We were there in Jan 2011, just my husband and I, then we went back with our children and my husbands parents (Their first trip to Mexico)
It was exactly as I remembered. Met every expectation the 2nd visit. We got to experience another side to the resort- the Kids club and from my inlaws perspective. Kids clud was great- on really hot days the kis could go to an airconditioned play room and it would allow the adults some free time. The kids show in the evening was always so much fun for them to be a part of and for us to watch. The evening shows were always family friendly and the kids enjoyed the entertainment just as much as us and my in-laws.
My in-laws were extemely impressed. Far beyond exceeded their expectations of a vacation to mexico. Food, rooms, beach, pools, and just the overall experience. They were very impressed with the quick and constant trollies to get around, which was a necessity (after a recent hip surgery).
Once again, I say you can not go wrong with this resort. 2nd visit proved to me it wasn't a fluke to get such a good 1st visit- this is a 5+ start resort in all aspects. The only thing some may not like is the 2 hour ride from the airport, but as I said in my 1st review you are now closer to many of the excursions, playa del carmen, and have a private beach, with no peddlars, lots of space and chairs, and calm waters provided by wave breaks.