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“Fantastic Hotel” 5 of 5 stars
Review of Grand Bahia Principe Akumal

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Grand Bahia Principe Akumal
3.5 of 5 Resort (All-Inclusive)   |   Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #3 of 21 hotels in Akumal
Kirkintilloch, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed March 18, 2013

My wife and I have just returned from our trip to Mexico. This Hotel was quite exceptional, staff were great, cleanliness was very good, quality of food, choice and restaurants was great. It was a huge complex with six different hotels and you could use them all, bars, beaches, restaurants and pools. There were little shuttle trains that took you from one to another which meant you could plan different restaurants and experince other entertainment each night if you wanted to, all in your inclusive package. The whole experience was excellent and we will definitely go back. If you vist you must got to Bar Pakal in Hotel Lobby Acumel, it does not mopen until six and there is etertainment which starts at eigh, Freddy is the bar man with Letitia and Maria, they were great fun and very efficient. The location was good as well, you could visit Tulum which was fifteen minutes in the little "Colectivo" shuttle busses which did not cost a lot, Playa Del Carmern was twenty five minutes away and it was very safe to go out and about.Great Hotel, Great Holiday.

Room Tip: Try and get a middle or top floor room, you can enjoy the view of the fantastic gardens
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 19, 2013
Dear Guests:

Receive coordial greetings from the Grand Bahia Principe Akumal.

Thank you for appreciate the professionalism and efforts from our staff, it is always rewarding to know the suggestions and comments from our guests which help us to be better and also to find their fully satisfaction .

We are looking forward to welcome you and we will make sure your next stay is nothing else but a lovely experience again.

With Best Wishes from your house at the Mexican Caribbean!


Vanessa Pacheco
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (933)
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Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 18, 2013 via mobile

When I booked this resort I was expecting 4 stars. However, I think it is more of a 3 star resort. I read reviews on trip advisor and was expecting good food. However, I thought the food was just average. The one thing that doesn't make sense to me is that we only get to have 3 al la carte dinner out of 7 days. The remainder 4 days we were eating buffet food which wasn't great. There wasn't a lot of variety to select from. Plus everyday the buffet was the same. So after awhile we got sick of the food. How is it that I paid for all inclusive and yet I can't have access to all restaurant for all the days? I have never been to an all inclusive that has limits on al la carte. Drinks were ok. It felt like it was water down...not much alcohol. Another annoying thing is there is no room service unless you are in the golden area. My friend was sick and they said they couldn't bring her soup.
The resort ground is nice. The only really good thing is the beach. The beach is beautiful at the resort. However, it is very busy.
The room is average. The bed and pillows are uncomfortable. Our room didn't seemed to be cleaned properly. All housekeeping did was make the bed. The tables and bathroom weren't wiped or anything.

I wouldn't return to Grand Bahia. I would pay more for a resort with better food, room and service. Overall,I rate this resort 3 stars.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 19, 2013
Dear Guest:

On behalf the management and all the staff of the Grand Bahia Principe Akumal resort, we would like to send you our warmest appreciation for choosing us for your last holidays

Please be assured that we took your comments as a learning tool and will keep working to improve our services to make sure our entire guest feel welcomed and satisfied.

We sincerely hope to have the pleasure of welcoming you back to our resort sometime in the near future, to offer you a different and good experience.

Kindest Regards from the Mexican Caribbean!



Vanessa Pacheco
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2013

We returned from the Akumal last Sunday. As you can see we have been there 10 times over the years. Yes we have tried others, but still come back the the Akumal. We have always stayed in The Club Gold Section and a very special thank you to Guillermo Carrasco @ Club Golden for getting us into block 66 it was great to see you again this year hopefully you will still be in that position next year, your personality is awesome for customer service. Thank you, Vanessa in public relations for booking our restaurants before arriving again this year. Louis @ the beach hut bar and the 24 hour bar you always make us smile and to see you again this year was great, keep up the good work my friend. To our housekeeping staff many many thanks, for a great job and the towel art, we realize it is the most thankless job to a lot of people, however, if our room was not clean, we would be worried about the rest of the resort. Which we are not.
The resort is quite large, but the transportation system is easy to get to know. We tended to stay on the beach in front of our block of rooms, as it was a little quieter than further down towards Tulum section. There is lots of places to eat within the complex, if someone can not find anything they are just to picky in our opinion. Please try to remember that the buffets feed hundreds of people per day, all with different tastes, we think that the resort does a amazing job with this.
We are very happy that we decided to return to the Akumal this year, as we had a massive emergency medical issue on Mar 6, in turn from the bottom of our hearts we would like to thank Dr. Cynthia Paloma Garcia, and her paramedics Mr. Abraham Zimon Sanchez and Mr. Jose Cardenas Guevara for saving my husbands life. It sure helps when you know the resort inside out like we do and the fast thinking of the resort staff (the lady who answered my call from the room that night) it only took the Dr. and ambulance 5 min to get from the Hacienda to our room, and let me tell you it is a maze of road ways through out the complex.
Will we return next year? You bet, the value, service, and customer service within this resort keeps us coming back year after year. GREAT JOB EVERY ONE

Room Tip: Beach front blocks 66,67,65 Club Golden
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 19, 2013
Dear Guest:

On behalf of all the hotel staff we would like to thank you for your informative review and your loyalty to our hotels. For us it is important to hear that you had a fab vacation, because our repetitive guests are the most valuable that we have.

To receive positive reviews from our guests is proof of the excellent work and quality service from our staff. Your mentions will be shared to the departments involved, because definitely it will be a great motivation for our team.

We thank you for your recommendations and please do not forget to contact us for your 11th visit; it will be my pleasure to help you again.

With Kindest Regards,



Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cornwall
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 17, 2013

I travelled with my mum and dad to this wonderful hotel last year for 16 nights with First Choice.It was amazing, all of the staff were friendly, the hotel was always clean and the pool was stunning.

Rooms:
The room we had was large and spacious. There were three of us in the room but we had two double beds. The room had everything we could want including amazing towel art, espically on my birthday, it was very cool when it needed to be too.

Beach and Bars:
The beach was stunning, in the sea there were always fish swimming around your feet and the sea was clear blue. There is a reef barrier which you can either sit on or walk along which was very nice. The amount of cocktails that were avaliable was very good but sometimes the service was slow.

Activites:
There is always something to do at this hotel, you can go around the the whole resort, there are three hotels. Tulum, Coba and Akumal. You can use every facility from each hotel and you can catch a lobbly train to each section. The Hacienda is good too, there are a large amount of shops to visit and some activities to take part in too. For example; cycling, fotball and tennis. On the beach you can do kyaking, canoeing and play volleyball.

Overall i thought this was a great hotel and you couldn't get bored and not know what to do. I would easily recommend it!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 19, 2013
Dear Guest:

Receive cordial greetings from the staff of Grand Bahia Principe Akumal.

We feel glad to read that you have left the hotel feeling totally satisfied. It is a pleasure to receive comments of high regard for our Hotel. Thank you for highlighting our excellent services.

We hope to welcome you back, so Please do not hesitate to send us a note with your wishes before your next arrival, it will be my pleasure to help you.

Our best regards from the Mexican Caribbean!



Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2013

We stayed Nov 25th to Dec 9th 2012. We had purchased the Royal Golden package from Air Transat. I was under the impression it meant we would have a room with a view of the ocean, but this was not the case. We were in villa 76 for our first week and it was thanks to the GBP staff that we were able to move to the villa 65 and have an ocean view for the second week. I was disappointed with our Air Transat Reps as they did not explain what the "package" entitled us to, they were more interested in selling their excursions.
Both our rooms were exceptionally clean and the beds were very comfortable. The towel sculptures were a nice touch. It was disappointing to have to pay the $5/day fee for the safe. The mini bar was restocked everyday and we also were close to the 24 hr Snack Bar if we needed anything. We had booked our à la carte meals and only attended three before we decided we preferred the buffets. The à la carte restaurants were excellent with amazing service, but since we were on vacation, it was nice NOT to have to follow a schedule and eat when we felt like it at one of the three buffets. All buffets had really nice and polite staff and very helpful when we practiced our Spanish. What impressed me most with the staff at GPB is that most of them speak many languages and it wsa nice to be served in French as well as in English.
Lots of activities offered at the resort, there is no way you can be bored unless that is your choice. The Spanish lessons in the morning were so much fun (thanks Diego and Miguel!), dancing in the afternoons and great professional shows at night. The beaches are just amazing and though the water is not deep, it is perfect for snorkling and with the sand bags it allows you to be in the water everyday and not have to worry about turbulant waters. We saw so many fish at the resort, including a stingray. The sand is clean and without rocks so you can walk without sandals. There are different beach areas, so you can have peace and quiet or be in the area where they have activities. The golf carts were plenty to get you around the resort, but we preferred to walk and explore. The drivers of the golf cart transportation were always so nice to stop and ask us if we wanted a lift. The coaties, birds and the iguanas were so nice to watch and we even saw some racoons. It was so nice to be in a place that had wildlife all over. The grounds were impeccable, very well kept and clean. The customer service staff were very helpful giving us information of places to visit that we went to by collectivo. This place is very well situated around so many different activities (ruins, public beaches, cenotes), it was great to be able to do an outing any time we felt like it without having to sign up for excursions. The excursions we did were a lot of fun (Secreto, Xel-Ha, Ek Balam, Tulum) and there are still so many more to do. The market at the Dona Isabella was great. We got all our souvenirs here and at better prices than offsite places to shop.
This was such a wonderful vacation that we will be returning this year!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 19, 2013
Dear Guest:

Receive cordial greetings from the Sunny Riviera Maya and from all the staff of Grand Bahia Principe Akumal.

Thank you for giving us your nice feedback about the time you had here and the activities that you enjoyed. We will share you incredible mentions with our staff, especially with Diego and Mike.

We hope to welcome you back again at your second home at the Mexican Caribbean, so please contact us before your next arrival with anything you may need; it will be a pleasure to be at your service again!

Our best regards,




Vanessa Pacheco
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 16, 2013

I went with my boyfriend, brother and his girlfriend last August and had high expectations beforehand. The hotel was lovely, but the rooms did let me down a little bit. They are massive, but need a little modernising i think. It was an expensive holiday and when compared to other hotels nearby it wasn't as expensive, yet other rooms in other hotels were amazing looking and for not much more of the price. Overall, the pools and beach were fantastic. The food was amazing too. The service was incredible and overall would go back!

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 17, 2013
Dear Guest:

First of all Receive cordial greetings from all the team working at Gran Bahia Principe Akumal, Riviera Maya !!

We would like to thank you for make us participant of your important points of view that will be addressed to our General Manager to improve all the services mentioned in your resume.

We hope to receive you soon at your house in The Mexican Caribbean, so please let us know if you decide to visit us again, it will be a pleasure to have a second.

Receive our best regards,



Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Machesney Park, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 16, 2013

My family just got back from a stay at the Gran Bahia Principe - Akumal Resort & Spa. While we enjoyed our stay very much, it was not the greatest hotel we have ever stayed at. We would most likely not stay here again, but overall the experience was an enjoyable one!

Rooms - We stayed in 5226, on the third floor. For not being a suite, the room was still very large and comfortable. We had four people: 3 adults and 1 child, and they provided us with a king bed, a queen bed and a couch-turned-bed. All of those beds managed to fit in the room without feeling too crowded. One cute feature of the rooms is that the maids leave towel art on the bed. There's also a minibar in the room, but ours was never very cold. Also, it is hit or miss whether it's stocked every day or not. If you get a room on the third floor, be prepared to climb some stairs, as there are no elevators. Another downside is that, at least in our room, we didn't have hot water all the time, which sucked when you really wanted a nice hot shower or bath but would be disappointed instead.

Beach & Pools - The beaches here are very nice and very big! The sand isn't exactly fine white sand, but it's still nice, and the staff keeps it very clean. There are plenty of loungers and huts for everyone. There is a nice buoyed area where the water stays very calm and is great for snorkeling, even when it is very windy out. Go snorkeling! You won't regret it. As for the pools, they are very big and clean, but they are also very cold! They are not heated so be prepared for that if you stay during the colder months.

Entertainment & Shopping - Akumal has some great entertainment. Definitely check out the Ampitheater Hollywood, off of the lobby. They have great shows there every night at 9 PM, except for Thursdays. In the bar off the lobby, they have a singer there most every night. For further entertainment and shopping, go to the Hacienda Dona Isabel, which has an outdoor market area, indoor shops, a disco and a sports bar. They also have shows in the Hacienda every Thursday night.

Food & Restaurants - The food here is all right. In my opinion, the food at the buffet is nothing special. Don't go to the snack bar, as it is horrible! The food is cold, and the options are terrible. The food at the specialty/a'la'carte restaurants is much better, but you must make reservations. Three reservations were provided to us on arrival, which was very nice. We ate at the Gran Tortuga (Brazilian), Tequila (Mexican) and Mikado (Japanese/Hibachi) restaurants. My favorite was Tequila.

Location & Size - This resort (including the other hotels of Tulum, Coba and Si'an Kaan) is huge! Even just in the Akumal area, it is very big, and you will do some walking. If you want a very relaxing and peaceful stay, this hotel might not be for you with all the walking involved. Try to get a room closer to the beach and pool area, if you can. The location is good, but it is long drive from the airport (over an hour), which isn't fun, but it's worth it to get away from Cancun crowds. You are also close to the Tulum ruins here, which you should definitely check out.

Service - Service here was very good. The staff is very friendly and welcoming. When we arrived, we were served drinks right away. We booked our vacation through Apple, and on Wednesday night we were treated to a special dinner just for Apple guests, which was very yummy and entertaining. However, if you happen to wander into an exclusive area reserved for Si'an Kaan or privileged/premier guests, be prepared to be told to leave. That happened to us once, and it was embarrassing, but it didn't dampen our spirits too much.

Overall, this hotel is very good but not the best. There are a lot of great features, but there are also some negative things as well. However, we still really enjoyed our stay, and even though we would probably not come here again, we would still recommend this place to anyone looking to stay in the Riviera Maya.

Room Tip: Villa 52 has garden views. It's not too far from the ocean and pools, but it's not right nea...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 17, 2013
Dear Guest:

On behalf of the entire Gran Bahia Principe Akumal team we would like to take this opportunity to thank you for your feedback regarding your recent stay.

We are honored that you have selected our hotel as your holiday destination. All your comments and suggestion have been shared with every departament involved to improve the necessary services and ensure our guests satisfaction

We invite you to visit us again, so please contact us before your next visit and we will have ready a very nice room for you.

Receive our warmest regards from your house in The Mexican Caribbean!


Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Akumal

Address: Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Akumal
#2 On the Beach Hotel in Akumal
#3 Romantic Hotel in Akumal
#3 Business Hotel in Akumal
#3 Spa Hotel in Akumal
#4 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Akumal 3.5*
Reservation Options:
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe
Grand Bahia Principe Akumal Riviera Maya, Mexico

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