I just returned from a great 14 days at the Bahia Principe Tulum (Jan 29 to Feb 11). My spouse and myself as well as our four children (3,4,7&8) were accommodated in two adjoining rooms. This is a very nice property but regrettably it does not get my five-star stamp of approval. To get a five star rating I have to see excellence (not perfection but excellence) everywhere. Unfortunately I did not see this with the Bahia Principe Tulum/Akumal. A solid four star but thats about it.T his was my fourth stay at an all-inclusive five star, and my first time to Mexico. The grounds and buildings: Four star. This is property is HUGE. It includes two adjoining properties the B.P. Tulum and Akumal. End to End it had to be a decent Mile long, which is a respectable walk with little kids. They have a shuttle service which was quite good but if you hit it wrong you will have to wait a maximum of 15 minutes until the next shuttle comes along. The good part of such a huge property is that it is never crowded anywhere and there is loads of open space. There are areas which are peppy and up-beat where folk were playing water polo to pounding music and 500 meteres away there is the very quiet Hammok Grotto. The beach streches for a long way and If you chose to run on it you are in for a decent challenge. The bad side to the size of this property is the wait if you miss the shuttle and quietness, is seems that there is nothing going on and that no one is around. On the first few days I was wondering what was wrong with the place, where the heck was everybody? The buildings and grounds were very well maintined. The floors are ALL marble and may be slippery if they get wet. I have to give the resort maintenance people a brown star. There were minor repairs to be done nearly everywhere I looked, except for the main lobbies. Most of these jobs were 15 minute jobs at the most but they were not getting done. I requested maintenance twice but never got any visits from maintenance personnel or a calll to say that they would come by later. The gardeners and groundsmen are a different story; top notch all the way. There is an army of gardeners and groundskepers who work very hard to keep the resport grennery brochure picture pristene; they even rake seeweed and garbage off the beach every morning before the guests wake up! You will see what a monumental task this is if you see the beach! The groundsmen do an awesome job, excellence all the way The only complaint that I would have is that the water they used to water the grass and shrubs is drawn form another source (hopefully) than the drinking water and is not purefied or filtered in any way/. It smells BAD when they water, which is usuallt late at night when you are walking back from the bar and may inadvertently stumble through the sprinkler. The restruants and food service and beverages: Five star. The food is delicious whether you go to the a la carte resturants or the buffet restruants. I never asked for room service so I cant rate it. The beach grill (burgers, Dogs, nuggets...) was the only fly in the ointment, the stuff was grossly overcooked, I'm sure the hamburger patties could have stopped a bullet. But my kids liked it so...what cat you say. Other than that I would rate the food as excellent. The Staff: 2-5 Star I will break the staff down into three categories. Cat-1, people wo have paripheral contact with the guests; gardeners, bellboys, maids... Cat-2, people who have continuning contact with the guests; des clerks, waiters, bartenders, entertainment and childcare folks... Cat-3, executives. Cat-1 folks, four star. Hard working, friendly and quiet behind the scenes. Cat-2 Folks, five star. Very friendly, helpful and genuinely interested in your good time. IN one instance we came back from a tour a little late and my kids were cranky and one was sleeping on my shoulder. The bus dropped us off in front of the lobby and the shuttle was due in in abour four minutes. We could have waited easily and I was about to do so when the bellboy ran down to the luggage cart area (streched electric golf cart affairs) at to speed and chauferred me and my family to our rooms two minutes ahead of the shuttle. Totally unnessessary but greatly appreciated. This is the kind of excelenc that earns my five star rating for these people. Cat-3, Two star. I did not see ONE executive in two weeks. Do these people not care? I stayed at an Iberostar in DR and I saw the General Manager (who was a BUSY guy) two times every day in passing. He even remeberd my name and where I was from after our second meeting! I have no idea who the GM of the BH was nor what gender he or she is. Brown star business practices. Childcare Areas: 2-Star. This is supposed to eb a marquee resort advertised a s a great place for families. the childcare area was large and had lots of crafts but the sand box area was dirty, the toys were broken, the ball pit was a homemade enclosure whish was not safe for little kids. They had a "little tykes" stue climber whas was delapitated. The kids are undersupervised. The supervision and involvement with the kids improved late in the second week when a new person, Mariola, came on board. The kids club at the Akumal was smaller but nicer and the staff was more attentive. At night (8:30) they have a kids disco in the theatre which consists of musical chairs on the stage or whatever the host thinks of as he is climbing on the stage. Not very much though goes into entertaining the kids. Decidedly average. Entertainment, eeek, 2-Star: O.K. to be fair, the Mayan Riveria is laid back and relaxing, not Cancun Craziness till the wee hours, so to be fair to the entertainment staff they were OK. The problem is that the shows are short half-hour to 45 Max and they are performed by folks who teach waterpolo and dancing by day. There is no professional tallent or one or two professional dancers on a group of 12 people who ware th entertainment team.. The do not work as a team very well and the probably do not get much time to practice shows or come up wiht fresh ideas. The bottome line is that the entertainment is decidely amateur but...is that what you are ther for. The entetainment folks are nice and try hard, but, they need leadershp and tallent. Afgain, where is management? Overall I would give this place a four star rating. If this is your first all inclusive resort experience you will not be disappointed and you will enjoy yourself. If you are accustomed to excellence in all things then you will find ample areas to cite as falling short. If you are looking for a wild and crazy time, you will be disapointed. If you are looking ro a great priperty with a spectacular beach, great food and friendly staff you will like it. I hope this helps, Cheers, GC


(7 votes) 
(5 votes) 
(33 votes)




