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“2nd visit to LUXURY! ” 5 of 5 stars
Review of Luxury Bahia Principe Akumal

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Luxury Bahia Principe Akumal
3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico   |  
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Winter up to 50% off
Ranked #3 of 20 Hotels in Akumal
Leicester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“2nd visit to LUXURY! ”
5 of 5 stars Reviewed yesterday NEW

My 2nd visit to Bahia Principe Akumal. I visited in 2011 and decided to take my partner for his birthday this year, and once again, it didn't disappoint. We visited in January and read mixed review regarding the weather, it was very hot some days and some days Cloudy but we still came back tanned. We were impressed with the rooms, very big beds, private and spacious. The food, once again was brilliant, something for everyone! Mexico is such a beautiful country and regardless to whether you are young or old this hotel provides everything you could need. There are activities to enjoy throughout the day and performances on at night. The size of the complex is a walk, but no worries as the trains take you round and all the staff are very helpful. We did excursions through our holiday providers which were brilliant. I couldn't recommend this place enough. If you were to stay at Gran Bahia hotels, I think Akumal and Tulum are the best complex's and they are both seafront. We paid so little to spend two weeks here, were got so much more for our money! (Including free wifi). Not s complaint to be made. Thank You Bahia Principe

Stayed January 2015, traveled as a couple
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at Luxury Bahia Akumal from 10th to 24th January. We had previously stayed at theTulem part of the resort. Overall the hotel execeeded our expectations. We expected the lovely gorunds, gorgeous beach and attentive friendly staff - that what we had 18 moths ago. the things taht made it better this time was the upgrade to "Luxury" which meant you could ewat the A La Carte restaurants every night if you want to - which we did. It made a huge difference to us because Bahia Principe is quite remote - nowhere you can walk to apart from the other hotels in the complex - so we wanted to make the meal ast most of the night. This really worked for us. Much nicer than spending an hour at most at the buffet restaurant. Room service is a nice addition. Also having Premium drinks at no extra cost was a big plus. If you wanted Gin you had a choice of Tanqueray, Bombay Sapphire etc. I like Brandy or Pernod as a pre dinner drink but both were brand names. Run was Appletons or Havan Club or Cptain Morgans etc. The beds are huge and by far the most comfortable we have slept on. Ours had a memory foam type topper which made it really comfortable.
We have stayed at Sandals resorts twice which are great - but honestly can say Luxury Akumal is getting very close top that satndard - at nearly half the price. Definitely recommended. the inly reason we may not go back for the 3 rd time is the bloody jet lag! ... :-)

  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Markham, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 days ago NEW

Family vacation. Food felt like cafeteria to feed the masses. Room was clean, well maintained as were the resort grounds. Many pools to choose from, never felt over crowded, no issues getting chair by pool or beach or fresh clean beach towels. My husband enjoyed snorkeling ( bring you own- even as it is all inclusive you have to leave beach area to get equip and then only allowed to use for one hour)
Best part of this resort were the people running it. From cleaning staff to dining staff to entertainment staff. Especially a shout out to Julie, Jesus, Hector, and Jason who entertained guests from 1000 till 2330 !
Must attend the daily shows at Hollywood theatre - wee ones Disco, to high end entertainment.

Room Tip: Double beds were small for thin mom and thin daughter to share !😕 Wifi only in lobby Avoid groun...
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  • Stayed January 2015, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec City, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed one week with the family from the 10th to the 17th of january in 2 connecting rooms. We were well located in a building near to the reception, pool and beach. We had already been to this resort 4 years ago.

THE POSITIVE

The service is very good in the buffet, restaurants, bars, pool, room,etc.. And they have airco now in the buffet which is nice on hot days.
The rooms are very clean, and everything was working well. The butler service is very good ( thanks to Omar who gave us a great service with our pillows, aromatherapie, etc..). The fridge is restocked daily.
The grounds and gardens are beautifull and well kept
The beach of Akumal is nice and you have plenty of chairs. , You can have fun snorkelling.
The food is very good at the buffet of Akumal with plenty of choices ( thanks to Omar, Neyfi and Arturo the sommelier for their excellent service). The Gourmet restaurant was also very good.
The pool is very nice and clean with plenty of chairs and a nice pool bar. Maurico is the guy you need to go to to make a good cocktail!
The transport within the resort works very well and is fun to use
The casino is a nice addition and a lot of fun ( but...see below...)

THE THINGS THAT SHOULD IMPROVE AS YOU CALL IT SINCE NOVEMBER 2014 A LUXURY BAHIA

There are plenty of very nice sitting areas , with new furniture compared to 5 years ago, around the pool and near the stairs outside the reception area, but during the day they NEVER have the cushions on them and in the evening they start to take them away from 10pm on, even if you are still sitting in one of them???

The wifi...for us, a luxury hotel makes sure that its customers have a good wifi connection in the entire resort and rooms. Here you can get it, but you have to pay 50$ for one week to a local internet provider. You can connect one device at a time.

The rooms did not change a lot compared to 5 years ago. The beds are much better, but the furniture is a bit outdated, the bathroom is really small and the shower is functionnal but outdated as well as the bathtub. There is nothing in the bathroom you can call Luxury. A shelf in the bathroom to put your stuff on would be nice. The furniture on the balcony is a bit outdated

The privilege beach should to our opinion be refreshed. It does not look as inviting as it did 3 years ago when we stayed at Sian Khaan. We never used it this week.

The casino, located in the Coba hotel, is very fun, but during our stay we saw the Manager Luis ( a very young man) be very rude and impolite to several guests on different occassion regarding bets that weren't placed correctly on the roulette table and that the croupier missed to correct. He boldly told the guest he would not pay ( and we talked about 4$) and if they wanted to get paid he would pay them the few $ but they had to leave the casino immediatly and never come back. To be honest, we have never seen such an amateuristic casino manager! And when the guest pointed out there was nothing indicating at he table what the minimum bets were, he boldly said it is the same as the other table!!! I think management should put a more seasoned manager here, who does not forget that the guest are in the first place here to have a good vacation and have fun and who can interact in a polite way with the guests! Also train your croupiers so that they SEE that someone has not put on the table a minimum required bet. I think a lot of people do as we do, only visit on a few occasions a casino during the vacation, and of course we do not always remember or know the exact rules.

We will probably return in the future to this hotel since we know all the positive it has to offer for a family vacation and the service is very good. But at this time, I would not yet call it Luxury. They have still some more work to do to be at the same level as other Bahia luxury resorts such as Cayo Levantado, Esmeralda, Sian Ka'an.

  • Stayed January 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 days ago NEW

This is my first time staying at an all-inclusive star resort so I nothing to compare it to. I've been told that if you are planning to stay at a resort, to book a resort that had 4 to 5 stars as they don't translate to 4-5 stars in North America.

My initial impressions were not that great but started to improve during the remainder of the trip. My GF and I had arrived late in the evening [January 2015] and after checking in at the concierge we immediately tried to book the a la carte restaurants for the upcoming week. To our surprise the restaurants that we wanted to eat at [based on research on travel advisor] were full until the 2nd last day of our stay @ 10pm [the Brazilian and Japanese teppanyaki table]. The booking agent was helpful but we couldn't believe most of the restaurants had been filled.

Our second surprise of the night was when we went to our room and there were two double single beds. The room was in the 76(?) block which was far away from the beach in the Akumal complex. Not a good start. We went back to the concierge to change the room to a queen or king bed but were told the hotel was full and we would have to check back the next day. We eventually switched on the 3rd day to a room that was closer and to our specs.

Not to make this too longwinded, the resort started to grow on me. If I were to come back it would be Akumal or nothing. We had the choice of staying at Coba or Tulum for a few dollars less but I'm glad we didn't. Coba and Tulum residents cannot access the Akumal beach which was far superior to the beach at Tulum. The Akumal wrist band is your golden ticket to everywhere. Tulum beach was narrow, crowded, and had little beachfront to play. We walked past there a couple of times and thought 'wow they lucked out.' Akumal beach was much wider, less crowded, and we had no difficulty finding cabanas. I would be bold to say it was 3 times better than the beach at Tulum!

Service was great. Food was plentiful. Coba was probably the largest of the buffets, Akumal was OK, but Sian Ka'an is where you want to eat. Though smaller, the food quality (presentation and selection) was better. Tuesday is seafood night (lobster tail!). The venue is also more modern and felt a lot classier.

Transportation to each of the resorts was handled through golf cars and cannibalized F150 pickups that have been turned in to some sort of train system. Careful sitting in the back of the train as you will smell the exhaust from the vehicle. Aside from the odd times waiting for transportation, it was quite efficient. No real complaints.

Beach at Akumal was great. The athletic crew (Hector, Jesus, and co.) kept everything upbeat and fun at the activity pool. Cabana's and chairs were plentiful and we did not have any issues finding a spot at any time of the day. Sea grass (or whatever it was) was cleared from the beach each morning by the diligent cleanup crew. At Tulum beach they used a construction backhoe loader to help clear the stuff – imagine seeing the backhoe go back and forth all morning on the limited beach space. As I also understand the sea grass is a winter thing too.

Snorkeling – we had our own stuff so we were not reliant on the resort stuff. I snorkeled around but there was nothing notable to see. Small sea fans, sergeant majors, tangs, parrot fish, cuttlefish (near the breakwater), etc. The water is really shallow so when you go out to snorkel you have to navigate your way through the maze of reef/rocks so as not ground yourself (i.e. cut yourself). Like most reefs near resorts they are not that impressive because of people being close by (they stand on them, knock stuff, etc).

Shows – we saw a fire show (@ Coba) and salsa show. Nothing impressive. The people in Thailand should show you how to throw a real fire show.

Accessibility – if you want to travel somewhere (Tulum ruins, Akumal, Playa de Carmen) take the Colectivo. For $3USD (or less pesos) you can get to your destination. It's safe (hotel staff and westerners use them), flexible, comfortable, frequent, and A/C'd. You can catch it if you walk out past the Hacienda (where all the stores are). They is a white van with the word's Colectivo. Just tell them where you want to go.

Positives
+ food & drinks
+ service and friendly staff
+ cleanliness of the resort

Negatives
- TV reception was crummy (static but who really stays in their room)
- A la cart restaurants were all booked up but were half filled? I have suspicion they are reserved for timeshare VIPs. We had to check each day for last minute cancellations.
- A/C in the room was not that cold and was rather loud. For a 5 star you should not be able to hear it.
- Soup at the a la carte restaurants were cold. I dunno why… but it was a trend.
- Dive trips at the hotel were expensive. Better take the Colectivo to Playa De Carmen or ferry to Cozumel.

Overall I liked the Bahia Principe Akumal (keep in mind this is my first all inclusive) and would return back. It's certainly NOT 5 stars by North American standards but it is a nice place to spend a vacation. Staff was polite, friendly, and the resort was clean.

  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
3 of 5 stars Reviewed 3 days ago NEW

This hotel was not what I would call luxury.... Way too big and impersonal for my taste
Good points- beautiful pools and beach, very nice room ( except had to finally call and request our room actually be cleaned on 3rd day. All maid did was restock refrigerator and leave towels), breakfast buffet was great
Bad points- service was mediocre at best unless you tipped and sat at same table w same server, alcohol was "bottom shelf", although location beautiful hotel is way to far from airport (close to 2 hrs by bus) in my opinion, the worst was my husband and 2 other people in our group got contaminated food at the Italian restaurant and had SEVERE illness. They all ate same dish and at exact same time become sick w violent vomiting, diarrhea, fever/chills that last for a solid 24 hrs. Also if you wanting to play golf even though it "included free w all inclusive" it cost $100 per person for cart fees!!!!

Room Tip: Ask to be near lobby otherwise you will have to take golf carts or walk a mile since it's such a...
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  • Stayed January 2015, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have just returned home from our amazing holiday in Mexico.
We stayed at the Bahia principe Akumal Hotel.
I can honestly say this is one of the nicest hotels we have ever been to. The staff at this hotel were second to none. So helpful and friendly. The rooms were spotless as the Hotel. I cannot recommend this place highly enough. I can guarantee your holiday will be fantastic if you stay here.




  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Akumal

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Akumal
#2 Romantic Hotel in Akumal
#2 Casino Hotel in Akumal
#2 On the Beach Hotel in Akumal
#3 Spa Hotel in Akumal
#4 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Luxury Bahia Principe Akumal 3.5*
Number of rooms: 630
Official Description (provided by the hotel):
Facilities and services 2 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (1 hour free per day per device) and with an additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 630 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (additional charges apply). Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin ... more   less 
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Grand Bahia Principe Akumal
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe

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