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“Great Service” 4 of 5 stars
Review of Grand Bahia Principe Akumal

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Grand Bahia Principe Akumal
3.5 of 5 Resort (All-Inclusive)   |   Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico   |  
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Hotel amenities
Ranked #3 of 20 hotels in Akumal
Campbell River, Canada
1 review
1 helpful vote 1 helpful vote
“Great Service”
4 of 5 stars Reviewed March 15, 2013

Just returned from 2 weeks at Bahia Principe Akumal and the service was incredible. Galdino from beach bar 66 was unbelievably friendly, efficient and made the best drinks we have had. He certainly was a highlight of our trip. The maid service and 'towel sculptures' were fun and very creative and gave us a smile when we returned to the room after a day at the beach.

This was our first time at this hotel and are now planning our next trip. With much to chose from on the Riviera, the excellent service we received will certainly influence our decision. If we had to pick a negative, the $5 per day charge for the room safe we found insulting. (Super 8 motel at $59 per night has a free safe!)

Food was good - a'la'cartes were excellent. Beach was similar to others we have seen on the Riviery.

Room Tip: The Royal Golden option is well worth the $$. Closer to the beach and direct shuttle from airport.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 17, 2013
Dear Guest:

Thank you for choosing Bahia Principe Akumal and share your incredible experience at our hotel with the rest of the travelers.

We are glad to hear that you had a wonderful time among us and that you enjoyed the location, the excellent service and the exceptionals a la Carte restaurants.

We would like to have the opportunity to host you once again, so please do not hesitate to contact us before your next visit.

Receive our warmest regards from the Riviera Maya!



Vanessa Pacheco
Public Relations
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sunderland, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 15, 2013

Stayed 2 weeks 23 Feb to 9th Mar 2013. Overall we had a good time except for a few hiccups. The resort and in particular gardens were exceptionally maintained. The room was good except for the extortionate additional costs ($5/day) for the safe. This was a 'key' lock (not electronic) safe and meant you had to lug a key around all day. We travelled as a couple for our wedding anniversary and wanted to chill during the day around the pool or beach but found that we had to move on several occasions due to the noise from large groups of loud revellers drinking all day. The beach seemed to be the best place to get peace and quite. The restaurants were very good and the al la cartes were better. I would like to thank Vanessa for pre- arranging our al la carte bookings the week before our holiday. Staff in the restaurants and bars at the Akumal seemed to be less attentive and on occasion we had to wait unreasonable times for tables and for service at the bars. However after the first week we found 'Manuel' in the main restaurant gave who us very attentive service. We did notice service in the Coba (in particular the lobby bar) was much more efficient and staff very helpful. We were annoyed at the letter which we received inviting us to a meeting with guest service to collect or special present (the day before our wedding anniversary) this turned out to be a sales pitch and a complete waste of everyone's time. The resort is massive and there are a number of restaurants which we had to leave as we were told that we should not be there by staff. These were the Tequilla and the Gran Tortuga. We later found out that there was a special place in the restaurant for the Sian Kaan and/or gold or privilege club members. This was not explained to us and caused us some embarrassment and did make us feel second class citizens in a resort which we thought was open to everyone.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 17, 2013
Dear Guest:

Receive cordial greetings from all the team working at Grand Bahia Principe Akumal, Riviera Maya. We would like to take this opportunity to thank you for share your experience during your stay at our hotel.

Certainly your comments will help us to take the measures at the areas need it, and offer a better service to our guests.

We would like to have the opportunity to host you once again, It will be a pleasure to assist you for your next visit with a very special Welcome!

Receive our warmest regards!



Vanessa Pacheco
Public Relations
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Winnipeg, Manitoba, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

Just returned early Monday morning from our two week stay Feb.24 – March 10, at Gran Bahia Principe Akumal in the Royal Golden section. We were in villa 67 on the third floor. We had an ocean side room with a great view. Villa 66 and 67 are beach side in the Royal golden section. Villa 47 I don’t think is in Royal Golden section but I think would be the best one to stay in. It is right on the beach and close to the pools and everything.
As for the Royal Golden upgrade, I didn’t really notice a difference except that we paid a little more. If I wasn’t ocean side, I probably would have been upset that we paid more. We did not get our welcome drink when we arrived, didn’t bother us, room was not ready, had to wait till almost 4pm. Can’t believe we had to pay for the safe in our room and it had a key, glad I didn’t loose it. They need to update to electronic safes. The beds are very hard so we needed 2 mattress toppers.
We pre booked all or a la carte dinners 2 weeks before the trip with Vanessa. All dinner reservations as requested. I added one last minute when we were there and could choose any time slot. Maybe that is a perk when Royal Golden. A la carte meals were good, some slow but very friendly staff.
The buffets at Coba, Akumal and Tulum are good with a good variety of food to choose from. The only complaint I have was that it was the same food every night. It would be nice if they had a couple different items every night to change it up a bit. I found the service to be very good in the buffets. They work very hard in there. Always finding us a table when we walked in and if they could not find one ready, they quickly cleaned one for us. We made sure we tipped after every meal. They appreciate it I’m sure.
The grounds were well kept and workers attending to them everyday and the pools cleaned every morning. The pool chairs and the beach chairs are re positioned and cleaned up every night after a day of everyone moving them all over the place. The beach was cleaned and had workers picking up cups all day. I was a little put off with the way they clean the cups. It didn’t look very sanitary. Watch and you will see what I mean. Try to remember to bring your own.
Our room was cleaned well and towel art left every day although most days our patio door was left unlocked. I made sure it was locked before we left for the day. They need to make sure they are locked after cleaning the room even if you are on the third floor.
The resort is large but the golf carts come very often. Mostly every 10 minutes or so. If you explore a bit, you will find short cuts to get around faster when walking. Even from our villa on the edge of the property to the main lobby of Akumal, it was a short two or so minute walk on the walkways.
Everything shuts down at 11 pm, even the main bars. It would be nice if the bars would be open till 12 or 1 am. There is a disco that is open until 2:30 am. We would rather sit at the lobby bar and have a drink or coffee before bed. I was in bed early most nights anyway after all day at the beach. It takes a lot out of you all the sun and lounging around. LOL.
The beach is nice but very shallow, just to my waist, very good for people with children. Some fish for everyone to see. We went to Akumal Beach in Akumal Bay. Not far from resort. Took our snorkeling equipment and saw Sea Turtles and swam around a reef with lots of fish to see. You can pay for a tour when you are there, $20 for an hour (includes your equipment) but you don’t need to. If you don’t, I recommend you rent a life jacket. They rent everything if you need. Tulum Beach is very nice as well. Just a short ride from the resort. Soft white sand, wish the beach was like that at the resort.
All in all we had a very good vacation at this resort and would recommend it.

Room Tip: Villa 66 and 67 if you are upgrading to Royal Golden otherwise villa 47 are nearest to the beach, se...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 16, 2013
Dear Guest:

Thank you for giving us the opportunity to serve you during your recent vacation at the Mexican Caribbean!

The Grand Bahia Principe Akumal resort really appreciate the time you have taken to write your feedback about your stay with us and for mentioning all the good points you experienced, and also the areas where we did not met your expectations; we forwarded your feedback to the persons in charges of each department involved to make sure to the take the necessary measures.

Once again thank you for your valuables comments, hoping to have another opportunity to host you again at the Riviera Maya!



Vanessa Pacheco
Public Relations
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Montreal
Top Contributor
87 reviews 87 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 14, 2013

We spent 2 weeks at this resort. We were located near the sea and the reception, which was great. We really enjoyed our room - very large, comfortable and clean. we got different towel "animals" everyday! The bathroom was very clean as well. Thank God we had A/C too!!

The buffet was amazing, all sorts of choices and the food tasted good. The "à la carte" restaurants were amazing as well. Our favorite was the Gourmet Arlequín but they were all good. All in all, I would definitely go back ther without hesitation.

Room Tip: Of course, try to get a view on the ocean!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 16, 2013
Dear Guest:

Thank you for taking the time to write about your experience at the Grand Bahia Principe Akumal, your comments help us to maintain our high standards.

We are very happy to know that you enjoyed the resort and you are considering a future visit, so please do not hesitate to contact us before your next arrival with any request that you may have.

We would be delighted to welcome you again at the Riviera Maya!



Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owen Sound, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 14, 2013

This was our second time at this hotel...we were there last February..we brought friends with us this time. We had a wonderful time...the hotel was just as we remembered so easy to find our way around...the shows were good..you have to remember this is not Toronto, New York or Vegas...we ate at the Mikado, Portofino, Gran Tortuga and the Don Pablo...all were excellent. The buffet also had many excellent choices...we swam with the dolphins and that was an incredible experience!!! We also found a beach to the right of the hotel that was just like out of a movie..green water, white sand and only a few people it was beautiful. We visited Tulum ruins and this was just amazing...Go out to the road and catch the collectivo and it will take you right there...they can only go in so far, same as the cabs...you then have to walk about 5 mins to the entrance....you can also get a tour guide at the front gate as well...so much cheaper this way...collectivo was about $3 each for one way and Tulum was about $25 for 4 of us. I don't know how much the tour guide is we didn't book one...just went on our own and stopped if we heard one talking about something of interest to us. As others have said the rooms are a little dated and really could use some sprucing up but hey you are not there too much...that said...the wine needs to be addressed...both red and white wines were not good. In the Don Pablo and one of the other a la carte's it was okay but barely drinkable so if you are wine drinkers (like us) you will need to find something else to drink there. Hopefully someone from the hotel reads this and works on it for the next time we go there....because we will definately be back.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 16, 2013
Dear Guest:

Thank you very much for your trust and loyalty to Grand Bahia Principe Akumal, Riviera Maya.

We really appreciate you mentioned the areas that you enjoyed as the Shows and restaurants, we will forward your comments to our staff, because definitely is the best tool motivation for them. Hoping to have the opportunity to be your host again in the near future,

Receive our warmest regards from your house at the Mexican Caribbean.


Vanessa Pacheco
Public Relations
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Hamilton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2013

My husband and I went on vacation on Feb 1, 2013 and stayed at the Grand Bahia Principe Akumal in the Riviera Maya. We can't say enough good things about this resort. Usually,when we go on an all inclusive vacation my husband tires quickly of the same kind of food over and over again. He ususally resorts to eating pasta when he doesn't know what else to have. At this resort, he didn't have that problem, he loved the food, never complained. Also, he loves bloody caesars and was quite impressed that they actually had them here. The staff at this resort go out of their way to please you. If someone doesn't understand what you are talking about, they tell someone else and that problem is taken care of with a smile. The grounds are beautiful. We loved it there. We would recommend this resort in a minute. We look forward to returning sometime in the future. Bob and Linda

Room Tip: We asked for room 4713, ended up with 4712. It was great, quiet and ocean view. Second floor, otherw...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 19, 2013
Dear Guest:

Thank you very much for sharing your amazing comments about your stay at the Grand Bahia Principe Akumal, Riviera Maya.

It is a delight to know that you enjoyed our facilities, the food and the incredible attention from our staff. As the comments of our guests are very important to motivate our team, we have passed your review to the departments involved

It will be our pleasure to welcome you back in your New Mexican home, so please do not forget to contact us 3 weeks before your next arrival, it will be our pleasure to help you!

Best Regards from the Mexican Caribbean!




Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2013

Went with a couple of friends in June 2012, just doing this now. Had a good time!! Check in was fast, and were taken to our rooms right away. Everything was great. Rooms were clean. 1st night there was a storm and my friend got water under the door since she was at the end of the building. But no problem,,it was taken care of right away. we were right outside the quiet pool, which was great. If we wanted more action, we just walked over to the activity pool. Went to a couple of shows,,were not bad. The michael jackson show was good. Went to the disco a couple times,,lots of fun.
We only went to one ala carte dinner and that was the japanese. It was awesome. They put on a good show. Couldn't get into any other ones, since everything was always booked up until late. Buffet was good, so there was nothing to complain about. Lots of variety. Good food. Drinks were awesome. Bartender went out of his way to make a drink that you wanted.

All staff was great. They go out of their way to help you. Thank you all so much!!! The activity group is awesome. Always something to do. Absoulutly nothing to complain about the hotel.
Just a bit far from Cancun and Playa.

I would come back to this hotel anytime. It is big, with all the sister hotels near by. Didn't have enough time in the week to do everything.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, March 16, 2013
Dear Guest:

Thank you very much for choosing Grand Bahia Principe Akumal to spend your vacations.

We appreciate the remarkable comments about our services, facilities and the excellent attention from our personal. This review will definitely inspire all our staff to continue exceeding our guests’ expectations.

We hope to have the pleasure to host you again, and please do not hesitate to contact us, so we can prepare a very nice room for you and your family.

Our kindest regards from the Mexican Caribbean!



Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Bahia Principe Akumal

Also Known As:
Bahia Principe Akumal
Gran Bahia Principe Akumal
Bahia Principe
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Bahia Principe Riviera Maya
Grand Bahia Principe Akumal Riviera Maya, Mexico
Address: Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Akumal
#2 Top resorts Hotel in Akumal
#4 Romantic Hotel in Akumal
#6 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Akumal 3.5*
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