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“What a place!!!” 5 of 5 stars
Review of Luxury Bahia Principe Akumal

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Luxury Bahia Principe Akumal
3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico   |  
Hotel amenities
Ranked #3 of 20 Hotels in Akumal
Leicester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“What a place!!!”
5 of 5 stars Reviewed January 29, 2013

First time we have been to mexico and first time all inclusive. Booked with first choice and chose this hotel because of location. I can honestly say that the pictures in online brochure do not do it justice!!. The staff could not do enough for you, everywhere was immaculate/clean and tidy.The room itself was better than expected, clean sheets and room cleaned daily and i do mean cleaned! we came back from breakfast early one morning to find our room being cleaned, nipped in just to pick up something to find bed pulled out all swept under and around, room smelt of bleach where floor had been cleaned.Bathroom was always cleaned new towels etc.The flush on toilet broke, reported it on way to breakfast, fixed and whole flush replaced by time got back, no more than 45 mins, try getting that done in uk!! The location of the hotel is excellent for trips, Xel Ha is no more than 20 min away, the Coba ruins about 45 min, these are the only ruins you can still climb. There is a beach right next to hotel always clean,no litter and raked every day. Towels are provided for the beach/pools and you can exchange them whenever you like. There are beach bars and pool bars aplenty. The water isnt very deep so to swim you need to walk towads Tulum where there are breakwaters and water is a bit deeper. The food was always hot plenty of it and amount of choice is amazing.We were there for two weeks so had six A-LaCarte visits but only managed four, just to much going on! There was entertainment most nights though don't expect a broadway production, but it was entertainment lasting about an hour. After the entertainment finished we used to go to the 'Hacienda' (Tulum) where the band played and we could dance in the streets until midnight until the disco kicked in if you liked that sort of thing!
Transport to get around the resort was golf buggies, very frequent - every 10 mins. Drivers would go out of their way to drop you off if not on their route.
A wonderful holiday, Mexican people so friendly/happy and helpful. First choice trips we did were excellent. Xel Ha and Coba Ruins - the guide Enrique was interesting and very passionate about Mayan culture. First choice Rep, Tara was excellent - again nothing too much trouble.
We shall be going back!

Room Tip: we had the cheapest room available but it was excellent. Large bed, a/c, large bathroom with shower...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal, responded to this review, January 30, 2013
Dear Guest:

On behalf of the entire Grand Bahia Principe Akumal team, I would like to take this opportunity to thank you for share your review regarding your excellent experience at our hotel .

There is no better reward for our work than reading the excellent time that you had due the excellent services and attention from our staff.

Please do not forget to contact us before your next visit, It will be wonderful to welcome you again with a very especial welcome.

Our warmest Regards from the Mexican Caribbean!





Vanessa Pacheco
Public Relations
Grand Bahia Principe Akumal, Riviera Maya
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Edmonton, Alberta, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 29, 2013

A two week stay, at the Gran Bahia Principe, Akumal, Mexico. Gold package definately the way to go, we were treated like royalty. Our travel agent Cathy Leppard with New West Travel was in contact with Veronica Pacheco regarding our room requests, and we were fortunate to get our full requests. Resort was beautiful, grounds were clean and manicured. Beach was beautiful, clean as well, always some one working hard at keeping it picked up. The rooms were very nice, spacious, clean, well maintained. Food was amazing, normally i would come home from an all inclusive losing weight.....not this time. Wow, the food really was amazing. The transportation around the resort was excellent, a fair distance to walk from one resort to another so this made it so much easier. Especially if you have any kind of handicap.
Hubby and I are looking to go back to Mexico in the future and will definately be staying with the Gran Bahia Principe again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal, responded to this review, January 30, 2013
Dear Guest:

Please receive greetings from the grand Bahia Principe Akumal ; we would like to thank you for trusting and for choosing us to spend your holidays.

It is a real honor to receive your nice comments, because is the best way to know that we are doing a great work. Definitely, We will share this amazing review with the rest of our staff

We would be delighted to welcome you again at the Riviera Maya, so please feel free of contact us for your next stay with us, it will be pleasure to be at your service again!

Receive our kindest regards from your house at the Mexican Caribbean!




Vanessa Pacheco
Public Relations
Grand Bahia Principe Akumal, Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton,Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2013

We just returned from a weeks stay at Gran Bahia Principe Akumal.The staff were very friendly and at your service all the time.The food was really great.All the A-LaCartes were great.The guest service team Felix Schlokat at Coba and Veronica Pacheco at Akumal were fantastic in accomodating us.It was our fourth time there and we were treated royally.They made sure we got the rooms we wanted and also booked A-La-Cartes for us.The entertainment was great.The pool entertainment was great.It is a huge resort,but you get to play in any three of them.We are already planning to go there again in October to celebrate our 25th wedding anniversary and to celebrate my daughters 21st birthday.Again I would like to say Thank You to Felix and Veronica.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal, responded to this review, January 30, 2013
Dear Guest:

Thank you for choosing Grand Bahia Principe Akumal, Riviera Maya for your vacation

On behalf of our entire staff it was a pleasure to serve you. We are pleased that you were very satisfied with your 4th visit, because our repetitive guests are the most valuable that we have.

Please contact us again for your next visit in order to accommodate you at your convenience, Thank you once again for your time and your opinion.

Receive our warmest regards,



Vanessa Pacheco
Public Relations
Grand Bahia Principe Akumal, Riviera Maya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 28, 2013

We were there from 25 Dec 2012 to 1 Jan 2013
• Big resort but very clean and well maintained
• The staff are more than friendly, very nice, helpful and cheerful people
• The food is very good
• Nice alcoholic drinks and good cappuccinos. They had Brazilian coffee as well
• The beach is so so , there are some rocks in the sea so while swimming you have to be careful not hit the rocks
• 1:30 h from Cancun airport (!!!!) and 30 min from “Playa del Carmen”
• I would strongly recommend it

Room Tip: I would suggest you bring couple of dollars to give as a tip to the staff, cause they are really awe...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal, responded to this review, January 30, 2013
Dear Guest:

Thank you for the time you have taken to share your fantastic experience during your stay at Grand Bahia Principe Akumal, Riviera Maya.

It is a pleasure to read that you had you enjoyed all the services from our resort and especially the great staff attention.

Thank you for recommending Grand Bahia Principe Akumal and for advice all of our future guests. It will be wonderful to welcome you again and give you the good service that you already know.

Regards from the Mexican Caribbean!




Vanessa Pacheco
Public Relations
Grand Bahia Principe Akumal, Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 28, 2013 via mobile

My husband and I just got back from GBP AKUMAL! One word.. AMAZING!
We went for my best friends wedding. I don't even know where to start.
Upon our arrival we felt so welcomed. The food was excellent and the staff were so eager to please and made us feel so at home. The drinks were awesome to! Anything we needed or wanted if it was possible it was provided. It was clean everywhere we went. The wedding was beautiful, we had dinner at the Arlequin and it was soooo good. The reception was by the white sands pool, with our own DJ and bartender. Karla and Jasmine were so diligent at making sure the wedding went so smoothly and it did.
The whole resort was massive but the trolleys made it very accessible. The shows at night, (Lev Jackson), the Hacienda and the late night salsa dancing were also awesome and very entertaining. The pool parties and water aerobics at Tulum were fun too! If we had brought our kids we would've stayed for two weeks. There was so much to do! And the location was perfect, only 30 min to Playa Del Carmen and 20 min to Tulum and the ruins!
My husband and I are wanting to go back with our kids and soon! I know they'll have a blast to!

I definately recommend this amazing place to anyone and everyone!

(Does anyone know how I could go about booking directly with the hotel for the next visit? )

Sincerely Katrina

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal, responded to this review, January 30, 2013
Dear Guest:

Thank you for choosing Bahia Principe Akumal and for making us participants of your experience at our hotel.

We are glad to hear that you had a wonderful time among us and that you enjoyed the location, the great room, the excellent service and the exceptional buffet. If you would like to prebook directly with hotel please contact me to pramx2@bahia-principe.com , I will let you know the process.

Sending you our kindest regards,





Vanessa Pacheco
Public Relations
Grand Bahia Principe Akumal, Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 28, 2013

Just arrived back from Gran Bahia Principe Akumal. Arrived 2 am no fault of the hotel. But on arrival at our room we found that we had adjoining doors with the room next door, which we could not lock! So back to reception on insistance they found us another room, but this meant we did not get to bed untill 4 am!
This was our first trip to Mexico & this is one of the largest hotel/resorts or so our rep told us.
It is MASSIVE but easy to get around by the internal transport system.The grounds are imaculate. The room passable. Staff freindly & helpfull. Plenty of Al a carte restaurants buffets
quite repititous, but always found plenty to eat. Plenty of Parasols & Sunbeds we were a group of 6 and always found 6 together. Entertainment shows of some descripion each night Some good some not so good. Bit upset about the lobby bar closing at 11pm we were all adults in the 50/60 age range and did'nt realy want to go to bed at that time! So we had to go on the golf carts to the Hacienda to get a drink untill midnight! There is also music & dancing there,
then a disco from midnight till 2.30am. But left that one for the younger generation.

All in All a decent holiday. But we prefered the Gran Bahia at Punta Cana or Samana in the Dominican Republic. But as the old saying goes You can please all of the people some of the time & some of the people all of the time. But you can never please ALL of the people ALL of the time.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal, responded to this review, January 30, 2013
Dear Guest:

All Grand Bahia Principe Akumal would like to thank you for staying with us.

We appreciate the time taken by you to post your review about how was your stay at our hotel and for mentioning the great food and service and also some excellent suggestions to improve and ensure the guest satisfaction

We are looking forward in welcoming you back, so please feel free of contact us before your next visit.

Receive our Regards from the Mexican Caribbean!







Vanessa Pacheco
Public Relations
Grand Bahia Principe Akumal, Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 27, 2013

We are group of six family, two adjoining rooms at villa 50.
This is our 2nd time at this resort but a big fan of gran Bahia resorts.
Food is excellent. Ala carte service is good.
Medical service is very helpful.
Internet service is very S-l-o-w.
Villa 50 is very close to the bar which plays loud music at night so if you are light sleeper ... Stay at least villa 48 or 47.
Beach is very nice, walking along the beach is a very relaxing past time.
What I find annoying are the timeshare sales people. There is only one way to go to the buffet and that is where they try to catch you.
My kids loves the mini club and animation team,

Will definitely come back but will request a quieter villa.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Luxury Bahia Principe Akumal, responded to this review, January 28, 2013
Dear Guest:

Thank you for choosing Gran Bahia Principe Akumal, Riviera Maya and share your comments about your last stay with us

We are happy to know that we got our main goal, which is your entire satisfaction with our services and installations, and especially with the attention of our personal.

We invite you to visit us again, so please contact us before your next visit and we will try our best to accommodate all your wishes. We hope to receive you soon at your house in The Mexican Caribbean!

Receive our warmest regards,



Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Akumal

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Business Hotel in Akumal
#2 Romantic Hotel in Akumal
#2 Top resorts Hotel in Akumal
#2 On the Beach Hotel in Akumal
#3 Spa Hotel in Akumal
#4 Family Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Luxury Bahia Principe Akumal 3.5*
Number of rooms: 630
Official Description (provided by the hotel):
Facilities and services 2 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (1 hour free per day per device) and with an additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 630 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (additional charges apply). Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin ... more   less 
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Grand Bahia Principe Akumal
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe

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