We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Would go back in a heartbeat; recommending to everyone.” 5 of 5 stars
Review of Grand Bahia Principe Akumal

Save Saved
You added Grand Bahia Principe Akumal to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Grand Bahia Principe Akumal
3.5 of 5 Resort (All-Inclusive)   |   Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #3 of 20 hotels in Akumal
Moses Lake, Washington
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Would go back in a heartbeat; recommending to everyone.”
5 of 5 stars Reviewed February 1, 2011

Our first trip to Mexico. The resort was 2 hours away from Cancun airport, and after being there we are glad it was. I appreciated that it was in natural surroundings...ocean, resort, jungle. We were close to the excursions we wanted to do, and loved how you knew you were in Mexico (as opposed to a hotel in Cancun; which we also stayed at) The staff were friendly and fun, they were in uniforms to help create the atmosphere, safari clothes, mexican uniforms for housekeeping, I like feeling we were "away" The food at the buffet was more than enough, and we were pleasantly impressed as we had no idea what to expect. The a-la-cartes we experienced were a nice, but not necessary, we only used 2 of our 4 as the buffet was convienent.
The beach was beautiful and very well maintained. The resort worked very hard at getting the resort back to an "untouched" look and feel each morning you woke up.

I appreicated the assistance from all the Guest Services and the overall friendly feel. I also appreicated the sense of pride I saw and felt from all the staff everyday.

I can see now why people would return yearly to the same resort. I've always wondered why you wouldn't explore and experience more, but when it's that good it's hard to take a chance anywhere else. We stayed 2 days and one night in RIU Cancun our last days and it was night and day. In Cancun I could have been anywhere in the world at a hotel, at Gran Bahia I knew I was on a Mexican Vacation.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,916 people have reviewed this hotel

Traveler rating
    2,862
    1,322
    428
    197
    107
See reviews for
1206
1931
33
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (881)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2011

We found this resort to be beautiful
The staff was very friendly and accommodating. Everyone smiles and says 'ola' when they see you.
Our chambermaid Fidelia was a real sweetheart. Our room had a nice size bed, full size couch, patio, spacious bathroom, bar size fridge. Lots of storage space.
The buffet had a huge assortment of food.
The seafood ala carte was delicious.
When we checked out the credit card machine at the front desk was not working so we had to use the ATM in the lobby to get cash to clear up our bill.
Leonard was working at the front desk and assured us that the ATM only cost three, four dollars at the most. When I checked our bank statement the cost for using that ATM is $40!
The only sour note in a wonderful vacation.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 28, 2011

Stayed at this hotel in December and only just got round to writing a review because there is so much to write about – I have missed quite a lot out!

We arrived in the evening, straight away we were really impressed the lobby is beautiful and check-in was really efficient the front desk staff were really helpful advising where main points of interest on the resort map. We got to our room and were really impressed really spacious room with two double beds, the bathroom was really nice and spacious also – one bad point about the room was the wardrobe had a really musty smell to it which got onto our clothes after a few days so we had to air our clothes out before wearing them! (Not nice).

The resort is (as everyone has mentioned) absolutely HUGE we got lost so many times our first couple of days and that was just in Akumal! One day we walked back from Coba and it took about 45 minutes because we kept taking wrong turns. We found it a bit of a chore sometimes having to wait for the little buses and go to the different resorts if we had reservations in the a la carte restaurants. The beach is nice, rocky in parts especially near Akumal and you can’t really go swimming in the Sea, the red flag was up every day that we were there. It didn’t bother me so much because we spent a lot of time at the activities pool in Akumal which is brilliant, really good atmosphere – we went to the main pool with the pool bar but it was quite boring. We went to Coba one day but the weather wasn’t that great so I think it put a dampener on the atmosphere there!

The shows of an evening are good not spectacular but nice to see once. They do rotate on a weekly basis; however they finish around 9.30/10pm so if you wanted to give them a miss you can just go for a late dinner or something. We heard the Michael Jackson show at Coba is brilliant but unfortunately both times we had reservations so missed it. The lobby bar closes at 11pm in time for those wanting a later drink to go to the Hacienda for Salsa and the Club which is open until 2.30. Loved the environment at Hacienda whilst the live band were on the staff do ask people to come up and salsa but if you don’t want to they won’t force you; it’s just a really nice relaxed. We liked the Club but it did get a bit boring at the end of the stay because were went 9 nights out of the 14!

You can use the buffet restaurants at all three parts of the resort, we ate mostly at the Akumal buffet (because it was the closest) but we did go to Coba for lunch and I’ve got to say it was superior to Akumal. Didn’t eat at Tulum buffet so can’t comment. During our stay we ate at 5 a la carte restaurants (missed one reservation due to a mix up on days, our fault) the best is Mikado Japanese restaurant absolutely beautiful even when you walk in and before you have tasted the food you instantly know it’s going to be good! Wish we would have booked it first (it was our last reservation) so we could have gone there again for in our last week. Don Pablo (which we booked by accident) at Tulum was amazing as well, I had a steak and it was cooked to perfection, the staff were fantastic as well. We also at the Mediterranean restaurant at Coba and really nice choice of food and the Brazilian restaurant it was lovely also. I would advise against the Italian Restaurant in Akumal (Dolce Vita) the worst meal I had the whole stay – had a lasagne and it was like mush absolutely horrible. I have however heard great things about the Portofino Italian at Coba. The 24 hour snack bars are ok, the snack bar at Akumal is ok but nothing special. Coba snack bar is a lot nicer (a lot of people go there after the club closes) and they have chunky chips.

When we arrived we were quite worried that the resort was going to be a bit quiet for us, and granted it is quite far away from the main towns (approx 30-40mins to Playa del Carmen and over an hour to Cancun) but there was so much to do during the day and of an evening you can’t get bored. We went into the town a few times when we were there and that was fantastic too, one night we went to playa del carmen and the taxi driver waited for us until we went were ready to go home and didn’t charge over the odds. Overall had a fantastic stay, the staff and the other guests really friendly – you will be guaranteed to make new friends from all different parts of the world!

As I said I’ve missed a lot out so if anyone needs anymore information please feel free to message me!

  • Stayed December 2010, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 28, 2011

Hotel is 1h40 min away from Cancun Airport. Beautiful and well maintain. This hotel is made up of three parts- Tulum, Aukumal, and Coba.Hotel hired very friendly staff. They may not know your name but they will remember which villa you stat at. We stayed @ Villa 6626 of the Beachfront.Excellent room. Maid fold animal towel daily. Food, staff, bed, stay,location was excellent. They even ship sand in to top up the beach @ 12am.The only minor thing was, if you try to shower after 8pm, you may not get hot water. I did called front desk @ 12;30am ,and they sent a person up to have a look in just 5 min. The water temperature was just enough when we shower at night. Tulum has the best Buffet. Staff were so friendly and helpful. I would recommand this hotel to anyone who wants a great time.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Bank, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2011

I stayed in this resort last year and decided to write a review now because I just returned from a different resort and it came no where near my experience at this one. The food was incredible, the grounds and room were immaculate, and the staff extremely friendly. The grounds are 'Huge,' Gran Bahia Akumel/Coba and Tulum are all joint, so the resort is the size of three in one.
During my last trip all I could think about was how I wanted to be back in this one.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spruce Grove, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 24, 2011

Stayed here for one week in Mid January.
The resort is very big as there are three resorts intertwined.Stay at the Akumel or Tuluum if you want to be near the beach.There is no beach at the Coba resort.You have to take a shuttle.The rooms were very clean and a decent size.Well furnished and nice balcony.The only negative was that the beds are not very comfortable and the pillows are very thin.But we asked for more pillows and they brought them.The grounds are very well kept and maintained.The food at the buffet was always the same,but it was quite good as far as buffets go.The beach is excellent and not too overcrowded.The pools are a decent size.The staff and service was excellent.We would definitely stay here again!

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 23, 2011

This wasn't the best or the worst place I have ever stayed at. I will try to narrow it down with a pro and con list of things WORTH mentioning to future travelers....

PROS:

-The free STUNNING MOST AMAZING snorkeling just a few steps to the right of the resort! bring bread in a mesh bag, walk a short distance and put the bag in the water...they go nuts! You only have to be in knee deep to see them! Also quite the experience with the pelicans "catching" their dinner!
-Larger rooms with nice bathrooms
-Very good maid service! We had Raquel as a maid and she was amazing! She always did a great job of cleaning our room and making sure we had everything we needed. We accidentally left our safe with the key in it and left the room and when she was cleaning, had noticed and immediately took the key to the front lobby, leaving everything as it was!
-Beautiful well maintained grounds/pool/beach
-Very nice ala cartes, especially the gourmet! We enjoyed it so much that we cancelled our other ala carte and went back the next night! It was spectacular and not one of us had a bad experience there! All of our food was interesting and the service was the best!!
-Having use of the small and close lobby computers with little to no wait
-Most of the staff spoke decent english
-A LOT of "wild life" in the resort, especially at the snack bar when the "raccoons" come out at night to be fed:) and you can't turn around without a massive iguana walking along
-Plenty of decent priced vendors that won't harass you at the resort (outside stores not the hotel lobby ones)
-Stunning view of the ocean from the 2nd floor balcony if you are lucky enough to have a room facing that direction
-A lot of variety at the buffet even though it was the same thing everyday, there usually was 1 or 2 items that were different. The hot stayed hot and cold, cold. As well there were plenty of juices, almost always restocked items as soon as something got low and overall tasted good.

CONS:

THE TRAMS!!!!!!! ANYONE that has gone recently knows exactly what i am referring too! because there are several areas with different names in this resort you constantly have to ask the BARELY english speaking driver where he is going because there is no rhyme or reason to their tram system! on several occasions we would ask "Akumel?" and he pointed to the highway and nodded lol he was showing us how to get to the town! you would think the driver would know different sections of the resort and not point you too the major highway! not too mention the dreaded wait! anywhere from 2 seconds up to a half hour and sometimes you have NO choice but to wait because you're too far away from where you need to go, it is an absolute disaster and needs to be fixed asap!

-Our room had warm,musty,mildewed, unclean able/unusable fridge, patio door didn't lock, needed 3 remotes before we had a working one,beds were hard but got use to it and the water was luke warm at best in the tub by supper time but i expect some of these things when visiting countries like this. The rooms do need a bit of updating/fixing to be considered a 5 star

-Almost ALL of the bars closed early except for the loud club, so if you wanted to sit and socialize with a drink, that was impossible after 11 p.m. The waitresses were extremely rude there (most of the female staff were in general and treated me like i was just another number) and it reminded me of closing time at a bar at home come 3 am, as the staff would be rushing around,cleaning up to try and get everyone out. It was actually a huge hassle for us because we went with friends and weren't in the mood to "party" but it was impossible for us to be "adults" because of the VERY early closing time

-The resort is WAY too big! Having this caused problems such as long wait times, being ignored A LOT by staff because they were just too busy (hotel overbooked-don't think that was a one off) to do it all.I found other visitors SO disrespectful to be around! Many of the other tourists didn't care if they smoked on the tram, rode on top of it,littered,put clothes on or watched their children...it was so bad i just wanted to go home just to be away from all the rude, unappreciative, obnoxious guests! One night at the buffet we watched a woman picking walnuts out of a salad on the buffet table with her fingers because that was all SHE wanted out of the salad! Not too mention seeing people using the washroom and not washing their hands and touching all the things around the food....if anyone has been ill from this resort, i assure you that it was a result of people around you and not the chefs themselves. I am very fussy about food and how it is handled and I did note that the food always seemed to be kept safe and stored properly by the staff there.

Other than the above mentioned things, there were things here and there but those are expected things. Now that we know what we know we are probably going to take our family there next year, if the price is right and will just avoid certain things. I liked the fact that it wasn't commercialized and at any time you could just pay $3 and safely go into town to check out the stores and the way locals lived....that was very cool! The beach is very rocky at the resort yes, but just keep walking a few more feet and you will find paradise! BRING WATER SHOES and BUGSPRAY!!!!!!

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Grand Bahia Principe Akumal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Bahia Principe Akumal

Address: Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Akumal
#2 Top resorts Hotel in Akumal
#3 Spa Hotel in Akumal
#4 Romantic Hotel in Akumal
#4 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Akumal 3.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Caribbean Online Mgt Corp., Booking.com, Tingo, Travelocity, BookIt.com, Despegar.com, BookingOdigeoWL, Priceline, Venere and Agoda so you can book your Grand Bahia Principe Akumal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe
Grand Bahia Principe Akumal Riviera Maya, Mexico

Owners: What's your side of the story?

If you own or manage Grand Bahia Principe Akumal, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.