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“a wonderful place to stay” 5 of 5 stars
Review of Grand Bahia Principe Akumal

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Grand Bahia Principe Akumal
3.5 of 5 Resort (All-Inclusive)   |   Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #3 of 20 hotels in Akumal
Victoria, Canada
1 review
5 helpful votes 5 helpful votes
“a wonderful place to stay”
5 of 5 stars Reviewed February 12, 2013

My wife and I have stayed at the Akumal 7 or 8 times over the last number of years. We find the staff to be friendly and always helpful. It is a pleasure to see familiar faces when we return. And it is amazing to us how hard the staff work to please the guests! The grounds are beautiful and well maintained. If you want to be on the edge of the Caribbean and enjoy a silky warm breeze in January this is certainly a place to consider.

Room Tip: ask for a room that overlooks the sea and away from any bar service
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, February 13, 2013
Dear Guest,

First of all, thank you very much for your recent visit to Gran Bahia Principe and for taking the time to write your positive impressions about our hotel.

We are glad to hear that you enjoyed so much your holidays among us, Thank you for appreciated the service and personal attention of our employees.

Once again thank you for nice comments and for recommend us, we are looking forward to welcome you again at your house in the Mexican Caribbean!






Vanessa Pacheco
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bowmanville, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 12, 2013

I can't say enough good things - the food was awesome, the pools, the beach, the service, the staff, the properties - so exceeded my expectations and worth every penny - will definitely be back! The resort was at full capacity but I felt like I was important.The level of professionalism and attention from every single staff person made this trip a delight. If you're thinking about it, GO!!!

Room Tip: Sian Kaan is very modern, a more mature clientel, Akumel and Coba are more traditional Carribean and...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, February 15, 2013
Dear Guest.

Thank you so much for your trust and for have visited Grand Bahia Principe Akumal .

We would like to thank you for your positive comments on our service, facilities and hospitality. We are pleased to know that you had a wonderful time during your recent stay at our hotel. Your comments about our services and facilities are very rewarding, so please be assured that we will forward your post to our staff.

We will be looking forward to welcoming you back again.

Best regards from the Mexico



Vanessa Pacheco
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yorkshire
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2013

had a quick week here and loved it.
Service brilliant, everywhere spotless, food very good though fish/seafood not great (maybe my standards are getting too high?)
Lots of innocuous willdlife around which was a surprise.
Would stay here again
I would like to comment on the flight with thomson airways- i have flown 30+ times on schedule airlines in the last year and the thomson flight was one of the best in terms of service, the crew deserve credit.
On the return flight we had an extreme badly behaved family, culminating in an arrest, i would hope the offenders will be prevented from travel with thomson in future

Room Tip: top floor will be best bet for a sea view - hotel borders a jungle area
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, February 13, 2013
Dear Guest:

Receive Cordial greetings from all the team working at the Gran Bahia Principe Akumal, Riviera Maya.

We are proud of receiving these kind words your nice words will be really inspiring for all our staff.

We look forward to your return to Grand Bahia Principe Resort so please do not hesitate to contact us before your next arrival.

Our kindest regards from your house in The Mexican Caribbean!




Vanessa Pacheco
Public Relations
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Sudbury, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 12, 2013

Our stay was from Feb 3-10. I have to say that for one of the largest resorts in the riviera maya it was amazing. The service was outstanding. We stayed in the Royal golden section of the resort in block 64 room 22. I emailed the resort two weeks prior to arrival and I have to thank Vanessa personally for the amazing service you provided to our group of five. You went over and above with my requests and I would like to thank you, we had everything we requested and the partial oceanview was amazing. I would also like to thank Alejandra in the Akumal buffet for the great service she provided to us all week. She works very hard and should be thanked. The resort was fairly large but never felt crowded. The food was amazing and the selection huge. We never waited in line for breakfast, even on the days that the lines were starting for eggs, another cook would come down and ask us to follow her and she would cook our eggs for us near the tostada station in the buffet. We rarely saw people reserving chairs at the pool or beach as this resort posts signs everywhere that it is not tolerated. The service at the spa was incredible and Isabel and Anna did a great job. We had free wifi in the lobbies but never needed it as we were close enough to the royal golden lobby that it worked from our rooms. We are avid scuba divers and recommend going to Cozumel for the wall dive. It was amazing. The beach had good snorkelling and water shoes a must. We did snorkel with the turtles in Akumal bay and also the cenote/Ek Balam tour. A definite must to see. In all we would recommend this resort to anyone as there was so much to do and see. We had a fabulous time there.

Room Tip: Block 64 is close to the Royal golden lobby! Also the beach, pool and snack bar.
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, February 13, 2013
Dear Guest:

First of all thank you very much for staying in the Gran Bahia Principe Akumal Resort and taking the time to write your positive impressions. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We have already sent your nice words and thanks to the departments involved and the persons mentioned in your review. From my part, recieve my most sincere thank you for highlight the efforts from my job.

It will be a pleasure to welcome you again, so please do not forget to contact us again before your next visit, it will be my pleasure to help you again.

Regards from your house at the Mexican Caribbean!




Vanessa Pacheco
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 10, 2013

We are leaving the hotel today after a fabulous week. The dining staff are amazing and they make a point of remembering what you like, your coffee, favourite drinks etc. while all the staff are extremely friendly,look for Patricia in the buffet dining in the evening and Jose in the a.m. And lunch. Exceptional servers. You also have to give credit to the management for selecting or training these people to represent them. Every person was pleasant and helpful!
The food was more than o.k., if you can't find something to eat, you have a problem.
The resort is immaculate everywhere, rooms are spacious, we love it here and will be back! The location is minutes from all sorts of parks, taxis everywhere to get you there and back safely. We can't recommend it enough! What we found dismaying was the way some tourists treat the staff, the lack of respect! Also, tipping or should i say the lack of tipping, these people work hard, and a buck or two goes along way! If you choose this resort, you will not be disappointed!

Room Tip: We were in villa 49 , 2nd floor, close to main building pool and beach.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, February 14, 2013
Dear Guest:

Thank you for visit Gran Bahia Principe Akumal and taking the time to write your positive impressions.

For our entire staff, it was a pleasure to serve you, so We will pass your comments to the them because there is no better award to the their work than your nice words

Please let us know when you will be back, to have a special welcome for you and your family

Our Best Regards from The Mexican Caribbean,



Vanessa Pacheco
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Salle, Quebec, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 9, 2013

we were 4 couples staing at Babia Principe Akumal with Golden Pass.which is the biggest scam ever,you pay more for golden pass and get nothing in return.Head waiter Francisco at Dolce Vita refused to set 2 tables together to acommodate my group .wake up call from reception always 20 minutes late.Travel from lobby to golf course always late.Golf fees included but still had to pay 80 dollars per person to share cart very expensive .i would not recomend this resort to anyone.waited fro 1 hour to be served at Portofino restaurant a La Carte.

Eddie Amo
\

Room Tip: don't buy golden pass,far from beach
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, February 15, 2013
Dear Sir or Madame Duarte:

Thank you very much for taking the time to write us a review about the Grand Bahia Principe Akumal hotel. It will certainly help us to keep focus on costumer satisfaction and fulfillment of our hotel standards.

We are very concerned to learn about your disappointing experience and are sorry to hear that we could not fulfill your expectations of a five star hotel. Some of the problems you mentioned are totally under our standards and we have already taken action in order to meet our values again.

Please be assured, that your comments will shared to the propers departaments, especially the with the Food and Beverage Manager In order to make the appropriate research about each situation that you have experienced, please send us an email with all the details (as well as date of check in check out and room number) of your stay and Please keep the same subject we used in order to identify you straight away.

We have addressed your letter to every manager in order to take measures as we always strive for excellence in service.

Sending you our kindest regards from the Mexican Caribbean.




Vanessa Pacheco
Public Relations
pramx2@bahia-principe.com
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 9, 2013

We travelled from Jan 25-Feb 8.

First off, this resort is HUGE. There are 4 hotels on the grounds, the Akumal, the Tulum, the Coba, and the Sian Ka'an. Additionally there is a golf course, private homes/condos, etc. The grounds are so large that they have golf cart-style trams driving people to-and-fro all day long!

Our room was fairly central, but it was still a 5 minute walk to the lobby. The lobby at Akumal is centrally located to the beaches, the restaurants, etc. If you are mobility impaired/elderly/pregnant/etc you may want to consult a map of the facilities to request a more central room.

The pictures you see of the beaches are not entirely accurate. About half of the beach space is rocky with hard waves. We were here for 2 weeks, and the color of the flag at the beaches was ALWAYS red. On most days actually, the water was so rough that all water sports were cancelled (meaning, you couldn't borrow the scuba equipment or go out on a kayak, etc).

About half of the beach area has these gigantic man-made barriers to protect the sand from the rough waves. these are the only parts where you can actually go into the water because it's safe (and sandy).

There were bars all over. There were a couple on the beach, a couple by the pools, bars in all the restaurants, etc.

The people were a fantastic mix of mostly Canadians and Europeans, which made for a lovely civilized environment. Generally speaking, people were not rude or completely inebriated :)

The staff was wonderful. When we checked in, we realized our room was directly beside the main lobby. Concerned about the noise from the bar and the nightly entertainment we asked to move. They immediately moved us. We noticed they moved us to a ground floor unit, which we were not comfortable with, so they moved us to a 2nd floor unit. It was PERFECT. They were extremely courteous, professional, and accommodating.

The food was great. We don't eat mammals and we avoid dairy products, but even then there was a lot to choose from! Being there for 14 days, it felt a little repetitive after a few days, but if we were meat-eaters, I'm sure I may never have eaten the same thing twice :) The buffet was wonderful and the a la carte choices were great. If you don't manage to get into the A La Carte restaurants, it won't be the end of the world. They were lovely...but you MUST go to Mikado for the Japanese/Tepanyaki food. DEMAND a "show dinner" where you get to sit around the Tepanyaki table for a show by the chef. It was well worth it!!! The show was great and highly recommended!

We were there for Superbowl, and they went out of their way to set up the Hacienda for the big game, even using the internet/satellite to stream english audio to go along with the ESPN viva (which broadcast the game with Mexian announcers speaking in spanish). The beer flowed, and it was a great crowd for some playful ribbing between fans of the two teams.

The beds were comfortable (I like mine firm) but the pillows were rock hard and thick and I woke up with an achy back EVERY morning. Thankfully there was a gym, so I worked out almost every single day to get everything back in place, you know? Unfortunately, the gym at Akumal was TINY. The gym at Coba was bigger, but the gym at Sian Ka'an (the Tao gym) was SPECTACULAR! It was a 20 minute tram ride, but well worth it!

The negatives? Maid service was not consistent: some days they forgot to leave our coffee, some days they forgot to leave sugar, some days they left fresh sheets, some days our sheets had shoe prints on them! The huge grounds (yes, it is also a negative because some days you just have ENOUGH of all that walking - lol), over 1 hour drive from Cancun airport, there is a car rental agency on the resort and it's a joke - it's poorly managed, it takes over an hour to rent a car (if they even have one) and it's too expensive

The definite pluses of the trip? The rooms are large, the food is great, the customer service is fantastic, the "wild" animals on the resort (they are incredibly tame, ridiculously cute, and will BEG you for food - lol), the huge grounds, the grounds are very well maintained, quiet area, close to Tulum & Coba (ruins) and Playa del Carmen. Sian Ka'an was a gorgeous part of the resort, but it's not child friendly, so we only went up there for a drink one day with our son then left.

The hotel had overbooked guests, and were looking to shuffle people around to Sian Ka'an and even offering free transfers/stays at a partner hotel in Cancun. We thought we would take them up on the Sian Ka'an offer for a few nights but then we found out it was a child-free zone, so we wouldn't be able to do it.

I would definitely recommend this resort to anyone and everyone, unless you are looking to party. Then you should probably stay in Cancun or Playa del Carmen :)

Room Tip: Coba and Sian Ka'an are land-locked. If you stay at the Coba side of the resort, you will HAVE t...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, February 11, 2013
Dear Sir or Madame:

Let us thank for such as amazing review and your inspiring Words to Our Hotel and staff, I really appreciate that you are taking this time to write us about your last stay with us. For great words like yours is that our personal find the motivation to keep in the good word! Thank you so much!

We hope you can come back soon, I am really sure that you will love your second visit it even more. So please let us know when will you be here again and we will prepare a very nice room for your family.

Have a nice day and receive my best regards from your house at the Mexican Caribbean




Vanessa Pacheco
Public Relations
Grand Bahia Principe Akumal, Riviera Maya
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Additional Information about Grand Bahia Principe Akumal

Address: Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Akumal
#2 Top resorts Hotel in Akumal
#3 Spa Hotel in Akumal
#4 Romantic Hotel in Akumal
#4 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Akumal 3.5*
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe
Grand Bahia Principe Akumal Riviera Maya, Mexico

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