I can't say enough good things - the food was awesome, the pools, the beach, the service, the staff, the properties - so exceeded my expectations and worth every penny - will definitely be back! The resort was at full capacity but I felt like I was important.The level of professionalism and attention from every single staff person made this trip a delight. If you're thinking about it, GO!!!

had a quick week here and loved it.
Service brilliant, everywhere spotless, food very good though fish/seafood not great (maybe my standards are getting too high?)
Lots of innocuous willdlife around which was a surprise.
Would stay here again
I would like to comment on the flight with thomson airways- i have flown 30+ times on schedule airlines in the last year and the thomson flight was one of the best in terms of service, the crew deserve credit.
On the return flight we had an extreme badly behaved family, culminating in an arrest, i would hope the offenders will be prevented from travel with thomson in future

Our stay was from Feb 3-10. I have to say that for one of the largest resorts in the riviera maya it was amazing. The service was outstanding. We stayed in the Royal golden section of the resort in block 64 room 22. I emailed the resort two weeks prior to arrival and I have to thank Vanessa personally for the amazing service you provided to our group of five. You went over and above with my requests and I would like to thank you, we had everything we requested and the partial oceanview was amazing. I would also like to thank Alejandra in the Akumal buffet for the great service she provided to us all week. She works very hard and should be thanked. The resort was fairly large but never felt crowded. The food was amazing and the selection huge. We never waited in line for breakfast, even on the days that the lines were starting for eggs, another cook would come down and ask us to follow her and she would cook our eggs for us near the tostada station in the buffet. We rarely saw people reserving chairs at the pool or beach as this resort posts signs everywhere that it is not tolerated. The service at the spa was incredible and Isabel and Anna did a great job. We had free wifi in the lobbies but never needed it as we were close enough to the royal golden lobby that it worked from our rooms. We are avid scuba divers and recommend going to Cozumel for the wall dive. It was amazing. The beach had good snorkelling and water shoes a must. We did snorkel with the turtles in Akumal bay and also the cenote/Ek Balam tour. A definite must to see. In all we would recommend this resort to anyone as there was so much to do and see. We had a fabulous time there.

We are leaving the hotel today after a fabulous week. The dining staff are amazing and they make a point of remembering what you like, your coffee, favourite drinks etc. while all the staff are extremely friendly,look for Patricia in the buffet dining in the evening and Jose in the a.m. And lunch. Exceptional servers. You also have to give credit to the management for selecting or training these people to represent them. Every person was pleasant and helpful!
The food was more than o.k., if you can't find something to eat, you have a problem.
The resort is immaculate everywhere, rooms are spacious, we love it here and will be back! The location is minutes from all sorts of parks, taxis everywhere to get you there and back safely. We can't recommend it enough! What we found dismaying was the way some tourists treat the staff, the lack of respect! Also, tipping or should i say the lack of tipping, these people work hard, and a buck or two goes along way! If you choose this resort, you will not be disappointed!