Just returned early Monday morning from our two week stay Feb.24 – March 10, at Gran Bahia Principe Akumal in the Royal Golden section. We were in villa 67 on the third floor. We had an ocean side room with a great view. Villa 66 and 67 are beach side in the Royal golden section. Villa 47 I don’t think is in Royal Golden section but I think would be the best one to stay in. It is right on the beach and close to the pools and everything.
As for the Royal Golden upgrade, I didn’t really notice a difference except that we paid a little more. If I wasn’t ocean side, I probably would have been upset that we paid more. We did not get our welcome drink when we arrived, didn’t bother us, room was not ready, had to wait till almost 4pm. Can’t believe we had to pay for the safe in our room and it had a key, glad I didn’t loose it. They need to update to electronic safes. The beds are very hard so we needed 2 mattress toppers.
We pre booked all or a la carte dinners 2 weeks before the trip with Vanessa. All dinner reservations as requested. I added one last minute when we were there and could choose any time slot. Maybe that is a perk when Royal Golden. A la carte meals were good, some slow but very friendly staff.
The buffets at Coba, Akumal and Tulum are good with a good variety of food to choose from. The only complaint I have was that it was the same food every night. It would be nice if they had a couple different items every night to change it up a bit. I found the service to be very good in the buffets. They work very hard in there. Always finding us a table when we walked in and if they could not find one ready, they quickly cleaned one for us. We made sure we tipped after every meal. They appreciate it I’m sure.
The grounds were well kept and workers attending to them everyday and the pools cleaned every morning. The pool chairs and the beach chairs are re positioned and cleaned up every night after a day of everyone moving them all over the place. The beach was cleaned and had workers picking up cups all day. I was a little put off with the way they clean the cups. It didn’t look very sanitary. Watch and you will see what I mean. Try to remember to bring your own.
Our room was cleaned well and towel art left every day although most days our patio door was left unlocked. I made sure it was locked before we left for the day. They need to make sure they are locked after cleaning the room even if you are on the third floor.
The resort is large but the golf carts come very often. Mostly every 10 minutes or so. If you explore a bit, you will find short cuts to get around faster when walking. Even from our villa on the edge of the property to the main lobby of Akumal, it was a short two or so minute walk on the walkways.
Everything shuts down at 11 pm, even the main bars. It would be nice if the bars would be open till 12 or 1 am. There is a disco that is open until 2:30 am. We would rather sit at the lobby bar and have a drink or coffee before bed. I was in bed early most nights anyway after all day at the beach. It takes a lot out of you all the sun and lounging around. LOL.
The beach is nice but very shallow, just to my waist, very good for people with children. Some fish for everyone to see. We went to Akumal Beach in Akumal Bay. Not far from resort. Took our snorkeling equipment and saw Sea Turtles and swam around a reef with lots of fish to see. You can pay for a tour when you are there, $20 for an hour (includes your equipment) but you don’t need to. If you don’t, I recommend you rent a life jacket. They rent everything if you need. Tulum Beach is very nice as well. Just a short ride from the resort. Soft white sand, wish the beach was like that at the resort.
All in all we had a very good vacation at this resort and would recommend it.
Villa 66 and 67 if you are upgrading to Royal Golden otherwise villa 47 are nearest to the beach, se...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for giving us the opportunity to serve you during your recent vacation at the Mexican Caribbean!
The Grand Bahia Principe Akumal resort really appreciate the time you have taken to write your feedback about your stay with us and for mentioning all the good points you experienced, and also the areas where we did not met your expectations; we forwarded your feedback to the persons in charges of each department involved to make sure to the take the necessary measures.
Once again thank you for your valuables comments, hoping to have another opportunity to host you again at the Riviera Maya!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.