I stayed at this resort for 2 weeks at the end of Nov & had a great time. I emailed any requests I had in advance & Vanessa quickly replied, accommodating all of our needs - a big thank you to her.
All the other reviews have covered most of the points about location & friendly staff etc, however I would like to mention the 'unsung heroes' such as the gardeners who go unnoticed yet do an amazing job.
The previledge club did not bother me at all, as I know previous guests did mention them being a problem, but I certainly didn't have any issues. There is free wifi for everyone in the lobby which was great (if a little slow). The bar area provides tea/coffee & nibbles, even when the bar is closed, so you can grab a coffee & take it into the lobby while on the net. Also I never felt pressured into giving tips, all staff treated me well, regardless of whether I had tipped them or not.
There are just a few negatives, which for me personally, didn't really impact on the enjoyment of my holiday however I know future guests like to know:
A. The rooms are a little tired, but who goes on holiday to spend much time in their room anyway?
B. At breakfast it can take a little time to get a coffee/tea however the staff were always busy, so they weren't deliberatly ignoring guests.
C. On the rare occasion at the buffet you may get something that is cold, but like I say, it is very rare this happened. I think it happened to me once & twice to my husband.
D. Finally, & probably the most disappointing of my negatives, was the Tequila Restaurant. I had shrimp fettuccine which only had 2 shrimps in it & was very bland. All the other a la cartes where very good, so don't be put off.
I found the food in the buffet good, especially the healthy eating section. Sadly I did notice numerous guests using their hands rather than the tongs provided, however this is not the hotels fault, just the unhygienic practices of other holiday makers!
All in all this was a great holiday & I would definitely return. The positives FAR outway those minor negatives. I think this hotel offers terrific value for money & I wish I was back there now.