My wife and I have stayed at the Akumal 7 or 8 times over the last number of years. We find the staff to be friendly and always helpful. It is a pleasure to see familiar faces when we return. And it is amazing to us how hard the staff work to please the guests! The grounds are beautiful and well maintained. If you want to be on the edge of the Caribbean and enjoy a silky warm breeze in January this is certainly a place to consider.