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“Gran Bahia Principe Akumal - Who Could Ask For Anything More?” 5 of 5 stars
Review of Grand Bahia Principe Akumal

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Grand Bahia Principe Akumal
3.5 of 5 Resort (All-Inclusive)   |   Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico   |  
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Ranked #3 of 20 hotels in Akumal
Oshawa
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
82 helpful votes 82 helpful votes
“Gran Bahia Principe Akumal - Who Could Ask For Anything More?”
5 of 5 stars Reviewed December 3, 2012

We're a Canadian couple who really enjoy cruising, and have also been fortunate to visit a few Caribbean all inclusive resorts. We selected the Gran Bahia Principe Akumal [GBPA] Mexico for a November 2012 visit, based on our past enjoyment of GBP properties in Punta Cana. GBP provided great value and service there, plus Transat Vacations offered a very good price out of Toronto for Mexico. So off we went.

Our first good impression of GBPA actually occured prior to leaving Toronto, as we emailed to inquire on rooms and a la cartes. Receiving a prompt and friendly email from Vanessa Pacheco, Public Relations, we were warmly welcomed in advance. Seniorita Pacheco had reserved some a la carte selections for us, and hopefully a great room and location in the Royal Golden section. I had a feeling that we were off to a good start with Vanessa's superior customer service, and it was later a pleasure for my wife and I to meet her in person.

Transat's flight from Toronto was great and quick. They treat you right. However, Cancun airport was a total jam-packed mess. We stood in very long queues for immigration and again for baggage scanning, with no help or direction from airport authorities. This was the worst airport arrival experience we've ever had in the Caribbean. Were they understaffed or did too many airplanes land at the same time? Don't know.

We planned in advance to use USA Transfers instead of the tour coach. USA Transfers is highly recommended by us - very smooth and friendly. The driver stopped along the way for a drink for us, so we bought him one also. Consider using a private transfer if you like to leave the airport promptly without waiting for your coach to fill up, or stop at a number of resorts on the way.

We arrived and unloaded at beautiful Akumal lobby and were met by friendly staff. As Royal Golden customers, [Royal Golden is a section of the Akumal Resort] we were picked up by a tram and taken to another smaller lobby check-in - The Royal Golden. There, we were warmly greated by Guillermo who offered us a cold drink. There's a 24-hour snack/lunch spot next door the the RG lobby, so we had a bite while they readied our room. The ocean's azure blue sparkling water is just steps from this snack/lunch restaurant. What a great view.

We were placed in a fabulous third floor sea-view, just as I had requested. Guillermo said with a chuckle that I should be able to see Cuba from the room. We found our junior suite very comfortable, clean and spacious. It had all the usual amenities of a junior suite, king bed, sitting area, nice balcony, washroom, etc. Everything was great - except I couldn't see Cuba.

We started off the evening with a meal at the buffet, where the menu was American. Lots and lots of variety and very tasty. As the buffet is centrally located for the Akumal resort, you may find it a little bit of a walk from the Royal Golden section. Now don't worry, as it is not a long walk - I call it a healthy walk - as all big resorts are spread out and the walking is great exercise anyway. This is also the breakfast spot for us, however we did visit many other breakfast spots througout the week, as you are free to do. You can visit any of the buffets, the Coba or the Tulum, and in high season, Akumal's Dolce Vita [Italian] restaurant also opens for breakfast. More on the Dolve Vita for breakfast and dinner later.

The next morning, we found the beach awesome. We're not really pool people, preferring to soak in the sun and fun of the sand and ocean. The Akumal section has a coral rock break-wall that creates a very nice swimming area, protected from the Caribbean waves. There are both natural pebbles, stone and sand bottom, with crystal clear water. Do you need water socks/shoes? Not really, unless you have the most delicate of feet. We roughed it barefoot and had no problem. We later found that the area closer to the break-wall has a total sand entrance to the water. Also in this area were plenty of tropical fish that were easy to photograph. Bring your own snorkle and goggles and you'll be rewarded with many fishy friends. It was fun to use my waterproof camera and capture fish hiding in the various rock sections and crevices of the coral break-wall. Compared to our visit at the fabulous Grand Palladium, we found more fish at Akumal section than at the GP beach. We think this is a great basic snorkel area, and we wish our grandkids were with us, as many families with children were having a grand time at this location. We realize one can go to Akumal beach and elsewhere in Mexico and snorkel over real coral, but for the convienence, this was another win for us and added value to our stay.

One evening, we ate at the Dolce Vita - and it was awesome. In a relaxed atmosphere, we were served by Eduardo, a young man with great personality. If you are in a hurry, stay home and eat at McDonalds or the Swiss Chalet. But if you like a multi-course delight which is about two hours, you will love it. Appetizers are great, and the tomato and minestrone soup are very tasty. Jane enjoyed the salmon - rating it a 9 out of 10, and she eats a lot of salmon. I had the steak and potatoes - a safe bet. We shared a third entree, the shrimp and polenta, which I rated a good 9 out of 10. Polenta is a corn meal served like mashed potatoes, but different. So tasty. Tiramisu for dessert with tea for Jane, while I had the flaming Spanish coffee, which was both a good fire show and a delicious ending to a wonderful a la carte experience. As I said, don't be in a rush - enjoy the soft sea breezes blowing through the open windows as you soak in the elegant atmosphere and tantalize your taste buds at the Dolce Vita. A smash hit at the Gran Bahia Principe Akumal.

Part way through the week, we found the full breakfast available for Royal Golden guests at the Dolce Vita a la carte. Apparently opening as the busier season begins, it is a very short stroll from the Royal Golden section, and we found all the tasty items we needed, in a very relaxed, uncrowded restaurant with great service.

Another highlight restaurant for us was the Gran Tortuga. They served sea bass and salmon, along with a fabulous selection of very tasty grilled meats, brought to your table on long skewers. This was easily one of my top favorite a la cartes at Gran Bahia. Make it one of your dinner choices!

All of out meals have been super. No matter where you go here, we saw consistent quality, cleanliness and service. We simply can't say what was the best restaurant, as many will ask. It's your personal preference that will decide for you. We just enjoyed them all.

The grounds are lovely, clean and a joy to walk through. We suggest you visit the Hacienda area any day or any evening and browse the various shops. Great spot to buy a sun hat or Mexican artwork. Near that area, you can also visit the sports, tennis courts and bicycle shop. We suggest you grab a couple of bikes and use them to tour the whole resort, as we did. It's an enjoyable way to see the place at your own pace, checking out all the lobbies, resturants and beach and pool areas. The trams will take you everywhere also, but it's nice to get your bearings on a bike.

Evening entertainment was the usual theme shows in all of the three lobby theatres. Michael Jackson was in fine form again, as were the other shows.

For a day excursion, we highly recommend the XPLOR park. Do your own research, but we found it a fabulous, fun day of jungle all terrain vehicles, underground caverns, rivers and over the jungle zip lining, including a great meal.

In conclusion, the Gran Bahia Principe Akumal delivered on all counts. Consistent value and relaxing atmosphere. Would we go again? Yes. You should put it on your list of places to visit in the Mayan Riviera.

We couldn't possibly thank all the staff by name who made our stay so comfortable, so we hope some are reading this review, and to those who are, we say, "Muchas Gracias".

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, December 6, 2012
Dear -Sir or Madame:

From all the team working at Gran Bahia Principe Akumal, Riviera Maya receive our most sincere gratitude for this amazing words shared with the rest of the travelers.

It will be a pleasure to pass your comments to the staff; We shall always remember your wonderful review about our services. For me it is an honor to read that all my arrangements were of your fully satisfaction.

Please write us a little mail before your next arrival, like you did it this last time, so we can prepare room as you deserve. We hope to receive you soon at your house in The Mexican Caribbean!

It will be a pleasure to assist you once again for your next visit

Receive my warmest regards y my fully apreciation for your kind words to our efforts.

Yours affectionately,



Vanessa Pacheco
Public Relations
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  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
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English first
South Shields, United Kingdom
1 review
5 of 5 stars Reviewed December 2, 2012

We are actually returning here on 3rd Jan 2013 and realised we hadn't left a review from last visit which was for a big family wedding end of October 2011. The fact that we are returning surely speaks volumes. We had a fantastic family holiday, with a wedding in the middle that was absolutely perfect in every detail, even the weather. The whole resort is so clean and well kept even down to the logo in the sand in the outside ashtrays! There was a large group of mixed ages yet we all found something we loved about the resort. The rooms were fab clean nice jacuzzi bath and balcony, safe a bit expensive mind but how do you price piece of mind, I do feel that a resort of this type should have a free safe, our family group was spaced out over the 3 sites but due to the little busses it is easy to get around to all areas and we didn't feel on top of each other. The beach is gorgeous and the beach bar with fresh coconut cocktails daily is just perfect and I can't wait to visit that again. The food was lovely the buffets were nice and the A LA cartes nice too although due to hurricane Rina we had to cancel some of them (but plan to try those out this time) the location is perfect and this time have upgraded to a golden room so can't wait to see our room overlooking the beach in fact just can't wait to get back just hope it is still as good cos sometimes things are never as good the second time but sure they will be and can't wait to see for myself. Roll on 03/01/2013 yayy

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, December 3, 2012
Dear Sir or Madame:

On behalf of the staff and management of the Gran Bahia Principe Akumal, Riviera Maya we would like to thank you for nice comments and your loyalty to our chain.

We are very happy to know that you will be back soon, I am very sure that this experience will be another awesome time with us.

Please do not hesitate to send us a note with your wishes before your next arrival in order to give the proper follow up to your requests

Receive our warmest regards, from your House at the Mexican Caribbean,


Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 2, 2012

My wife and I have just returned from this resort, we stayed in the Akumal. The grounds and facilities are 1st rate as is the accommodation. The staff are very polite and hard working. The best al a Cartes are the Italian, and the international (Arlequin). The food in the buffet areas is very good with a wide choice. The drinks are branded and the cocktails all taste great! The size of the resort is huge with different beaches, pools and entertainment to explore every day. This is probably the best all inclusive we have ever stayed in, we will definitely take a 2nd trip there! A must is a night at Coco Bongos in Playa del carmen, there's no place like it!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, December 3, 2012
Dear Sir or Madame:

On behalf of the staff and management of the Gran Bahia Principe Akumal, Riviera Maya we would like to thank you for letting us know that we have exceeded your expectations and that you have left the hotel feeling totally satisfied.

We will pass your lovely comments to all the staff, because It is important for us to let them know that their efforts are appreciated by our guests.

Thank you very much for your comments and we look forward to welcoming you back. Please do not hesitate to send us a note with your wishes before your next arrival

Receive our warmest regards, from your House at the Mexican Caribbean,





Vanessa Pacheco
Public Relations
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Edmonton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 1, 2012

This Christmas my family and I are booked to stay for two weeks at the Bahia Principe Akumal. This will be our 4th visit to this extravagant resort. This year we will be accompanied by our family friends for their first visit. My husband and I are celebrating our 20th anniversary and could not think of a better location.

The resort is immaculate and the staff have always gone out of their way to welcome us and ensure our stay has been memorable. There are activities for our teenagers to keep them occupied and entertained in addition to shows that will knock your socks off. We are thrilled to make the trip back to the resort. This is our second Christmas vacation at the Bahia and if you plan to attend Christmas Eve is the "celebration" night. Food and drink as far as the eye can see. You have more options than you can imagine.

We highly recommend this resort for your next Mexican escape!

Room Tip: Any room facing the ocean.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, December 3, 2012
Dear Sir or Madame:

On behalf of the staff and management of the Gran Bahia Principe Akumal, Riviera Maya we would like to thank you for taking the time to write this valuable feedback about your visits.

It is great to know that we will welcome you for your 4th visit, I am very sure that you will have a lovely Christmas holidays.

Please let us know when you will be back and we will do our very best to make your stay more wonderful than your previous visits!

Receive our warmest regards, from your House at the Mexican Caribbean,


Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton
Top Contributor
86 reviews 86 reviews
51 hotel reviews
Reviews in 59 cities Reviews in 59 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed November 30, 2012

The hotel complex and grounds and rooms impeccably maintained, set essentially in the jungle on top of the lovely beaches.

The evening entertainment is sensational. Not your typical hotels ents. Don't miss the Mexican Night at the Hacienda on Thursday or the Michael Jackson tribute show in the hotel. Other nights brill too!

Service across the hotel excellent. Great coctails.
Say hello to Jose at B6 beach bar for me. Great guy!

Will definitely go back again but here a few tips for you and hotel

1. Food quality very good and variety excellent BUT some of the buffet food is sometimes luke-warm - not good esp for french fries! Hotel should reduce variety and more frequently top up fewer dishes more regularly.

2. Don't exchange money in hotel e.g. UK £ / Peso 19.6 in Tesco here, 20.25 on Playa and only 18.5 in hotel - makes a big difference when you book several tours at beginning of hols.

3. Check tour prices at cabins on hotel beach before you book with Thomson. Quite a price difference.

4. Use the Collectivo mini buses at doorstep of hotel. Cost to Playa (40 km away) 35 pesos pp one way a taxi 340 one way. Don't listen to nonsense about traveling in old wrecks with chickens - these are modern airconned buses, most locals traveling work in the hotels along the way. Playa is about 40 mins away and Tulum ruins about 20 mins.

5. If you want a great personalised tour check out Local Quickies - we had a great day with them - check the Tripadvisor reviews on them - i just wrote mine.

6. Playa shopping is a real experience - and I hate shopping!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, December 3, 2012
Dear Mr. Sutton:

On behalf of the entire team of the Gran Bahia Principe Akumal, Riviera Maya, we would like to thank you for share us this amazing review.

We are very happy to read that you have enjoyed the attention of our employees during your recent stay and it would be an honor to receive you for a second time at our Complex

Please write us a little mail before your next arrival, so that we can prepare room as you deserve. I want to express my sincere appreciation for the valuable mail you have sent.

We hope to receive you soon at your house in The Mexican Caribbean!

Receive our warmest regards.


Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winsford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 30, 2012

Went with Thompson for 14 day break. Stayed at Grand Bahia Principe Akumal, place is spotless, grass looks like it is cut with nail scissors. Staff where very friendly, used safe in room but got impression this was not required as the crime rate in the area was virtually zero. Only problem pool water was very cold due to time of year (November) but sea was warm still.
Thompson’s have a box in the lobby where people returning can leave books, magazines, beach toys, shampoo, sun cream etc., excellent idea, saved having to buy. We left a load when we left.
Very large complex several pools, restaurants etc. Specialty meals in evening very pleasant ranging from Mediterranean , Brazilian, Mexican etc.
Restaurants ok, food ok, drinks service a bit slow at times as staff where more occupied clearing tables.
Very amusing watching the American’s attitude, with large plates of food of which most was always left, expecting staff to jump to finger clicking, on one meal chap on the next table, to us told an American to stop clicking his fingers at the staff as they are not slaves, the American went crazy, but did stop clicking his fingers and left a large tip as an apology.
Room was ok; large bed, Jacuzzi bath, broke first day was fixed next morning. Alarm clock on bedside table every time we set it to the correct time the cleaner reset it, frustrating till I found out the plug socket was lose, so moved to be by television, was actually easier to see as the beds are that large the bedside tables are a long way off !!!
Beach very clean, staff continually raking sand, picking up stones, seaweed etc. Beach bar excellent the barman never stopped all day.
Internet in lobby worked well; where able to use FaceTime on iPod to connect back home to son’s iPad so zero phone charges incurred, left phone switched off.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, December 3, 2012
Dear Sir or Madame:

On behalf of the staff and management of the Gran Bahia Principe Akumal, Riviera Maya we would like to thank you for letting us know that we have exceeded your expectations.

We will pass this great review to all the departments, because the best motivation to our job is your happiness and lovely comments.

Please let us know when you will be back and we will do our very best to make your second stay more wonderful than this last time!

Receive our warmest regards, from your House at the Mexican Caribbean,


Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 29, 2012

We stayed at Akumal from 1st-15th Nov and were pricing up to go back the day after our return. We have never returned to the same hotel twice as prefer variety and a change of scenery but would happily return to this one. The rooms, beach, food, variety of restaurants and location were all fantastic and we were devastated to be leaving at the end of our 2 weeks.

We ate at the Mikado (japanese) restaurant twice, Frutos Del Mar (seafood) restaurant twice, the mexican restaurant at Tulum and the italian at Akumal. They were all very good but Frutos Del Mar had to be our favourite. The main buffet restaurant at Akumal had a massive amount of choice and was much better than other all inclusives we've stayed at before.

During our holiday we did a tour to Chichen Itza with 'Flavio Tours' which I highly recommend, it was the highlight of our holiday. We also did trips on our own to Akumal beach to go diving (about 5mins drive away) and Tulum ruins (approx 15mins). We used the Collectivo local bus from the main road which only cost around £1.50 each, each way. The entrance to Tulum ruins & beach is only £3 each and the views are spectacular.

I would just like to say thank you to all the staff who work so hard there and we look forward to seeing you all again next year

Room Tip: We stayed in Villa 56 and loved it, view of pool & the beach and not too far from reception and...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP A, Public Relations Executive at Grand Bahia Principe Akumal, responded to this review, December 5, 2012
Dear Ms. Allison:

Receive cordial greetings from all the team working at Gran Bahia Principe Akumal, Riviera Maya

Thank you for Your kind words which inspire us to keep in the good work and give you a better service for your future visits

We will be very excited to welcome you again, so do not hesitate to contact us and we will have ready a very nice room and I am very sure that will enjoy it even more.

Receive our best regards from your house at the Mexican Caribbean!



Vanessa Pacheco
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Bahia Principe Akumal

Also Known As:
Bahia Principe Akumal
Gran Bahia Principe Akumal
Bahia Principe
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Bahia Principe Riviera Maya
Grand Bahia Principe Akumal Riviera Maya, Mexico
Address: Playa AventurasCtra. Chetumal - Cancun, km. 250, Akumal 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Akumal
#2 Top resorts Hotel in Akumal
#6 Family Hotel in Akumal
#9 Romantic Hotel in Akumal
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Bahia Principe Akumal 3.5*
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