My wife and I have just returned from our trip to Mexico. This Hotel was quite exceptional, staff were great, cleanliness was very good, quality of food, choice and restaurants was great. It was a huge complex with six different hotels and you could use them all, bars, beaches, restaurants and pools. There were little shuttle trains that took you from one to another which meant you could plan different restaurants and experince other entertainment each night if you wanted to, all in your inclusive package. The whole experience was excellent and we will definitely go back. If you vist you must got to Bar Pakal in Hotel Lobby Acumel, it does not mopen until six and there is etertainment which starts at eigh, Freddy is the bar man with Letitia and Maria, they were great fun and very efficient. The location was good as well, you could visit Tulum which was fifteen minutes in the little "Colectivo" shuttle busses which did not cost a lot, Playa Del Carmern was twenty five minutes away and it was very safe to go out and about.Great Hotel, Great Holiday.