When I booked this resort I was expecting 4 stars. However, I think it is more of a 3 star resort. I read reviews on trip advisor and was expecting good food. However, I thought the food was just average. The one thing that doesn't make sense to me is that we only get to have 3 al la carte dinner out of 7 days. The remainder 4 days we were eating buffet food which wasn't great. There wasn't a lot of variety to select from. Plus everyday the buffet was the same. So after awhile we got sick of the food. How is it that I paid for all inclusive and yet I can't have access to all restaurant for all the days? I have never been to an all inclusive that has limits on al la carte. Drinks were ok. It felt like it was water down...not much alcohol. Another annoying thing is there is no room service unless you are in the golden area. My friend was sick and they said they couldn't bring her soup.
The resort ground is nice. The only really good thing is the beach. The beach is beautiful at the resort. However, it is very busy.
The room is average. The bed and pillows are uncomfortable. Our room didn't seemed to be cleaned properly. All housekeeping did was make the bed. The tables and bathroom weren't wiped or anything.

I wouldn't return to Grand Bahia. I would pay more for a resort with better food, room and service. Overall,I rate this resort 3 stars.

We returned from the Akumal last Sunday. As you can see we have been there 10 times over the years. Yes we have tried others, but still come back the the Akumal. We have always stayed in The Club Gold Section and a very special thank you to Guillermo Carrasco @ Club Golden for getting us into block 66 it was great to see you again this year hopefully you will still be in that position next year, your personality is awesome for customer service. Thank you, Vanessa in public relations for booking our restaurants before arriving again this year. Louis @ the beach hut bar and the 24 hour bar you always make us smile and to see you again this year was great, keep up the good work my friend. To our housekeeping staff many many thanks, for a great job and the towel art, we realize it is the most thankless job to a lot of people, however, if our room was not clean, we would be worried about the rest of the resort. Which we are not.
The resort is quite large, but the transportation system is easy to get to know. We tended to stay on the beach in front of our block of rooms, as it was a little quieter than further down towards Tulum section. There is lots of places to eat within the complex, if someone can not find anything they are just to picky in our opinion. Please try to remember that the buffets feed hundreds of people per day, all with different tastes, we think that the resort does a amazing job with this.
We are very happy that we decided to return to the Akumal this year, as we had a massive emergency medical issue on Mar 6, in turn from the bottom of our hearts we would like to thank Dr. Cynthia Paloma Garcia, and her paramedics Mr. Abraham Zimon Sanchez and Mr. Jose Cardenas Guevara for saving my husbands life. It sure helps when you know the resort inside out like we do and the fast thinking of the resort staff (the lady who answered my call from the room that night) it only took the Dr. and ambulance 5 min to get from the Hacienda to our room, and let me tell you it is a maze of road ways through out the complex.
Will we return next year? You bet, the value, service, and customer service within this resort keeps us coming back year after year. GREAT JOB EVERY ONE

I travelled with my mum and dad to this wonderful hotel last year for 16 nights with First Choice.It was amazing, all of the staff were friendly, the hotel was always clean and the pool was stunning.

Rooms:
The room we had was large and spacious. There were three of us in the room but we had two double beds. The room had everything we could want including amazing towel art, espically on my birthday, it was very cool when it needed to be too.

Beach and Bars:
The beach was stunning, in the sea there were always fish swimming around your feet and the sea was clear blue. There is a reef barrier which you can either sit on or walk along which was very nice. The amount of cocktails that were avaliable was very good but sometimes the service was slow.

Activites:
There is always something to do at this hotel, you can go around the the whole resort, there are three hotels. Tulum, Coba and Akumal. You can use every facility from each hotel and you can catch a lobbly train to each section. The Hacienda is good too, there are a large amount of shops to visit and some activities to take part in too. For example; cycling, fotball and tennis. On the beach you can do kyaking, canoeing and play volleyball.

Overall i thought this was a great hotel and you couldn't get bored and not know what to do. I would easily recommend it!

We stayed Nov 25th to Dec 9th 2012. We had purchased the Royal Golden package from Air Transat. I was under the impression it meant we would have a room with a view of the ocean, but this was not the case. We were in villa 76 for our first week and it was thanks to the GBP staff that we were able to move to the villa 65 and have an ocean view for the second week. I was disappointed with our Air Transat Reps as they did not explain what the "package" entitled us to, they were more interested in selling their excursions.
Both our rooms were exceptionally clean and the beds were very comfortable. The towel sculptures were a nice touch. It was disappointing to have to pay the $5/day fee for the safe. The mini bar was restocked everyday and we also were close to the 24 hr Snack Bar if we needed anything. We had booked our à la carte meals and only attended three before we decided we preferred the buffets. The à la carte restaurants were excellent with amazing service, but since we were on vacation, it was nice NOT to have to follow a schedule and eat when we felt like it at one of the three buffets. All buffets had really nice and polite staff and very helpful when we practiced our Spanish. What impressed me most with the staff at GPB is that most of them speak many languages and it wsa nice to be served in French as well as in English.
Lots of activities offered at the resort, there is no way you can be bored unless that is your choice. The Spanish lessons in the morning were so much fun (thanks Diego and Miguel!), dancing in the afternoons and great professional shows at night. The beaches are just amazing and though the water is not deep, it is perfect for snorkling and with the sand bags it allows you to be in the water everyday and not have to worry about turbulant waters. We saw so many fish at the resort, including a stingray. The sand is clean and without rocks so you can walk without sandals. There are different beach areas, so you can have peace and quiet or be in the area where they have activities. The golf carts were plenty to get you around the resort, but we preferred to walk and explore. The drivers of the golf cart transportation were always so nice to stop and ask us if we wanted a lift. The coaties, birds and the iguanas were so nice to watch and we even saw some racoons. It was so nice to be in a place that had wildlife all over. The grounds were impeccable, very well kept and clean. The customer service staff were very helpful giving us information of places to visit that we went to by collectivo. This place is very well situated around so many different activities (ruins, public beaches, cenotes), it was great to be able to do an outing any time we felt like it without having to sign up for excursions. The excursions we did were a lot of fun (Secreto, Xel-Ha, Ek Balam, Tulum) and there are still so many more to do. The market at the Dona Isabella was great. We got all our souvenirs here and at better prices than offsite places to shop.
This was such a wonderful vacation that we will be returning this year!