles I'd brought. At the end of the wonderful meal the staff walked out with the cake (Mexican famous Three Milk Cake) and even to my surprise the Mariachi band walked in and played a beautiful song for my Lady. No corny happy birth day song just a wonderful Mexican Serenade. The look in her eye's was priceless. Zenia and the staff at this resort went above and beyond what anyone could expect, to make this a very special birthday for my lady. We are forever grateful to them all.

I have stayed in Cancun 8 times prior to this and the resort by far is my favorite for service, location, beach and now wonderful memories.

On a side note I am a diver and this week I spent the entire time snorkeling because the turtles and reef were so amazing and so convenient. The reefs on the Cancun side are heavily devastated. The reefs in the Akumal Bay seem to be doing fairly well even with the constant pressure of so many visitors. The Turtle population is amazing and I think a hearty thank you to the folks working hard to maintain and help them flourish. On one swim we saw 5 Turtles happily eating and swimming. For the most part swimmers seem to leave them be and simply enjoy them from a distance. Take only Pictures, Leave only Bubbles.

Thank you Zenia and thank you Akumal Bay Resort!

Room Tip: All rooms face the beach and are 60' from sand maximum. Building 3 however is closest to the ma...
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  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Akumal Bay Beach & Wellness Resort

Address: Km. 104 Carretera Federal Cancun-Chetumal, Akumal 77760, Mexico (Formerly Akumal Beach Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Akumal
#3 Top resorts Hotel in Akumal
#4 Luxury Hotel in Akumal
#4 Family Hotel in Akumal
#4 Romantic Hotel in Akumal
#4 Spa Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Akumal Bay Beach & Wellness Resort 4*
Number of rooms: 310
Official Description (provided by the hotel):
In the ancient language of the Mayas, long before Cancun, there was a magic place called Akumal "Place of Turtles". Between Playa del Carmen and Tulum, Akumal Bay - Beach & Wellness Resort offers one of the best beaches anywhere, with almost a mile of white sandy powder beach, world-class snorkeling with sea turtles and top diving with a great variety of life that thrives within the live coral reef just steps from our guest room. The relaxed atmosphere in Akumal captivates the spirit of a laid back Mayan Riviera beachside town. Akumal Bay - Beach & Wellness Resort offers a truly unique experience for guests seeking the best possible beach vacation. All guest rooms are located in 4 buildings within steps of the ocean and feature breathtaking views of Akumal Bay. With the convenience of an All-Inclusive, we provide our guests with a sophisticated simplicity and friendly service in the intimate atmosphere of a small resort. ... more   less 
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Also Known As:
Akumal Beach Hotel Akumal
Beach Resort Akumal
Akumal Beach Resort Mexico
Akumal Bay Beach & Wellness Resort Riviera Maya, Mexico

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